david mccaslin, california institute of technology, usa getting ahead of the curve: an...

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Getting Ahead of the Curve: How the Caltech Library succeeds in resource sharing and fulfillment David McCaslin Head of Access & Fulfillment Services [email protected]

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Page 1: David McCaslin, California institute of technology, USA   Getting ahead of the curve: an investigation into how the Caltech library succeeds in resource sharing

GettingAheadoftheCurve:HowtheCaltechLibrarysucceedsinresourcesharingandfulfillmentDavidMcCaslinHeadofAccess&[email protected]

Page 2: David McCaslin, California institute of technology, USA   Getting ahead of the curve: an investigation into how the Caltech library succeeds in resource sharing

Agenda •  AboutCaltech•  LandscapeoftheCaltechLibrary,resourcesharing,andacademicpublishing

•  Whatdidwedo?•  Findings•  Conclusion/Nextsteps?

Page 3: David McCaslin, California institute of technology, USA   Getting ahead of the curve: an investigation into how the Caltech library succeeds in resource sharing

•  Establishedin1891•  34NobelLaureates•  #1inWorldUniversityRankings(fromTimesHigherEducation)from2011-2016•  979undergraduate/1,261graduatestudents•  300professorialfaculty/600+researchscholars

Page 4: David McCaslin, California institute of technology, USA   Getting ahead of the curve: an investigation into how the Caltech library succeeds in resource sharing

•  6Librariesoncampus•  46totalstaffandlibrarians•  $5millionbudget

Page 5: David McCaslin, California institute of technology, USA   Getting ahead of the curve: an investigation into how the Caltech library succeeds in resource sharing

Annualincreasestojournalsubscriptions

Stagnantcollectionbudgets

Pressureforlibrariestoprovide"new"typesofspaces

Increasedrelianceonresourcesharingtofillresourcegaps

Page 6: David McCaslin, California institute of technology, USA   Getting ahead of the curve: an investigation into how the Caltech library succeeds in resource sharing

Pre - 2015 •  Chargedourusers$6.50foreachrequest•  Interlibraryloanreturnable(books)•  Interlibraryloannon-returnable(articles,book

chapters)•  DocumentDelivery(ourownholdingstoourusers)

•  Chargingourpatronssetastandard•  Flatbudgetssince2004•  Gapsinbudgetaddressedyeartoyear

Page 7: David McCaslin, California institute of technology, USA   Getting ahead of the curve: an investigation into how the Caltech library succeeds in resource sharing

Pre - 2015 •  Chargedourusers$6.50foreachrequest•  Interlibraryloanreturnable(books)•  Interlibraryloannon-returnable(articles,bookchapters)•  DocumentDelivery(ourownholdingstoourusers)

•  Chargingourpatronssetastandard•  Flatbudgetssince2004•  Gapsinbudgetaddressedyeartoyear

Page 8: David McCaslin, California institute of technology, USA   Getting ahead of the curve: an investigation into how the Caltech library succeeds in resource sharing

Pre - 2015 •  Chargedourusers$6.50foreachrequest•  Interlibraryloanreturnable(books)•  Interlibraryloannon-returnable(articles,bookchapters)•  DocumentDelivery(ourownholdingstoourusers)

•  Chargingourpatronssetastandard•  Flatbudgetssince2004•  Gapsinbudgetaddressedyeartoyear

Page 9: David McCaslin, California institute of technology, USA   Getting ahead of the curve: an investigation into how the Caltech library succeeds in resource sharing
Page 10: David McCaslin, California institute of technology, USA   Getting ahead of the curve: an investigation into how the Caltech library succeeds in resource sharing

Pre - 2015 •  Chargedourusers$6.50foreachrequest•  Interlibraryloanreturnable(books)•  Interlibraryloannon-returnable(articles,bookchapters)•  DocumentDelivery(ourownholdingstoourusers)

•  Chargingourpatronssetastandard•  Flatbudgetssince2004•  Gapsinbudgetaddressedyeartoyear

Page 11: David McCaslin, California institute of technology, USA   Getting ahead of the curve: an investigation into how the Caltech library succeeds in resource sharing
Page 12: David McCaslin, California institute of technology, USA   Getting ahead of the curve: an investigation into how the Caltech library succeeds in resource sharing

Big changes • ChangeinLibraryleadership• Addedresourcesharingpartners• Spaceissues–butnoneteffect• Financialrealities

Page 13: David McCaslin, California institute of technology, USA   Getting ahead of the curve: an investigation into how the Caltech library succeeds in resource sharing

What did we do? • Challengethestatusquo• Breakthe”big”deals• Movetoatitlebytitlesubscriptionmodel•  Telluserswhatarticlescosts

