Streams Start

NEXTGEN DISRUPTIVE TECHNOLOGIES 13:55 Chairperson’s Opening Remarks

Pete Faulkner, Head of Digital, DB Results

14:00 Increasing your Delivery Speed to CustomersRobert Marchiori, General Manager, Group Technology Transformation, ANZ

14:20 Unlocking Value through Strategic Cyber Security Investment David Nicol, Managing Director, BlackBerry Australia & New Zealand

14:40 How Deakin is Futureproofing its IT Journey in the Age of Digital Disruption William Confalonieri, Chief Digital Officer, Deakin University

15:00 How Streaming Data is Powering Strategic Initiatives in Financial ServicesNick Dearden, Engineering Director, Confluent

15:20 Afternoon Tea & Networking

15:50 Modernising Cloud Technology: Moving from FCoE to IP Storage Solutions Rich Bayliss, Director of Systems Engineering, APJ, Arista Networks

16:10 Delivering World-class Customer Experiences through New and Emerging Growth Opportunities Jonathan Davey, Executive General Manager Digital & Innovation, National Australia Bank

16:40 How Innovations in Digital Identity are Defining the Bank of the Future – CUA’s StoryRob Goudswaard, Chief Executive Officer, CUA

17:10 Chairperson’s Closing Remarks

17:15 Networking Drinks at Zeta Bar sponsored by Nuance

19:15 End of Day 1

AI, AUTOMATION & DATA ANALYTICS 13:55 Chairperson’s Opening Remarks

Andy Fell, Professional Speaker, Coach and Facilitator

14:00 Leveraging AI and Digital Technologies to Become a Health Partner Mark Fitzgibbon, Chief Executive Officer & Managing Director, nib

14:20 The Challenges and Unprecedented Benefits of Robotic Process Automation Sukant Saddi, Executive Manager, Automation, Suncorp

14:40 On-stage Interview: Using AI to Settle Insurance Claims Instantly Jason Wilby, Co-founder, Huddle Insurance

15:00 Applied AI in Customer Retention – How Sticky are Your

Customers? Josh Shipman, Co-founder & Co-CEO, Elula

15:20 Afternoon Tea & Networking

15:50 Making Deep Learning and AI Work for YouMichael Boots, FlashBlade Solution Specialist, Pure Storage

16:10 Launching into the Future: How RACQ Bank is Harnessing AI Capabilities Greg Booker, Group Chief Information Officer, RACQ

16:30 The Role of Technology and Analytics in Compliance Ed de Salis, Chief Executive Officer & Founder, Investfit

16:50 Enhancing RPA’s Effectiveness on Highly Repetitive, Personnel Heavy and Complex Tasks Adrian Iaiza, Head of Process Automation and Improvement, TAL

17:10 Chairperson’s Closing Remarks

17:15 Networking Drinks at Zeta Bar sponsored by Nuance

19:15 End of Day 1

8:15 Registration Starts

9:00 Chairperson’s Opening Remarks – Andy Fell, Professional Speaker, Coach and Facilitator

9:10 Providing Trusted Innovative Experiences to Improve Financial Wellbeing Pete Steel Executive General Manager, Digital Commonwealth Bank of Australia

9:35 Enterprise 4.0 – A Blueprint for Success in the 4th Industrial Revolution Rocky Scopelliti Director, Centre for Industry 4.0 Optus

10:00 IT Leaders Panel Philip Cussen Chief Technology Officer Bank of Queensland

Mark Drasutis Chief Digital Officer IAG

Robert Marchiori General Manager, Group Technology Transformation ANZ

Pete Steel Executive General Manager, Digital Commonwealth Bank of Australia

Moderator: Toni Del Conte, Client Director, Financial Services, Optus

10:35 Unify the Experience, Unlock Loyalty John Moran Area Vice President, Financial Services Salesforce

10:55 Morning Tea & Networking

11:25 Hologram Presentation: Starling Bank’s Open Banking Innovation Roadmap

Megan Caywood Chief Platform Officer Starling Bank (UK)

