david smallen , vp for information technology, hamilton college karen leach
DESCRIPTION
Spending, Staffing, Service and Infrastructure Answering Four Questions about Information Technology COSTS. David Smallen , VP for Information Technology, Hamilton College Karen Leach VP for Administration and Finance, Hamilton College. October 29,2001. COSTS Mission. - PowerPoint PPT PresentationTRANSCRIPT
Spending, Staffing, Service and Infrastructure
Answering Four Questions about
Information Technology COSTS
David Smallen, VP for Information Technology, Hamilton College
Karen Leach VP for Administration and Finance, Hamilton College
October 29,2001
COSTS Mission
• (Spending) Are we spending appropriately on information resources to support the institutional mission?
• (Staffing) Are we staffing our organizations appropriately and compensating our staffs appropriately to attract and retain the needed support personnel?
• (Service) Are we providing appropriate services to meet the needs of users of information resources?
• (Infrastructure) Are we investing in and maintaining our infrastructure appropriately to assure that it continues to provide the necessary services?
COSTS Data
• Institutional Demographics
• IT budget and expenditures
• IT staffing
COSTSInstitutional Demographics
• Headcounts– Full-time students
– Part-time students
– Faculty
– Employees
• Institutional budget• Institutional
expenditures• Institutional
computers• Percent student
ownership
118 Participating Institutions(by Carnegie Classification)
• Bachelor– B1 - 59
– B2 - 17
• Masters– M1 - 18
– R1 - 1
– M2 - 4
• Two year (AA) - 7
• Doctoral (D1) - 2• Research
– R2 - 3
• Law - 1• Religious - 2• Other - 4
Carnegie Classifications(for today’s analyses)
• B1 - >40% of degrees in liberal arts and more selective (generally more financial resources)
• B2 - <40% of degrees in liberal arts or less selective (generally less financial resources)
• M12 - offer full range of undergraduate and graduate degrees through masters (> 20 per year)
Institutional Size(today’s presentation)
25th 50th 75th #
ALL 1837 2699 3694 101
B1 2077 2507 3232 55
B2 768 1232 2309 15
M12 3230 4315 8404 18
COSTS Budget/Expenditures
• Salaries
• Fringe Benefits
• Student Help
• Contractual/consulting
• Hardware
• Software
• Professional Development
• Other
Are we spending appropriately?Benchmark #1
Budget Profile (2000/2001)
53% 55%49% 50%
39%
24% 25% 25%27%
39%
7% 7% 4% 8%8%
8%
12%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
ALL B1 B2 M12 Hamilton
Carnegie Class
Perc
ent
of
tota
l IT
budget
Other
Software
Hardware
Contractual
Student Help
Personnel Related
Proportion of IT budgets spent on different types of IT resources
Benchmark #1 Insights
50% of IT budget is personnel-related (ALL institutions.
12% of IT budget at B2 institutions directed at outsourcing
25% of IT budget is hardware-related (ALL)
7% of IT budget is software-related
Are we spending appropriately?Benchmark #2
Budget Support Level (2000/2001) Typical Range
$521
$957
$303
$510
$1,001
$1,299
$459
$643
$1,432
$1,561
$959
$847
$0
$200
$400
$600
$800
$1,000
$1,200
$1,400
$1,600
$1,800
ALL B1 B2 M12
Carnegie Class
IT b
udget/
Cam
pus
Popula
tion
Spending on technology per (employee + student)
Benchmark #2(1999/2000 vs 2000/2001)
Budget Support Level Comparison (1999/2000 vs 2000/2001)
$471$521
$826
$957
$296 $303
$451$510
$848
$1,001
$1,147
$1,299
$400$459
$541
$643
$1,262
$1,432 $1,473$1,561
$828
$959
$818 $847
$0
$200
$400
$600
$800
$1,000
$1,200
$1,400
$1,600
$1,800
ALL(1999) ALL(2000) B1(1999) B1(2000) B2(1999) B2(2000) M12(1999) M12(2000)
Carnegie Class
IT b
udget/
cam
pus
popula
tion
IT budget per (employee + student) has increased for all types of institutions
Are we spending appropriately?Benchmark #3
Budget Impact (2000/2001)
0.0%
2.0%
4.0%
6.0%
8.0%
10.0%
12.0%
14.0%
16.0%
18.0%
20.0%
Institution
IT b
udget
as
a p
rece
nt
of
inst
ituti
onal
budget
Median 4.9%
Percent of total institutional budget devoted to IT
Are we staffing appropriately?Benchmark #4
Staff Support Level (per individual)(2000/2001) Typical Range
5953
109
8381
64
167
126
143
81
210
158
0
50
100
150
200
250
ALL B1 B2 M12
Carnegie Class
Cam
pus
popula
tion/IT s
taff
Number of users each IT staff member is supporting
Are we staffing appropriately?Benchmark #5
Staff Support Level (per computer) (2000/2001) Typical Range
57 56
66
56
7166
111
86
112
84
126
149
0
20
40
60
80
100
120
140
160
ALL B1 B2 M12
Carnegie Class
Tota
l co
mpute
rs/IT s
taff
Number of computers each IT staff member is supporting
COSTS Staffing
• Administrative information systems• Web Support • Helpline• Desktop computer repair• Training• Hardware/software installation• Network Support• Administration and Planning• Curricular support• Student Support• Other
Are we staffing appropriately?Benchmark #6
Service Staff Profile (2000/2001)
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
ALL B1 B2 M12 Hamilton
Carnegie Class
Perc
ent
of
tota
l IT
sta
ff
Student support
Curricular support
Other
Administration and planning
Network support
Hardware/software installation andrenewal
Training
Desktop computer repair
Helpline
Web support
Administrative Information Systems
Allocation of IT staff: percent supporting each service
Are we investing in and maintaining infrastructure?Benchmark #7
Computer Availability (2000/2001) Typical Range
2.2 2.1
3.0 3.02.8
2.4
3.7
4.24.1
2.9
4.8
5.3
0.0
1.0
2.0
3.0
4.0
5.0
6.0
ALL B1 B2 M12
Carnegie Class
Cam
pus
Popula
tion/inst
ituti
onal
com
pute
r
Number of campus users per institutional computer on campus
Summary: COSTS Benchmarks
Median spending on IT is 4.9% of the institution’s budget with a typical range of 3.6% to 6.2%. (Budget Impact)
Budget support for technology continues to grow at most institutions, with a median increase of 11% over the last year (1999/2000 - 2000/2001). (Budget Support Level)
B1 colleges typically spend more on technology per campus member---between $957 and $1561 per year. (Budget Support Level)
Summary: COSTS Benchmarks
B2 institutions use more outsourcing. (Budget Profile)
50% of IT budgets are typically devoted to personnel. (Budget Profile)
On average, institutions spend 25% of their IT budget on hardware and 7 % on software. (Budget Profile)
IT staff at M12 and B2 colleges support more users per staff member. (Staff Support Level)
Summary: COSTS Benchmarks
On average, institutions devote 25% of their staff to teaching and learning, 50% to support the current infrastructure, and 25% to central information systems. (Staff Support Level)
M12 and B1 colleges devote a greater percentage of IT staff to teaching and learning. (Service Staff Profile)
B1 colleges have 50% more computers per campus user than Masters or B2 colleges. (Computer Availability)
