dashboards 101 - afd facility...
TRANSCRIPT
DA
SH
BO
AR
DS
101
Pre
sent
ed b
y:A
lana
F. D
unof
f
Hi!
Tha
nks
for
atte
ndin
g m
y pr
esen
tatio
n if
you
have
any
qu
estio
ns o
r fo
llow
up
thou
ghts
I’d
love
to h
ear
them
. Als
o if
your
org
aniz
atio
n, c
hapt
er o
r co
unci
l mig
ht b
e in
tere
sted
in
hear
ing
an e
ncor
e of
Das
hboa
rds
101
or e
ven
a D
ashb
oard
w
orks
hop,
I’d
be h
appy
to ta
lk w
ith y
ou a
bout
it.
Reg
ards
, Ala
na(a
lana
fd@
yaho
o.co
m, w
ww
.afd
faci
lityp
lann
ing.
com
, 215
.219
.988
1)
DA
SH
BO
AR
DS
101
:F
or F
M P
ract
ition
ers
Ala
na F
. Dun
off
Oct
ober
8,2
009
�H
isto
ry�
Ben
efits
& V
alue
�R
esea
rch
& P
rece
dent
�C
reat
e�
Cas
e S
tudi
es
SYLLABUS
A d
ashb
oard
is
…
a co
ntro
l pan
el lo
cate
d un
der
the
win
dshi
eld
of a
n au
tom
obile
.
sour
ce: "
dash
boar
d."
Mer
riam
-Web
ster
Onl
ine
Dic
tiona
ry. 2
009.
It co
ntai
ns th
e in
stru
men
tatio
nan
d co
ntro
lspe
rtai
ning
to th
e op
erat
ion
of th
e ve
hicl
e.
sour
ce: "
dash
boar
d."
Mer
riam
-Web
ster
Onl
ine
Dic
tiona
ry. 2
009.
DEFINITION
Das
hboa
rds
prov
ide
info
rmat
ion
DEFINITION
AD
igita
l Das
hboa
rd T
ool
is a
vis
uald
ispl
ayof
the
mos
t im
port
ant i
nfor
mat
ion
need
ed to
ac
hiev
eon
e or
mor
e ob
ject
ives
; co
nsol
idat
ed a
nd a
rran
ged
on a
si
ngle
scr
een
so th
e in
form
atio
n ca
n be
mon
itore
d at
a g
lanc
e.
-S
teph
en F
ew, 2
004
DEFINITION
Wha
t doe
s a
Bus
ines
s D
ashb
oard
look
like
?
Per
spec
tive
Go
al/O
bjec
tive
Sta
tus
Key
Met
rics
Cu
rren
t20
07P
rior Y
ear
Com
men
ts
Mon
thY
TD
2006
(Tar
get)
PR
OD
UC
T
�$
spen
t on
pro
duct
50,0
00$
24
7,00
0$
$
80
5,00
0
�$
spen
t on
Att
ic s
tock
10,0
00$
17
5,00
0$
$
23
5,00
0 Eq
uate
s to
29%
of
Tota
l Pro
duct
�$
spen
t on
sho
p w
ork
2,00
0$
9,00
0$
$
11,8
55
�$
spen
t on
shi
ppin
g2,
000
$
3,
000
$
$
4,74
5
�V
alue
of p
rodu
ct s
hipp
ed50
,000
$
65,0
00$
$
99
,300
In
to P
A
�V
alue
of p
rodu
ct s
hopp
ed-
$
-
$
T
BD
�
$ co
st t
o m
anag
e in
stal
led
furn
iture
bas
e pe
r cr
ew
mem
ber
annu
ally
64$
$
66
AC
TIV
ITY
�W
areh
ouse
83,0
00$
24
0,00
0$
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33
2,00
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�D
esig
n12
,000
$
420,
000
$
$
60
,000
�S
igna
ge5,
000
$
78
,000
$
$
7,
800
�In
stal
latio
n10
0,00
0$
600,
000
$
$
1,1
53,0
00
�P
roje
ct M
anag
emen
t6,
000
$
18
,000
$
$
22,0
00
�T
ota
l Pro
ject
1,35
6,00
0$
$
1,5
75,0
00
�N
umbe
r of
Exi
stin
g S
tatio
ns81
078
6
�N
umbe
r of
Rev
ised
Sta
tions
543
859
�C
ompl
eted
Wor
ksta
tion
Req
uest
s18
9
1
73
Cou
ld b
e n
umer
ous
task
s pe
r ea
ch
requ
est
�C
ost
for
Wor
ksta
tion
Req
uest
s87
6,00
0$
$
1,0
49,0
00
�C
hurn
rat
e (c
ompa
ny d
ata)
65%
67%
IFM
A B
ench
mar
k fo
r Fi
nanc
ial S
vcs
42%
�R
econ
figur
atio
n ra
te
(Wo
rks
tatio
n R
eco
nfig
s o
nly
)8%
9%#
reco
nfig
/ave
# o
f w
kst i
nclu
des
CW
Z
Com
pany
Nam
e: D
ashb
oard
2.2
Trac
k fu
rnitu
re
reco
nfig
urat
ion
as a
par
t of
ov
eral
l chu
rn r
ate
1. E
nsur
e E
ffici
ent
P
roce
sse
s: T
rack
Lab
or
and
Ser
vice
Fin
anci
als
(Bin
wor
k, S
P,
CA
RS
re
ques
ts,
Pro
ject
s)
2. E
ffect
ive
ness
of W
ork
Env
ironm
ent
2.1
Trac
k re
ques
ts a
nd r
elat
ed
cost
s fo
r P
roje
cts
1. P
rovi
de h
ighe
st v
alu
e.
