Date: Thursday 27th & Friday 28th August 2015Venue: Twin Waters Resort, Ocean Drive, Twin Waters QLD 4564

8.00am – 8.30am REGISTRATION & TEA / COFFEE

8.30am - 10.15am SESSION 1 – PLENARY – [Wandiny Conference Room]

8.30am Conference Welcome & Overview Conference MC - Peter Buckley [Confirmed]

Peter Buckley is your consummate Master of Ceremonies. International and National Conferences, Vice Regal functions, Awards nights, Music launches and Garden Parties, Peter has done them all.

He has the confidence, ability and organisational skills to help make our event run smoothly, allowing the organisers to concentrate on the things we need to.

Peter will value add to the QCTIA conference and being a professional Voice Artist means he has the tonsils to set the right tone.

8.35am - 8.45am Welcome to Country

8.45am - 9.00am Introduction of 2015/2016 QCTIA Board Members & Highlights of the QCTIA in 2014/15Chair of QCTIA [Confirmed]

9.00am - 9.45am Official Opening & Keynote Address including Q&A The Hon. Malcolm Brough MP, Chair of the Parliamentary Joint Standing Committee on National Disability Insurance Scheme [Confirmed]

Mal Brough is a husband, father, and former elected representative who has lived, worked and taken an active role in the Sunshine Coast community for most of his adult life.

He and his wife of 28 years Sue, have lived and raised a family in the railway towns of Mooloolah and Glass House while running a small business operating across the coast.

A keen sportsman, Mal has been a player and coach of rugby league with Caloundra, Beerwah and Kawana clubs over the past 20 years.

During the de-regulation of the dairy industry Mal worked closely with our farmers and was actively involved in enabling several to remain on their farms by supporting the establishment of new, broader dairy-related businesses.

Mal holds to the principle that by ending a cycle of indifference and changing the circumstances of a single individual you can improve the life of a family, a community and ultimately, a nation.

• Elected to the House of Representatives for Longman, Queensland, 1996, 1998, 2001 and 2004.• Minister for Employment Services from 14.02.01 to 18.07.04.• Minister Assisting the Minister for Defence from 07.10.03 to 18.07.04.• Minister for Revenue and Assistant Treasurer from 18.07.04 to 27.01.06.• Minister for Families, Community Services and Indigenous Affairs.

Stephanie Dale – DMC will be hosting free half hour one-on-one Marketing Sessions in the Wandiny Conference Room from 10.00 am to close of business today - Please register your timeslot at the QCTIA Registration Desk.

Thursday 27th August 2015 - DAY 1

9.45am - 10.30am MORNING TEA[To be served in the Exhibition area – Wandiny Conference Room

10.30am - 12.30pm SESSION 2 – PLENARY – [Wandiny Conference Room]

10.30am - 11.30am Keynote Address - Speaker : Jackie Furey [Confirmed]“Planning, handling change & future directions OR Bedrooms to Boardrooms – It’s all about performance.”

Psychotherapist Jackie Furey is one of the country’s leading experts on Relationship Success for both business and personal growth. Her aim is to help people to bring out the best in themselves, as well as those around them, in love, life and work. Jackie is a specialist in the area of personal and professional development. During the past eight years, she has delivered keynote presentations and facilitated workshops in over 40 major cities around the world.

Jackie appears regularly on a variety of radio stations and hosted her own radio talk back show for 3 years. Her comments are sought for electronic and print media and the ABC documentary, “Welcome to Intimacy” credits her work for supporting people in having rich and rewarding relationships.

In addition to her public speaking and media commitments, Jackie has also been running a successful private practice. In all parts of her professional life, Jackie is able to share her insights into the human mind, as well as her sensitivity towards human life. She is as astute on a stage in front of thousands as she is with an individual.

Her theories are underpinned by the belief that a good relationship with others, and with ourselves, is crucial to having good relationships in our personal and professional worlds. Life is rarely simple or easy, and choices abound – bringing a great deal of responsibility and the sense of overwhelming obligation.

Through trying to be all things to all people, individuals go to bed each night exhausted but with a mind still focussed on what needs to be done and what hasn’t been done. Jackie emphasises how important it is for people to get to know themselves and what really matters to them – and why.

