DELIVERING

ON OURPROMISE

2010 Annual Report

MISSION: Neighborhood Hous-

ing Services of Phoenix is dedi-

cated to the revitalization of

Phoenix neighborhoods by pro-

viding a full range of programs

and services that encourage,

create and support homeowner-

ship.

“We help hard-working families

realize the dream of financially-

stable homeownership.”

14

05

E. M

cDow

ell

Roa

d

Su

ite 1

00

Ph

oen

ix, A

rizon

a 8

50

06

Ph

on

e: (6

02

) 2

58

-16

59

FA

X: (6

02

) 2

58

-16

66

ww

w.n

hsp

hoen

ix.o

rg

Imp

act.

. . 2

01

8

Rob

ert

a H

en

ry S

ub

div

isio

n

Isa

ac

Neig

hb

orh

ood

In order to clarify and reaffirm where NHS Phoenix is going,

we undertook a strategic planning initiative early in 2010 that

set our direction for, at least, the next 3 years. Strategic plan-

ning is not new for us, but this year’s extensive process engaged

a broad range of community stakeholders and senior staff and

helped bring a laser focus to our mission.

Surely, we haven’t needed countless headlines and news reports

to remind us of the very real economic crisis that we’ve all been

experiencing. If we’ve not lost a job, we know friends and family

who have. If we’ve not lost our home, we need only look down

our street to see neighbors who have left because they could not

make their mortgage payments. Instability about the future

abounds and it’s times like these that call out for more definition

and greater certainty. In response, NHS Phoenix has reaf-

firmed our activities, clarified our goals and made explicit our

charge to make a difference in our communities.

That said, we thought we’d use our 2010 Annual Report to share

with you how WE DELIVERED ON OUR PROMISE. Our ap-

proach illustrates WHAT we do and HOW we do it, and also

highlights WHY we do what we do. We trust that you will agree

that not only does NHS Phoenix know where we are going, but

that we also are aware of how important YOU are – our Board,

staff, friends and partners – in helping us get there.

Let’s take a look at the model:

Patricia Garcia Duarte

President & CEO

INPUTS ACTIVITIES OUTPUTS

OU

TC

OM

ES

IMPACTS

Our staff, volun-

teers, financial

resources

What we do –

counseling, educa-

tion, lending,

building & rehab

Measurable,

tangible re-

sults

The differ-

ence we

make in our

clients’ lives

Fundamental

long-term

changes in

communities

This MODEL represents our road map and essentially, our theory of change. It is a visual way to

present the relationships among our resources, our activities and the changes we hope to achieve.

“If you don’t know where you’re going, any road

will take you there”, so retorts the Cheshire Cat to

Alice in Lewis Carroll’s Alice in Wonderland. Consolidated Statement of Activities (audited)

12/31/10 12/31/09Public Support & Revenue

Government grants $4,732,558 $4,052,188

Nongovernment grants & contributions 979,258 368,878

Fee income 905,856 796,297

Interest income on mortgages 268,071 274,414

Investment income 4,882 6,820

Other – –

Total public support & revenue 6,890,625 5,498,597

Operating expensesProgram services

Homebuyer education 980,735 768,086

Mortgage loan services 4,302,482 3,406,649

Development of single-family homes 761,824 585,929

Commercial Office Building 107,072 181,957

Agency Funds 185,752 49,959

Sub-total program services 6,337,865 4,992,580

Supporting servicesManagement and general 554,177 522,695

Fundraising 83,352 87,019

Sub-total supporting services 637,529 609,714

Total operating expenses 6,975,394 5,602,294Net operating income (84,769) (103,697)

Consolidated Statement of Financial Position (audited)

Assets Cash and cash equivalents $4,311,459 $4,240,798

Receivables 290,082 343,319

Property held for resale, residential 3,060,257 3,933,123

Prepaid expenses and deposits 27,340 33,971

Mortgage loans receivable, net 4,152,361 4,773,504

Property and equipment, net 2,537,324 2,559,218

Escrow reserve 54,387 –

Total Assets $14,433,210 $15,883,933

Liabilities and Net Assets

LiabilitiesAccounts payable & accrued expenses $691,898 $424,227

Client deposits & loan impounds 873,543 678,499

Deferred Revenue 1,361,088 1,380,654

Notes payable 3,947,280 5,756,383

Total Liabilities 6,873,809 8,239,763

Total Net Assets 7,559,401 7,644,170

Total Liabilities and Net Assets $14,433,210 $15,883,933

Inputs

HomeOwnership

Center Partners – ($25,000 or more)