Bre
akdo
wn
of p
rodu
ct
cost
s on
a q
uart
erly
/ann
ual
basi
s.
Fur
nitu
re C
ompa
ny/F
inan
cial
Clie
nt
Sou
rce:
Clie
nt o
f AF
D F
acili
ty P
lann
ing
Goa
ls/In
itiat
ives
Tre
ndin
gS
tatu
sG
oals
/Initi
ativ
esT
rend
ing
Sta
tus
Voice of Business (IFMA)
Voice of Membership (Chapter)
Cha
pter
Goa
l : In
crea
se M
embe
rshi
p by
20%
(cu
rren
t 0%
)C
hapt
er G
oal :
Incr
ease
Mem
bers
hip
by 2
0% (
curr
ent 0
%)
Mar
ketin
g &
sup
port
ing
Uni
vers
ity p
rogr
ams
(edu
catio
nal)
Ann
ual C
FM
/FM
P r
evie
w p
rogr
am, f
ree
to m
embe
rshi
p (e
duca
tiona
l)
Add
min
imum
of t
hree
pro
gram
s ba
sed
on v
oice
of m
embe
rshi
p (p
rogr
am)
Incr
ease
ann
ual p
rogr
am a
ttend
ance
to n
et 1
,000
( p
rogr
am)
Incr
ease
mem
bers
hip
thro
ugh
mar
ketin
g to
a ta
rget
aud
ienc
e (m
embe
rshi
p)
Mar
ketin
g &
sup
port
ing
Uni
vers
ity p
rogr
ams
(edu
catio
nal)
Ann
ual C
FM
/FM
P r
evie
w p
rogr
am, f
ree
to m
embe
rshi
p (e
duca
tiona
l)
Add
min
imum
of t
hree
pro
gram
s ba
sed
on v
oice
of m
embe
rshi
p (p
rogr
am)
Incr
ease
ann
ual p
rogr
am a
ttend
ance
to n
et 1
,000
( p
rogr
am)
Incr
ease
mem
bers
hip
thro
ugh
mar
ketin
g to
a ta
rget
aud
ienc
e (m
embe
rshi
p)
Bal
ance
S
core
card
Das
hboa
rd Stakeholder
Ince
ntiv
e pr
ogra
m fo
r su
rvey
s (r
eten
tion)
Ref
ine
CO
TY
pro
cess
& c
omm
unic
ate
to m
embe
rshi
p (o
pera
tiona
l exc
elle
nce)
Enh
ance
voi
ce o
f mem
bers
hip
colle
ctio
n (o
pera
tiona
l exc
elle
nce)
24/7
acc
ess
to a
ll ch
apte
r pr
oduc
ts &
ser
vice
s (o
pera
tiona
l exc
elle
nce)
Str
eam
line
mem
bers
hip
proc
ess
(mem
bers
hip)
Ince
ntiv
e pr
ogra
m fo
r su
rvey
s (r
eten
tion)
Ref
ine
CO
TY
pro
cess
& c
omm
unic
ate
to m
embe
rshi
p (o
pera
tiona
l exc
elle
nce)
Enh
ance
voi
ce o
f mem
bers
hip
colle
ctio
n (o
pera
tiona
l exc
elle
nce)
24/7
acc
ess
to a
ll ch
apte
r pr
oduc
ts &
ser
vice
s (o
pera
tiona
l exc
elle
nce)
Str
eam
line
mem
bers
hip
proc
ess
(mem
bers
hip)
Internal
Mai
ntai
n 90
% r
eten
tion
of m
embe
rshi
p (r
eten
tion)
Ann
ual m
eetin
g an
d aw
ard
of e
xcel
lenc
e ev
ent (
oper
atio
nal e
xcel
lenc
e)
Pro
spec
tive
mem
ber
rece
ptio
n, a
lign
with
vol
unte
er r
ecog
nitio
n (p
rogr
am)
Incr
ease
new
mem
bers
hip
enga
gem
ent w
ith c
hapt
er (
mem
bers
hip)
Mai
ntai
n 90
% r
eten
tion
of m
embe
rshi
p (r
eten
tion)
Ann
ual m
eetin
g an
d aw
ard
of e
xcel
lenc
e ev
ent (
oper
atio
nal e
xcel
lenc
e)
Pro
spec
tive
mem
ber
rece
ptio
n, a
lign
with
vol
unte
er r
ecog
nitio
n (p
rogr
am)
Incr
ease
new
mem
bers
hip
enga
gem
ent w
ith c
hapt
er (
mem
