d campbell's resume

Deborah A Campbell1302 North Ave. Parma OH 44134 (724) 931-9770 Dac7335gmail.com

Skills Summary ________________________________________________________________________________

Organized and efficient in multi-tasking, planning programs, and filing systems Interacts effectively with supervisors and works well with co-workers Experienced in providing kind and professional patient service Knowledgeable in eCube Financials, Document Imaging, Lotus Notes, EPIC, Invision, Star Navigator, Microsoft

Office, Passport, Emdeon, FACT, Trace, and Syngo

Work History _________________________________________________________________________________

FRESENIUS MEDICAL CARE – NORTH OLMSTED, OHApril 2014 – Present Patient Account Representative – Cash Posting

Accountable for correctly posting manual and electronic cash batches, adjustments, and denials, also reconciling posted cash batches

Perform job responsibilities on an independent and accurate basis Utilizes various reports to identify, research and correct any existing variance and errors Corresponds with other Revenue Centers and co-workers when discrepancies are present using Lotus

Notes Assists co-workers when there is a high volume of cash Operates in eCube Financials Remittance Response Batch Processing system to perform duties

Patient Account Representative – Insurance Verification and Reverifications Documented patients’ insurance information provided to the billing group and ensured correct insurance

entry in order to bill the patient appropriately by updating all information needed in eCube Financials Reviewed and resolved all work lists Monitored Coordination of Benefits period and follows up on missing Assignment of Benefits and

Medicare Secondary Payer questionnaires Ensured receipt and documentation of required authorizations/pre-certifications, including renewals

CLEVELAND CLINIC HOSPITAL SYSTEMS / RANDSTAD – CLEVELAND, OHAugust 2012 – April 2014 Patient Service Representative

Prepared and organized paperwork that was needed for procedures that were scheduled a day in advance by printing labels and stamping appropriate doctors and dates and time on needed paperwork.

Collected co-pays from patients, handled credit card processing and balanced nightly deposits. Confirmed patients’ demographics and insurance while greeting and checking in patients in both a

professional and friendly manner PAS Financial Counselor

Verified medical insurance for inpatient admissions at seven regional hospitals Obtained information regarding effective dates, copays, deductibles, co-insurance, and out-of-pocket Recorded all phone calls with Trace and documents every patient in Excel Communicated with other financial counselors regarding patient insurance through Outlook and

FACT Initiated pre-certifications by providing patient demographics to insurance companies

Medical Secretary Scheduled patients’ office visits, medical screenings, surgeries and postoperative appointments as well as

prepares and processes all paperwork for scheduling with EPIC Maintained open lines of communication between patients, physician, staff, and laboratory personnel Answered multi-line phones, captures messages, and takes appropriate action to assure that requests from

callers are met in a timely and tactful manner while providing information in accordance with office policy


NANNY / PERSONAL ASSISTANCE – PRIVATE RESIDENCESJune 2010 – August 2012 Provided necessary care for young children throughout the day, such as, ensuring their safety, making breakfast

and lunch, feeding bottles, as well as changing clothes and diapers Created numerous activities to entertain and teach boys, including art projects, practicing writing and reading

skills Transported the children on trips to the library, pool, and parks as well as other social events Arranged children’ closet and drawers seasonally, home office and library

PAGE – CUYAHOGA COUNTY PUBLIC LIBRARY – BEREA, OH August 2009 – October 2010 Worked independently to ensure materials were properly shelved, library areas were neat and organized for the

next day Followed through on organizational projects to revamp, clean and create shelving space for books and materials

so as to comply with the Dewey Decimal system

CIRCULATION CLERK – BAILEY LIBRARY – SLIPPERY ROCK, PA August 2006 – May 2009 Serviced patrons by answering questions and assisting them with finding desired information Taught patrons how to use databases to locate research materials Completed paging duties using the Library of Congress System

Education ____________________________________________________________________________________CUYAHOGA COMMUNITY COLLEGE – CLEVELAND, OHCertificate in Medical Administrative and Medical BillingExpected May 2017

SLIPPERY ROCK UNIVERSITY – SLIPPERY ROCK, PABachelor of Arts, Major in History and Minor in Political Science May 2009 G.P.A.: 3.7/4.0

Internship ____________________________________________________________________________________

HARMONY HISTORICAL SOCIETY MUSEUM – HARMONY, PA January 2009 – May 2009 Collaborated with the museum coordinator to preserve the artifacts, assess new artifacts, file and organize

pieces Created and implemented new displays in order to rotate artifacts throughout the museum Collected, archived, & organized newspaper articles about the museum during non-working hours.

Communicated effectively with visitors to the museum as a tour guide by offering them information and answering their questions

Organized, maintained and updated assessment files for the museum’s newsletter and mailings

Activities / Honors ____________________________________________________________________________

Phi Alpha Theta – National History Honor Society Spring 2008 – Present Pi Gamma Mu – International Honor Society of Social Sciences Spring 2009 Pappan Scholarship


References ____________________________________________________________________________ Antonio Tizzano

Cleveland Clinic 6801 Brecksville RdIndependence, OH 44195(216) 636-8124

Andrea Pozo Randstad at Cleveland Clinic 9500 Euclid AveCleveland, OH 44195(216) 444-0822

Anna HlavacsSupervisor / Mother(216) 236-6177

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