day1 opening plenary 1
DESCRIPTION
Day 1 Opening PlenaryTRANSCRIPT
Sue WilkinsonDirector of supporter Development
Simon MurrayChief Operating Officer
Strategy Wheel…CPI
EnergyReduction
StaffSatisfaction
Operational Mgt Satisfaction
VolunteerRecommendation
Propertiesbeatingbaseline
Member numbers
Change ProgBusiness Case
Net Gain
Relevance to localcommunity
Net PromoterScore
VisitorEnjoyment
…turned to greenCPI
EnergyReduction
StaffSatisfaction
Operational Mgt Satisfaction
VolunteerRecommendation
Propertiesbeatingbaseline
Member numbers
Change ProgBusiness Case
Net Gain
Relevance to localcommunity
Net PromoterScore
VisitorEnjoyment
Helen TimbrellVolunteering and Community
Involvement Director
Volunteer Management ConvestivalMay 15 2012
Volunteering in the National Trust:
A long term vision and an immediate target
Two things…
The 2020 ambition:
Volunteers in every aspect of our work
All staff confident and capable of working with volunteers
The 2012 KPI target:
64% volunteers strongly recommend volunteering with the National Trust
Everyone feels like a member and by 2020 five million will be.
Volunteers involved in every aspect of our work
All staff confident and capable of working with volunteers
http://www.youtube.com/watch?v=XChxLGnIwCU&feature=youtu.be&t=6m
First: Mickey Film
http://www.youtube.com/watch?v=kQ7f4lV3e0c&feature=youtu.be&t=2m22s
Second: Gareth Film
Three strands of work:
1. Capability and confidence of our volunteer managers
2. Systems and processes to meet property and Whole Trust need
3. New offers / ways for people to get involved
Systems &
Processes
Capability &
Confidence
New offers
Systems &
Processes
Capability &
Confidence
New offers40%
Systems &
Processes
40%
Capability &
Confidence
20%
New offers
Years 1 - 3 Years 4 - 6 Years 7 - 9
Our approach
Regular, routine
Working Holidays
Employee volunteering
Family volunteering
Governance
Supporter Groups
Internships
2012
62k
2020?
Family volunteering
Internships
Employee volunteering
Working Holidays
Supporter Groups
Regular, routine
Virtual volunteers
Micro volunteersGovernance
“You cannot get the full benefit of heart and head and active will unless you give those who serve you responsibility, freedom of action and the opportunity of forming and striving to realise their ideal”
Octavia Hill
LONDON AMBASSADOR VOLUNTEER PROGRAMME
DIVERSITY AND INCLUSION
What we didHow we did it
Outcomes
DAVID HUSE – HEAD OF LONDON AMBASSADORS
6th March, 2012
23
AMBASSADOR PROGRAMME OVERVIEW
Games Time summary• 43 sites• 7800 Ambassadors including 250 Under 18s and 140 Mentors• 250 Managers• 50 GLA staff in the Management Cell
Programme status• Ambassador offer process complete• Uniform details captured• Managers on-boarded• Majority of procurement work done
Immediate priorities• Training deployment from January• Manager and games time operational plans finalised• Firming up execution detail of uniforms, catering and travel
WIMBLEDON PODS
WIMBLEDON PODS
WIMBLEDON PODS
UNIFORM
Fleece 2 Polo Shirts Waterproof Jacket
Backpack
Water Bottle
Trilby
Trouser or SkirtBaseball Cap
APPLICATION/REGISTRATION DATA vs TOTAL LONDON
Age Applications Registrations2001
London Census
Ethnicity Applications Registrations2001
London Census
16- 17 5.6% 4.9% 6% White 57.4% 58.4% 69.0%
18- 25 38.3% 40.5% 13% Mixed 3.9% 4.2% 3.5%
26- 35 16.1% 18.2% 19% Asian 23.5% 23.7% 16.8%
36- 45 11.1% 11.4% 16% Black 11.2% 11.3% 10.6%
46- 55 11.5% 10.8% 12% Other 2.4% 2.3% 0.1%
56- 65 12.3% 10.1% 8%
65+ 5% 3.9% 6%
Sexual Orientation
Applications RegistrationsGay to Z Estimate
Gender Applications Registrations2001
London Census
Gay 2.9% 2.7% 5% Female 62% 61.4% 52%
Male 37.7% 37.2% 48%
Not Given 0.3% 1.4%
Faith Applications Registrations2001
London Census
Disability Applications Registrations
London ONS Population
Survey 2008/ 2009
None 28.7 29.6% 16% All 2.6% 1.9% 15%
Baha'i 0% 0% By Age 16- 17 7%
Buddhist 1.8% 1.8% 1% 18- 25 8%
Christian 44.9% 42.4% 58% 26- 35 8%
Hindu 4.9% 4.8% 4% 36- 45 15%
J ain 0.4% 0.4% 46- 55 25%
J ewish 1.8% 1.4% 2% 56- 65 32%
Muslim 8.6% 8.5% 8% 65+ 35%
Sikh 1.5% 1.4% 1%
Other 1.6% 1.5% 1%
Not Given 4.7% 5.3% 9%
No Data Available
APPLICATIONS – LANGUAGE CAPABILITY SUMMARY
Top 10 languages (% of all languages)
Next 10 languages (% of all languages)
Language %
French 22.3
Spanish 11.7
German 8.4
Hindi 8.3
Chinese 7.1
Urdu 5.6
Punjabi 4.7
Italian 4.5
Gujarati 4.1
Bengali/Sylheti 2.7
Language %
Yoruba 2.3
Portugese 2
Arabic 2
Russian 1.8
Tamil 1.6
Japanese 1.2
Sign Language - British 1.2
Greek 1
Polish 0.9
Dutch 0.9
DIVERSITY/INCLUSION ATTRACTION AND RETENTION STRATEGY
SCOPING PHASE – BRINGING TOGETHER
• The face of London• Language Skills• Community/Borough Inclusion• Volunteering Commitment to the programme
ATTRACTION PHASE – IDENTIFYING & TARGETING
Two groups/each allocated to someone in the team/scorecards
1. Specific Diversity and Inclusion groups
• National groups and bodies – RNIB• Regional – Volunteering England• London – East End Muslim Foundation
2. Four sectors
• Business• Voluntary• Leisure• Education
RETENTION PHASE – KEEPING THEM ON THE JOURNEY
• Generic and tailored communication• Joint benefits
Manager’s Recruitment – P&G
RECOGNISE ANYONE?