bers
hip)
LearningGrowth
Mai
ntai
n vi
able
fisc
al p
ositi
on th
roug
h cu
rren
t Gol
d C
ircle
Spo
nsor
ship
pro
gram
Mai
ntai
n vi
able
fisc
al p
ositi
on th
roug
h in
crea
sed
mem
bers
hip
Mai
ntai
n vi
able
fisc
al p
ositi
on th
roug
h cu
rren
t Gol
d C
ircle
Spo
nsor
ship
pro
gram
Mai
ntai
n vi
able
fisc
al p
ositi
on th
roug
h in
crea
sed
mem
bers
hip
Financial
Sou
rce:
Phi
lade
lphi
a C
hapt
er o
f IF
MA
Sou
rce:
Web
site
of
Info
mer
rsio
n In
corp
orat
ed, w
as a
cqui
red
by B
usin
ess
Obj
ectiv
es
Sou
rce:
idas
hboa
rds.
com
Sou
rce:
FM
Sys
tem
s
Sou
rce:
Ver
tical
Res
pons
e -A
FD
Fac
ility
Pla
nnin
g
�W
ho c
reat
ed th
e D
ashb
oard
?
HISTORY
Dec
isio
n S
uppo
rt S
yste
ms
(DS
S)
�IT
driv
en/fo
cuse
s
�C
ompu
teriz
ed in
form
atio
n sy
stem
s th
at s
uppo
rt
busi
ness
and
org
aniz
atio
nal d
ecis
ion-
mak
ing
activ
ities
.
�A
n in
tera
ctiv
e so
ftwar
e-ba
sed
syst
em in
tend
ed to
he
lp d
ecis
ion
mak
ers
com
pile
use
ful i
nfor
mat
ion
to
iden
tify
and
solv
e pr
oble
ms
and
mak
e de
cisi
ons.
sour
ce w
ikip
edia
“D
ecis
ion
Sup
port
Sys
tem
s”
HISTORY
Dec
isio
n S
uppo
rt S
yste
m E
volu
tion
1950
’s –
60’s
(C
IT)
theo
retic
al
stud
ies
of
orga
niza
tiona
l de
cisi
on m
akin
g
1960
’s (
MIT
) -
tech
nica
l wor
k on
inte
ract
ive
com
pute
r sy
stem
s
1980
s D
SS
impr
ove
effe
ctiv
enes
s of
m
anag
eria
l and
pr
ofes
sion
al a
ctiv
ities
1987
Tex
as
Inst
rum
ents
de
velo
pmen
t the
G
ate
Ass
ignm
ent
Dis
play
Sys
tem
fo
r U
nite
d A
irlin
es
1990
’s M
icro
soft
prom
oted
a
conc
ept k
now
n as
the
Dig
ital
Ner
vous
Sys
tem
and
"dig
ital
dash
boar
ds”
wer
e bo
rn
Tod
ay, w
ith g
row
th o
f w
eb-b
ased
ana
lytic
al
appl
icat
ions
–“B
usin
ess
Inte
llige
nt to
ols”
gain
ed
incr
ease
d po
pula
rity
HISTORY
Dec
isio
n S
uppo
rt S
yste
m E
volu
tion
�19
50’s
–60
’s (
CIT
) -
the
theo
retic
al s
tudi
es o
f org
aniz
atio
nal
deci
sion
mak
ing
�La
te 1
960’
s (M
IT)
-th
e te
chni
cal w
ork
on in
tera
ctiv
e co
mpu
ter
syst
ems
�In
the
1980
s D
SS
sys
tem
s be
gan
usin
g te
chno
logy
to im
prov
e ef
fect
iven
ess
of m
anag
eria
l and
pro
fess
iona
l act
iviti
es in
the
form
of
Exe
cutiv
e In
form
atio
n S
yste
ms
(EIS
)
�In
198
7 T
exas
Inst
rum
ents
dev
elop
men
t the
Gat
e A
ssig
nmen
t Dis
play
S
yste
m fo
r U
nite
d A
irlin
es
�In
the
1990
’s d
ata
war
ehou
sing
and
on-
linen
ana
lytic
al p
roce
ssin
g br
oade
ned
the
real
m
�In
the
last
dec
ade
Web
-bas
ed a
naly
tical
app
licat
ions
wer
e de
sign
ed
to c
onso
lidat
e an
d di
spla
y da
ta a
lread
y ga
ther
ed in
var
ious