As she puts it, “I am passionate about showing people how to replace their confusion and angst with clarity and peace. This results in a more satisfying life from the ‘bedroom to the boardroom. ®’”

11.30 am - 12.30pm Keynote Address - Speaker : Steven Gould – Futurist [Invited]“There are many futures; the challenge is to know which one we are in today and whether we prefer alternative futures tomorrow”

Steve Gould is a competent, inspirational and professional facilitator. Initially from a Human Resource background, he has facilitated a wide range of seminars focused around leadership, people management, strategic business, organisation change and futures studies.

He has partnered, consulted and delivered seminars/symposium/workshop/lectures on a range of futures studies initiatives covering diverse applications in both public and private industry sectors.

A member of the Association of Professional Futurist and a full institutional member of the World Futures Studies Federation, Steve completed his Masters’ degree by research in 2008 with his thesis titled: “Creating alternative community futures: A community Futures Tragedy”.

He is currently undertaking his doctoral studies (PhD) at the University of the Sunshine Coast with his thesis titled “Strategic Foresight Leadership: Critical Elements”.

Steve developed the: “Futures Research Methods & Techniques” and “Strategic Foresight Leadership”courses at the University of the Sunshine Coast where he currently lectures and acts as co-ordinator for these courses.

12.30 pm – 1.30pm Lunch & Networking Lunch to be in the Exhibition area – Wandiny Conference Room

1.30 pm – 1.45pm Australian Community Transport Association Achievements 2014/15Chair of ACTA [Confirmed]

1.45pm - 5.00pm SESSION 3 – PLENARY – [Wandiny Conference Room]

1.45pm – 2.30pmPresentation – Q&A - Speaker: Ben VincentBranch Manager – Home Support Implementation Department of Social Services [Invited]The transformation of CT from the National Perspective.

2.30pm – 3.00pm Presentations – Conference Sponsors – Diamond & Platinum Sponsors

3.00pm – 3.30pm Afternoon Tea To be held in the Exhibition area – Wandiny Conference Room

3.30pm– 4.30pm Presentation - Speaker : Rob Noble, Noble Works [Confirmed]Improved Organisational Performance Through an Understanding of Human Personality: Using the Enneagram at Work?

Rob has been a Chief Executive Officer (Qld), General Manager (NSW) and undertaken other senior roles in local government for 34 years. He has been a Company Director of several companies and is currently the Director of Noble Works Pty Ltd which provides a range of services including strategic leadership, personality profiling, relationship management, change management and the building of sustainable organisations based on business excellence, together with executive and life coaching and mentoring.

Rob is a highly experienced Executive and Life Coach. He has a special interest in leadership, with the aim of helping people to improve their lives through greater understanding of self and others. This improves the performance of organisations. Rob has had particular success in developing people and relationships to achieve organisational excellence.

Rob specialises in personality profiling using the Enneagram which is a system that can provide insights that help us learn that we sometimes need to go beyond our habitual responses in order to better understand ourselves and successfully deal with others.

4.30pm- 5.00pm What’s New from Transport & Main Roads | Health Department{Speakers TBA}

5.00pm Close of Day 1

6.30pmWelcome Drinks

7.00 - 10.30pmDinner

Welcome Drinks & Conference Dinner - ‘Lily’s On The Lagoon’

Theme: Come Dressed As Something Starting with the letter ‘J’(Prize for the Best Dressed)

• Networking Puzzle (Prize for winner)• Entertainment by the inimitable John Reid [Confirmed]

The QCTIA Annual ConferenceDay 2 Sponsored by

Friday 28th August 2015

7.30am – 9.00am Thank you to our Sponsors BreakfastMudjimba Room - By Invitation Only (Directors & Sponsors)

Stephanie Dale will be hosting free half hour one-on-one Marketing Sessions in Wandiny Conference Room from 9.30 am to close of business today - Please register your timeslot at the QCTIA Registration Desk.

