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Data Protection as a Service From Hitachi Vantara
Solution Overview
By Hitachi Vantara
Version 1.0
Glen Lomond
Global Solutions Architect, Global Partner Organization
In Collaboration with the Hitachi Vantara Unified Offerings Management Team
April 2019
© Hitachi Vantara Corporation 2019. All rights reserved. 1
Contents
Executive Summary .................................................................................................................... 2
Data Protection as a Service: Overview ..................................................................................... 2
Hitachi Data Protection as a Service: Architecture .................................................................... 3
Hitachi Data Protection as a Service: Packaging ....................................................................... 4
Data Protection as a Service: Service Catalogs ........................................................................ 5
Data Protection as a Service: Standard Offerng .................................................................... 5
Data Protection as a Service: Enterprise Offering ................................................................. 6
DPaaS Service Reporting ........................................................................................................... 7
DPaaS Service Billing Model ...................................................................................................... 8
Data Protection as a Service: Acquisition Models...................................................................... 9
Direct Acquisition .................................................................................................................... 9
Partner Acquisition .................................................................................................................. 9
Conclusion ................................................................................................................................. 10
Appendix A: Lists of Figures and Tables .................................................................................. 12
List of Figures ........................................................................................................................ 12
List of Tables ......................................................................................................................... 12
© Hitachi Vantara Corporation 2019. All rights reserved. 2
Executive Summary
Exponential data growth throughout all ecosystems drives the need for digital transformation. For every new file,
record or object that is created, many copies are generated. Businesses need backup for operational recovery,
remote replication for business continuity and disaster recovery, and archiving for long-term retention due to
regulatory compliance. Data loss can lead to lost revenues, privacy violations, lawsuits and other setbacks.
In many cases, organizations realize that data protection is an IT service that can easily be outsourced due to the
maturity of the technologies that support it, and no longer want to carry the burden of managing data protection
themselves. In fact, many organizations are no longer concerned about the underlying technologies that deliver
protection but simply want a predefined service level agreement (SLA), an assurance of data security and a
consistent cost model. Hitachi Vantara’s data protection solution is designed to fulfill those needs by offering a
choice of cloud-managed services that are either on-premises, off-premises or some hybrid version of the two.
Cloud-enabled Data Protection as a Service from Hitachi Vantara (DPaaS) helps organizations address these
challenges and deploy the right data protection strategy to drive new business capabilities.
This white paper represents the solution overview for Data Protection as a Service from Hitachi Vantara and
provides a high-level description of the DPaaS portfolio, the offerings, the service levels, the service classes and
the service architecture. It includes the service packaging, service catalogs, service reporting, service billing
model and service acquisition models.
One of the differentiating factors with this service portfolio is that it was designed for customers and partners. For
partners, this portfolio will open new revenue streams whether the partner resells or enhances the services. For
cloud service providers, the portfolio enables them to develop and package the services quickly and easily
because it is based on a comprehensive framework of offerings, service levels and service classes through a
predefined and preconfigured service architecture.
Data Protection as a Service: Overview
Hitachi Vantara’s Data Protection as a Service (DPaaS) portfolio is a collection of cloud-managed offerings that
simplify data life-cycle management and enterprise copy data management for our customers and partners. The
DPaaS portfolio consists of two data protection offerings: standard and enterprise. The standard DPaaS offering
includes two data protection capabilities: recovery copy and long-term retention. The enterprise DPaaS offering
includes the complete data life-cycle management by adding disaster recovery to the standard capabilities. The
complete offering is represented in “Figure 1: Data Protection as a Service: Overview.”
© Hitachi Vantara Corporation 2019. All rights reserved. 3
Figure 1: Data Protection as a Service: Overview
The standard DPaaS service offering provides operational recovery in the event of data corruption. It also
extends operational recovery to provide long-term retention that leverages enterprise copy data management for
regulated unstructured data.
The enterprise DPaaS service offering provides protection against site failure or catastrophic loss of service. The
industry is demanding a move away from legacy data protection where custom design, complex and time-
consuming ground-up deployment, and high capital expenditures are the norm, to a model that simplifies
consumption, deployment and operations.
Each offering is available through a choice of two service levels: DPaaS for full service, and DPaaS: Essentials
for partially managed service.
DPaaS is a fully managed service by Hitachi Vantara that is measured by service level objectives (SLOs) and
service level agreements (SLAs). DPaaS can be also packaged by Hitachi Vantara channel partners and delivered
to their clients with the partner brand, powered by Hitachi Vantara. It can reside within a customer’s data center
or a partner’s data center.