in
form
atio
n sy
stem
s th
roug
hout
the
orga
niza
tion
HISTORYI c
ould
hav
e pr
esen
ted
the
info
rmat
ion
like
this
…Z
ZZ
Z
Das
hboa
rds:
Bus
ines
s In
telli
gent
(B
I) T
ools
�P
rovi
de d
ecis
ion
mak
ers
with
inpu
t to
"driv
e"
busi
ness
�A
pplic
able
to a
ll ty
pes
of fu
nctio
ns a
nd p
roce
sses
�S
tand
alo
ne s
oftw
are,
web
bro
wse
r ba
sed,
des
k to
p ap
plic
atio
n
�S
ucce
ss d
epen
ds o
n go
als/
obje
ctiv
es a
nd m
etric
s
�M
ore
then
sum
mar
y re
port
s, “
livin
g”do
cum
ents
�T
urn
data
into
act
iona
ble
know
ledg
e
TODAY
The
all
in c
ompa
ssin
g,
com
preh
ensi
ve, d
efin
itive
, bu
sine
ss to
ol to
end
all
tool
s
TODAYD
ashb
oard
s A
re N
ot
A g
reat
con
cise
, rea
l tim
e an
d vi
sual
m
etho
d of
dis
play
ing
info
rmat
ion.
And
with
info
rmat
ion
all i
n on
e pl
ace
they
can
hel
p yo
u m
ake
actio
nabl
ede
cisi
ons.
TODAYD
ashb
oard
s A
re
Rep
rint a
ppro
ved
by U
nite
d M
edia
Oct
1, 2
009
�W
hy C
reat
e D
ashb
oard
s?B E N E F I T S
Wha
t’s In
It F
or Y
ou?
1.A
bilit
y to
mak
e in
form
ed d
ecis
ions
bas
ed o
n co
llect
ed b
usin
ess
inte
llige
nce
2.A
lign
stra
tegi
es a
nd o
rgan
izat
iona
l goa
ls
3.La
ngua
ge o
f Sen
ior
Man
agem
ent
4.M
anag
e ex
pect
atio
ns a
nd p
roje
cts
5.T
eam
tool
that
kee
ps e
very
one
orga
nize
d an
d fo
cuse
d6.
Gre
ater
indi
vidu
al fo
cus
& a
ccou
ntab
ility
7.M
easu
re e
ffici
enci
es/in
effic
ienc
ies
8.A
bilit
y to
iden
tify
and
corr
ect n
egat
ive
tren
ds
9.A
bilit
y sh
ow n
ew tr
ends
10
.V
isua
l pre
sent
atio
n of
per
form
ance
mea
sure
s 11
.C
an s
trea
mlin
e re
port
ing
proc
ess
(tak
e le
ss ti
me)
12.
Use
all
that
dat
a yo
u ha
ve a
nd c
olle
ct
BENEFITS
�A
re F
Ms
Util
izin
g D
ashb
oard
s?
YE
S
PRECEDENT
1. D
o yo
u tr
ack
Met
rics?
Trac
k K
PI/M
etr
ics
No
11%
Ye
s89
%
Prim
ary
KP
I/Met
ric C
ateg
orie
s T
rack
ed
15%
Pro
ject
Cos
ts (
e.g.
Des
ign,
Con
stru
ctio
n, In
stal
latio
ns)
14%
Cos
t/SF
(e.
g. M
aint
enan
ce, O
pera
tions
, ove
rall
Fac
ilitie
s)
12%
SF
/Per
son
11%
Res
pons
e T
imes
(e.
g. P
roje
ct o
r W
ork
Ord
er C
ycle
s)
10 %
Spa
ce U
tiliz
atio
n/E
ffic
ienc
y 10
% S
ervi
ce P
rovi
der
Eff
icie
ncy
(e.g
. Cos
ts, P
rodu
cts,
Tim
elin
ess)
10
% C
hurn
/Occ
upan
cy/M
ove
Rat
es
9% C
osts
/Per
son
(e.g
. Fur
nitu
re, S
pace
, Mov
es)
8% L
abor
Cos
ts
Sur
vey
resu
lts
from
90
FM
pr
actit
ione
rs
natio
nwid
e
PRECEDENT
Gre
at N
ews
2. D
o yo
u us
e a
Das
hboa
rd?
Util
ize
Da
shbo
ard
s
No
57%
Ye
s43
%
59%
wer
e in
tere
sted
in
lear
ning
mor
e
PRECEDENT
3. H
ow d
o yo
u cr
eate
you
r da
shbo
ards
?
