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First Name Last NameMobile: 00000000000 E-Mail:[email protected]

Senior Level Assignments

~ Sales and Operations Management ~ Financial Services ~ Customer elations!ip Management

PROFESSIONAL PROFILE

Senior E"ecutiveoffering## $earsof strong, decisive executive leadership in well-known organizations.

An accomplished professional who has successfully diverse facets including Hard Core ales, !ackend

"perations, Accounts and #inance, $nternal audit %#inance and &uality', (isk )anagement, Customer

ervice, *egal and Compliance, Admin and upport, +echnology, ew !ranch etup, Human (esource

epartment )$. Have su/stantial experience in managing services to meet operational and /usiness

o/0ectives, inclusive of growth and margin targets. 1roven record of handling pro0ects re2uiring smooth

seamless relocation of !usiness 1rocesses. 3ith significant experience in managing process ensuring

conformity to the preset process42uality parameters, possess skills in conducting various training sessions

for enhancing the performance and 2uality of service. An am/assador of Change with the distinction of

successful /usiness process re-structuring, implementation of /usiness solutions in organizations within

preset /udgets and deadlines. 5xcellent communication and people management skills that have /een

honed through managing multi skilled teams.

Core competencies entail:

Operations Management: Conceiving4implementing term plans for achievement of process

o/0ectives. Administering operations and leading teams for excelling /usiness targets service

delivery metrics. 5xploring potential /usiness avenues managing operations for achieving increased

/usiness growth initiating development efforts. efining service standards and guidelines that serve

as /enchmark for excellent service delivery there/y contri/uting towards ameliorated service revenue

generation. "verseeing a team of managers involved in setting up targets, "1 *A, setting and

maintaining C+& %Critical to &uality'4C+1 %Critical to 1rocess' targets and planning for the process.

1roviding high 2uality "perational upport to improve overall customer satisfaction6 managing

respective section and ensuring that instructions are processed as per the service levels.

Process Management: )apping /usiness re2uirements and coordinating in developing and

implementing processes in line with the pre-set guidelines. Analysing the data and providing the

information that helps in overall growth of the organisation. 7ndertaking responsi/ilities of removing

unnecessary procedures in processes6 ensuring uniformity in the process understanding at the client8s

and the organization8s end. )onitoring the overall functioning of processes, identifying improvement

areas and implementing ade2uate measures to maximize customer satisfaction level.

%eam Management: (ecruiting, mentoring monitoring the performance of team mem/ers,

assessing 2uality of work and ensuring efficiency in process operations meeting of targets. Creating

and sustaining a dynamic environment that fosters development opportunities and motivates high

performance amongst team mem/ers.


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CAREER HIGHLIGHTS

&&&&&& ' till date &&&&&&&&&&&&&&&( )*+ice ,resident

%!e Accountabilities:

etermine formulate strategies and set the overall direction of the organization for $nsurance, )utual

#unds and 9eneral $nsurance within the guidelines set up /y the !oard of irectors.

1lan, direct, and coordinate operational activities at the highest level of management with the help of

su/ordinate executives and staff managers.

ew /ranch set ups with all infrastructures.

$mparting training to the team on the products and various processes.

$dentification, short listing appointment of right :endors ervice elivery 1artners.

5nsuring smooth and uninterrupted sales and operations /eing conducted as per set guide lines.

evelop financial plans /ased on analysis of clients; financial status and discuss financial options with

clients.

&uarterly /udgeting< )$ on the sales, expenditure vs. /udget on revenue expenditure = cost control.

$nterfacing with other support areas such as product controllers, corporate treasury and operations.

Ma$0. ' Mar 0/ &&&&&&&&&&&&( )*Associate +ice ,resident


upervising sales operations of *ife $nsurance, 9eneral $nsurance )utual #unds for >arnataka and

9oa region.

pearheading sales and operations of ? retail /ranches with a team size of B mem/ers.

)onitoring the overall functioning of processes, identifying improvement areas and implementing

ade2uate measures to maximize customer satisfaction level.

(eviewing and ensuring transaction acceptance4processing are carried out at desired efficiency level

with less than ?D error rate across all /ranches in the (egion.

upervising customer service operations for rendering and achieving 2uality services6 providing first line

customer support /y answering 2ueries resolving issues , ensuring minimum +A+.

1reparing and reviewing )$ reports other statements with a view to apprise management of the

process operations and assist in critical decision-making process.

trengthen relationship with /usiness partners ensure proper expansion of /usiness as per agreed

plan.


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etting out 2uality systems for various operational areas, ensuring a high-2uality customer experience,

while adhering to the work processes and 2uality standards.

(ecruiting, managing monitoring the performance of team mem/ers to ensure efficiency in process

operations, ales and meeting of individual group targets.

etermining training needs of associates and conducting suita/le training programs on technical and

soft skills to enhance their operational efficiency leading to increased productivity.

%!e Attainments:

*ed the preparation of training manuals of )utual #unds application processing, )#$ +racker, )#$

5xplorer analyzing portfolio of institutional clients.

1repared C )anual using /ottom up approach.

uccessfully initiated new processes for minimizing re0ections of applications4lost of applications.

$nitiated compliance over track of #)1 rollovers pending documents register for $nstitutions.

(eceived the E!est ew Comer AwardF for turning around the retail /usiness.

ul01 ' Apr0. &&&&&&&

2usiness 3evelopment Manager


(esponsi/le for managing a team of ? ales 5xecutives "fficers.

Achieving the /udgeted target /y setting up a strong distri/ution network.

+o create, develop and close new /usiness opportunities.

Achieving the sales targets, forecasting, planning, execution and training etc.

CERTIFICATIONS

iploma in !usiness )odule

ACADEMIC

2ac!elors in 2usiness Management4 taffordshire 7niversity GGGG

5onors in 6nternational 2usiness taffordshire 7niversity GGGG

E&%A C)6C)LA AC%6+6%6ES


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epresented as ?' College 5vents )anager

' 1u/lic (elationship "fficer

SOF%7AE )SE3

)-"##$C5, )#$ +racker, )# 5xplorer, "$, H+)*, Iava, +ally, 3e/ esigning.

PERSONAL DETAILS

ate of !irth < GG GG GGGG

Address < GGGGGGGGGGGGGGGGGGGG

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