daring to

Be different

New IT needs New thinkingEasyVistaTM Corporate Overview

At EasyVista™ we pride ourselves not only on the service we provide to our customers, but also on the IT issues that we resolve. Indeed, we have made it our business over the past 20 years to resolve some of the most challenging of IT Operations Management and OSM ‘issues’. There have been many firsts on our journey to shape the future of IT. We are extremely proud that we were the one of the first companies a decade ago to offer SaaS. We now have one of the world’s largest customer bases of IT Service Management and ITAM SaaS customers. This quickly established EasyVista as a market leading provider of Cloud IT Operations Management and today we are still working on firsts. This year in 2013, we were the first IT vendor to gain ITIL verification in 11 PINK Elephant processes.

Our greatest asset besides our outstanding staff is our ability to understand and anticipate the future needs of the IT OperationsManagement market and how that technology should complement, integrate and enhance what is standard today. EasyVistapioneer new technologies so that we can bring about ‘easy’ positive change. This change is not developed in isolation, it is brought aboutin close collaboration with our customers, analysts and trusted technology partners and our talented and committed development staff.

We specialize in helping organisations make the transition from traditional IT Operations Management that was designed for a very different time, to ‘New IT’ Operations Management designed for now and the future. We deliver ‘effective’ IT Service Management andIT Asset Management for all your; cloud, virtual, physical and mobile applications and give your ultimate end customer an elegant and consolidated point of access to all their IT services and needs. EasyVista are the broker of service and support. This is why our customers trust us and why we are completely different from other vendors.

It’s all in the attitude

EasyVista PeopleOur Cloud IT Operations and OSM solutions have experienced a staggering and

consistent growth and have been awarded many prestigious Analyst accolades. We

believe this success is attributed to the IT Operation Management market recognising

that EasyVista products makes their working day much easier. We’d also like to think that

it is also something to do with forward thinking EasyVista Global Management team

Product Strategy. Our ethos is never to stop just to improve and pioneer. This pride in

our work carries through our product range and services.

Our experienced Global Management team and wider human resource strategy is to

build out high calibre regionally based teams, not only in the USA, but also in our other

core markets such as Germany, UK, France, Spain, Italy and Portugal.

We put all the key talent and resources that are critical to providing an exceptional

customer service experience in each of our primary markets. This includes leadership

in the following disciplines; consulting, customer support, sales, marketing, partner

management, customer advocacy, human resources and finance. This is why we

understand and react to our global market and anticipate our customer’s needs.

We believe that it’s important to scale but it is more important to ensure that everything is

‘globally local’. Now this may be a contradiction in terms possibly, but not in our service. We have

direct presence throughout the USA, Canada and EMEA.

We deliver a truly global software platform with full consideration for language, currency, time-

zones and we deliver local support. Our network of over 40 certified partners who all have

valuable knowledge and experience within the IT Service Management space, and are certified

to the highest level extend our global reach, so we are local to just about everyone.

But it doesn’t stop there, EasyVista’s army of global professional services teams offer expert

consulting and training services that deliver tangible results. From implementation planning,

through ITIL and best practices design, to cloud and applications integration, the team offer a full

spectrum of business process, IT process, and integration and training services.

Keeping it Global - keeping it local

The EasyVista Product & Solutions Family

Think bigger

dare to

ITSM: With user demands changing daily, delivering high

quality IT service is becoming increasingly complex. Your users

are at the forefront of innovation and their expectations of

IT are very high. They expect the service IT delivers to be as

simple, mobile, intuitive and social as the services they use at

home. In addition, IT must still ensure their services add value

to the business. Providing what the user wants and ensuring it

meets a business need – this is complex! EasyVista provides the

interactive and easily accessible environment expected by your

users. Built from the ground up based on the ITIL framework,

EasyVista allows you to configure your IT Service Management

workflow based on your business needs. The completely

codeless environment makes it easy to configure services,

enable customer friendly service catalog and self-service

interfaces, knowledge management repositories and interact

across social media. All of this interoperates with EasyVista’s

true business intelligence, asset management, project

management and other processes. In addition, when you are

ready to upgrade, it’s easy, all changes and configurations are

preserved.