Dig
ital D
ash
boa
rd A
pplic
atio
n
Cus
tom
52%
Exce
l4
8%
IWM
S, C
AF
M,
BM
S,C
MM
S
PRECEDENT
PRECEDENTIn
The
ir W
ords
�“D
ashb
oard
s ar
e a
grea
t way
of g
ettin
g a
good
pu
lse
chec
kon
how
wel
l wha
t you
are
mea
surin
g is
per
form
ing.
I ha
ve fo
und
that
in o
rder
to b
e ef
fect
ive
the
mea
sure
men
ts m
ust b
e bo
th
obje
ctiv
e an
d su
bjec
tive.
But
as
alw
ays
mus
t be
achi
evab
le. A
nd w
ith a
ny d
ata,
"ga
rbag
e in
...ga
rbag
e ou
t" s
o it
mus
t hav
e da
ta in
tegr
ity…
.”�
‘Gre
at id
ea a
nd o
ne th
at s
houl
d he
lp F
M's
"p
rom
ote"
the
impo
rtan
t ach
ieve
men
ts th
roug
h m
etric
san
d si
mpl
e da
shbo
ard
disp
lays
. W
ill a
lso
crea
te m
ore
awar
enes
sof
mea
sure
d/di
spla
yed
met
rics
and
pote
ntia
lly p
ositi
vely
impa
ct th
em.”
�‘T
hey
are
a gr
eat t
ool t
o m
anag
e w
ith...
.can
not
imag
ine
wor
king
with
out i
t. I
use
it ev
ery
day!
”
�H
ow to
Cre
ate
a D
ashb
oard
CREATE
10 T
ips
for
a G
reat
Das
hboa
rd
1.C
lear
, con
cise
and
wel
l org
aniz
ed2.
Sim
ple
3.E
asily
use
d 4.
Abi
lity
to s
hare
5.A
ppro
pria
te le
vel o
f com
plex
ity6.
Spe
cific
for
the
task
7.G
ood,
sm
art d
ata
8.A
ctio
nabl
e in
form
atio
n9.
Allo
ws
for
eval
uatio
n/an
alys
is10
.R
elev
ant m
easu
res
CREATE
Str
ateg
ic P
roce
ss
�D
efin
e pu
rpos
e, g
oal o
r ob
ject
ive
�Id
entif
y ty
pe: d
epar
tmen
t/tea
m, i
ndiv
idua
l, st
rate
gic,
tact
ical
, pro
ject
bas
ed
�W
hat d
o yo
u w
ant t
o m
anag
e, ta
ckle
, sol
ve?
�D
efin
e ta
sks/
activ
ities
�W
hat n
eeds
to b
e do
ne to
suc
cess
ful r
ealiz
e go
al/o
bjec
tives
�D
efin
e m
etric
/mea
sure
s�
How
will
you
kno
w s
ucce
ss?
CREATE
Typ
es o
f Mea
sure
s/M
etric
s
�T
he s
ame
mea
sure
at
the
sam
e po
int i
n tim
e in
th
e pa
st
�T
he s
ame
mea
sure
as
som
e ot
her
poin
t in
time
in th
e pa
st
�A
cur
rent
targ
et�
A p
redi
ctio
n�
Mea
sure
men
t nor
m o
r be
nchm
ark
Oct
8, 2
007
vs. 2
008
vs. 2
009
Oct
8, 2
009
vs. D
ec 3
1, 2
008
Bud
get o
f $1.
34 M
illio
n
For
ecas
t –3%
sta
ffing
gro
wth
Indu
stry
ave
rage
-$3
.55/
pp
CREATE
CREATED
AS
HB
OA
RD
10
1fo
r F
M P
rofe
ssio
nals
IFM
A W
orld
Wor
k P
lace
Oct
8, 2
00
9 S
ess
ion
3.1
2
Na
me
:
Ge
t sta
rted
with c
rea
tin
g a
sim
ple
dash
bo
ard
fo
r yo
ur
org
an
izati
on
by
de
fin
ing t
he f
oll
ow
ing
:
1G
oal
s/O
bje
ctiv
es
: I
wo
uld
lik
e t
o f
ocu
s o
n t
he
fo
llow
ing
big
id
ea
, pro
ces
s, i
ss
ue
or
pro
ject
:
2T
as
ks
/Act
iviti
es
: H
ere
are
2 a
ctiv
itie
s t
ha
t n
ee
d t
o b
e
com
ple
ted
or
mo
nito
red
to
re
ach
th
e a
bo
ve g
oa
l/ob
ject
ive
:
3M
ea
su
res
: I c
an u
se
th
e f
ollo
win
g m
etr
ic/m
iles
ton
e t
o
me
as
ure
th
e s
ucc
es
s o
f th
es
e t
as
ks
/act
iviti
es
:
Red
uce
chur
n
Occ
upan
cy/v
acan
cy a
naly
sis
Tra
ck/c
ount
num
ber
of b
ox m
oves
YT
D
Com
plet
ion
date
Chu
rn r
ate
(Ben
chm
ark)
Str
ateg
ic P
roce
ss
�D
efin
e pu
rpos
e, g
oal,
obje
ctiv
es�
Def
ine
task
s/ac
tiviti
es�
Def
ine
met
ric/m
easu
res
�D
efin
e re
sour
ces
�W
ho/w
hat w
ill h
elp
you?