8.30am – 9.00am REGISTRATION & TEA / COFFEE – [Wandiny Conference Room]

9.00am - 10.15am SESSION 1 – PLENARY – [Wandiny Conference Room]

9.00am – 9.30am Presentation“Pitching your story – how to be a media tart”Speaker: Stephanie Dale [Confirmed]

She has defied the odds to run major corporations and small businesses alike - with a “can do” attitude that bursts straight through the glass ceiling.

In 1996 Stephanie, keen to establish a smaller niche operation that provided advertising and marketing solutions in the form of energetic new ideas and accountability at an affordable cost, opened The D~M Connection. Starting as a simple consultancy it has now grown into four separate businesses, under the umbrella of DMC Advertising Group, offering full service advertising solutions and production facilities including graphic design, web design, campaign development, strategic development, copywriting, database management, relationship marketing, direct marketing, mail production, print management and media placement.

She also day trades options on the stock market, manages a growing property portfolio and serves on the Board of Parramatta Chamber of Commerce the 6th largest CBD in Australia (serving two years as President).

Along the way she has written a couple of books and Stephanie’s motto in life is “If it’s not fun you’re doing it wrong” and she must be doing something right because according to her – she having a ball!

9.30am 10.15am Driving Miss Daisy – Not the MovieInternational Guest SpeakerJack Harper – Managing Director – Driving Miss Daisy [Confirmed]

Jack Harper has a strong business background with experience in share brokering, commercial finance, insurance and investment products. He formed his own financial planning company in 1990, offering a wide range of independently researched investment and insurance products to a growing client base. During this time Jack achieved the internationally recognised Certified Financial Planner qualification.

In 2003 Jack sold his financial planning business to complete a Diploma in Business Consultancy with the National Business Institute. This qualification, along with his previous experience, gave him expert knowledge in order to work with a range of businesses in various industries as their business strategist. Jack has been involved in founding Driving Miss Daisy NZ Ltd, with his wife, from the outset in 2008. Jack has been instrumental in creating the rapid growth of the business to just under 60 operating franchises across most major towns/cities in NZ since the launch in 2009; combined with their international expansion into the UK, with 6 counties now sold and operating across Southern England in less than a year. Jack’s enthusiasm for Driving Miss Daisy combined with his business knowledge and experience, is vital to the successful running of this business, alongside his wife Melanie Harper.

10.15am – 10.45am Morning Tea - [To be served in the Exhibition area – Wandiny Conference Room]

10.45am – 12.30pm SESSION 2 – PLENARY – [Wandiny Conference Room]

10.45am -11.15amPresentation – Embracing Innovation – Directing your service into the future.Speaker: Andrew Bridge – Director Briston Virtual Services [Invited]

11.15am – 12pm Presentation - NDIA

12.00pm – 1.00pm Lunch & Networking [Lunch to be served in the Exhibition area – Wandiny Conference Room]

1.00pm – 2.00pm SESSION 4 – PLENARY – [Wandiny Conference Room]

1.00pm – 1.45pm

Presentation - “Implementing Technology & Innovation in Community Transport - You can’t do today’s job with yesterday’s methods and still be in business tomorrow.”

Speaker : Matthew Schultz – Regional Digital Economy Co-ordinator – Ipswich City Council Economic Division [Invited]

1.45pm – 2.00pm Conference Wrap & Draw of Survey Prize - (Delegate has to be in the room to receive the prize)QCTIA Chair

2.00pm Conference Close

2.15 pm onwards Post Conference Activity - SEGWAY Rides & CLAY Shooting - Exclusive to Novotel Twin Waters Resort - Ensure you register at the Conference Registration Desk.

Disclaimer

The organisers of this conference make this material available on the understanding that it may be subject to change without notice at any

time up to and including the duration of the conference. Any material posted in respect of the conference should be carefully evaluated

and no responsibility will be accepted by the organisers as to the accuracy and completeness of the information presented by speakers

and/or facilitators.

A premium 4-star holiday resort nestled between the Pacific Ocean and the Maroochy River, Novotel Twin Waters Resort offers a pristine beachfront location, set amongst 36 hectares of natural bushland and situated around a private beach-lined lagoon.

Novotel Twin Waters Resort is conveniently located only 5km’s from the Sunshine Coast [Maroochydore] Airport and an hour’s drive north of Brisbane.

