dave barringer vp, member relations goodwill industries international understanding goodwill...
TRANSCRIPT
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Dave BarringerVP, Member Relations
Goodwill Industries International
Understanding
Goodwill Industries International
A Network, A Family, A Brand
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Goodwill Industries today -
$2.5 Billion in Revenues
171 Local Goodwill agencies in North America
Presence in 20-plus other countries
More than 1,200 stores
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-Only 5 percent of income is Fund Raising
-We collect more than 1 Billion Pounds of textile
goods per year
-About 55% (more than $1.5 Billion) from Retail of
used goods
-Government and business contracts, fees for services
-Assigned Goodwill territory – critical success factor!
The Goodwill Business Model at a Glance -
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Job Training and Career Services for:People with Disabilities
Disadvantaged Populations:
Immigrants/No English
Little or No Education
Ex-Offenders
Seniors, Youth
Little or no Work History
Welfare History
But Here is What We Really Do…
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Goodwill helps a person find a good job every
52 Seconds of every business day.
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Humble Beginnings…
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Methodist Church Structure,Sharing Early Steps toward Formal
Structure
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Lasting Principles
Local Accountability, Leadership
Assigned Territory from GII
A “Delegate Assembly” Governance
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Autonomy is a Double-Edged Sword but essential to success
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The “National Board” must represent Members
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Even “no-option dues” must prove value – ask any former CEO!
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National Office vs. Member Services Center concepts
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Everyone has a vital role to play in a Membership organization:
a. Best – and worst – practice sharing
b. Brand responsibility
c. Representing the group to Congress, media, etc.
d. Collaboration is vital across territories
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What about dues?
a. How much?
b. How figured?
c. Tough choices – who decides?
d. Collection problems, consequences
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Other important parts of the puzzle:
a. Member Agreement
b. By-laws
c. Conference of Executives – training, fellowship
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After a Century, What Would We Do Different?
a. Not as many members
b. Better alignment of mission and brand identity
c. Insist earlier on common brand usage