Outsourcing Relationship Checkup

Executives should regularly assess their working relationship with suppliers of outsourced services. This quick checklist will help you determine if you are on the right track with your current vendor, or if it’s time to make some adjustments in your outsourcing strategy.

MANAGING RISK •Does your vendor have the security and confidentiality certifications (HIPAA, PCI DSS) required for your process? •Does your vendor outsource any of its services?•Is your vendor’s business continuity plan up to date?

MANAGING THE PROCESS•Does your vendor have a clear, documented project management methodology?•Can you reach your vendor at a U.S. number any time of the day, any day of the week?•Do you and your vendor communicate regularly and share information with the mutual goal of continual process improvement?

RETAINING TALENTED TEAMS•Does your vendor have a rigorous and documented employee training program and performance incentives?•How experienced is the team that manages your process?•Does your vendor’s senior management participate in the continuous improvement of your process?

COST AND PROCESS IMPROVEMENT•Was your vendor chosen solely because it offered the lowest cost?•Does your vendor work to continually improve your process?•Does your vendor offer gainsharing—a mutually beneficial incentive for process improvement?

Global Business Services

AGILITY AND FLEXIBILITY•Business requirements and models can change rapidly. Does your vendor understand your business environment?•Can your vendor quickly make adjustments to your process as required? Or is it weighed down by too many levels of bureaucracy?

DELIVERING QUALITY•Does your vendor require quality certification training for its employees?•What standards are used by your vendor to ensure quality?

DELIVERING TECHNOLOGY•What new enterprise content management software solutions has your vendor implemented in the past year?•Are your organization's software and applications compatible with your vendor's software and hardware solutions?

LONG-TERM RELATIONSHIP•Do you think of your vendor as a trusted business partner, or merely a supplier?•Does your vendor offer services outside the contract to identify ways to improve your processes?

Global Business Services

Learn more at: www.DATAMARK.netOr call us at 1.800.477.1944