DPaaS: Essentials is a partially managed service that Hitachi Vantara delivers to its customers or its channel
partners, with SLOs and SLAs provided by both Hitachi Vantara and the customer or channel partner. The
expectation is that the run and operate services are provided by the customer or the partner. It can reside within a
customer’s data center or channel partner’s data center.
Across both service levels is support for four service classes: platinum, for mission-critical data; gold, for critical
data; silver, for important data; and bronze, for standard data.
Hitachi Data Protection as a Service: Architecture
The service architecture provides a preconfigured and prevalidated service catalog that defines a simple and easily
consumable design for data protection. The service catalog defines a well-accepted approach to service delivery
that has been validated over many years of industry deployment for data protection solutions. In addition, the
© Hitachi Vantara Corporation 2019. All rights reserved. 4
DPaaS offerings are not only tape-free, but also can be deployed across private cloud environments or hybrid
environments within our partner community.
Data Protection as a Service offerings details, shown in “Figure 2. Data Protection as a Service: Details,” outline
the core technologies used.
Figure 2. Data Protection as a Service: Details
The standard DPaaS offering sets the foundation by using the Hitachi Data Instance Director (HDID) for service
orchestration. Within this offering, the recovery copy capability employs snapshots, clones and local replication
by using single instancing and Hitachi Thin Image to deliver copy data management. The optional long-term
retention capability, which leverages our cloud object platform, Hitachi Content Platform (HCP), can be added.
This capability, also orchestrated from HDID, is built on top of the Storage as a Service from Hitachi Vantara
(STaaS v3.0). STaaS v3.0 is used to provide the storage billing rate card, and offers content indexing and long-
term data retention, as well as data governance and compliance. The long-term retention capability leverages HCP
to replace legacy tape infrastructure with a more agile and searchable data farm.
The enterprise DPaaS offering builds on top of the standard offering by adding a disaster recovery capability. This
capability provides a two-site remote replication option leveraging Hitachi storage replication technologies for
active-active clustering and auto failover.
Finally, the three capabilities being offered are packaged into two service levels for our customers and partners:
DPaaS, which is fully managed by Hitachi Vantara, and DPaaS: Essentials, which is partially managed by Hitachi
Vantara. Customers and partners have a choice as to whether they want to reduce their operational management
model by leveraging the DPaaS fully managed service or create their own packaging and value-add by leveraging
the DPaaS: Essentials partially managed service.
Hitachi Data Protection as a Service: Packaging
Hitachi Data Protection as a Service is packaged as outlined in “Table 1. Data Protection as a Service:
Packaging.” A subset of the capabilities is outlined, including some of the applicable features. Each of the
available features is highlighted within the standard and enterprise offerings, as well as for the DPaaS and DPaaS:
Essentials service levels. The DPaaS: Essentials features are also a subset of those of the full service since the
© Hitachi Vantara Corporation 2019. All rights reserved. 5
expectation for this offering is that service management is delivered by either the partner or the customer to its
service subscribers.
Table 1. Data Protection as a Service: Packaging
Data Protection as a Service: Service Catalogs
Data Protection as a Service: Standard
The standard level of Data Protection as a Service from Hitachi Vantara is the foundation for the complete DPaaS
offering. Our standard level includes recovery copy and long-term retention capabilities. Each capability has set
SLOs and four service classes.
The SLOs include RPO (recovery point objective) and RTO (recovery time objective) definitions, backup and
restore success rates, and support for both storage-based and host-based backups, as well as defined retention
times.
For example, the platinum service class was designed for mission-critical data with an RPO of one to four hours
and an RTO of two hours. This service class provides a backup success rate of 99.5% or better and a recovery
success rate of 99%. It supports both storage-based and host-based backups where storage-based backup retention
is five days and host-based retention is for 30 days. The storage-based backup leverages snapshots at the local
array, whereas host-based backups require network access for host-based snapshots. As a result, storage-based
backups offer predictable performance and host-based backup performance may vary. Storage-based backups
require Hitachi Vantara storage within the offering whereas host-based backups are transparent to the storage
array type. Finally, for the long-term retention capability, the platinum service class delivers data retention for the
duration of the service contract.
As with the platinum service class, each of the others – gold, silver and bronze – are outlined in “Table 2. Data
Protection as a Service: Standard Service Catalog.” These service classes are designed to allow customers to
leverage the knowledge gained from data classification so that the most effective cost model can be deployed. It is
also important to note that most customers will choose to contract more than one of these service classes, but
perhaps will not choose all.
© Hitachi Vantara Corporation 2019. All rights reserved. 6
Table 2. Data Protection as a Service: Standard Service Catalog
Data Protection as a Service: Enterprise
The enterprise offering of Hitachi Data Protection as a Service from Hitachi Vantara, adds to the standard offering
by including a disaster recovery capability. As with the standard offering, the disaster recovery capability has a set
of SLOs and four service classes.