�D
efin
e th
e be
nefit
�W
hat p
eopl
e w
ill d
eriv
e va
lue?
�W
hat o
ther
intr
insi
c va
lue
will
this
pro
vide
?
CREATE
CREATE
4R
esou
rces
: Th
ese
peop
le c
ould
hel
p m
e cr
eate
, man
age,
pro
vide
in
put
for
thes
e ta
sks/
activ
ities
:
5B
enef
its:
The
follo
win
g pe
ople
wou
ld b
enef
it fr
om s
eein
g th
e p
rogr
ess
of th
is g
oal/o
bjec
tive:
DAS
HBO
ARD
101
for F
M P
rofe
ssio
nals
IFM
A W
orld
Wor
k Pl
ace
Oct
8, 2
009
Ses
sion
3.12
Sta
cy P
lann
er
Ed
CA
D
CF
O (
my
boss
)
Ben
efit
–ca
n dr
aft a
pla
n to
bet
ter
man
age
chur
n on
ce u
nder
stan
d da
ta
Str
ateg
ic P
roce
ss
�D
efin
e pu
rpos
e, g
oal,
obje
ctiv
es�
Def
ine
task
s, a
ctiv
ities
�D
efin
e m
etric
/mea
sure
s�
Def
ine
reso
urce
s�
Def
ine
the
bene
fit
�D
efin
e th
e co
mpo
nent
s�
Wha
t are
the
criti
cal c
ompr
ehen
sive
ele
men
ts?
�S
impl
e to
com
plex
�Id
entif
y th
e rig
ht g
raph
ics/
illus
trat
ions
CREATE
Typ
ical
Com
pone
nts
�S
trat
egic
Goa
ls &
Obj
ectiv
es�
Per
spec
tive
or d
epar
tmen
t fun
ctio
n�
Tas
ks/A
ctiv
ities
�
Prio
ritie
s�
Met
rics/
Mea
sure
s�
Mile
ston
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Tar
gets
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udge
ts/C
osts
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roje
ct c
ompl
etio
ns/d
ates
�S
tatu
s ba
r (g
raph
ic r
epre
sent
atio
n)�
Per
cent
Com
plet
e�
Cha
mpi
on�
Tre
nds
�R
emar
ks/In
form
atio
n
CREATE
WO
RK
ING
DA
SH
BO
AR
D10
/8/2
009
Prim
ary:
Ke
y:G
Item
is m
ovi
ng
forw
ard
as
pla
nn
ed
, no
iss
ue
sY R
Sta
tus/
% C
omp
Cha
mp
Goa
l/Obj
ect
ive
Act
ivity
/Ta
sk-P
riorit
yM
ea
sure
/
Mile
ston
eIn
form
atio
n
Item
is 'o
n h
old
' or
ha
s s
om
e id
en
tifie
d d
ela
y o
r e
xpla
ine
d c
ircu
ms
tan
ceIte
m is
sto
pp
ed
or
no
t pro
gre
ss
ing
, ne
ed
s to
be
dis
cus
se
d, n
ee
ds
re
so
urc
es
Ana
tom
y of
a D
ashb
oard
Cle
arly
def
ine
your
vis
ual k
ey
and
mea
ning
Com
pany
na
me
You
r na
me
Who
is
acco
unta
ble
for
the
succ
ess
(opt
: res
ourc
e)
Use
bot
h th
e co
lor
and
%
to in
dica
te
wor
k co
mpl
etio
n
3-5
prim
ary
goal
s/
obje
ctiv
es
that
rem
ain
rela
tivel
y co
nsta
nt
The
act
iviti
es th
at
need
to b
e co
mpl
eted
or
mon
itore
d to
ac
hiev
e go
al.
Mig
ht h
ave
mul
tiple
task
s fo
r ea
ch g
oal.
