Someone asked me recently how a smaller company like ours can compete with the big companies? It is a great question! We have been taking share from bigger competitors and overall about 30% of our products are actually exported (which some people think is impossible to do from Michigan)! One of the biggest keys to success is focus on the customer:

Listening – Listen to what customers need to be successful and getting it for them! The big competitors often won't listen to what the customers really need.

Flexible – Different customers need different things. The big competitors often won't adapt to them. Years ago, Henry Ford told people that they could have any color car they wanted as long as it is black. That approach definitely won’t work anymore.

Responsive – The big dinosaurs can't move quickly! By being responsive, we can jump ahead of them. We need to have the products they need, when they need them and how they need them.

Personal – We can offer our customers a warm, personal experience instead of just being a number. Help them with their problems, give them a good experience and they will remember it!

Trustworthy – Our customers need to trust us and have faith in us. As a smaller organization, we act ethically, consistently in how we treat our customers rather than a giant organization. There is no room for error here.

Now this doesn’t mean that cost doesn’t matter. It still does. We need to be aggressive in managing our costs. I’d argue that is part of us being responsive to the customer. If our prices are too far out of line with the competition then our customers can’t be competitive. But never forget that the first focus is the customer.

There will also always be the challenge that we will have to work through about whether we are being too flexible or too responsive, and that's OK. We need to have the discipline to be structured enough that we are sustainable and don't create unsafe situations or take unsafe actions. But I would argue that is also customer focused! If we are hurt, we can't be responsive and if we are not sustainable, we won't be around for our customers in the future! To be sustainable and to be able to take care of our customers for the long term, we need to take care of People (safety), the Planet (environmental) and Profit. All three are essential!

For me it is fun to be part of a customer-focused organization. It is why we do what we do. In my previous career in a commodity-based organization, it was only about the cost... and that’s not much fun. Thanks for all that you do every day to take care of our customers and our business. It’s this focus on the customer and the products that they depend on that defines us.

Mark KramerPresident and CEO

Adrian, Michigan • Summer 2016

David vs. Goliath

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Responsible Care® DayJoint Collection Event on May 7, 2016

By Robin Downes

Anderson Development Company and Wacker Chemical Corporation and the Stubnitz Environmental Education Center held a Joint Collection Event on May 7, 2016. The event was an astounding success.

This year we collected 42,887 pounds of waste. Among the vehicles that participated at the Household Hazardous Waste collection sponsored by Anderson Development and Wacker, 46% of them were first time recyclers to our event; a staggering 54% had recycled with us at least 2 years. That is a giant impact on our local community, as well as our environment; just think of all the rivers, lakes and oceans we protected by participating in this event. Based on feedback from the community, wait times were short and the operation ran smoothly. There were also a large number of people that had a chance to visit the Stubnitz Environmental Education Center and experience the events including a live animal presentation for the children and received a free hanging basket.

The sponsoring Lenawee County businesses, Anderson Development Company and Wacker Chemical Corporation want to take this opportunity to extend a “Big” thank you to the Lenawee County community for making this annual event such a success. Strong community support and local business working hand-in-hand help us preserve our beautiful environment and prevent pollution.

A special thank you goes to our partners for this event Wacker Chemical Corporation and The Stubnitz Environmental Education Center.

Defining Near Miss & Incident ReportingSource: Safety.BLR.com – Submitted By Thad Merritt

NEAR MISS REPORTINGNear Miss: “A subset of incidents that could have resulted in injury, illness or property damage, if given a different set of circumstances, but didn't. Near misses are also known as 'close calls.' Perhaps the better term to consider is 'near hit.'”

INCIDENT REPORTINGIncident: “An unplanned, undesired event that hinders completion of a task and may cause injury, illness, or property damage or some combination of all three in varying degrees from minor to catastrophic. Unplanned and undesired do not mean unable to prevent. Unplanned and undesired also do not mean unable to prepare for Crisis planning is how we prepare for serious incidents that occur that require response for mitigation.”

Environmental, Quality, Security& Safety Incidents Are Reduced By

Reporting Near Misses!

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ADC Employee Spotlight

ADC Welcomes New Employee Elliot BaileyBy Dana Walsh

1. What other jobs/careers have you had in the past?Worked at Lowes while a senior in school. Worked there for two years then went to work at Inergy Automotive for two years.

2. In one word, how would you describe yourself? Positive.

3. What is one weird/interesting fact about you?I love Figure 8 racing. I race in a USA Enduro Figure 8 and also at the Lenawee County Fair.

4. Spouse and or children?My wife is Brittany Rodriguez. We have four amazing children: Cam is 8, Easton is 5, and beautiful twins Gracie and Miley are 3.

