David Bigham

BOOKING CLIENT

A ‘client’ is a piece of software that uses the services of a server.

Note: Other things also use the server.

BOOKING CLIENT OVERVIEW

SCREEN POPSAppears when a call is answered (must have connection to phone system)

ProvidesOperator notesAddresses commonly usedCurrent bookingsModel bookingsBookings from recent pastCancelled bookingsFuture bookingsAction bookings

LOST PROPERTYRecord

NamePhone numberBooking numberOR date/timeNotesNotes on item(s) lost

Driver can record items found

ADDRESS QUALIFIERSLink information to an address

Notes for operatorNotes for driverAutomatically set attributes

Can apply to area, street or place

Added / edited from Manage Addresses F11

Examples …

ADDRESS QUALIFIERSOperator Notes

If ‘Arrowtown’ used as a destination then display a note to the operator

Result

‘Manual’ — note disappears if selection made or when booking completed or cancelled

ADDRESS QUALIFIERSBooking Attributes

‘Automatically apply’ — attribute is set automatically without the operator needing to do anything (marked with light blue border on booking form)

ADDRESS QUALIFIERSDriver Notes

Driver note ‘Manual’

Operator must add note (append option)

ADDRESS QUALIFIERSOptions

Force selection Operator must perform action before alert is dismissed

Automatically apply Applied to booking automaticallynot applicable for operator notes

Manual Nothing happens unless operatorapplies change

ALERTS on PROBLEM BOOKINGS

An alert is given if there’s a problem dispatchingAddress blacklisted by some driversNo suitable car

Too many passengers (above)Inconsistent attributese.g. WAT and SedanNo suitable car workingBlacklisted by everyone

Manual dispatch set

MANAGED BOOKINGS 1When ‘tight’ control is required

‘Drag’ job down to give to a car or ‘drag’ back

MANAGED BOOKINGS 2

* Configurable** Calculated using configurable average speed

Buffer at start *

Estimatedjob time **

Estimatedtravel time from previous drop off

Buffer for drop off *

Possible clash

MANAGED BOOKINGS 3

Select attributese.g. WAT

Start now

Step back 24 hours

Step forward 24 hours

Adjustscale

Save changes

Clearchanges

END JOB

If the car is ‘stuck’ on engaged use the ‘End Job’ option.

VEHICLE STATUSShows status of car

Flag Comments

b Vehicle is booked.

e Vehicle is engaged. The Meter is on.

v Vehicle is vacant. The Meter is off.

r Driver has registered for cover work.

c Vehicle is NOT connected to system.

p Driver has pressed the panic button.

l Vehicle is NOT logged into the system.

u Vehicle is connected and logged into the system.The Driver has logged in but is unavailable.

g Vehicle is connected and logged into the system but does NOT have a valid GPS location.

x Driver has been penalised.

k Driver has been dispatch locked.

o Driver is out of car.

Letters use for other information

DISPATCH QUEUES COLUMNSRight click on queue header to select the content

COMBINED QUEUEFile/Settings

Select queues to be in combined queue

Need restart. Get combined queue

REMINDERSUpdate Java

64-bit (if OS supports)Keep Updated (e.g. current is now 1.8.0_60)

Security updates (e.g. SSL support dropped, TLS only)

Recent OS

64-bitPlease no Windows XP (not even Microsoft supports it!)Keep Updated