darling downs hospital and health service (ddhhs) · 2019-03-07 · graph 1 shows the percentage of...

Darling Downs Hospital and Health Service

(DDHHS)

Financial System Renewal (FSR) Program

Business Case for Change

Attachment 1

Message from the Chief Finance Officer

DDHHS_Change Impacts Page 1

Attachment 2

High Level Change Impact Analysis


High Level Change Impacts

Darling Downs Hospital and Health Service The transition from FAMMIS to S/4 HANA is expected to impact approximately 15,000 staff across

Hospital and Health Services (HHSs) and the Department of Health (DoH - including commercialised

business units). This document provides a high level overview of the degree and type of change

anticipated to impact staff within Darling Downs Hospital and Health Service (DDHHS).

HHS Description

DDHHS covers 90,000 square kilometres, encompassing the local government areas of the Toowoomba Regional

Council, Western Downs Regional Council, Southern Downs Regional Council, South Burnett Regional Council,

Goondiwindi Regional Council, Cherbourg Aboriginal Shire Council and part of the Banana Shire Council. DDHHS

operates across 46 loctions to deliver services to approximately 300,000 people.

Change Impacts

The roll-out of the S/4HANA system is expected to impact staff in a number of ways, which will vary between HHSs and

the DoH due to the different functions performed within the business and the positions that staff hold.

The information contained within this document provides a high level overview of:

• The percentage of staff within DDHHS anticipated to be impacted by the implementation of S/4 HANA in some

way

• The breakdown of impacted staff according to occupation stream

• The types of change impacts staff are expected to experience as a result of the implementation of S/4HANA

Data source

The data presented below has been sourced directly from the Queensland Health HR Datacube on 29 November 2018

and confirmed through DDHHS’s role mapping return, which were completed on 29 January 2019. This data will assist

in understanding the impact of S/4HANA across DDHHS.


High Level Change Impact Analysis

Graph 1 shows the percentage of employees who are likely to

be end users of S/4HANA within the DDHHS.

It is important to recognise that, while the transition to S/4HANA

is an important and significant undertaking for QH, most staff

within the DDHHS (81%) will not be directly impacted as an end

user. The remaining 19% of staff (estimated to be just over

1,230 based on current role mapping) have been identified as

potential users of S/4HANA within this HHS.

Graph 2 represents the entire DDHHS workforce by occupational group and highlights, based the current role

mapping data, the number of staff likely to be end users of S/4HANA compared with the total number of staff

employed within each occupational group.

..

Please Note: A small number of staff likely to be end users of S/4HANA were not included in the above graph as they are employed across more than

one occupational stream (generally ‘concurrent’ employees) (n = 22) or they were employees who recently commenced employment (n = 8).

Graph 2: Estimated Number of End Users by Occupation Stream

Graph1: Percentage of employees likely to be end users of S/4HANA


In the context of the rollout, Graph 2 clearly identifies that the largest impact will be for managerial and clerical staff

(approx. 522 end users). This is understandable given most staff who currently use FAMMIS are employed within that

stream in, for example, finance, procurement, purchasing and supply, and warehousing roles.

The role mapping exercise undertaken to determine impacts within DDHHS also suggests impacted administrative staff

will be the group to experience the greatest level of change. However, it also highlights that there will be key staff from

other occupational groups, such as nursing and midwifery and health practitioner staff, who will be key to the successful

transition to S/4HANA.

The level of change for other occupational streams will vary, however for most, it will be confined to staff who will,

following the implementation of S/4HANA, approve purchase requisitions on-line rather than using the current

cumbersome paper-based approval process (i.e. using General Purpose Vouchers (GPVs)). Alternatively, it will impact

some staff currently using, for example, the Computerised Maintenance Management System (CMMS) to raise and

manage work orders due to the migration to S/4HANA.

The changes types that impacted employees may experience have been categorised into the following:

Graph 3 shows the change types that will be experienced by the impacted employees across DDHHS. It should

be noted that employees may have more than one business role, and each role may incur more than one type of

change.

New processes, doing the same thing differently and going from a manual process to an on-system process or

new module make up a large majority of all changes experienced by impacted employees.