Can
de
fine
prio
ritie
s (lo
w,
med
, hig
h)
Def
ine
date
m
etri
c or
ta
rget
to
focu
s on
su
cces
s
Rel
evan
t in
form
atio
n or
not
es to
be
trac
ked
Red
uce
chur
n
Tra
ck/c
ount
num
ber
of
box
mov
es Y
TD
Occ
upan
cy/v
acan
cy a
naly
sis
12/3
1/09
Chu
rn %
Red
uce
chur
nF
M
Ben
chm
ark.
com
SP
�C
ase
Stu
dies
& E
xam
ples
EXAMPLES
revi
sed
as o
f9/
21/2
009
Cha
ir:A
lana
F. D
unof
f
Sta
tus
Obj
ectiv
es/P
riorit
ies
Mea
sure
for
Suc
cess
% A
chie
ved
Cha
mpi
onC
omm
ents
1. F
inal
ize
draf
t ope
ratio
ns m
anua
l for
P
rogr
am O
rient
ed a
ctiv
ities
-Lo
wD
raft
due
Nov
18
70%
AF
DF
inal
izin
g an
d re
finin
g.
CO
MP
2. R
evie
w n
ew a
rt s
uppl
y de
liver
y pr
oces
s -
Hig
hW
ebsi
te g
oing
live
Oct
10
th.
100%
AF
D/B
AC
New
art
kits
hav
e be
en
deve
lope
d, te
ache
rs w
ill c
hoos
e w
hen
they
reg
iste
r
3. T
each
er R
egis
trat
ion
Pro
cess
to b
egin
O
ct 1
5th
- H
igh
Web
site
goi
ng li
ve O
ct
10th
.80
%A
FD
/BA
CF
inal
ize
web
info
rmat
ion
4.B
oard
Rol
es &
Res
pons
ibili
ties
Doc
umen
t - M
edN
ovem
ber
Boa
rd M
TG
40%
DF
B/A
FD
Boa
rd R
espo
nsib
ilite
s-w
aitin
g re
view
5. E
D A
gree
men
t Let
ter
- H
igh
Oct
ober
Boa
rd M
TG
20%
AF
D/D
BF
/HG
Tac
tical
Boa
rd D
ashb
oard
Oct
ober
Boa
rd M
eetin
g 20
09
I’ll b
e do
ing
this
on
the
plan
e ho
me
10/8
/200
9
Prim
ary:
GO
n ta
rget
YC
autio
nR
red
flag
issu
e
Sta
tus
Func
tion
Met
ric to
Tra
ckB
ench
mar
k (IF
MA
)O
ctob
er G
SF
YTD
GS
FP
revi
ous
YR
G
SF
Info
rmat
ion
Jani
toria
lT
otal
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itoria
l Cos
ts$1
.23/
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F$1
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0$1
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Bld
g Y
; pr
ojec
t cle
anup
Labo
r C
osts
68%
tota
l JC
$
Sup
ply
Cos
ts17
% to
tal J
C $
Tot
al M
aint
enan
ce C
osts
$2.7
6/G
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4$2
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xter
ior
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ldin
g$0
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9In
terio
r B
uild
ing
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7$1
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Bld
g Y
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ojec
t
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d &
Gro
unds
$0.5
5$0
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3$0
.55
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ity/C
entr
al S
yste
m$0
.35
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7$0
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7
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ironm
enta
l Sys
tem
$0.1
1$0
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1$0
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ity
Tot
al U
tility
Cos
ts$2
.13/
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F
Ele
ctric
ty$1
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Oil
$0.0
3
Nat
ural
Gas
$0.3
6
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lled
Wat
er$0
.29
Str
eam
$0.5
0
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er$0
.12
Sew
er$0
.07
Mai
nten
ance
Goa
l: M
anag
e an
d R
educ
e O
pera
tiona
l Exp
ense
sH
Q O
PE
RA
TIO
NS
DA
SH
BO
AR
D
CO
MP
AN
Y N
AM
