Department of Agrarian Reform OFFICE OF THE REGIONAL AGRARIAN REFORM ADJUDICATOR (RARAD) CITIZENS CHARTER STEPS AND PROCEDURES IN THE AVAILMENT OF FRONTLINE SERVICES FRONTLINE SERVICE: :Issuance of Certified Copies of Transcript of Stenographic Notes (TSN) Schedule of Availability of Service: Monday to Friday, 8:00 am to 5:00 pm (NO NOON BREAK) Who may avail of the Service: 1. Any party to the case; 2. Any counsel of record; or 3. Any person authorized by the party/counsel to the case. Requirements: 1. Accomplished Request Form (RARAD Form No. 4) or Letter-request; 2. For No. 3 in the above enumeration, a letter-authority and I.D. from the principal andthe representative. Duration: 30 minutes (upon availability of TSN); 5 days (if TSN is yet to be transcribed) Steps Applicant/ Client Service Provider Duration Person In-Charge Fees Form

1

Accomplish Request Form/written request

Receive/Review the accomplished form/writtenrequest

2 minutes

Officer of the Day RARAD Form No. 4

2

Wait while the re-quested TSN is being retrieved

Review and Verify the requested TSN

13 min-utes

Stenographer

3 Photocopy/reproduce the requested TSN

10 min-utes MachineOperator

4

Pay to the Cashier

Authenticate the TSN while the Client is pay-ing the corresponding fee

3 minutes

Stenographer

PhP 50.00/ page

5

Present O.R.

Record O.R. Number and Release the re-quested TSN

2 minute

Stenographer 6

Receive the TSN re-quested

Administer Feedback Form

2 minute Stenographer

7 AccomplishFeedback Form Receive accomplished Feedback Form

5 minutes Admin. Staff Feedback Form

END OF TRANSACTION