Graph 3: Types of Changes Employees are expected to experience

Attachment 3

Organisational Charts for Key Impacted Work Areas

of 1 DDH Finance Division | Last reviewed 02/2019 Phone 4699 8429 | Baillie Henderson Hospital Printed copies of this document or part thereof should not be relied upon as a current reference document. ALWAYS refer to the electronic copy for the latest version.

FSR Program – S/4 HANA Implementation

Change Impact Statement After completing various FSR Program led Change Impact Analyses it has been currently identified that two

divisions within DDH will experience the greatest change, namely Finance and Infrastructure. Organisational

structures for these two divisions have been provided in the Business Case for Change being delivered by the

FSR Program.

The purpose of this statement is to recognise the staff in other divisions that will experience change with minimal

impact by doing the same thing differently. The change has been divided into “Off System” and “On System”

Change. Most staff will be performing the same function however, S/4 HANA will introduce new functionality

and a more streamlined look and it is intended to make business processes easier and more efficient.

Off System Change Local processes that feed into S/4 HANA will experience change. The off-system processes that have been identified will be largely managed through the two divisions that will experience the greatest change. Support will be provided to impacted staff via training and consultation sessions prior to Go Live. Staff not mentioned in the organisational charts contained in the Business Case for Change may be slightly impacted by the change and are therefore are not specifically mentioned.

On System Change DDH is moving from a 21yr old finance, material and management system (FAMMIS) to a modern and new

finance, business and logistics solution, S/4 HANA. As both systems are SAP products staff will be familiar

with SAP terminology. Staff are also familiar with some of the documents produced by a SAP system such as

requisitions, purchase orders, reservations and maintenance requests.

The DDH has an escalation process for staff that require extra support. This escalation process is detailed in

the Business Case for Change. It is envisioned that once Go Live has been achieved the escalation process

will turn from being a staff driven process to a technical driven process. The technical escalation process will

be supported by a hypercare period by the FSR Program and a continuing Helpdesk.

Finance – February 2019

32037987

Executive Director Infrastructure

FTE 1.0

32043711

Director Projects Property & Planning FTE 1.0

32015214

Principal Project Manager FTE 1.0

32051008

Senior Project Officer TMP FTE 1.0

32015215


32052918

Senior Project Officer TMP FTE 1.0

32018554


32046116

Project Support Officer FTE 1.0

32035772

Senior Project Officer FTE 3.0

30487589

Admin Support Officer FTE 1.0

32045434

Director Maintenance & Engineering FTE 1.0

32015213

Maintenance Manager Rural FTE 1.0

30466896

Manager Engineering Svc SB

FTE 2.0

32036048

Maintenance Manager Tmba FTE 1.0

30462268

Maintenance Coordinator

FTE 2.0

30462265

BEMS Purchasing Officer FTE 1.0

32045435 Maintenance Planning & Compliance

FTE 1.0

32047461

Condition Assessment Officer

FTE 1.0

32021227

Fleet Coordinator

FTE 1.0

32046278 Planners

FTE 2.0

30463653 Director Facility Services FTE

1.0

30463666

Unit Support Officer FTE 2.0

32034120 Manager Catering Services

FTE 1.0

32042859 Manager Health Linen Services FTE

1.0

30462415 Operations Manager Facility Services FTE 1.0

32015151 Manager Fire & Safety FTE 5.0

30462413 Administration Coordinator FTE 1.0

30473029 Accommodation

Coordinator FTE 1.0

32034118 Manager Auxiliary Services FTE 1.0

32041227

Executive Support Officer FTE 1.0

Infrastructure Division – January 2019

Attachment 4

Positional Data for Key Impacted Work Areas

Business Unit Org Unit Id Org Unit Name Position Id Position Name Position Status StreamClassification

Level Work Centre

Infrastructure 72001152 Darling Downs Executive Management 32037987 EXECUTIVE DIRECTOR INFRASTRUCTURE Perm Administration HES2-3 BAILLIE HENDERSON HOSPITAL

Infrastructure 72002409 Infrastructure Management & Planning Svc 32049450 DIRECTOR FACILITY SERVICES Perm Administration DSO2-1 TOOWOOMBA HOSPITAL

Infrastructure 72002409 Infrastructure Management & Planning Svc 30463653 DIRECTOR FACILITY SERVICES Perm Administration AO8 TOOWOOMBA HOSPITAL