E
HE
RE
You
r da
ta
HQ
Ope
ratio
nal D
ashb
oard
Ext
erio
r B
uild
ing
$0.1
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.18
$0.1
8$0
.19
$0.1
9$0
.20
$0.2
0$0
.21
Ben
chm
ark
(IFM
A)
Cur
rent
Mon
th
YTD
Pre
viou
s Y
R
Inte
rior
Bui
ldin
g
$1.4
5$1
.50
$1.5
5$1
.60
$1.6
5$1
.70
$1.7
5$1
.80
Ben
chm
ark
(IFM
A)
Cur
rent
Mon
th
YTD
Pre
viou
s Y
R
Roa
d &
Gro
unds
$0.4
7$0
.48
$0.4
9$0
.50
$0.5
1$0
.52
$0.5
3$0
.54
$0.5
5$0
.56
Ben
chm
ark
(IFM
A)
Cur
rent
Mon
th
YTD
Pre
viou
s Y
R
Util
ity/C
entra
l Sys
tem
$0.3
2$0
.33
$0.3
4$0
.35
$0.3
6$0
.37
$0.3
8$0
.39
$0.4
0$0
.41
$0.4
2
Ben
chm
ark
(IFM
A)
Cur
rent
Mon
th
YTD
Pre
vious
YR
Env
ironm
enta
l Sys
tem
$0.1
0$0
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$0.1
1$0
.11
$0.1
1$0
.11
$0.1
2$0
.12
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2$0
.12
Ben
chm
ark
(IFM
A)
Cur
rent
Mon
th
YTD
Pre
vious
YR
Tota
l Mai
nten
ance
Cos
ts
$2.5
0$2
.55
$2.6
0$2
.65
$2.7
0$2
.75
$2.8
0$2
.85
$2.9
0$2
.95
$3.0
0
Ben
chm
ark
(IFM
A)
Cur
rent
Mon
th
YTD
Pre
viou
s Y
R
Non
-Pro
fit E
xam
ple
Com
pany
Nam
e
revi
sed
on9/
1/20
09ke
y:P
rimar
y:N
G
Sta
tus/
%
Com
pC
ham
pion
Goa
l/Obj
ect
ive
Ta
sk/P
riorit
yM
ilest
one
/Me
asu
re o
f S
ucce
ssC
omm
ent
s/N
ote
s
80%
NG
Go
al:
Org
an
iza
tion
al E
ffect
ive
ne
ss
Cre
ate
SO
P m
an
ual
Co
mp
lete
by
10
/10
/09
Wa
itin
g fo
r in
form
atio
n
20%
NG
Go
al:
Org
an
iza
tion
al E
ffect
ive
ne
ss
Cre
ate
ne
w e
lect
ron
ic fi
le s
yste
mC
om
ple
te b
y 1
2/3
1/0
9
40%
NG
Go
al:
Re
du
ce e
xpe
ns
es
R
evi
ew
su
pp
ly p
urc
ha
se
s5
% r
edu
ctio
n b
y Ju
ne
2
01
0N
ee
d to
co
ns
ide
r n
ew
ve
nd
or
(RF
P)
30%
NG
Go
al:
Re
du
ce e
xpe
ns
es
Cla
rify
re
imb
urs
ab
le e
xpe
ns
e
po
licy
5%
re
du
ctio
n b
y Ju
ne
2
01
0R
efin
e w
ha
t we
will
re
imb
urs
e,
ne
ed
inp
ut f
rom
Bo
ard
Tac
tical
Das
hboa
rd 2
009:
O
PE
RA
TIO
NS
Item
is 'o
n h
old
' or
ha
s s
om
e id
en
tifie
d d
ela
y
Item
is s
top
pe
d o
r n
ot p
rog
res
sin
g, n
ee
ds
to b
e d
iscu
ss
ed
, ne
ed
s
res
ou
rce
s…
Item
is m
ovi
ng
forw
ard
as
pla
nn
ed
, no
iss
ue
s
Non
-Pro
fit E
xam
ple
Yo
ur
Co
mp
an
yre
vised o
n9/
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Env
ironm
enta
l Psy
chol
ogy
from
Bos
ton
Uni
vers
ity.
Exp
erie
nce:
•S
pace
Pla
nnin
g A
naly
st,
Tho
mas
Jef
fers
on U
nive
rsity
& H
ospi
tal
•S
trat
egic
Pla
nner
,Pes
ce A
ssoc
iate
s, s
peci
aliz
ing
in h
ealth
care
Mer
ger
and
Mas
ter
Pla
nnin
g.
•P
roje
ct M
anag
er,L
ittle
& A
ssoc
iate
s A
rchi
tect
s•
Des
ign
Prin
cipa
l, Li
ttle
& A
ssoc
iate
s A
rchi
tect
s•
Pre
side
nt,A
FD
Fac
ility
Pla
nnin
g la
unch
ed in
200
2 cl
ient
s in
clud
e D
eche
rt L
LP; P
JM
Inte
rcon
nect
ion;
Spe
ctru
m: A
Her
man
Mill
er D
eale
r; K
lingm
anW
illia
ms;
Alit
a P
harm
aceu
tical
s; T
he S
choo
l Dis
tric
t of P
hila
delp
hia;
Acc
essG
roup
Inc.
; NE
LSO
N
(E*T
RA
DE
, Wac
hovi
a); T
he P
ew C
harit
able
Tru
sts,
Nat
iona
l Fou
ndat
ion
for
Cel
iac
Aw
aren
ess,
Bur
lingt
on C
oat F
acto
ry•A
djun
ct P
rofe
ssor
, Moo
re C
olle
ge o
f Art
& D
esig
n, le
ctur
ed n
umer
ous
othe
r pr
ogra
ms
and
conf
eren
ces
Pro
fess
iona
l:•
Pre
side
nt o
f the
Phi
lade
lphi
a C
hapt
er o
f IF
MA
200
1•
Dire
ctor
on
the
Boa
rd o
f Dire
ctor
s fo
r IF
MA
200
3-20
05•
Boa
rd o
f Tru
stee
s of
Fre
sh A
rtis
ts
ABOUT ME