• RemovedtheDocuServefeetoourownpatrons• Canceled600+electronicjournalsubscriptions

Page 14: David McCaslin, California institute of technology, USA   Getting ahead of the curve: an investigation into how the Caltech library succeeds in resource sharing
Page 15: David McCaslin, California institute of technology, USA   Getting ahead of the curve: an investigation into how the Caltech library succeeds in resource sharing
Page 16: David McCaslin, California institute of technology, USA   Getting ahead of the curve: an investigation into how the Caltech library succeeds in resource sharing
Page 17: David McCaslin, California institute of technology, USA   Getting ahead of the curve: an investigation into how the Caltech library succeeds in resource sharing

Commitment to fulfillment through DocuServe

•  ”Justincase”modelofsubscriptionstoan”Ondemand”accessmodel•  IncreasedinvestmentintoDocuServe• Allarticlesandbookrequestswillremainfreetocampus• Addtokensordepositstocertainpublishers/vendors• Priorityplacedonmaintainingashortturnaroundtime•  IntroduceRUSHarticleservice

Page 18: David McCaslin, California institute of technology, USA   Getting ahead of the curve: an investigation into how the Caltech library succeeds in resource sharing

What is RUSH?

• It’sreallyReprintsDesk• Unmediated• Tiedinwithourholdingsandlinkresolver• Userchooses:DocuServeorRUSH

Page 19: David McCaslin, California institute of technology, USA   Getting ahead of the curve: an investigation into how the Caltech library succeeds in resource sharing
Page 20: David McCaslin, California institute of technology, USA   Getting ahead of the curve: an investigation into how the Caltech library succeeds in resource sharing
Page 21: David McCaslin, California institute of technology, USA   Getting ahead of the curve: an investigation into how the Caltech library succeeds in resource sharing
Page 22: David McCaslin, California institute of technology, USA   Getting ahead of the curve: an investigation into how the Caltech library succeeds in resource sharing

0

1000

2000

3000

4000

5000

6000

7000

8000

9000

2014-15 2015-16 2016-17

Interlibraryloanarticlesborrowed

Page 23: David McCaslin, California institute of technology, USA   Getting ahead of the curve: an investigation into how the Caltech library succeeds in resource sharing

651

Page 24: David McCaslin, California institute of technology, USA   Getting ahead of the curve: an investigation into how the Caltech library succeeds in resource sharing

6517.5%

Page 25: David McCaslin, California institute of technology, USA   Getting ahead of the curve: an investigation into how the Caltech library succeeds in resource sharing

6517.5%39%

Page 26: David McCaslin, California institute of technology, USA   Getting ahead of the curve: an investigation into how the Caltech library succeeds in resource sharing

6517.5%39%61%

Page 27: David McCaslin, California institute of technology, USA   Getting ahead of the curve: an investigation into how the Caltech library succeeds in resource sharing

Factors

• Canceledcontent–2016-forward

• Gettingitelsewhere?

• Didweover-subscribe?

Page 28: David McCaslin, California institute of technology, USA   Getting ahead of the curve: an investigation into how the Caltech library succeeds in resource sharing

Turnaround time

Page 29: David McCaslin, California institute of technology, USA   Getting ahead of the curve: an investigation into how the Caltech library succeeds in resource sharing

RUSH requests 2016-17 academic year

•  145RUSHrequests(BUT2017-18academicyearalreadyhas99)• CaltechuserschoseRUSH2%ofthetime(vs.Docuserve’s98%)• Averageturnaroundtime=22minutes•  42%filledinunder5minutes•  53%filledinunder10minutes•  67%filledinunder20minutes•  74%filledinunder30minutes•  83%filledinunder60minutes•  17%tookover60minutestofulfill

•  10%ofRUSHrequestscamefromcanceledorremovedtitles• Positivefeedbackfromusers

Page 30: David McCaslin, California institute of technology, USA   Getting ahead of the curve: an investigation into how the Caltech library succeeds in resource sharing
Page 31: David McCaslin, California institute of technology, USA   Getting ahead of the curve: an investigation into how the Caltech library succeeds in resource sharing

Next steps • Continue:investmentintointerlibraryloan/resourcesharingunitANDreviewourjournalsubscriptions

• Concern:stabilityinRUSHservice(willitgettoopopular?)andinterlibraryloansupplymodel

• Benefit:increasedbudgetflexibility

Page 32: David McCaslin, California institute of technology, USA   Getting ahead of the curve: an investigation into how the Caltech library succeeds in resource sharing

Mille merci! SpecialThankstoKristinAntelmanandHeatherWilsonforprovidingthesupportanddataforthispresentationAnyquestions?DavidMcCaslindjm@caltech.edu