ITALM: The IT infrastructure is becoming increasingly complex

to manage. Keeping track of the various workstations, servers

and laptops is hard enough; now add mobile devices, BYOD

policies, cloud, remote workers, multifaceted business systems

and constant changes. In addition, industry best practices such

as ITIL and legal requirements such as Sarbanes-Oxley (SOX),

Basel II and inevitable software audits demand immediate

access to detailed and factual infrastructure information.

Managing your IT Assets throughout their lifecycle of

procurement, deployment, maintenance and disposal will allow

your organization to gain control while reducing the costs and

complexities of IT asset management. With EasyVista’s auto-

discovery, inventory, CMDB, financial management, software

asset management and business intelligence you will know

what assets you have, where they are located, how they are

configured, how they are used, what they cost and how they

are related to the core business services.

IT Financial Management: Demonstrating the value IT brings

to the business weighs heavy on the minds of IT leadership.

Value cannot be established without understanding associated

costs and the cost of delivering IT service goes beyond the

up-front acquisition costs; costs begin with planning and end

with retirement or disposal. With IT Financial Management you

will Identify cost drivers, manage chargebacks, justify budget

increases, control spending and plan for costly refreshes

throughout the assets entire life.

IT Project Management: Although IT project mishaps can be

disastrous, they can be avoided. Wouldn’t it be nice to increase

your IT project success rate? The business will run smoothly and

IT will be viewed as a more strategic member of the organization,

delivering services on time and within budget. EasyVista

provides comprehensive Project Management functionality –

project planning, task management, collaboration, time and

cost tracking, milestones and budget management. At the

same time, it is fully integrated with IT service management

processes. The true value of IT is recognized when there is

synergy between the delivery of projects and services provided

to the business.

OSM: Just like your IT department, other areas of your

organization share similar process automation and tracking

requirements. Organizations are trying to cut costs and seek

inventive ways to get more out of their current systems. A

consolidated Service Management solution has a much lower

total cost of ownership compared to many individual solutions

across your organization. EasyVista can easily extend to other

business process areas outside of IT, including HR, Facilities

and Customer Service. The same rich process automation

functionality available for IT is available to address any number

of request-based processes. With increased competition, more

demanding and technically savvy end-users and pressure to

lower costs, organizations must do more with less. Automating

business processes is a step in the right direction. Sharing the

service management solution across your organization will

make process automation available where it did not previously

exist. Better processes, fewer manual errors and automation

will lead to lower costs, employee morale improvements, and

much happier customers.

EasyVista Solutions

EasyVista Cloud has a Silver LiningThe core mission our Cloud Management Centers (CMC’s) are to provide unparalleled service

to our customer through, pre-emptive support, cloud analytics and cloud administration.

CMC’s play a critical role in delivering the very highest level of customer service, which is critical

when our customer deliver to their customers. All our services have the facility to be throttled

to ensure maximum performance and data security, platform hygiene, load balancing, data

storage levels and SLA adherence. Our pre-emptive services ensure that issues are resolved

before they become issues.

Navigating Grey CloudWe all at times wish we had a better visibility of what lies ahead, and this could never be more

true than in an IT services environment. MyEasyVista is a unique in that it delivers a window of

information, intelligence and control on your cloud service like no other. This enables you to

report platform / licence utilization and cloud SLA performance, analytics data to predict future

platform needs, control contractual element of our engagement and manage back-ups, data

transfers and migrations. MyEasyVista helps you shape your future IT.

We recognised very quickly back in the early days of SaaS that you are only as good as the hosting infrastructure that you provide. We understand Cloud Management and the thought process that goes into making a cloud software decision. Ultimately the topics of security, scalability, performance and analytics are at the front of everyone’s mind when it comes to selecting the right SaaS vendor.

Our data centers are abstracted, replicated, load balanced, and secure. We offer a consistent 99.99% availability SLA, and are certified to ISO 27001 plus SSAE 16 (SAS 70) Type II plus Tier 3.