Infrastructure 72002409 Infrastructure Management & Planning Svc 32041227 EXECUTIVE SUPPORT OFFICER Perm Administration AO4 BAILLIE HENDERSON HOSPITAL

Infrastructure 72002409 Infrastructure Management & Planning Svc 32043711 DIRECTOR PROJECTS PROPERTY AND PLANNING Perm Administration AO8 TOOWOOMBA HOSPITAL

Infrastructure 72002409 Infrastructure Management & Planning Svc 32045434 DIRECTOR MAINTENANCE AND ENGINEERING Perm Administration AO8 BAILLIE HENDERSON HOSPITAL

Infrastructure 72002977 Maintenance and Engineering DDHHS 32015213 MAINTENANCE MANAGER RURAL Perm Administration AO7 TOOWOOMBA HOSPITAL

Infrastructure 72002977 Maintenance and Engineering DDHHS 32046115 ADMINISTRATION SUPPORT OFFICER Perm Administration AO3 BAILLIE HENDERSON HOSPITAL

Infrastructure 72002977 Maintenance and Engineering DDHHS 32036048 MAINTENANCE MANAGER TOOWOOMBA Perm Administration AO7 TOOWOOMBA HOSPITAL

Infrastructure 72002977 Maintenance and Engineering DDHHS 32021227 FLEET COORDINATOR Perm Administration AO5 TOOWOOMBA HOSPITAL

Infrastructure 72002977 Maintenance and Engineering DDHHS 32045435 MAINTENANCE PLANNING AND COMPLIANCE MGR Perm Administration AO7 BAILLIE HENDERSON HOSPITAL

Infrastructure 72002977 Maintenance and Engineering DDHHS 32021227 FLEET COORDINATOR Perm Administration AO5 TOOWOOMBA HOSPITAL

Infrastructure 72002977 Maintenance and Engineering DDHHS 32036048 MAINTENANCE MANAGER TOOWOOMBA Perm Administration AO7 TOOWOOMBA HOSPITAL

Infrastructure 72002977 Maintenance and Engineering DDHHS 30462265 AO4 BEMS PURCHASING OFFICER Perm Administration AO4 TOOWOOMBA HOSPITAL

Infrastructure 72002977 Maintenance and Engineering DDHHS 32045435 MAINTENANCE PLANNING AND COMPLIANCE MGR Perm Administration AO7 BAILLIE HENDERSON HOSPITAL

Infrastructure 72010725 Maintenance Planning and Compliance 32046278 MAINTENANCE ASSET PLANNER Perm Administration AO4 BAILLIE HENDERSON HOSPITAL

Infrastructure 72010725 Maintenance Planning and Compliance 32047461 CONDITION ASSESSMENT OFFICER Perm Administration AO6 BAILLIE HENDERSON HOSPITAL

Infrastructure 72010725 Maintenance Planning and Compliance 32046278 MAINTENANCE ASSET PLANNER Perm Administration AO4 BAILLIE HENDERSON HOSPITAL

Infrastructure 72010725 Maintenance Planning and Compliance 32047461 CONDITION ASSESSMENT OFFICER Perm Administration AO6 BAILLIE HENDERSON HOSPITAL

Infrastructure 72018759 Maintenance & Engineering Mgt Toowoomba 30462268 MAINTENANCE COORDINATOR TW Perm Operational OO7 TOOWOOMBA HOSPITAL



Infrastructure 70071306 Building Engineer & Maint Twmba 30462272 MAINTENANCE ASSISTANT TW Perm Trades & Artisans HBEA11 TOOWOOMBA HOSPITAL

Infrastructure 70071306 Building Engineer & Maint Twmba 32052035 APPRENTICE PLUMBER TOOWOOMBA TMP Temp Trades & Artisans HBEAP1 TOOWOOMBA HOSPITAL

Infrastructure 70071306 Building Engineer & Maint Twmba 32004414 ELECTRICIAN TW6 Perm Trades & Artisans HBEA TOOWOOMBA HOSPITAL

Infrastructure 70071306 Building Engineer & Maint Twmba 32049149 CARPENTER Perm Trades & Artisans HBEA TOOWOOMBA HOSPITAL

Infrastructure 70071306 Building Engineer & Maint Twmba 32005800 FITTER TW6 Perm Trades & Artisans HBEA TOOWOOMBA HOSPITAL

