danielle hill's resume july 12, 2015
TRANSCRIPT
Danielle Hill881 Wood Creek Way
Gilroy, CA 95020408.480.2541
OBJECTIVE
To obtain a position as a Patient Service Representative, Customer Service and or Call Center and pursue a challenging career in the area of Customer Service, Communications and Dispatching.
Daughters of Charity Health Care System February 2, 2012 - PresentPatient Service Representative
Responsible for greeting, registering and scheduling patients. Verifying patient demographics and eligibility; entering charges; collecting copays; preparing medical charts; assisting patients on the phone and taking messages. Currently in Family Medicine, have worked in OB/GYN and Oncology Departments. EMR systems, Allscripts and Elation. Work on IDX system. Assist in Call Center as needed.
Kaiser PermanenteSenior Operator April 2006 - May 2013
Managed high volumes of all incoming and outgoing calls from the general public and medical staff utilizing the Intellidesk PBX system
Dispatched intra-organizational teams, including security, maintenance and engineering Received and directed emergency calls from internal medical staff and announced
emergency codes, including Code Blue, Stroke Alerts, and Code Red Managed the maintenance of the company directory comprised of nearly 5,000
employees Trained new employees on procedures, protocols, and utilizing the PBX system
Kaiser PermanenteMedical Secretary December 1998 - April 2006
Processed a myriad of medical documents, including highly sensitive information in compliance with Health Insurance Portability and Accountability Act regulations
Consulted patients, physicians and third party organizations on topics related to properly submitting medical information
Engaged and defused confrontational members of the public utilizing conflict-resolution training
Utilized a sophisticated medical CRM to enter and manage patient applications and medical history profiles
Kaiser PermanenteRadiology Clerk August 1996 - December 1998
Managed patient film archives and pulled them as needed for medical staff Coordinated the distribution of x-ray films to both internal staff as well as external
medical practices Received calls from medical staff to process requests for records
Kaiser PermanenteOperator November 1992 - August 1996
Managed high volumes of all incoming and outgoing calls from the general public and medical staff utilizing the Intellidesk PBX system
Dispatched intra-organizational teams, including security, maintenance and engineering Received and directed emergency calls from internal medical staff and announced
emergency codes, including Code Blue, Stroke Alerts and Code Red
Managing emergency calls and dispatching emergency staffHigh volume call center utilizing PBX systems65 WPM Effectively serving clients in stressful situationsLotusWord, Excel10-Key proficientMedical TerminologyMedical Coding/Billing