5. Where is your favorite place to travel?We don’t really travel much but love taking the kids to the water park

1. What other jobs/careers have you had in the past?I have worked construction and maintenance at a high rise office building.

2. In one word, how would you describe yourself? Team work!!

3. What is one weird/interesting fact about you?Don’t know.

4. Spouse and or children?I have a beautiful wife, Jill.A son, Ryan and a daughter, Megan.

5. Where is your favorite place to travel?Northern Michigan

1. What other jobs/careers have you had in the past? I was a Carpenter... you name it, I probably did it.

2. In one word, how would you describe yourself? I would say MacGyverish, I like fixing all kind of things.

3. What is one weird/interesting fact about you?N/A

4. Spouse and or children?I have a lovely wife Hillarie and three kids, Kristin, Kaitlin, and Matthew II.

5. Where is your favorite place to travel?Enjoy the Michigan’s UP and a good fishing hole.

1. What other jobs/careers have you had in the past? Spent three years in the US Navy, 17 years at Peerless Gear & Machine in Clinton, worked at Dura in Adrian, and Fayette Tubular Products.

2. In one word, how would you describe yourself?I am not sure but I bet a lot of my co-workers have one.

3. What is one weird/interesting fact about you?N/A

4. Spouse and or children?Married to Ann and have four children between the two of them; Ranndie, Tim, Jessica and Jennifer.

5. Where is your favorite place to travel?Favorite vacation spot is Hawaii.

Anderson Development Company welcomes Elliot Bailey to the team. Elliot joined ADC in April as our Human Resource Generalist. Previously working in human resources at a transportation company in Sylvania, Elliot brings value to ADC and is a great addition to our company.

Elliot currently lives in Adrian, MI and is enjoying her much shorter commute to work. She is a graduate of Adrian High School and went on to obtain a degree in Business Management from Adrian College in 2013. In her spare time, she enjoys spending time with her boyfriend, golfing, kayaking, going to the lake, and just being outside. Elliot has a chocolate lab puppy, Bane, whom she enjoys spending time with as well.

When asked, Elliot said she enjoys working for ADC and that all the people are friendly and welcoming. If you have not had the opportunity to meet Elliot, be sure to stop in her office and say hello.

JoJo Rodriguez5 Years

By Lloyd Wooster

Mike Brockman20 Years

By Jamie Williams

Matthew Burghart20 years

By Jamie Williams

Jack Robinson20 years

By Robin Downes

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Each Piece Matters!STEPPING IT UP AT ANDERSON DEVELOPMENT!

By Robin Downes

After having such a successful Household Hazardous Waste Day this year keeping with the recycling theme, here at Anderson Development we are going to begin recycling paper... again. In the next week or two, you will be seeing these containers popping up in your office and around the facilities; our amazing cleaning crew from Lenawee Cleaning is going to be emptying them for us. Paper recycling is something minimal we can do to make a huge difference in our community. Here is just an idea of what we can accomplish here at Anderson:

Recycling one ton of paper: Saves 4,100 kWh of energy Saves 9 barrels (380 gallons) of oil Saves 54 million Btu's of energy Saves 3.3 cubic yards of landfill space Saves 60 pounds of air pollutants being released Saves 7,000 gallons of water Saves 17 trees

I want to say thank you for participating in making our Earth a better, cleaner place. Every little bit helps and we want to make sure that this whole “Earth” thing is around for a little while! Below are some tips on paper recycling; as well as locations for recycling drop off, tips and stats. I want to personally challenge everyone to bring these recycling habits into our homes as well. Each piece matters!

ADC Family Event: The Toledo WalleyeBy Dana Walsh

It may have been Zombie night for the Toledo Walleye on March 12th, but our ADC employees were anything but Zombies. Anderson Development Company held a family event for a night of fun at the Huntington Center for a game of hockey between the Toledo Walleye and the Norfolk Admirals. The night was also “Zombie Night” and with each quarter, the players returned to the ice with blood spattered and tattered jerseys to add to the atmosphere. The game was very exciting as the Walleye kept a close game until the very end. Ultimately, the Toledo Walleye came out on top with a 2-1 win in OT over the Admirals. Besides the exciting game, ADC employees enjoyed a buffet dinner and desserts prior to the game start. As usual, it appears fun was had by all. Thank you to the ADC Activities committee for planning a fun event.

Paper Recycling Tips: • Recyclable paper includes: Magazines and catalogs, telephone books, direct mail, brochures, pamphlets and booklets in addition to cereal, cake, chip and cracker boxes. • Be sure to remove the liner and all food from the box, flatten the box and place flattened box in a paper sack with your junk mail, mixed paper, magazines and catalogs. • Non-recyclable paper includes tissue, waxed and carbon paper.