Infrastructure 70071306 Building Engineer & Maint Twmba 30462412 GARDENER QUALIFIED TW Perm Operational OO3 TOOWOOMBA HOSPITAL

Infrastructure 70071306 Building Engineer & Maint Twmba 32005799 CARPENTER TW8 Perm Trades & Artisans HBEA TOOWOOMBA HOSPITAL

Infrastructure 70071306 Building Engineer & Maint Twmba 32054724 ELECTRICIAN Perm Trades & Artisans HBEA BAILLIE HENDERSON HOSPITAL

Infrastructure 70071306 Building Engineer & Maint Twmba 32052367 MAINTENANCE ASSISTANT TW TMP Temp Trades & Artisans HBEA12 BAILLIE HENDERSON HOSPITAL

Infrastructure 70071306 Building Engineer & Maint Twmba 30463688 LEADING HAND PAINTER & DECORATOR TW Perm Trades & Artisans HBEA TOOWOOMBA HOSPITAL

Infrastructure 70071306 Building Engineer & Maint Twmba 30476031 LEADING HAND ELECTRICIAN TW Perm Trades & Artisans HBEA TOOWOOMBA HOSPITAL


Infrastructure 70071306 Building Engineer & Maint Twmba 32052150 APPRENTICE PAINTER TOOWOOMBA TMP Perm Trades & Artisans HBEAP1 TOOWOOMBA HOSPITAL

Infrastructure 70071306 Building Engineer & Maint Twmba 32046379 APPRENTICE ELECTRICIAN TMP Perm Trades & Artisans HBEAP1 TOOWOOMBA HOSPITAL

Infrastructure 70071306 Building Engineer & Maint Twmba 32046279 ADULT APPRENTICE ELECTRICIAN TMP Temp Trades & Artisans ADAP1 BAILLIE HENDERSON HOSPITAL

Infrastructure 70071306 Building Engineer & Maint Twmba 32049149 CARPENTER Perm Trades & Artisans HBEA TOOWOOMBA HOSPITAL


Infrastructure 70071306 Building Engineer & Maint Twmba 30463680 OSO AUXILIARY GARDENING MH TW Perm Operational OO3 BAILLIE HENDERSON HOSPITAL

Infrastructure 70071306 Building Engineer & Maint Twmba 30463679 SUPERVISOR GARDENING MH TW Perm Operational OO4 BAILLIE HENDERSON HOSPITAL


Infrastructure 70071306 Building Engineer & Maint Twmba 30462270 PAINTER TW7 Perm Trades & Artisans HBEA TOOWOOMBA HOSPITAL

Infrastructure 70071306 Building Engineer & Maint Twmba 30463679 SUPERVISOR GARDENING MH TW Perm Operational OO4 BAILLIE HENDERSON HOSPITAL



Infrastructure 70071306 Building Engineer & Maint Twmba 30476030 LEADING HAND PLUMBER TW Perm Trades & Artisans HBEA TOOWOOMBA HOSPITAL

Infrastructure 70071306 Building Engineer & Maint Twmba 32022456 PAINTER TW6 Perm Trades & Artisans HBEA TOOWOOMBA HOSPITAL


Infrastructure 70071306 Building Engineer & Maint Twmba 32022458 LEADING HAND PAINTER & DECORATOR TW6 Perm Trades & Artisans HBEA TOOWOOMBA HOSPITAL

Infrastructure 70071306 Building Engineer & Maint Twmba 30463690 ADMIN OFFICER BEMS TOOWOOMBA Perm Administration AO3 TOOWOOMBA HOSPITAL

Infrastructure 70071306 Building Engineer & Maint Twmba 30462260 GARDENER UNQUALIFIED Perm Operational OO2 TOOWOOMBA HOSPITAL

Infrastructure 70071306 Building Engineer & Maint Twmba 30462412 GARDENER QUALIFIED TW Perm Operational OO3 TOOWOOMBA HOSPITAL


Infrastructure 70071306 Building Engineer & Maint Twmba 30463687 LEADING HAND MAINTENANCE CARPENTER Perm Trades & Artisans HBEA TOOWOOMBA HOSPITAL







