day one - cardell mediathe ecommerce success formula. 1) conversion rate 2) price and profit margin...
TRANSCRIPT
DAY ONE
1) Qualified Traffic at an acceptable price
2) Conversion Rate that pays for the Traffic
3) Price and Profit Margin that pays for the traffic
4) Repeat sales to existing customers
THE ECOMMERCE SUCCESS FORMULA
1) Conversion Rate
2) Price and Profit Margin
3) Repeat sales to existing customers
YOUR 3 LEVERAGE POINTS
THE BREAKEVEN
CONCEPT
→ Selling products that no one wants
→ Price and/or profit margins too low PLUS no repeat sales
UNFIXABLE PROBLEMS
1) Qualified Traffic at an acceptable price
2) Conversion Rate that pays for the Traffic
3) Price and Profit Margin that pays for the Traffic
4) Repeat sales to existing customers
THE ECOMMERCE SUCCESS FORMULA
What business are you really in?
WEBSITE AND CONVERSION RATES
Headers→ Phone Number
→ Delivery, Guarantees and Returns
WEBSITE AND CONVERSION RATES
Search→ Easy, prominent
Search option
WEBSITE AND CONVERSION RATES
Search→ People who search, BUY
→ A higher proportion of searchers buy, so get more people searching
→ 10% to 15% of visitors can search
→ They can produce up to 40% of your revenue
→ Could be a better Remarketing audience
WEBSITE AND CONVERSION RATES
Shipping→ TEST IT, but the most profitable option is normally
Free Shipping and add it to the price
WEBSITE AND CONVERSION RATES
Exit Intent, Pop Ups and Offers
WEBSITE AND CONVERSION RATES
Incentivised Offers with Time Restraints→ Special offer with a time limit that pops up
when they’ve been on the site for a certain time
WEBSITE AND CONVERSION RATES
Funnel Visualisation Report
WEBSITE AND CONVERSION RATES
Product Pages
WEBSITE AND CONVERSION RATES
Product Pages→ Multiple pictures→ High-quality pictures→ Longer copy→ Conversion Boosters
WEBSITE AND CONVERSION RATES
Checkout Process→ Check mobile – Beware the Mobile Conversion Rate myth→ Get your Abandonment Rate→ Reduce Steps, Simplify and test→ Compare to Amazon and Shopify
WEBSITE AND CONVERSION RATES
Conversion Boosters→ Live chat→ Video
WEBSITE AND CONVERSION RATES
Home Page Info→ Shipping→ Returns→ Search Offers
WEBSITE AND CONVERSION RATES
Reviews
WEBSITE AND CONVERSION RATES
Reviews→ Trustpilot→ Shopify
WEBSITE AND CONVERSION RATES
Bundles & Upsells
WEBSITE AND CONVERSION RATES
1) Biggest ecommerce platform used in the world
2) Hosting, site speed, upgrades, software updates are all done automatically
3) Mobile optimised
4) The dashboard gives you comprehensive information of what is happening on your site for traffic, source, page visits, most visited products, bounce rate, conversions, sales, average order value, site sessions, customer locations and time spent on particular pages.
SHOPIFY
5) Abandon cart auto email sequence that you can edit
6) Easily integrates with fast pay options like Amazon Pay, Google Pay, Apple Pay and PayPal. Shopify has its own payment gateway that is easily set up, so you do not have to apply via a third-party merchant centre (although rates are slightly higher).
7) 24/7 support
SHOPIFY
8) There are 708 apps under marketing alone that you can integrate to do things on your store. For example:✓ Auto email campaigns✓ Related product suggestions✓ One click upsell✓ Abandoned cart email sequence✓ Abandoned cart messages on WhatsApp,
Facebook Messenger and more.
SHOPIFY
8) There are 708 apps under marketing alone that you can integrate to do things on your store. For example:✓ Quantity discount pricing✓ Referral marketing✓ Discount coupon popup✓ Post-purchase survey and product reviews✓ Split Testing
SHOPIFY
→ Reach
→ Targeting
→ Facebook knows the buyers
→ Learning from your buyers – continued optimization
FACEBOOK AND INSTAGRAM
Your Main Types of Facebook Ecommerce Ads
1) Image Ad
FACEBOOK AND INSTAGRAM
Your Main Types of Facebook Ecommerce Ads
2) Carousel Ad
FACEBOOK AND INSTAGRAM
Your Main Types of Facebook Ecommerce Ads
3) Collection Ad
FACEBOOK AND INSTAGRAM
Your Main Types of Facebook Ecommerce Ads
4) Video Ad
FACEBOOK AND INSTAGRAM
Your Targeting Options1) Use Facebook’s Targeting Options
2) Do Lookalikes of your Customers
3) Remarketing to website visitors and customers
FACEBOOK AND INSTAGRAM
Your Targeting Options4) Sophisticated Lookalikes:
ü Web visitorsü Web visitors by time on siteü Initiate checkoutü All the above – by percentage:
§ 1%§ 3%§ 5%§ 10%
FACEBOOK AND INSTAGRAM
Bidding→ Conversion Goal: Purchase→ Lowest Cost
WEBSITE AND CONVERSION RATES
Bidding→ Conversion Goal: Purchase→ Lowest Cost→ Areas of Leverage
ü Placementü Age ü Genderü Device
WEBSITE AND CONVERSION RATES
Campaign Budget Optimisation (CBO)→ Being rolled out over the next few months→ 3 or 4 ad sets per campaign→ Ad sets of similar size
WEBSITE AND CONVERSION RATES
Artificial Intelligence and The Importance
of BIG DATA
Core Principles1) Your competitors are going bust2) People don’t buy primarily on price3) On Google Shopping and Amazon, people see the price
before they click4) Facebook and Google’s Artificial Intelligence/Machine
learning isn’t just learning who is willing to buy your product – it’s learning who is willing to buy it at the price you sell it
PRICING
Core Principles5) A buyer is a buyer is a buyer. For long-term customer
value, do you want a low-priced buyer or a high-priced buyer?
PRICING
There is only one effective way to implement Ecommerce Premium Pricing:
TESTING
1) Buying Customers
2) Going Global
The Two BIG Opportunities for Sophisticated Ecommerce Marketers