The Sunshine Coast offers an abundance of unique attractions including Australia Zoo (made famous by the Crocodile Hunter,

VENUENovotel Twin Waters Resort – Sunshine Coast

Thursday 27th August 2015 & Friday 28th August 2015

BY AIRPORT SHUTTLE

There is an airport shuttle bus servicing Maroochydore airport.For more information visit www.sunair.com.au

PARKING

Free onsite parking.

DISABLED PARKING AREA

Disabled parking is available adjacent to the Wandiny Conference Room.

BY HIRE CAR

For information on booking hire cars visit www.vroomvroomvroom.com.au

This site features brands such as Avis, Budget and Hertz.

BY TAXI

SunCoast Cabs - 13 10 08

FLIGHTS

The Sunshine Coast [Maroochydore] Airport is just 5 kilometres from the venue and is serviced by Jet Star and Virgin Blue airlines. Brisbane international and domestic airports are just an hour’s drive from the venue.

For Flight Information Visit: Qantas www.qantas.com.au Virgin Blue www.virginblue.com.au Jetstar www.jetstar.com Flight Centre www.flightcentre.com.au Webjet www.webjet.com.au

Steve Irwin), Eumundi Market, a lush hinterland area rich in arts, crafts and local culture, and the heritage-listed Fraser Island - the largest sand island in the world and an ecotourism delight.

The resort offers spacious and stylish accommodation options and a range of extensive facilities and activities including an outdoor pool and spa, Nouveau Restaurant, Aqua Bar & Lounge, Deli Market and Café, Lagoon Day Spa, Xperience Segway tours, a 1400 person conference centre and a Peter Thompson and Mike Wolveridge designed 18-hole championship golf course.

EVENT INFORMATION

DRESS CODEConference Sessions: Business attire or smart casualConference Dinner: Theme is ‘Come as something starting with the letter ‘J’ (Prize for the Best Dressed)

REGISTRATION DESKThe Registration and Information Desk will be located in the Wandiny Conference Room for the collection of name badges and conference materials. Staff will be on hand to answer any queries and provide information. Opening time 8am on Thursday and 8.30am on Friday.

YOUR NAME BADGE IS YOUR PASS TO EVERYTHING.Your name badge/event pass will be your official pass to conference sessions and functions onsite and must be worn at all times.

DIETARY REQUIREMENTSAll daily catering including lunch, morning and afternoon teas, will be served at stations in the Wandiny Exhibition area. If you have a special dietary requirement, please indicate this when registering online.

ACCESSIBILITYTwin Waters is a fully accessible venue that can be enjoyed by all.

MARKETING AND PROMOTIONA photographer and possibly media outlets and an independent videographer will be filming and taking still images at the Conference. A photographer hired by QCTIA will be present for the duration of the event. Photos may be taken that may include your own image and it is a condition of entry to the event that you give consent to such images being used for future publicity and/or promotions being conducted by QCTIA or the event. QCTIA’s photographer will be wearing identification.

PRIVACYThe Conference will collect and store information you provide in this Registration Form for the purposes of enabling the QCTIA Inc to register your attendance at the Conference; assist with administrative and planning purposes; plan and develop conference and other events in the future; facilitate your requirements in relation to the Conference; and allow the compilation and analysis of statistics relevant to the Conference.

In addition, your name, organisation and state of origin may be published on the delegate list which is provided to delegates, exhibitors and sponsors at the conference. If you do not wish you details to be included in this list, please contact Sonya Phillips – Conference Organiser by email sonyap@comlink.org.au

MOBILE PHONESPlease respect the presenter and other members of the audience by ensuring your mobile phone and/or pager is switched off or on silent while you are in sessions.

REFUNDS AND CANCELLATIONSThere are no refunds or exchanges after registration is complete. Any refund requests under special circumstances will be decided on at the discretion of the Organiser.

INSURANCERegistration does not include insurance of any kind, except where required by law. You should consider taking out your own insurance that includes: loss of registration fees through cancellation of your participation in the Conference; business or other loss suffered as a result of cancellation of the Conference; loss of travel fares; and loss or damage to person or property. The Conference organisers do not take responsibility for any participant failing to arrange their own insurance.