Infrastructure 70071306 Building Engineer & Maint Twmba 32004415 PLUMBER TW6 Perm Trades & Artisans HBEA TOOWOOMBA HOSPITAL

Infrastructure 70071306 Building Engineer & Maint Twmba 30463685 LEADING HAND FITTER Perm Trades & Artisans HBEA TOOWOOMBA HOSPITAL

Business Unit Org Unit Id Org Unit Name Position Id Position Name Position Status StreamClassification

Level Work Centre







Infrastructure 72018760 Maintenance & Engineering Mgt Rural 30466896 MANAGER ENGINEERING SERVICES SB Perm Administration AO5 KINGAROY HOSPITAL

Infrastructure 72004229 Building Engineer & Maint Rural 30466777 ENGINEER ELECTRICIAN SB Perm Trades & Artisans HBEA KINGAROY HOSPITAL

Infrastructure 72004229 Building Engineer & Maint Rural 30480225 BUILDING TRADESPERSON CARPENTER HM Perm Trades & Artisans HBEA KINGAROY HOSPITAL

Infrastructure 72004229 Building Engineer & Maint Rural 30477101 ENGINEERING TRADESPERSON MECH Perm Trades & Artisans HBEA KINGAROY HOSPITAL

Infrastructure 72004229 Building Engineer & Maint Rural 30466777 ENGINEER ELECTRICIAN SB Perm Trades & Artisans HBEA KINGAROY HOSPITAL

Infrastructure 72004229 Building Engineer & Maint Rural 30484088 TRADE ASSISTANT SB Perm Trades & Artisans HBEA11 KINGAROY HOSPITAL

Infrastructure 72004229 Building Engineer & Maint Rural 30477101 ENGINEERING TRADESPERSON MECH Perm Trades & Artisans HBEA KINGAROY HOSPITAL

Infrastructure 72004229 Building Engineer & Maint Rural 30466778 BUILDING TRADESPERSON PAINTER SB Perm Trades & Artisans HBEA KINGAROY HOSPITAL

Infrastructure 72004229 Building Engineer & Maint Rural 30480225 BUILDING TRADESPERSON CARPENTER HM Perm Trades & Artisans HBEA1 KINGAROY HOSPITAL

Infrastructure 72004229 Building Engineer & Maint Rural 32050675 ELECTRICIAN TW9 Perm Trades & Artisans HBEA KINGAROY HOSPITAL

Infrastructure 72004229 Building Engineer & Maint Rural 30466779 ADMIN OFFICER BEMS RURAL Perm Administration AO3 KINGAROY HOSPITAL

Infrastructure 72008604 Facility Services 30463666 UNIT SUPPORT OFFICER DIRECTOR CORP SUPP Perm Administration AO3 TOOWOOMBA HOSPITAL

Infrastructure 72008604 Facility Services 32042859 MANAGER HEALTH SERVICE LINEN SERVICES Perm Operational OO8 TOOWOOMBA HOSPITAL

Infrastructure 72008604 Facility Services 32042951 MANAGER FIRE SAFETY & SECURITY SERVICES Perm Administration AO6 TOOWOOMBA HOSPITAL

Infrastructure 72008604 Facility Services 30462416 OPERATIONS MANAGER FACILITY SERVICES Perm Administration AO7 TOOWOOMBA HOSPITAL

Infrastructure 72008604 Facility Services 30462413 ADMINISTRATION COORDINATOR Perm Administration AO5 TOOWOOMBA HOSPITAL

Infrastructure 72008604 Facility Services 32034118 MANAGER AUXILIARY SERVICES Perm Administration AO6 TOOWOOMBA HOSPITAL

Infrastructure 72008604 Facility Services 30463666 UNIT SUPPORT OFFICER DIRECTOR CORP SUPP Perm Administration AO3 TOOWOOMBA HOSPITAL

Infrastructure 72008604 Facility Services 32034120 MANAGER CATERING SERVICES Perm Operational OO8 TOOWOOMBA HOSPITAL

Infrastructure 72010975 Projects Planning and Property DDHHS 30487589 ADMINISTRATION SUPPORT OFFICER Perm Administration AO3 BAILLIE HENDERSON HOSPITAL

Infrastructure 72010975 Projects Planning and Property DDHHS 32015214 PRINCIPAL PROJECT MANAGER Perm Administration AO7 TOOWOOMBA HOSPITAL