Bank of America

Fannie Mae

Freddie Mac

JP Morgan CHASE

NeighborWorks® America

Nordstrom fsb

The Wachovia Foundation

Wells Fargo Foundation

National NeighborWorks® Partners

AIG

Altisource

American General Financial Services

The Atlantic Philanthropies

Bank of America

BB&T

Annie E. Casey Foundation

CIT

Citi Foundation

Countrywide

E*Trade Financial

Fannie Mae

The F. B. Heron Foundation

Ford Foundation

Freddie Mac

The Home Depot Foundation

HSBC

HUD

CHASE

MacArthur Foundation

MetLife Foundation

National Association of REALTORS®

Ocwen Loan Servicing LLC

The Rockefeller Foundation

Safeguard Properties

State Farm Insurance

TD Bank

The Federal Home Loan Bank of Dallas

US Bank

Wells Fargo Housing Foundation

Corporate, Government and Founda-

tions

Arizona Federal Credit Union

Arizona Community Foundation

Bashas

Bankers Trust

BBVA Compass

Channel 12, KPNX-TV

Comerica Bank

Employees Community Fund of

The Boeing Company

Harris Private Bank

Johnson Bank

National Bank of Arizona

Northern Trust Bank

M&I Foundation

Sandra Wilken Luxury Properties

State Farm

Southwest Gas Corporation

The Arizona Republic

Thunderbirds Charities

US Bank

Individuals

Rex Anderson

Stephen Anderson

Hilda Barron

Lupe Barto

Arblee Bishop

Mary Bishop

Laura Bowden

Teresa Brice

Rita Carrillo

Elisa de la Vara

Leticia de la Vara

Terry DeQuina

Kim Dorney

Wendy Drew

Jesse Duarte

Charlie Edelman

Cecilia Francis

Todd Francis

Tyrone Gammage

Patricia Garcia

Duarte

John Griffith

Chris Hallett

Lisa Hauser

Iona Holloway

Dana Johnson

David Kaplan

Linda Kaplan

Carole Kauffman

Rob Lane

Cheri Lanzafame

Lydia Lee

Thomas McDonald

Berta Myers

Esther Newton

Patricia Nolan

Ruth Osuna

James Peck

Ramiro Pompa

Bill Scheel

Krista Schwartz

Chester Seabury

Curtis Ullman

Kim van der Veen

Erik Walters

Thomas Wilson

George Young

In-Kind

After Hours Gallery

BJC Public Relations

Lupe Barto

Robert Booker

Robin Brand

Linda Cobb

Jerry Cook

Lin Sue Cooney

Jamie Cordova

Grace Gogerty

Jennifer Furrier

Kathie Flores

Tina Flores

John Griffith

Russ Haan

Richard Herman

Dana Johnson

Kate Krietor

Las Artes

Samuel Melvin

Cheryl Micholofki

Pat McMahon

Phoenix Fire

Department

Randy & Theresa

Murray

James R. Nearhood

Mike Oleskow

Alicia Olson

Diana Piedemonte

Miguel Ramirez

Kaitlyn Roberts

Shelly Roy and

Home Warranty of

America

Lisa Shah

Donna Sites

SRP

Kim Stoegbauer

Michelle Sutherlin

Michael Trailor

TAP Electric

Torres Marquez

Communications

Feliciano Ver

Elena Verdugo

Brian Zabel

Emeritus Members

Eugene Grigsby, Ph.D.

Don Conrad

David James

Senior Staff

Patricia Garcia Duarte –

President & CEO

Todd Francis – Chief Operating Officer

& Home Ownership Center Manager

Carole Kauffman – Chief Learning &

Development Officer

Krista Schwartz – Director of Real Es-

tate Development

Ramiro Pompa – Lending Manager

Cheri Lanzafame – Financial Manager

Inputs

OutputsFY 2010 NHS Phoenix

Housing Activities & Investment

as reported by NeighborWorks® America

• Total investment in the Community – $23,705,378

• Leveraged (ratio of total investment to grants received) – 48:1

• Jobs Created – 113

0

500

1000

1500

2000

2500

3000

3500

0

5

10

15

20

0

50

100

150

200

0

200

400

600

800

1000

1200

0

20

40

60

80

100

0

200

400

600

800

0

50

100

150

200

250

All Counseling TotalHomeowners Created

Total Saved / Home Retention

Homes Built, Acquired, Rehabbed and/or Sold

Originated/Facilitated Loans Loans Serviced

Foreclosure Counseling

New Builds Acquired Rehabbed Sold