data synergy voice
DESCRIPTION
Data Synergy VOICE. Load/Performance Testing of Voice-Enabled Platforms. Target Market. New & existing Contact Centres Contact Centre systems integrators Call Centres starting from 50 seats. Market Size – Australia. Current market size is 230K+ seats Avg. annual growth 5% (past 5 years) - PowerPoint PPT PresentationTRANSCRIPT
![Page 1: Data Synergy VOICE](https://reader035.vdocuments.us/reader035/viewer/2022072013/56812c73550346895d910d3c/html5/thumbnails/1.jpg)
Data Synergy VOICELoad/Performance Testing of Voice-Enabled Platforms
![Page 2: Data Synergy VOICE](https://reader035.vdocuments.us/reader035/viewer/2022072013/56812c73550346895d910d3c/html5/thumbnails/2.jpg)
Target Market
• New & existing Contact Centres• Contact Centre systems integrators• Call Centres starting from 50 seats
![Page 3: Data Synergy VOICE](https://reader035.vdocuments.us/reader035/viewer/2022072013/56812c73550346895d910d3c/html5/thumbnails/3.jpg)
Market Size – Australia• Current market size is 230K+ seats• Avg. annual growth 5% (past 5 years)• Avg. Contact Centre lifetime is 3 years• ~31K seats to be tested annually
18% Government200+ seats/CC
Telecomm Industry,50-100 seats/CC
67%Up to 50 seats / CC
[source: callcentres.net]
![Page 4: Data Synergy VOICE](https://reader035.vdocuments.us/reader035/viewer/2022072013/56812c73550346895d910d3c/html5/thumbnails/4.jpg)
Competition – Australia
• Single vendor covers 80% of the market• HP Licences• If already purchased (high market penetration
already), incentive to buy more• If not, HP would be a better offering
• HP becomes one-stop shop for Contact Centres
![Page 5: Data Synergy VOICE](https://reader035.vdocuments.us/reader035/viewer/2022072013/56812c73550346895d910d3c/html5/thumbnails/5.jpg)
Data Synergy Benefits
• Avg. call centre cost per seat – $3K• Q&A cost is high due to high penalty
rates• Current performance / load test market
price – $300 per seat/day (VUD model)• Annual market value - $9.3M (31K VUD’s
per annum)
![Page 6: Data Synergy VOICE](https://reader035.vdocuments.us/reader035/viewer/2022072013/56812c73550346895d910d3c/html5/thumbnails/6.jpg)
Data Synergy Pricing Model
HP Platform
• HP LoadRunner licence cost
Annual Licence fee
• Data Synergy for design; incl. trunk, training and support, $20K
Professional Services
• $1,350 per man/day
Load / Perf. Test
• RRP @1000 VUD, $150/VUD