day 2. dish / dth life cycle customer acquisition installation recharge changes packages services...
TRANSCRIPT
Day 2
Dish / DTH life cycle
Customer
Acquisi
tion
Installation Rec
harg
e
Changes Packages
Services
Product Change
Connection
Activity – identifying customer contact points in the lifecycle
CPE: Customer Premise Equipment
CPE = Customer Premise Equipment
Components of CPE:
1. Dish Antenna
1. LNBF
1. Cable Wire
1. STB
1. VC
1. Remote and Audio video cable
1. Connectors
• Manual Guide
We are Providing the Below mention hardware with new connection
CPE - Dish Antenna
Dish Antenna
Direction - It should be installed at 95 degree South East and 45 degree vertical.
Radius of Antenna is 30 cm
CPE - LNBF (Low Noise Block Filter)
LNBF – stands for low noise block filter
It accumulates signals from satellite and sends to STB through cable
LNBF
CPE - LNBF (Low Noise Block Filter)
There are two types of LNBF in market:
Normal LNBF3 Satellite Accessory # LNB
Single LNBF support individual connection
Dual LNBF support two connection
Quadra LNBF support four connection
Octa LNBF support eight connection
It accumulates signals from satellite and send to STB thru cable.
STB (Set Top Box)
Set Top Box
STB It filters all the signals from dish antenna and synchronize with VC.
SD Connection - Enjoy 400 channels and services with best value packs guaranteed. Switch to the world of best digital entertainment.
Dish + Connection - DISHTV brings you the service to record unlimited with standard definition set top box at an unmatched price. Record your favourite dose of digital entertainment with unlimited recording on dish+
Tru HD+ Connection - The best of Hi-Definition experience is set to give you superb viewing experience with Higher resolution, 5.1 surround sound and superior picture quality. Get dish truHD+ Digital set top box with recorder.
STB Brands
We are using 6 type of STB brands.
1. Handan/ Zenega (SD and Dish+ Connection)2. Handan/ Zenega (HD Connection)3. Arion (SD Connection)4. Kaon (SD Connection)5. My Box (SD Connection)6. Changhong (HD Connection)
VC (Viewing Card)
Golden Chip
VC Number
This card is just like a SIM card of mobile phone. To receive dishtv signals, this card needs to be activated after installation. Every VC is unique numbered. This number is of 11 digits followed by a hyphen and 1 digit after that. You can locate this on your VC
Note -: STB and VC works only when both are paired with each other
Connecting Cable
Used to connect equipments such as STB, LNBF and Cable wire.
Audio- Video Cable Provide with SD and Dish+ connection
HDMI Cable provide with HD Connection only
STD Remote
Remote Batteries
SD Remote is been provided to customer with 2 batteries
SD connection Remote
DVR (HD and Dish+) connections Remote
DVR Remote
DVR Remote is been used to record, play and pause functions
User Manual User manual guides customer to use CPE
Manual guide it helps to operate the STB and dish tv remote functions
User Manual
Connector
Connectors are used to connect equipments such as STB, LNBF and Cable wire
Connector are used to connect equipments such as STB, LNBF and cable wire.
Cable
Cable Wire sends signals from LNBF to STB
Type of Wires:-
RG-6 - Rs 12/meter
RG-11 – Rs 25/meter
NOTE: 12 meters cable is available throughout India
NOTE: 10 meters cable free all over India
Introduction to CPE FAQ’s
Hardware demonstration
To be demonstrated in classroom using the equipment present.
Activity : Fire away quiz – team wise quiz on CPE
Features of dish TV
SD and Dish+ Connection Tru HD+ Connection
SD and Dish+ Connection Tru HD+ Connection
Digital Picture Quality
Stereophonic Sound
Features of dish TV
Means, Any subscriber can enjoy the non stop entertainment all over INDIA.
With dishtv at your home, as long as your equipment is connected to a power source you can enjoy uninterrupted transmission of your favourite programmes.
Dishtv can offer you up to 400 entertaining channels. And that's not all, every month more channels will be added to provide complete entertainment to your family.
Dishtv is using the NSS6 satellite at 95.0°E designed specifically for DTH operations. It is equipped with Automatic Level Control (ALC) feature that maintain the continue signal transmission in every condition unaffected by cloud, rain,fog.
Features of dish TV
Dishtv's Instaflip technology helps you change channels quickly and conveniently. Our efficient processors make it possible for you to browse through all 300+ channels and services in less than 2 seconds.So, get set browsing all the channels on DISHTV with fast scrolling, intuitive navigation and quick flip surfing.
Dishtv on Wheels (Day 2)
Mobile dish tv revolutionizes your driving experience by beaming digital entertainment directly into your car. You can
choose from a vast bouquet of 100 + channels offering news, sports, music and entertainment. For mobile dish tv details – Call us at :0120-2599823
Dishtv App (Day 2)
How to Install?
Step 1- Click on the Download Button
Step 2 -You will receive a link on the mobile no. entered in the form below.
Step 3 - Click on the link in the messageStep 4 - It will start downloading