Infrastructure Data Centers

Our EasyVista Products have captured the imagination of the customer and the

Analyst community. We have a strategic relationship with Gartner Worldwide and

annually submit our credentials to the Magic Quadrant process for ITSSM and IT

Asset Management. EasyVista are proud to be recognised by Gartner on the Magic

Quadrant and are in the company of some of the most innovative and top performing

companies in the world.

Forrester Research recently highlighted in ‘The Total Economic Impact of EasyVista IT

Service Management’ report that EasyVista delivers 271% ROI over three years and a

payback period within 12 months.

Ovum Technology Audit reported a 50% Total Cost of Ownership reduction when

using EasyVista. We have worked with all these renowned Analyst firms and a host of

others over the years to ensure that our products are aligned to the needs of the IT

Service Management market.

It’s All About Our CustomersWe enjoy taking great care of our customers and giving something back.

The EasyVista Customer Support Network (CSN) is a ‘thank you’ to our community

of customers who partner with EasyVista. The CSN program has a number of major

benefits to members and provides excellent networking opportunities with global

brands, peer-to-peer virtual and physical events. All CSN members enjoy the value

and additional industry learning and education the CSN provides.

The Future is Easy – Vista!

easyvista.com

Over to youAs you may well have concluded EasyVista as a company and as a business partner offers a wealth of benefits. You know you are buying products that are constantly being enhanced and improved and that you are safe in the knowledge that our products have the longevity of time and are the net result of years of technical excellence and expertise. Moreover you know that EasyVista products are recognised by some of the World’s most prestigious Analyst groups and organisations across the globe. If you get a moment, do visit our website where you can find valuable resources such as white papers, Analyst papers, TCO calculator, videos and product and solution brochures.

easyvista.com

About EasyVista:

easyvista.com

EasyVista USA (USA HQ)3 Columbus Circle15th Floor, Suite 1532New York, NY 10019Phone: +1 (888) EZV ITSMFax: +1 (617) 5762001

EasyVista Cambridge185 Alewife Brook ParkwaySuite #410Cambridge, MA 02138Phone: +1 (888) EZV ITSMFax: +1 (617) 576 2001

Our officesEasyVista San Francisco 71 Stevenson StreetSuite 400San Francisco, CA 94105Phone: +1 (888) EZV ITSM

EasyVista Dallas 14785 Preston RoadSuite 550Dallas, TX 75254Phone: +1 (888) EZV ITSM

EasyVista Canada Logiciels EasyVista Inc2001 McGill College AvenueMontreal, QC, H3A 3P9Phone: +1 514 664 2460

EasyVista France (EMEA HQ)Immeuble Horizon 10, Allée Bienvenue 93885 Noisy le Grand France Phone: +33 1 55 85 91 00 Fax: +33 1 55 85 91 11

EasyVista UK Ashridge Business Centre - Berkhamsted House 121 High Street HP4 2DJ Berkhamsted UK Phone: +44 1442 200 120 Fax: +44 1442 200 121

EasyVista GermanyMaximilianstraße 1380539 München GermanyPhone: +49 89 203 006 277Fax: +49 221 65078-450

EasyVista SpainAvenida de la Industria N°4 Edif. 3 - 2°B 28108 Alcobendas Spain Phone: +34 902 430 412 Fax: +34 902 430 527

EasyVista PortugalRua Rodrigo da Fonseca, 24 - 5°1250-193 Lisboa PortugalPhone: +351 21 805 13 20Fax: +351 21 800 71 66

EasyVista ItalyVia Gadames 128 Milano Italy Phone: +39 02 30 88 179 Fax: +39 02 33 40 1129

EasyVista™ Inc., a leading provider of Cloud based IT Service, IT Asset and Organizational Service Management solutions. The company serves customers in every vertical sector and has a direct presence around the world with offices in the United States, Canada, France, UK, Germany, Italy, Spain and Portugal. With Tier 1, multi-lingual support and Network Operation Centers worldwide, our award winning Cloud based approach and unique IT Service fabric, EasyVista Neo™ allows companies to transform IT Operations Management for 21st Century IT. Our mission is to empower organizations to streamline and simplify the management and control of in-house, out-sourced and Cloud based IT. We are the broker of IT Service and Support for ‘New IT’.