Infrastructure 72010975 Projects Planning and Property DDHHS 32015215 PRINCIPAL PROJECT MANAGER Perm Administration AO7 BAILLIE HENDERSON HOSPITAL

Infrastructure 72010975 Projects Planning and Property DDHHS 32046116 PROJECT OFFICER Perm Administration AO5 BAILLIE HENDERSON HOSPITAL

Infrastructure 72010975 Projects Planning and Property DDHHS 32035772 SENIOR PROJECT OFFICER Perm Administration AO6 TOOWOOMBA HOSPITAL


Infrastructure 72010975 Projects Planning and Property DDHHS 32018554 PRINCIPAL PROJECT MANAGER Perm Administration AO7 TOOWOOMBA HOSPITAL


Infrastructure 72010975 Projects Planning and Property DDHHS 30487589 ADMINISTRATION SUPPORT OFFICER Perm Administration AO3 BAILLIE HENDERSON HOSPITAL

Infrastructure 72010976 ICT DDHHS 32028890 BUSINESS REPORTING ANALYST Perm Administration AO5 TOOWOOMBA HOSPITAL

Infrastructure 72010976 ICT DDHHS 32028890 BUSINESS REPORTING ANALYST Perm Administration AO5 TOOWOOMBA HOSPITAL

Infrastructure 72013078 Auxiliary Services Supervisors THS 32015151 OPERATIONAL SERVICES SUPERVISOR OSS Perm Operational OO4 TOOWOOMBA HOSPITAL






Infrastructure 70071310 Accommodation & Events 30473029 COORD ACCOMMODATION TW Perm Administration AO3 TOOWOOMBA HOSPITAL

Infrastructure 72010975 Projects Planning and Property DDHHS 32051008 SENIOR PROJECT OFFICER INFRASTRUCTURETMP Temp Administration AO6 BAILLIE HENDERSON HOSPITAL

Infrastructure 72010975 Projects Planning and Property DDHHS 32052918 Senior Project Officer TMP Temp Administration AO6 BAILLIE HENDERSON HOSPITAL

[Info Sheet Title]. Page 1

Attachment 5

Role Mapping


Role Mapping Definitions The below definitions are provided to support understanding of the attached role mapping

documents.

Role Mapping

Role mapping is the process of working out how the current functions and business processes staff perform as part of

their role will align to the functions and business processes in the S/4HANA system.

Importance of Role Mapping

Role mapping is important as it will ensure all roles and their associated functions are captured.

This is then mapped against the roles and functions in S/4HANA to ensure that staff will be provided with the right

S/4HANA system access and training to perform their role in the system.

Functional Area

A functional area refers to the grouping of people according to the activities they perform in relation to the S/4HANA

functional modules. For example, within the Accounts Receivable functional area, people may perform activities such

as year end processing or raising of invoices.

Business Role Profile

Business role profiles are used to identify a group of activities a person might perform in the S/4HANA system and

therefore, determine the system access they will require in order to perform such activities. A person may align to one

or more of these business profiles, as they might perform a number of different activities.

Additional Information / FAQs

How were my business role profiles assigned to me?

Business role profiles were assigned as part of ‘role mapping’ activities which consisted of the following activities:

1. The Transition Leads were provided with:

a. an overview of each role profile within the business role profile matrix.

b. information containing employee HR details (e.g. name, email, position ID/description, organisational

unit, etc).

2. With this information, the Transition Leads were asked to consult with their functional leads who provided

information about the activities that each person in their team performed day-to-day.

Transition Leads completed this activity with assistance from subject matter experts (SMEs) within the

business, Line Managers, and other key people who had a strong understanding of the activities performed

within the business.

3. Based on responses to these questions, people were assigned the relevant business role profile(s).

4. Role mapping was validated at several defined intervals and updated as per business feedback.


Why do I have multiple business roles?

It is not uncommon to hold multiple business roles within the S/4HANA system if you perform activities across multiple

functional areas.

For example, you may have been allocated the business role profiles of ‘Requisitoner’ under Operational Procurement

because you will be creating purchase requisitions in the system, and ‘Receipting / Bank Management’ under

Accounts Receivable because you will also be processing customer receipts or reconciling bank statements.

What do I do if I think the business role profiles I’m mapped to are incorrect?

