david barrett - cut-e - september 24th
TRANSCRIPT
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INTEGRATED & SIMPLE:
PSYCHOMETRIC ,SKILLS ,VIDEO INTERVIEW ASSESSMENT
Introducing new ideas detecting who is going to cause problems !
David Barrett MSc Occ PsychManaging DirectorE-Mail: [email protected]
The Bottom Line: Retention & Performance
More Green & Less Red & Some Yellow
Strong Performer – But Leaves At Approx 2 yrs or earlier
Strong Performer & Stays 2yrs +
Weaker performer and leaves or stays at any time
OK performer and stays 2yrs +
Length Of Tenure
Per
form
ance
Who are Cut-e Talent Solutions
Professional talent process and legal advisory services on screening and assessment
Assessment platform with tools 38 Asian & European & Arabic languages
Over 12 Million Candidates Per Annum Assessed
Fully integrated with all ATS providers – Taleo / Lumesse / Successfactors / WCN / Advorto / AMRIS
Full time consulting teams in 25 countries with UK offices in Old Street London
200 staff world wide – combination of Psychology , Technology , Talent & Recruitment Specialists
Integrated Screening & Assessment Solutions
Online psychometric & competency assessment systems
Full suite of technical knowledge tests MS Office / IT / Call Centre / Aviation / Accounting / Health
Online automated video interviewing systems
Some Clients……
Online Tools
Expanding the Online Toolbox
Online Candidate
Management System
cut-e
Assessment
Hub
• Ability tests• Personality questionnaires• Situational Judgement Questionnaires
• Skills / Language Tests
•Video Interview
Custom Reports
Custom Interview Guides
Now for a little game – make a note of which shape you think reflects your
personality
What does triangle mean?
• If you picked the triangle
• Incisive• Sharp• Thrusting leader
What does square mean ?
• If you picked the Square
• Solid• Robust• Trustworthy• Responsible
What does hexagon mean ?
• If you picked the hexagon
• Multitasker• Enjoys variety• Creative
What does a circle mean ?
• If you picked the circle
• Highly Deviant
• Propensity for car jacking
• Likely addicted to watching TOWIE and Geordie Shore simultaneously
Startfolie
squaresdetecting who is going to cause problems
The challenge
Organisations “select in’” for the traits they think will help an employee be a success, rather than “selecting out” for what is going to cause problems. *
Employers under rate the dark side of bright side traits and the bright side of dark side traits. *
* Furnham, A., Hyde, G., & Trickey, G. (2013). Do your Dark Side Traits Fit? Dysfunctional Personalities in Different Work Sectors Applied Psychology DOI: 10.1111/apps.12002
Trustworthy?
surface – trustworthyappearance has no criterion validity
Trustworthiness• Trustworthiness is one of the most important variables for social and economic
interactions
• People intuitively assess others trustworthiness because of the threat of counterproductive behaviour.
• Examples of counterproductive work behaviour:– withdrawal, absenteeism, job turnover– sabotage, misuse of information– theft of property, destruction of property– deception, corruption– unsafe behaviour, substance use, accidents– abuse against others– misuse of time and resourcesIt does not include the inability to successfully complete a task.“Never attribute to malice that which can be adequately explained by stupidity.”
• Intuitive assessment of trustworthiness is extremely faulty.
Traditional integrity tests?
Traditional integrity test:
have strange items: Have you ever committed a crime ? Are you currently planning mayhem?“
CV-based analysis do not consider circumstances.
stigmatise test-takers, since they do not include potential developments of test-takers and therefore deny e.g. social rehabilitation.
have no underlying theory of integrity or trustworthiness. Just post-hoc explanations, no construct validity.
The origin of trustworthiness
High trustworthy = low likelihood of counterproductive behaviour
Low trustworthy = high likelihood of counterproductive behaviour
The cause of counterproductive behaviour determines trustworthiness
Why do people behave counterproductive?(Zimbardo: How do good people turn evil?)
Powerful experimental evidence
Milgram experiment Stanford prison experiment
Situation matters! Everybody will do almost everything if put in the “right” situation. (including all sorts of temptations and forces)
*Zimbardo, Philip (2007). The Lucifer Effect. New York: The Random House.
Critical aspects of situations (influences) that bring forward counterproductive behaviour*:
Distraction
Ambiguity
Boredom
Indifference
Opportunism
Superficiality
In identical situations, people will differ in the likelihood of behaving counterproductive depending on their attributes to resist the influences.
Susceptibility for critical aspects of situations
Attributes that determine susceptibility
Influence / Critical Aspect of Situation
Squares - Attribute Factor
Distractiondisciplined able to resist temptation well; is hardworking; not easily distracted.
Impulse ControlAmbiguityconscientious punctual, well organized; knows the rules and adheres to them.
Boredomcautious has a good sense for risks; acts very carefully; will not get bored easily.
Indifferenceempathetic kind and gentle person; can see
others' perspectives; cooperates well.
Ethical AwarenessOpportunismhonest open and honest; sticks to what has been promised.
Superficialityreflective thinks things through; considers impact on others.
scales correspond with critical aspect of situation.High levels = low susceptibility regarding critical aspect of situation
10 minutes – 36 items
squares – validity – Credit Suisse Investment bank & Management Risk Interview – Hi
Correlation Self-Rating Interviewer Rating On Candidate Risk
disciplined ,67** ,77**
conscientious ,58** ,73**
cautious ,40* ,39*
empathetic ,56** ,58**
honest ,42* ,37*
reflective ,36* ,49**
Impulse control ,58** ,68**
Ethical awareness ,51** ,62**
trustworthy ,57** ,69**
Risky jobs
Some Jobs People Make Risky !
Squares – application areas
• Pre-Employment ScreeningThe probability of counterproductive work behaviour from the people screened can be dramatically reduced
using pre-employment screening with squares. Positive selection effects can be achieved using squares, in particular for jobs where security and risk management are very important (e.g. security personnel, police and also personnel in the finance sector).
• On-the-job DevelopmentAll aspects that presuppose the probability of counterproductive work behaviour appearing can be positively
influenced by training. Staff productivity can be significantly increased by highlighting their positive aspects and addressing their critical aspects based on the results of squares.
• Management ToolThe squares tool can be used conveniently for teams, departments or entire companies to identify critical
aspects within the group. This information can be used ideally as the basis for corporate development processes.