dave armstrong.dig event_so, what is quality (1).ppt

So, What is Quality?

Copyright Selex ES. All rights reserved

Copyright Selex ES. All rights reservedWhat is Quality?Everything includes some aspect of design and all designs should establish Quality Requirements / Expectations:Component Selection / ReliabilityLook and FeelExclusivity / Value for Money

We often use the word Quality in our every day life and quite often it relates to something being exceptionally good i.e. A Quality mealA Quality CarBarcelona FC are a Quality side

Quality quite often relates to something you are prepared to pay extra for or has exclusivity.

We quite often use the phrase poor Quality or good Quality but what does Quality actually mean?So, what is Quality?


Copyright Selex ES. All rights reserved*So What Is Quality?Quality has many connotations but is often best described as no surprises.ie compliant with requirements or fitness for purpose'.

Are you happy paying for bells and whistles that you dont really need or for the highest quality every time?

For many, its about giving the customer (internal or external) a little bit more than they expected but how do we make that happen?

Quality is a multi-faceted concept; different dimensions of quality will be important to different users.So, what is Quality?


Copyright Selex ES. All rights reservedQuality Definition Some terms you may hear?Quality Assurance This is the prevention of defects before they happenFollowing a recipe Ensure the cake we bake is perfect first time and every timeSmall upfront cost but zero scrap

Quality Control This is the detection of defects after the eventImplement an untried / unproven method Estimate the relative amount of eggs, flour and water and bake it Check to see if you have something edibleNo upfront cost but many cakes thrown away.

So, what is Quality?


Copyright Selex ES. All rights reservedWhich of these are quality products?


Quality is CentralQuality is Central to protecting and enhancing the Brand Reputation

Quality issues can have a huge impact on profitability and in the worst cases even the survival of a Business


Copyright Selex ES. All rights reservedHow do organisations manage quality?Organisations Manage Quality by:

Establishing Policies and Processes for undertaking activities

Ensuring these Policies and Processes are effectively implemented

Ensuring these Policies and Processes deliver the required outcomes i.e. is a quality product delivered?

Revising and Improving these Policies and Processes as required

If a Quality Product is not delivered what must change?

If a Quality Product is delivered what might we improve?


Copyright Selex ES. All rights reservedThe Role of the Quality FunctionA Holistic View


1. Is Management Intent Defined?

3. Is Management intent effectively implemented?

4. Does Management intent deliver required outcomes?

2. Is Management Intent fit for purpose?

5. What strategies for change / improvement are required

Copyright Selex ES. All rights reservedHow do you get into quality?SchoolSubjects e.g. Science, maths, tech studiesUniversityRelevant subjects include:SciencesEngineeringEconomicsMathsApprenticeshipsMany large companies offer apprenticeships

Work!

Graduate Programmes

Apprentice Schemes

Other vacancies


Copyright Selex ES. All rights reservedWhats in it for you?Lots of different roles including:Supporting the development of Management Policies and ProcessesWorking with designers, suppliers and customers to ensure that a quality product is produced that meets the customers requirementsAuditingProject Management / Support for Business Improvement initiatives

The chance to make a difference even from a junior level.


Copyright Selex ES. All rights reservedWhats in it for you?

Opportunities to travel and work abroad

Opportunities for further training

According to to Prospects, the typical starting salary for a Quality Manager in October 2012 was 18,000-25,000 a year.

Quality managers with experience can lookto earn 35,000-100,000 per year (subject to location, size of organisation and industry)

Transferable skills

Quality is practiced in ALL industries in the public and private sectors and by firms and organisations of ALL sizes.


Copyright Selex ES. All rights reservedWhy I recommend qualityThe role is central to the success of the BusinessThe role is satisfying as you play a vital part in ensuring that the Products / Services are fit for purpose and have ensured that the organisation has met the end customers requirements

Good visibility of how the business works and opportunities to interact with all of the Business FunctionsContinually striving to improve the products / services we offerThere is a good variety of roles and responsibilities and career development opportunities Working within a Project Team Do something different every dayGood careers and salaries are achievable.


Copyright Selex ES. All rights reservedFind out more?The Chartered Quality Institute www.cqi.org.uk

Prospects careers advice - http://www.prospects.ac.uk/quality_manager_job_description.htm

National Careers Service - https://nationalcareersservice.direct.gov.uk


**Are you happy paying for bells and whistles that you dont really need or for the highest quality every time?:Consider Primark and Gucci, Ford and Ferrari, Brentford and Barcelona. Why do they all have a market?

Diffferent dimensions of quality include:ReliabilityMaintainabilityValue for money etc

Depending on who the customer is, their view of quality may vary. A good quality product to someone may be a bad quality product to someone else.Therefore there may not be a set definition for good quality or bad quality.

*Aston Martin or Mitsubishi Evo, Same specification, different Quality standard and different priceQuality is central in protecting and enhancing Brand Reputation and Brand Reputation is central for maintaining customer loyalty and securing repeat business

Quality issues can have a huge impact on profitability and in the worst cases even the survival of a Business:

*Establishing Policies and Processes for undertaking activities which:-Fully reflects the intent of the Management TeamAre based on best known practicesMeets the requirements of the Business Stakeholders (including business, legal, regulatory and certification requirements)Are easily understood

Before we go any further, heres a few business definitions:Stakeholder a stake holder is someone or a group or organisation who will be affected by anything that the organisation does or has an interest in what an organisation is doing

BMS (Business Management System) a (usually online) set of documents which explains how the business works and is managed on a day to day basis. This includes documents describing now everything works - from health and safety to how to carry out audits to how specific tasks should be completed

Audits an evaluation of how well an organisation is functioning compared with how it should be functioning, as described in the documents and procedures in the BMS or other documents such as ISO Standards.

Quality plan - A quality plan is a document that is used to specify the procedures and resources that will be needed to carry out a project, perform a process, realise a product, or manage a contract. Quality plans also specify who will do what and when. It also helps the business to define our appraoch to risk and assurance and is tailored to meet the project requirements.

**Opportunities for further trainingMajor employers run graduate training programsThe professional institution for quality is the Chartered Quality Institute (CQI). They run a variety of coursesTransferable skillsIn addition to the good career development prospects, work in QA can also lead to management jobs in other areas of the business such as production, health and safety and technical sales, HR and customer relations.

**

dave armstrong.dig event_so, what is quality (1).ppt

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