Recycling Centers:Adrian: www.lenawee.mi.us/280/Lenawee-County-Recycling-CenterAnn Arbor Area: www.recycleannarbor.org/?module=Page&sID=resources-a-to-z-recycling-guideToledo Area: co.lucas.oh.us/DocumentCenter/Home/View/910

Recycling Stats and Tips: (where I found some of my information)www.wm.com/location/california/ventura-county/west-hills/recycle/facts.jsp

Types of Recyclable Plastics: www.mymanatee.org/home/government/departments/utilities/recycling/recycling-materials-pickup/main/0/text_files/file0/Recycling_Plastics.pdf

If you have any questions please feel free to contact Robin Downes or Jamie Williams.

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RIVER RAISIN FESTIVAL July 6 - 9, 2016

"Celebrating 33 Years of Summer Fun!"

 

LENAWEE COUNTY FAIRJuly 24 – 30, 2016

23rd Great Pulls: Heritage Antique Tractors24th Fair Parade24th Great Pulls: NTPA Tractor & Truck Pull25th Chris Janson and Caroline Kole Concert26th Figure 8 Demo27th Rodeo28th Figure 8 Demo29th Diesel & Gas Truck Pull30th Tuff Truck & Car Competition

FASTER HORSES FESTIVALJuly 15-17, 2016

Brooklyn, MI – Musicfasterhorsesfestival.com.

Faster Horses Festival will celebrate its fourth year this summer with headliners Jason Aldean, Eric Church & Lady Antebellum.

The 2016 Faster Horses Festival will also include performances from Gary Allan, A Thousand Horses, Big & Rich, Granger Smith feat Earl Dibbles, Jr., Sam Hunt, LoCash, David Nail, Joe Nichols, Jon Pardi and Travis Tritt with many more.

ROCKIN’ THE HILLSDevil’s LakeAugust 1, 20163:00PM to 9:00PM

This event features entertaining live music and award winning craft beers from Michigan. Ticket includes Admission and 10 tasting tickets.

ART-A-LICIOUS FINE ARTS FAIRSeptember 16-17, 2016

Located in Historic Downtown AdrianBeautiful Art. Delicious Food. Great Entertainment

Artalicious is the perfect mix of �ne art, food, and entertainment. Featuring more than 80 talented local and regional artists, you are sure to �nd something that speaks to you. Many of our artists provide

demonstrations of their craft. As you shop, your experience is complemented by ongoing live musical performances at the main stage. Bring a friend, make a day of it, and take advantage of the special food events and vendors on site.

FIREWORK DISPLAYSLake Columbia FireworksDate:  July 2, 2016 at Dusk Where: Over Lake Columbia, Brooklyn, Michigan

Devils & Round Lake FireworksDate:  July 3, 2016 at Dusk Where: The Sand Bar on Devils Lake

Brooklyn 4th of July FireworksDate:  July 4, 2016 at Dusk Where: Columbia Middle School Football Field

2016 SUMMER COUNTY EVENTSBy Thad Merritt

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Summer Weather Safety and SurvivalSource: NOAA Weather Article – Submitted By Lloyd Wooster

A heat wave is a prolonged period of excessive heat and humidity. An Excessive Heat Warning is issued if the heat index equals or exceeds 105° for at least three consecutive hours. Heat Advisories are posted when the heat index is expected to exceed 100° for three consecutive hours and can be extended into the night if low temperatures are in the 70s or higher. Excessive Heat Warnings and Heat Advisories can be issued below criteria with additional guidance or a prolonged event is occurring or forecasted.

What To Look For and Actions To Take

The Symptoms of Heat Disorders...You can help yourself and others avoid experiencing the HEAT DISORDERS (above) by following these safety rules.

Thinking About YourselfAvoid the Heat. Stay out of the heat and indoors as much as possible. Spend time in an air conditioned space. Only two hours a day in an air-conditioned space can significantly reduce the risk of heat-related illness. Shopping malls offer relief if your home is not air-conditioned. If air conditioning is not available, stay on the lowest floor out of the sunshine. Remember, electric fans do not cool, they just blow hot air around.

Dress for the heat. Wear loose-fitting clothes that cover as much skin as possible. Lightweight, light-colored clothing that reflects heat and sunlight and helps maintain normal body temperature. Protect your face and head by wearing a wide-brimmed hat. Avoid too much sunshine. Sunburn slows the skin's ability to cool itself. Use a sunscreen lotion with a high SPF (sun protection factor) rating.