The program worked in partnership with every HHS/DoH to complete a role mapping activity to ensure staff will be

supported by and have access to the most appropriate S/4HANA training in the lead up to go-live.

Role mapping data was captured from available HR details at a point in time and the program anticipated some errors

would be found.

This is not negative – in fact it is positive as it provides you with an opportunity to work with your manager to make

sure your training needs are correctly identified.

If you believe that your role mapping is incorrect, you are encouraged to work with your Line Manager during the

three-week Business Case consultation period to validate your role mapping data to make sure you are identified for

the correct and relevant S/4HANA training opportunities.

We appreciate the input of staff in this important activity.

Entity Employee ID Functional Area S4/HANA Business Role Profile

Darling Downs 3 Asset Accounting AA - Capital Investment Officer

Darling Downs 3 Asset Accounting Asset Management (BEMS / BTS)

Darling Downs 3 Asset Management Employee

Darling Downs 3 General Ledger Finance Officer / Assistant Finance Officer (park only)

Darling Downs 3 General Ledger Finance Officer / Assistant Finance Officer (post)

Darling Downs 3 General Ledger Finance Reporting Officer

Darling Downs 3 General Ledger Finance Team Lead / Finance Manager / Finance Director / CFO

Darling Downs 3 General Ledger Internal Audit

Darling Downs 3 General Ledger Senior / Principal Finance Officer, Financial Accountant (inter-entity)

Darling Downs 3 Management Accounting Budgeting

Darling Downs 3 Management Accounting Forecasting / Business Manager

Darling Downs 3 Management Accounting Funding / Commercial Manager / Contract Management

Darling Downs 3 Management Accounting MA - Management Accountant

Darling Downs 3 Management Accounting Management Accountant - Finance

Darling Downs 3 Operational Procurement Master Data Officer

Darling Downs 3 Operational Procurement Requisitioner

Darling Downs 3 Project Systems & Investment Management Project Manager

Darling Downs 3 Project Systems & Investment Management Research Project Processor


Darling Downs 15 Operational Procurement OP - Approver / Financial Delegate































Darling Downs 339 Accounts Payable Coder




























Darling Downs 448 Asset Accounting AA - Purchaser

Darling Downs 448 Asset Accounting Procurement Requestor


Darling Downs 448 Asset Management Maintenance Planner


Darling Downs 448 Operational Procurement OP - Goods Receiver

Darling Downs 448 Operational Procurement OP - Purchaser



































Darling Downs 640 Inventory Management IM - Goods Receiver

Darling Downs 640 Inventory Management Imprest Officer / Ward Stores Replenisher













Darling Downs 678 Project Systems & Investment Management Capital Investment Officer Individual HHS
































Darling Downs 1645 Accounts Receivable AR Manager / Supervisor

Darling Downs 1645 Accounts Receivable Invoicing / Debt Recovery

Darling Downs 1645 Accounts Receivable Receipting / Bank Management


















































































Darling Downs 15109 Asset Management AM - Master Data Steward












































Darling Downs 52229 Accounts Payable Invoice Approver



























Darling Downs 62234 Project Systems & Investment Management Project Finance Officer






















































Darling Downs 114653 Asset Accounting AA - Approver / Financial Delegate

Darling Downs 114653 Asset Accounting AA - Asset Officer


Darling Downs 114653 Asset Accounting Asset Accountant


Darling Downs 114653 Asset Accounting Asset Requestor









Darling Downs 114653 Real Estate RE - Asset Officer

Darling Downs 114653 Real Estate Real Estate Reporting









































































Darling Downs 120255 General Ledger Senior / Principal Finance Officer, Financial Accountant









Darling Downs 120255 Project Systems & Investment Management Capital Investment Finance Officer Individual HHS



Darling Downs 120255 Project Systems & Investment Management Research Project Approver


















































































Darling Downs 132381 Real Estate Real Estate Officer




















Darling Downs 261457 Project Systems & Investment Management Capital Investment Officer Assistant Individual HHS





Darling Downs 261457 Real Estate Property Finance Delegate





































































Darling Downs 299036 Asset Management Maintenance Technician
























































Darling Downs 306040 Operational Procurement Contracts Officer



Darling Downs 306040 Real Estate Property Manager































































Darling Downs 319912 Operational Procurement Contracts Officer













































Darling Downs 361086 Real Estate Real Estate Officer































Darling Downs 366667 Project Systems & Investment Management Capital Investment Officer Assistant Individual HHS



































Attachment 6

Escalation Process and Contact List

Financial System Renewal (FSR) Project DDH Change Communication and Engagement Process

Scope Purpose The purpose of this document is to promote the FSR Project locally, increase staff engagement and manage the change process in readiness for the implementation of S/4 HANA.

