READ AND WRITE ENGLISH AT A SUPERVISORY LEVEL

D2.LAN.CL10.03

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Performance CriteriaElement 1: Read and write English to recruit and induct new employees

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Write job descriptions for particular positions within the enterprise

Read applications for employment and judge against key selection criteria and desirable criteria

Read and explain company policies and procedures

1.1

1.2

1.3

Performance Criteria

Element 2: Write instructions

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Write a set of work instructions or guidelines to complete a particular task clearly using correct spelling and grammar

Write changes to work place instructions

Write a set of contingency instructions for a particular task

2.1

2.2

2.3

Performance Criteria

Element 3: Read and write English to review staff performance

Slide 4

Read and discuss a staff appraisal form with employee

Write constructive comments related to employee’s work performance using a staff appraisal form

Write outcomes from a staff appraisal meeting

3.1

3.2

3.3

1.1 Write job descriptions for particular positions within the enterprise

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Organisation Chart

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Writing job descriptions

A job description defines a person's role and accountability

and without a job description it would be extremely difficult

for a person to properly commit to, or be held accountable

for, a role.

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Job description language

Job description language is very specific and needs to be

carefully used. The wrong message can be communicated

if inappropriate language or vocabulary is incorporated into

the work outline. The list given provides some ideas about

the type of language to use. Look at the Front Desk

Manager example in your Trainee Manuals and check the

language with the points form the job description language

ideas. Is it a clear job description?

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Job Description Template

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Job title The formal title of the position

Reports toThe title of the position that the job incumbent reports to

1.2 Read applications for employment and judge against key selection criteria and desirable criteria

A cover letter should:

explain who the applicant is

remind the employer what they are looking for

briefly describe qualifications and experience

describe what the applicant is looking for

be simple but aligned with the type of job being applied for

reflect the organisation’s culture

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Matching skills and qualifications to job descriptions

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1.3 Read and explain company policies and procedures

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Smoke-Free Workplace

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Procedures

Before trying to explain a procedure it is important that a supervisor:

Understands the procedure

Understands clearly all of the language included in the procedure and how to explain this language if a staff member is not sure

Checks that the staff member is clear about the procedure before they engage in delivery of the procedure

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Element 1 Summary

Recruiting employees that can complete their job tasks

effectively is an important part of a supervisor’s role. Writing job

descriptions is a necessary skill to learn in English as many

organisations write all of their HR documents in English. Being

able to determine suitably qualified people for job roles is equally

as important and it is essential that a supervisor can explain

company policies and procedures to all staff in order for them to

be able to work effectively.

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Element 2: Write instructions

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Write a set of work instructions or guidelines to complete a particular task clearly using correct spelling and grammar

Write changes to work place instructions

Write a set of contingency instructions for a particular task

2.1

2.2

2.3

Performance Criteria:

2.1 Write a set of work instructions or guidelines to complete a particular task clearly using correct spelling and grammar

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Written complaints

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Clear instructions

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Writing clear instructions

Look at the situations below. Choose one example and write clear instructions for the task. Give to your partner when you have finished and see if they understand clearly:

How to tie shoelaces

How to make an espresso coffee

How to answer a phone

How to find information on the internet

How to iron a shirt

How to make an omelette

How to clear a table

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2.2 Write changes to workplace instructions

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Instruction changes

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Instruction changes

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2.3 Write a set of contingency instructions for a particular task

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Contingency plans

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Element 3:Read and write English to review staff performancePerformance Criteria:

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Read and discuss a staff appraisal form with employee

Write constructive comments related to employee’s work performance using a staff appraisal form

Write outcomes from a staff appraisal meeting

3.1

3.2

3.3

3.1 Read and write a staff appraisal form with employee

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NA = Not Applicable

1 = Unsatisfactory

2 = Marginal

3 = Meets Requirements

4 = Exceeds Requirements

5 = Exceptional

Discussing appraisal form information with staff

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How to give a performance review of an employee

Performance reviews are among the most valuable resources in

a manager’s toolbox, yet many managers don’t know how to

give a performance review of an employee. Here are 12 do's

and don'ts to help you create a positive and productive

experience.

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3.2 Write constructive comments related to employee’s work performance using a staff appraisal form

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Writing comments regarding staff performance is often a

daunting experience. It is important to remember that staff need

honest and direct feedback to be able to improve or adjust their

behaviour or work. All comments relating to staff performance

should be constructive and directed at improving performance

not as personal attacks on a person’s character. Comments

should be practical and related to actual evidence rather than

general ideas or perceptions.

Writing comments for staff appraisal’s

Ideas for appraisals:

Give honest, constructive criticism

Encourage discussion about the review

End on a positive note

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Examples of appropriate language

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3.3 Write outcomes from a staff appraisal meeting

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Performance management: Performance Improvement Plan

The supervisor should review the following six items with the employee when using the document

State performance to be improved; be specific and cite examples

State the level of work performance expectation and that it must be performed on a consistent basis

Identify and specify the support and resources you will provide to assist the employee

Communicate your plan for providing feedback to the employee. Specify meeting times, with whom and how often. Specify the measurements you will consider in evaluating progress

Specify possible consequences if performance standards are not met

Provide sources of additional information such as the Employee Handbook

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Example performance improvement plan

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Summary

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