Drink FOR the Heat. Drink plenty of water and natural juices, even if you don't feel thirsty. Even under moderately strenuous outdoor activity, the rate your body can absorb fluids is less than the rate it loses water due to perspiration. However, if you have epilepsy or heart, kidney, or liver disease; are on fluid-restrictive diets; or have a problem with fluid retention should consult a doctor before increasing liquid intake.

Heat Disorder Symptoms First AidSunburn

Heat Cramps

Heat Exhaustion

Heat Stroke

Skin redness and pain, possible swelling, blisters, fever, headaches.

Painful spasms usually in leg and abdominal muscles. Heavy sweating.

Heavy sweating, weakness, skin cold, pale and clammy. Weak pulse. Normal temperature possible. Fainting, vomiting.

High body temperature (106+). Hot, dry skin. Rapid, strong pulse. Possible unconsciousness. Victim will likely not sweat.

Take a shower, using soap, to remove oils that may block pores preventing the body from cooling naturally. If blisters occur, apply dry, sterile dressings and get medical attention.

Firm pressure on cramping muscles or gentle massage to relieve spasm. Give sips of water. If nausea occurs, discontinue.

Get victim to lie down in a cool place. Loosen clothing. Apply cool, wet cloths. Fan or move victim to air-conditioned place. Give sips of water. If nausea occurs, discontinue. If vomiting occurs, seek immediate medical attention.

Heat stroke is a severe medical emergency. Call 9-1-1 or emergency medical services or get the victim to a hospital immediately. Delay can be fatal. Move victim to a cooler environment. Try a cool bath or sponging to reduce body temperature. Use extreme caution. Remove clothing. Use fans and/or air conditioners. DO NOT GIVE FLUIDS.

(Continued on page 7)

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Do not drink IN the Heat. Avoid alcoholic beverages and beverages with caffeine, such as coffee, tea, and cola. Alcohol and caffeine constrict blood vessels near the skin reducing the amount of heat the body can release. Although beer and alcohol beverages appear to satisfy thirst, they actually cause further body dehydration.

Eat for the Heat. Eat small meals more often. Avoid foods that are high in protein because they increase metabolic heat. Avoid using salt tablets, unless directed to do so by a physician.

Living in the Heat. Slow down. Reduce, eliminate, or reschedule strenuous activities such as running, biking and lawn care work when it heats up. The best times for such activities are during early morning and late evening hours. Take cool baths or showers and use cool, wet towels.

Learn the symptoms of heat disorders and know how to give first aid.

Thinking About OthersDo not leave children in a closed vehicle, even for a few minutes. This is a "No-Brainer". Temperatures inside a closed vehicle can reach 140°F-190°F degrees within 30 minutes on a hot, sunny day. However, despite this common sense rule, deaths from heat occur almost every Summer when someone leaves their child in a closed vehicle.

When outdoors, protect small children from the sun, their skin is sensitive.

Help your pets keep their cool. It will "feel" as hot for them as it will for you. As with children, do not leave your pets in a closed vehicle. Be sure your animals have access to shade and a water bowl full of cold, clean water. Dogs don't tolerate heat well because they don't sweat. Their bodies get hot and stay hot. During summer heat, avoid outdoor games or jogging with your pet. If you would not walk across hot, sunbaked asphalt barefoot, don't make your dog walk on it either. (Dogs can also get blisters on their paws from hot pavement.)

Learn the symptoms of heat disorders and know how to give first aid.

Thinking About Your EnvironmentProtect windows. Hang shades, draperies, awnings, or louvers on windows that receive morning or afternoon sun. Outdoor awnings or louvers can reduce the heat entering the house by as much as 80%.

Conserve electricity. During periods of extreme heat, people tend to use a lot more power for air conditioning which can lead to a power shortage or outage. Vacuum air conditioner filters weekly during periods of high use.

Keep lights turned down or turned off.

Avoid using the oven.

Learn the symptoms of heat disorders and know how to give first aid.

Summer Weather Safety and Survival(Continued from page 6)

Adrian, Michigan • Summer 2016

1415 E. Michigan Street, Adrian, MI 49221

2016 Anderson Development Golf Outing What: Four Person Scramble When: Saturday, August 6, 2016 Where: Legacy Golf Club Ottawa Lake, MI Start Time: 8:00AM Shotgun Start Cost: $35.00 per person

SIGN UP BY FRIDAY, JULY 15th!This year team sign up will be handled via e-mail notification to: Elliot.Bailey@anddev.com.You are also welcome to stop in or call her to provide team information.

Checks should be made payable to:Anderson Development Companyand be given to Elliot Bailey by FRIDAY, JULY 15thEach ADC Employee may invite 1 guest.