(919)-346-7281 Daniel P. Summers dsummers007@live.com

PROFESSIONAL EXPERIENCE

Chick-Fil-A; Raleigh, NC Jun. 2016 - PresentKitchen-area Crew Member

Promptly prepares all customer menu selections to-order. Maintains kitchen area and all food preparation machines and equipment. Prepares (which includes stocking, rotating, breading) chicken for cooking and made-to-order distribution to

all customers. Exhibits superior customer service acumen and follows all strict food safety and health code guidelines at all

times.Seymour Staffing @ Technetix; Cary, NC Feb. 2016 - Apr. 2016Warehouse Administrator Specialist

Obtainined mass quantities of a variety of telecommunications installation and repair supplies for shipping as itemized on the customers’ product orders.

Prepared product shipments with a multitude of available packing methods and supplies. Administered quality assurance checks on all other outbound orders prior to shipping preparation. Fulfilled completed shipping orders within system’s database which updates the customer’s order status

accordingly. Performed thorough housekeeping maintenance of the entirety of the warehouse area. Initiated tasks at the interest and often expressed instruction of the client in an overall efficient and

satisfactory fashion, effectively completing all tasks as assigned.

Paladin Consulting @ Salix/Valeant Pharmaceuticals Raleigh, NC Sept. 2015 - Dec. 2015Print Management First-Responder

Provided on-site print production support to the client’s customer base, which includes re-stocking printer/copier consumables and coordinating with service vendors for repairs as required. Liaised with service technicians for service and repair facilitation.

Provided general support to the IT Manager in an auxiliary capacity, consisting of (amongst a multitude of other tasks with varying ranges of complexity) on-boarding and workstation set-up for new employees, set-up of conference rooms for events and meetings (including setting up audio/visual equipment), as well as department-specific package retrieval.

Facilitated shipping of several IT supplies and technical equipment to the customer’s various off-site contacts. Initiated efforts to assist in completion of both mock and official FDA audits. Assisted with the transfer of furniture, supplies, equipment and other specific contents of the customer’s

current office location to an alternately established workspace in a continuation of ongoing efforts to finalize the transition of Salix Pharmaceuticals to Valeant Pharmaceuticals in post-acquisition.

Provided overall courteous and satisfactory client support services, effectively completing all tasks as assigned.

Procured equipment for new hires and internal transfers.

Frankel Staffing @ Blackboard; Raleigh, NC Mar. 2015 - May 2015Temporary Consultant (Account Data Specialist)

Compiled and maintained databases of prospective leads for a multitude of sales teams. Fielded calls accordingly to assure resolutions to any customer requests were implemented. Gathered data pertinent to the input of any updated contact information provided by various Moodle

learning software clients.

Xerox Corp @ HumanaOne; Cary, NC Aug. 2014 - Feb. 2015Customer Care Specialist

Used a computerized system to respond to customer inquiries in a call center environment using standard scripts and procedures.

Having participated in the HumanaONE campaign, specifically provided courteous electronic payment options for client members' healthcare premiums.

Changed Member's Primary Care Physicians as requested. Resolved high-importance, Member requests and concerns through skilled, tactful liaising between myself

and both healthcare providers and the Health Insurance Marketplace. Reconciled complex billing inquiries by tracking various account inconsistencies—and other pathology—

across a multitude of client-specific proprietary systems. Appropriately escalated high-priority calls to the departments concerned. Recorded several detailed written accounts of high volumes of calls, the natures of which ranged in

complexity, invariably. Communicated all appropriate options for resolutions to all customer requests and concerns in a clear and

concise manner. Informed customers about available services and accurately assessed and anticipated customer needs. Provided functional guidance, training, assistance, and troubleshooting support to lower level staff. Prepared standard reports to track workload, response time and quality of input. Assisted in the planning and implementation of department goals and making recommendations to

management to improve efficiency and effectiveness.

The National Endowment for Democracy; Washington, D.C. Sept. 2010 - Jul. 2014Office Services Assistant

Adequately provided courteous and reliable front desk receptionist support daily. Visitors were greeted and upon signing in and receiving a printed badge, were provided refreshment,

publication samples, info, and prompt introduction to their pre-appointed contact. Coordinated with building management technicians and various external vendors for service and repair

facilitation. Ensured the set-up of conference rooms for events and meetings, which often included setting up

audio/visual equipment for sound enhancement, recording or live streaming of the event. Re-stocked printer/copier consumables and coordinated with service vendors for repairs as required. Processed invoices from vendors for payment. Made office supplies readily available to staff by taking inventory, ordering and maintaining the supply stock

for the office and kitchen. Processed, sorted, and distributed all incoming mail and packages. Collected and applied sufficient postage to all outgoing mail and packages. Ensured the edification of all new-hires as to the role of Office Services during their employee orientation

(which included the printing of identification photos using ‘Build-A-Badge’ software). Administered comprehensive and intuitive employee training on use of equipment/appliances and various

day-to-day operational procedures. EDUCATION Triton High School; Erwin, NC; Graduated - May 2004