The key difference with the disaster recovery capability is that SLOs will vary due to the technology used to
support that service class. Platinum and gold leverage Hitachi Vantara storage technologies, such as global-active
device, Hitachi Thin Image (HTI), Hitachi TrueCopy and Hitachi Universal Replicator (HUR). The silver and
bronze service classes leverage file and block replication at the host layer.
As a result:
• Platinum is a fully automated and active-active service that delivers both an RPO and an RTO of zero.
• Gold supports a semi-automated service with some operations intervention required, resulting in the RPO and
RTO values increasing slightly with up to eight hours and up to four hours, respectively.
• Silver is also a semi-automated service that leverages file and block replication with RPO and RTO values of
12 hours or less.
• Bronze requires manual intervention for failover and failback, leverages file and block replication, and has
RPO and RTO values of 24 hours or less.
Finally, as with any industry-leading disaster recovery capability, regular testing for failover and failback is
executed. Depending on the service class, disaster recovery testing will vary from quarterly to annually.
Each of the service classes for the disaster recovery service – platinum, gold, silver and bronze – is outlined in
“Table 3. Data Protection as a Service: Enterprise Service Catalog.” As the standard offering, these service classes
are designed to allow customers to leverage the knowledge gained from data classification such that the most
effective cost model can be developed. With the disaster recovery capability, most customers choose only one
service class per data center but may choose different service classes across their complete IT infrastructure.
© Hitachi Vantara Corporation 2019. All rights reserved. 7
Table 3. Data Protection as a Service: Enterprise Service Catalog
DPaaS Service Reporting
DPaaS reporting is a standard part of either the DPaaS or DPaaS: Essentials service levels. The DPaaS service
level provides detailed reporting that includes backup and restore statistics as well as storage and disaster recovery
utility utilization. The DPaaS: Essentials service level reporting is focused around storage pool definitions,
storage utilization, and resource utilization since the operations of the DPaaS service is the responsibility of the
partner or customer delivering the service to its subscribers.
The details for the reporting are outlined in “Table 4. DPaaS Service Reporting.”
© Hitachi Vantara Corporation 2019. All rights reserved. 8
Table 4. DPaaS Service Reporting
DPaaS Service Billing Model
DPaaS billing is based on front-end storage protected. Each gigabyte of data is billed based on this metric,
regardless of how many copies of data are managed at the back-end or what the back-end storage utilization is. In
addition, all hardware, software and services are bundled into the rate cards. This is done to simplify each rate
card and to allow subscribers to easily estimate the cost associated with the amount of storage being used.
DPaaS billing is also structured in two parts: a DPaaS rate card and a STaaS rate card. The DPaaS rate card is
used for billing of the recovery copy capability as well as for the disaster recovery capability. The STaaS rate card
is used for billing of the disaster recovery capability block storage usage for the secondary site as well as for the
long-term retention capability object storage usage.
Billing is also done at a storage band level. As each band is traversed, the band-appropriate cost is used for the
monthly billing. Monthly billing is done using a storage utilization average over the course of the previous month.
Therefore, as the storage needs cross bands, the cost of that band is reduced.
The storage bands used include the same model for block, file or object storage, even though the pricing for each
will vary. This release of DPaaS v1.0 includes the following storage bands for billing:
• Band A: 62 to 124TB
• Band B: 125 to 249TB
© Hitachi Vantara Corporation 2019. All rights reserved. 9
• Band C: 250 to 499TB
• Band D: 500 to 999TB
• Band E: 1000 to 1999TB
• Band F: 2000 to 4000TB
Finally, regardless of the back-end billing model, each subscriber will only see charges for the front-end storage
protected on their monthly bill.
Data Protection as a Service: Acquisition Models
The Data Protection as a Service portfolio can be acquired from Hitachi Vantara directly and through partners.
This section outlines both acquisition models.
Direct Acquisition
With direct acquisition, Hitachi Vantara executes both the contract and the SLA directly with the service
subscriber. Both the DPaaS and DPaaS: Essentials service levels are available directly to subscribers as well as
through qualified partners.
Partner Acquisition
Data Protection as a Service from Hitachi Vantara was also designed with partners in mind. This means that
Hitachi Vantara offers these services through a select set of ecosystem partners and each of these partners offers
industry-leading expertise in their respective disciplines.
When leveraging a partner, Hitachi Vantara executes both the contract and the SLA with the partner, and in turn
the partner executes a contract and SLA with the subscriber. Hitachi Vantara will of course work closely with that
partner to ensure that the SLA conditions are tightly managed. This model enables partners to provide their own
value-add in conjunction with whichever DPaaS offering works best for their business model.