11:45 Decision at Speed – Customer Data & Analytics for Digital Banking Ray Greenwood Domain Lead – Artificial Intelligence and Machine Learning SAS

12:05 On-stage Interview: How FinTechs and Open Banking are Set to Change the Industry

Alex Scandurra Chief Executive Officer Stone & Chalk

12:35 What do Open APIs Mean for Digital Acquisition? Dr Christopher Wooldridge Head of Client Advisory Avoka

12:50 Networking Lunch

12:55 Breakaway Workshop: Managing Threat Intelligence and Turning it into Actionable Insights

Geoff Noble Vice President and General Manager, APAC Anomali

Glen Barclay Sales Engineer, APAC Anomali

Day 1 Agenda

Future of Financial Services Sydney

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Thursday 8 November 2018 Hilton Sydney #SYDBanking

Conference WIFI details: Hilton Honors SYDBanking

8:15 Registration Starts

9:15 Chairperson’s Opening Remarks – Phil Gray, Founder, Lions Not Dogs

9:25 Future Ready IT Tim Whiteley General Manager, Application Development, Group Technology Westpac

9:50 Real World Examples of Digital Transformation – Easy to Talk About, Hard to Do Well

Neal Murphy Senior Advisory Solution Consultant ServiceNow

Greg Dominish Manager, Risk Systems and Data Analytics MLC Life Insurance

10:10 Open Banking Panel Bruce Cooper General Manager Consumer Data Right Branch Australian Competition and Consumer Commission (ACCC)

Dr Tony Richards Head of Payments Policy Department Reserve Bank of Australia

Simon Beitz Co-founder & Chief Executive Officer Bene

Melanie Evans Head of Retail Banking ING

Dan McLoughlin Digital Security Specialist, UK & EMEA OneSpan

Moderator: Phil Gray, Founder, Lions Not Dogs

10:40 Morning Tea & Networking

11:10 “I am Your Customer – Make it Easy for Me” Pip Marlow Chief Executive Officer Customer Marketplace Suncorp

11:30 Securing Transactions in an Open Banking World Dan McLoughlin Digital Security Specialist, UK & EMEA OneSpan

11:50 On-stage Interview: Redefining Customer-led Banking as Australia’s First Licenced Digital Bank

Steve Weston Co-Founder & Chief Executive Officer volt bank

12:10 Meeting the Demands of Digital Scott Leader Regional Vice President, Australia/New Zealand Box

12:30 Networking Lunch

13:30 Building the Bank of Tomorrow Uday Sareen Chief Executive Officer ING

13:50 The CX Singularity James Walford Strategic Director – Digital and Innovation Genesys

14:10 How ME Makes Customer Experience a Mindset, Not Just a Business Unit

Ingrid Purcell Chief Experience Officer ME

14:30 How Bankwest is Disrupting Itself to Deliver Amazing Customer Service Andrew Chanmugam Executive General Manager, Customer Experience Bankwest

14:50 Afternoon Tea & Networking

15:20 Digital CX Panel Tanya Smith Chief Customer Officer Citi

Ingrid PurcellChief Experience Officer ME

Matthew Hingston Head of Marketing & Customer ExperienceGreater Bank

Van LeCo-founder & Chief Strategy and Innovation Officer Xinja

Moderator: Phil Gray, Founder, Lions Not Dogs

15:50 Hologram Presentation: Thriving in an Open Banking Ecosystem Scott Totman Managing Vice President, Digital Product Engineering Capital One (USA)

16:10 Chairperson’s Closing Remarks – Phil Gray, Founder, Lions Not Dogs

16:15 Networking Drinks at Zeta Bar sponsored by Industrie&Co

17:15 Close of Conference

Day 2 Agenda

Future of Financial Services SydneyDownload the

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Friday 9 November 2018 Hilton Sydney #SYDBanking

Conference WIFI details: Hilton Honors SYDBanking

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