damian roland and "going for the no!" february 16, 2016
TRANSCRIPT
Dr. Damian RolandConsultant and Honorary Senior Lecturer
Paediatric Emergency MedicineLeicester Hospitals
Probably… …the largest simultaneous improvement
initiative in the history of healthcare
@HelenBevan #Quality2014 #f1
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Change
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Pledge what is important to you
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I have not failed...
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Tell a personal story
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Be authentic
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Practice what you preach…
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Recognise a different type of radical…
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Do something better together
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Five enabling themes
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VISION VS
VALUES
We did something better together….
#nhschangeday Pledge your support at www.changemodel.nhs.uk/changeday
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@HelenBevan
Research from the sales industry:How many NOs should we be seeking to get?
• 2% of sales are made on the first contact• 3% of sales are made on the second contact• 5% of sales are made on the third contact• 10% of sales are made on the fourth contact• 80% of sales are made on the fifth to twelfth contact
Source: http://www.slideshare.net/bryandaly/go-for-no
C http://www.slideshare.net/AndreaWaltz/gfn-slidesharegfnhandling-rejectionpositively
@HelenBevan Source: http://www.slideshare.net/AndreaWaltz/gfn-slidesharegfnhandling-rejectionpositively
Source: http://www.slideshare.net/AndreaWaltz/gfn-slidesharegfnhandling-rejectionpositively
Source: http://www.slideshare.net/AndreaWaltz/gfn-slidesharegfnhandling-rejectionpositively
Source: http://www.slideshare.net/AndreaWaltz/gfn-slidesharegfnhandling-rejectionpositively
Make it a personal PERFORMANCE target.
Source: http://www.slideshare.net/AndreaWaltz/gfn-slidesharegfnhandling-rejectionpositively
Change Day Celebration! April 4, 2016
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