ACCOMMODATIONRegistration does not include travel or accommodation expenses. Here are some accommodation suggestions.

• Novotel Twin Waters Resort is a 4 star resort on site.• More than 350 rooms• Rooms range from Resort Room (Garden View) to an Overwater Lagoon Suite• Further details can be found at http://www.novotel.com/gb/hotel-1644-novotel-twin-waters-resort-sunshine-coast/index.shtml• Pumicestone Blue Resort 105-111 Bulcock Street, Caloundra QLD 4551• Pumicestone Blue Caloundra Resort is the first landmark holiday building you see as you enter Caloundra’s CBD. A first class location overlooking Pumicestone Passage and Bribie Island.• The once sleepy coastal community of Caloundra on Queensland’s Sunshine Coast has awakened. Increasing numbers of people are being drawn to its pristine surf and calm water beaches, the beautiful Pumicestone Passage with its plethora of fishing and water activities, and the area’s infinite riches of leisure and dining activities.• In spite of its overwhelming popularity, Caloundra still offers incredible value when compared to other coastal enclaves including Mooloolaba and Noosa. Pumicestone Blue Resort is uniquely placed to take the advantage of Caloundra’s superb location, within easy walking distance of beaches, cafes, restaurants, shops & clubs.• For a QCTIA Conference Special Rate call (07) 5492 8989 and speak to Christine or Neil or visit the website here http://www.pumicestoneblue.com/caloundra-apartments-faqs/

REGISTRATIONRegistration includes all conference sessions (plenaries + workshops), morning and afternoon tea, lunches, conference program, a delegate satchel and exhibition entry.

Conference Dinner (Thursday 27th August 2015 6.30pm-10.30pm) is not included in the registration cost.

QCTIA FULL MEMBERS

Full Registration (2 days) $590.00 [10% Discount for subsequent delegates from the same service] $531.00

Day Registration* $320.00

QCTIA ASSOCIATE MEMBERS

Full Registration (2 days) $690.00

Day Registration* $399.00

NON-MEMBERS

Full Registration (2 days) $850.00 Day Registration* $590.00

All prices are per person and includes GST

Please note: Registrations close at 4pm on Friday 7th August 2015. If you have additional requirements (e.g. special diet, interpreters) please inform us by Friday 7th August 2015. The venue is wheelchair accessible. Registration Terms and Conditions can be found at www.qctia.org

SUBSIDIES OFFERED BY QCTIAThe QCTIA Board have agreed to offer up to $200.00 per person [to a total of $1,000 i.e. maximum of 5 delegates @ $200] to financially disadvantaged or remotely disadvantaged delegates.

This will be subject to a written application outlining the delegate’s disadvantage and addressed to the Conference Co-ordinator – Sonya Phillips on sonyap@comlink.org.au. These subsidies will be on a first in first served basis.

SPONSOR REGISTRATIONSponsor registration includes morning and afternoon tea, lunch catering and a conference bag.

The Pre-Dinner Drinks and Conference Dinner on Thursday 27th August 2015 are not included in the registration cost.

Sponsor Registration $150.00 for 27th & 28th August 2015 Conference Dinner $150.00Sponsors Breakfast as per sponsorship package, additional sponsors who attend $45 pp

All prices are per person and includes GST. Additional delegates must be an employee of the company taking up sponsorship or non-member rates apply.

TOURISMConsidered one of Queensland’s premier holiday destinations, the Sunshine Coast is home to both a perfect coastline and beautifully lush hinterland, and has everything you need to relax, shop and dine. From Noosa Heads to Caloundra, the gorgeous Sunshine Coast is the perfect holiday destination for families and couples.

Save on Sunshine Coast accommodation, compare rates and book car hire, find out today’s weather forecast or look up local services in our business directory. Why not plan out your holiday now and check out our guide on things to do in the Sunshine Coast - book cruises, tours, fishing charters and flying adventures, or just find out where the best pubs, restaurants, or shopping are at.

More information can be found at http://www.tourismsunshinecoast.com.au/

Why not plan to stay on after the Conference and enjoy the Sunshine Coast hospitality.