Dabbawala of MumbaiThe

Management Guru

By-Amandeep kaur

WHO IS DABBAWALA?

• 5000 Dabbawala

• 2,00,000 Dabbas

• Six Sigma Certified

• ISO 2000 Certified

• Most are Illiterate

• Lecture MBA’s

• No strike for 116 years

• Prince Charles Friend

• India’s Top Brand

• Pride Of Marathas

• Icon Of Hard Work

• A management Guru

• It was the time when English were ruling the India

• New Government offices, Post Offices, Bridges etc. were being Constructed.

• No Mc’Donald or Pizza Hut• A Parsi Banker employed a person to

bring home made food to site of work

• His Colleagues too liked this idea and Started availing this service.

• Slowly this evolved into the present 5000 strong Dabbawala System.

HOW THE DABBAWALA SYSTEM STARTED?

Hon. Mahadu Havaji Bacche

• Educated only up to Class 2

• Started the Dabbawala System with a handful of 35 Dabbawala in 1890

Hon. Dhondiba Medge

• Educated only up to class 4• Framed the Rules and

Regulations of Dabbawala

FOUNDER OF DABBAWALA SYSTEM

• Work is Worship.• Serving People is

serving god.• Annadan is

Mahadaan.• The Decedents of the

Dabbawalas were the warriors in army of Chatrapati Shivaji Mahraj.

• Time is money.• Unity is Power.

BELIEVES OF DABBAWALA

• History- Started in 1890• Charitable Trust- Registered in

1956• Education:- 85% Illiterate • Total area Coverage:- 60Kms/ 70

Kms• Employee Strength:- 5000• Mukhadhams:- 635• No. of Dabbas:- 2,00,000

Dabbas i.e. 4,00,000 transactions every day.

• Time Taken:- 3 Hrs.

WHAT IS NUTAN MUMBAI TIFFIN BOX SUPPLIERS ASSOCIATION?

• Error Rate:- 1 in 16 million transaction

• Six sigma Performance (99.9999)• Technological Backup:- Nil• Cost Of service:- Rs. 250- 300 per

Month• Standard price for all (Weight;

Distance; Space)• Rs. 30 Crore approximately Annual

Turnover.• “ No Strike” records as reach one a

share holder• Earnings:- 4000 To 5000 P.m

Q FACTOR OF DABBAWALA

• 0% Fuel• 0% Modern Technology• 0% Investment• 0% Disputes• 99.9999 Performance• 100% Customer

satisfaction• Food is taken from home

or mess & is delivered at office

MAJOR FEATURES OF SUPPLY CHAIN

• Wearing White Cap During business Hrs.

• Reporting To Duty on time• Behave Properly & respect

the customers• Carry Identity cards.

DISCIPLINE

Organizational Flowchart Of Dabbawala

President

Vice president

General Secretary

Treasure

Director (9)

Mukadaam

Member (500)

13 Members

CODING SYSTEM• Initial Coding System used

colored threads to mark 7 Islands• Then Utilized thrown away cotton

waste from tailors.• Now using colour markers.E:: Code for Dabbawala Street at

residential stationVLP:: Residential Station Ville Parle3:: Code for Destination station.E.G :- Church gate9:: Code for Dabbawala at

Destination. Ex: Express towers ( Building name)12:: Floor no. in the building.

SOME EXAMPLES OF CODING SYSTEM:-

JOURNEY OF DABBAWALA

PICK UP DABBA FROM RESIDENCE & BRING IT TO ANDHERI STATION.9:30 A.M- 10:30 A.M• This time period is Utilized for

collecting Dabbas from Different places around Andheri

• Dabbas are collected from different resources such as homes, hotels, messes etc. by Dabbawalas & brought to Andheri Station.

• Red Light, No entry etc. is crossed.• Now these collected Dabbas are

sorted according to Destination.• Wherever there is Dabba- There is

Dabbawala.

• 10:34- 11:20 A.M ( Andheri Station)• This time period is actually the

journey time. The Dabbawalas load the wooden Crates filled with Tiffin on t the luggage or goods compartment in the train.

• Generally, they Choose to Occupy the last compartment of the train.

• 12 coach Train• 4,000 Commuters• 8,000 Disputes• But no excuses Duty First.

JOURNEY IN THE LOCAL TRAIN

UNLOADING & SORTING AT DESTINATION STATION

• 11:20- 12:30 P:M ( Church gate Station)

• At this stage; the unloading takes place at the destination station

• Re- arrangement at Tiffin's takes place as per the Destination Areas & destination buildings

• Dabbas are Delivered by cycle; hand card or even walk.

ANNADATAS HAVING THEIR FOOD

• 12:30P.M- 1:00P.M (LUNCH TIME)• Dabbawalas carry their

Food with them• Areas wise sit together &

have their lunch• The family that eats

together stays together.

• 1:15- 2:30 P.M( At all destination stations)

• Here on begins the collection process where the Dabbawalas have to pick up the Dabbas from the offices where they had delivered almost an hour ago

• The Return journey by train where the group finally meets up after the day’s routine of dispatching & collecting from various destination offices.

• The Dabbawalas meet for the segregation as per the destination suburb.

COLLECTION OF EMPTY DABBA & SORTING AT DESTINATIONS STATION

RETURN JOURNEY• 2:48- 3:30P:M• Usually since it is more of a

pleasant journey compared to the earlier part of the day; the Dabbawalas lighten up the moment with merry making; joking around singing.

• There is no cause of tension or worry as customer has eaten the lunch.

• Even if the Return journey is delayed little bit there is no problem.

• 3:30- 4:40 P.M ( At all Origin Stations.)

• This is the stage where the final sorting & dispatch takes place. The group meets up at origin station & they finally sort out the Tiffin's as per the origin area & the empty Dabba is delivered at the Respected Residence.

• The actual address of the residence is not mentioned on the Dabba. It is remembered by the Dabbawalas.

SORTING & DELIVERY OF EMPTY DABBA

• Dabbawalas got six sigma• Dabbawalas were invited to collect

the six sigma certificate they did not know what it is made of Gold or Bronze.

• The certificate is lying in cupboard eating dust.

• Dabbawalas got ISO 9001- 2000 for Excellence in service

• The only think that a “ Error is Horror”• Dabbawalas work with Great

efficiency without caring for any certificates.

SIX SIGMA CERTIFICATION BY FORBES GROUP