In addition, partners can provide one or more of the defined service delivery models to our joint customers. For
each service level, there are two delivery models for each of the DPaaS and DPaaS: Essentials services:
1. Data Protection as a Service. DPaaS defines a fully managed service by Hitachi Vantara. Two delivery
models are available: resell and partner enhanced. With this service level, there is an SLA with a series of
SLOs available from Hitachi Vantara to the partner.
2. Data Protection as a Service: Essentials. DPaaS: Essentials is a partially managed service from Hitachi
Vantara where the SLA between Hitachi Vantara and the partner represents a subset of the SLOs available
from the DPaaS service. Only some of the DPaaS SLOs are available to the partner, with the expectation that
the partner will provide the remaining SLOs and SLA to its subscribers. This service level also supports each
of the two delivery models: resell and partner enhanced.
For partners, the two delivery models for DPaaS include resell and partner enhanced. First is the resell of our
DPaaS offerings as a Hitachi Vantara branded service to the partner’s subscribers. Second is enhancement by
partners of the service from Hitachi Vantara, which would be packaged with their own value-add and sold as a
partner service to the partner’s subscribers. Again, regardless of which delivery model is chosen, the SLA for the
service is between Hitachi Vantara and the partner.
In addition, for our partners, there are two sales approaches to consider: sell-in and sell-out. Sell-in is the
transaction between Hitachi Vantara and the partner. Sell-out is the transaction between the partner and the
service subscriber. The service offerings and services provided to the partner at the sell-in side may not translate
directly to the service offerings or services that the partner sells-out to the service subscriber.
“Figure 3. Data Protection as a Service” provides an overview of this model.
© Hitachi Vantara Corporation 2019. All rights reserved. 10
Figure 3. Data Protection as a Service
Resell Delivery Model
The partner resell model allows a partner to resell the Hitachi Vantara branded service to the partner’s subscribers.
Regardless of which of the DPaaS and DPaaS: Essentials service levels are resold, the SLA for the service would
be contracted between Hitachi Vantara and the partner. The partner would be responsible for the SLA to the
subscriber.
Partners may take the service as-is, or they may decide to add additional capabilities on top of the service. The
same applies for subscribers buying the partner resell service as they can wrap their packaging around it. For
example, the partner may resell the service as part of a larger package that includes assessment, design and
delivery professional services.
Partner Enhanced Delivery Model
Partners can also choose to “enhance” the service acquired directly from Hitachi Vantara, and then package it into
a service that meets their business and go-to-market plans.
In partner enhanced scenarios, there is a requirement for the “Powered by Hitachi Vantara” designation to be part
of our agreement.
In this scenario, the SLA from Hitachi Vantara would be to the partner. The partner would offer their own SLA to
their subscriber.
Conclusion
Data is the foundation of digital transformation. Your data strategy delivers maximum value only when it is
deployed within a modern, agile data protection environment.
Data Protection as a Service from Hitachi Vantara allows you to take advantage of cloud, open source and
emerging technologies to deliver IT services.
“Figure 4. DPaaS Portfolio Overview” outlines the comprehensive Hitachi Vantara “as-a-service” portfolio for
data protection, which delivers enterprise copy data management. It includes:
© Hitachi Vantara Corporation 2019. All rights reserved. 11
• Two service offerings: standard and enterprise.
• Two service levels: DPaaS and DPaaS: Essentials.
• Three capability options: recovery copy, long-term retention and disaster recovery.
• Four service classes: platinum, gold, silver and bronze.
Figure 4. DPaaS Portfolio Overview
Whether you choose to acquire the DPaaS offerings directly or through a partner, Data Protection as a Service
from Hitachi Vantara is designed to deliver a modern and agile data protection environment for you.
Hitachi Vantara
Corporate Headquarters Contact Information
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HITACHI is a trademark or registered trademark of Hitachi, Ltd. VSP and TrueCopy are trademarks or registered trademarks of Hitachi Vantara Corporation. All other trademarks, service marks and company names are properties of their respective owners.
WP-585-A BTD April 2019
Appendix A: Lists of Figures and Tables
List of Figures
Figure 1: Data Protection as a Service: Overview................................................................................................................ 3
Figure 2. Data Protection as a Service: Details .................................................................................................................... 4
Figure 3. Data Protection as a Service................................................................................................................................ 10
Figure 4. DPaaS Portfolio Overview .................................................................................................................................. 11
List of Tables
Table 1. Data Protection as a Service: Packaging ................................................................................................................ 5
Table 2. Data Protection as a Service: Standard Service Catalog ........................................................................................ 6
Table 3. Data Protection as a Service: Enterprise Service Catalog ...................................................................................... 7
Table 4. DPaaS Service Reporting ....................................................................................................................................... 8