Staff communication/engagement Marketing materials are being designed corporately by the FSR Program and will be distributed to all Queensland Health entities for distribution. The local communication and engagements channels for the S/4 HANA rollout will include:

• Screensavers;

• QHEPS spotlights;

• Staff Connect emails;

• Chief Executive Update;

• Chief Finance Officer Update;

• Videos/webinars;

• Change Champions network;

• Specialised signature block circulated to Change Champions and key stakeholders (including Steering Committee members);

• Email to end users;

• Email to stakeholders from the FSR Program;

• Face to face visits to key stakeholders;

• Circulation of Factsheets/posters/flyer during key stakeholder visits;

• Minutes to be tabled at Executive Management Committee and the Board Audit and Risk Committee.

Union Consultation

• Standing agenda item at the DDH District Consultative Forum (DCF) – held monthly. The CFO who attends will speak about FSR. The minutes available on QHELPS - https://qheps.health.qld.gov.au/darlingdowns/html/staff-support/hr-consultative-forums

https://qheps.health.qld.gov.au/darlingdowns/html/staff-support/hr-consultative-forums

of 3

• Local Consultative Forums (LCF) – held monthly. Minutes from DCF sent to LCF secretaries for circulation.

Escalation Process Pre Go Live (role based or personal queries) Darling Downs Health (DDH) is committed to having a local escalation process for the implementation of S/4 HANA through the FSR Program for all staff.

DDH staff need to be supported through the implementation and this is being achieved by:

• DDH FSR Steering Committee

• FSR Program being a standing agenda item on the local DCF

• Local DCF minutes being available for noting and discussion at LCFs

• LCFs having the ability to direct questions and concerns through the DCF

• The DDH local FSR Team has instigated a series of communications with staff at local meetings,

a series of video and tele conferences. These series of communications are detailed in the

attachment titled “DDHHS Change Communication and Engagement Process”. Throughout the

FSR program DDH wide communications have been issued through the channels of the Office of

the Chief Executive and Staff Connect emails.

The below flow chart is the escalation process flow that DDH staff have available to them:-

In the first instance, employees should be encouraged to contact their Line Manager as a point of first contact. Should these issues not be able to be resolved by the Line Manager or further information is required outside their scope of practice, the below contacts can provide assistance.

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Contact List

Contact / Title Name Email Phone Number

Business Contacts

Chief Finance Officer

Jane Ranger [email protected] 4699 8405

Executive Director Workforce

Hayley Farry [email protected] 4699 8038

Human Resources (HR) Department

Chris Neilsen – HR Director and Chair of District Consultative Forum

Angela Reynolds – HR Advisor

[email protected]

[email protected]

4699 8429

4699 8070

Implementation Manager

Lynne Goodwin [email protected] 0408 770 243

Transition Lead Tim Knobel [email protected] 4699 8429

Qualified Trainer Tracey Huth [email protected] 4699 8523

Union Contacts

Together Union Lloyd Abbott [email protected] 0404 464 802

QNMU Jenni Ballantyne (Western &

Eastern sectors)

Helen Andersen (Southern &

South Burnett sectors)

[email protected]

[email protected]

Toowoomba generic email: [email protected]

0409 140 295

0417 320 448

United Voice Diann Fenwick

Chad Maxwell

[email protected]

[email protected]

0419 783 654

0458 588 787

Australian Workers Union

Cathy Janetzki [email protected] 0408 072 451

Australian Salaried Medical Officers’ Federation Queensland, AMAQ

John Cosgrove [email protected] 07 3872 2228

CFMEU Paul Taylor [email protected] Nil supplied

Support Services

Employee Assistance Service (EAS)

OPTUM Visit OPTUM online (Enter 'Darling DHHS' as the access code).

1800 604 640

mailto:[email protected]








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