cvs cheshire east · delivered 24 training sessions to 189 attendees (129 organisations) including,...

CVS Cheshire East

Strategic Plan

2015 - 2020

CVS Cheshire East Strategic Plan – 2015 - 2020

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The need for CVS Cheshire East

The Community Voluntary and Faith sector (VCFS) in Cheshire East is a strong and vibrant sector, however the sector has and will continue to face significant challenges which it will need advice support and guidance on to enable it to respond and thrive. Over the last 5 years the sector has experienced a changing financial landscape with local and national statutory partners moving away from grant giving towards a more structured commissioning process with formalised procurement and tendering. The demand for many VCFS services has increased and there has been a greater expectation that the sector will meet this demand while also delivering services more cost efficiently than ever before. The core functions of CVS Cheshire East are therefore needed perhaps more now than ever before to enable the sector to:

recruit and manage an effective volunteer workforce enabling them to meet the growing demand within limited resources,

respond to the changing financial environment by broadening their funding base, being tender ready or developing and understanding consortium/partnerships,

providing the opportunity for a strong strategic voice for the sector and its volunteers, particularly representing small VCFS organisations or those with limited capacity,

using the voice to influence change and communicating this out to the wider VCFS. CVS Cheshire East recognises that we need to be a responsive organisation that is aware of and reacts to local and national issues that arise to support their members and the wider sector. To reflect the changes that have taken place and to ensure that CVS Cheshire East has its core functions at the heart of everything that we do during 2015-2016 there will be two main areas for focus;

1. CVS Cheshire East’s membership model will be changing to enable the organisation to raise funding from the service it delivers.

2. We expect to have 250 paid VCFS members and a wider community network of over 3000

individuals and 1500 organisations that work within or are interested in the VCFS or volunteering.

What our core service looked like during 2014-2015

Over the year we have;

Supported 352 organisations with development advice carrying out 1691 advice sessions with organisations.

Supported the development of 11 new organisations in Cheshire East.

Delivered 24 training sessions to 189 attendees (129 organisations) including, Social media, project management, monitoring and evaluation, consultation and first aid.

Supported 44 organisations with 51 funding bids worth £2,470,648 (one bid was worth £1,500,000). To date £471,614 has been successful. Of the bids that have been submitted and notified 83% have been successful.


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Championed and promoted volunteering in the community through partners and events.

Advertised 698 volunteering opportunities for 120 members.

Enabled 1086 people to apply for volunteering roles.

Facilitated the Voice of the Sector, collecting and addressing issues raised by those working and volunteering locally.

Facilitated the Multi Agency working group which is taking forward joint working between the statutory agencies and the VCS. They have reworked the Compact into terms of reference and this group is taking up and addressing issues which have been raised by the voluntary sector.

78% of the volunteers we supported live within Cheshire East

The majority of members (85%) stated that we had supported them to identify a broader range of funding. A number of members stated that the support was key to their success in gaining the funding.

Projects we have undertaken

To support the achievement of the aims we have been delivering projects which have supported people to volunteer including,

Development of a Timebank – focused on Macclesfield

Xpand – a supported volunteering project for young people aged 16 - 24 not in work or education

Volunteer management at Eastern Cheshire NHS Trust – managing the volunteering programme on behalf of the Trust.

Learning from the past

CVS Cheshire East has been delivering a valued service to its members for the past 5 years. Our outcomes report completed in May 2015 has been the basis for this strategic review and has guided the development of the new vision and mission statements. From our outcomes measurement process we identified what the important aspects of the service were to our members.

Members were asked whether they would recommend CVSCE to another organisation. 100% stated that they would recommend CVSCE to other organisations. When asked why the main reason was that CVSCE provided good governance advice, was knowledgeable and had a range of resources.

The recommendations from the outcomes report have been built into the activity plans for each of

the mission statement areas attached at the end of this document (appendix 1).


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Our Vision

Building strong empowered communities that make a difference

To achieve this vision we will be working within three mission statements

Our Mission:

Building Dynamic Communities Build strong self-motivated communities that are skilled, informed and knowledgeable

Outcomes:

Communities are better connected and supported

Individuals undertaking activities within the community have been supported to gain the

skills, knowledge and ability to enable them to deliver the vision of their

organisation/group.

Inspiring Volunteering Inspire the community to volunteer and showcase the diverse range of roles available within the community Outcomes:

For the community to have a positive perception of volunteering and understanding of its impact, resulting in more people in the community undertaking volunteering

Empowering a Voice Empower the voluntary and community sector to have a strong voice

Outcomes:

A positive change has taken place for the sector, its volunteers and partners


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We aim to achieve over the next 5 years:

Building Dynamic Communities Build strong self-motivated communities that are connected, skilled, informed and knowledgeable

Aims and Objectives Deliver a development programme to champion change and sustainability in community activity.

By 2020, the programme supports 90% of members identify and access a mixed funding model

Deliver tailored support to develop strong, motivated and skilled voluntary groups.

By 2020, the programme will encourage and recognise delivery of ‘quality’ activity with 200 VCFS organisations achieving a recognised Quality standard or local assurance certificate.

To facilitate shared learning and the transfer of knowledge and expertise

By 2020, a network and peer support programme which engages at least half of the CVSCE community network.

To use our perspective to identify gaps and need and be a catalyst for nurturing and encouraging new activities

How we will deliver this – Our core programmes

Delivery of an information, advice and support service to those undertaking community activity covering all topic areas relating to setting up, managing and financing not for profit and/or charitable activities.

Delivery of a robust and varied training and development programme ensuring that the community gains the skills to deliver dynamic activity in their community.

Delivery of peer to peer networking programme utilising social media and technology as well as face to face sessions.

Production of resources and tools providing best practice for managing community activity.

To assist organisations to self-assess strengths and weaknesses through a diagnostic tool moving through to completing an accreditation process/quality mark - GRIPP

Manage a locally recognised assurance process which promotes and recognises good practice locally. – GRIPP

Work with statutory partners to ensure that there is good recognition of local and national quality marks


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Inspiring Volunteering Inspire the community to volunteer and showcase the diverse range of roles available within the community

Aims and Objectives To promote and recognise the value and image of volunteering

By 2020, a locally recognised image/branding of volunteering established championing the positive and wide ranging benefits (including informal volunteering)

To be the central point for volunteering locally to stimulate an increase in volunteering

By 2020, over 2000 people accessing the volunteering service and 25% of the Cheshire East community undertaking volunteering

Support organisations to develop creative and inspirational volunteering roles

By 2020, locally there is a mixed range of volunteer opportunities encouraging a diverse volunteer base which is representative of the local community


Delivery of an information, advice and support service to those involving volunteering activity within their work covering all topic areas relating to recruiting, involving, listening to and retaining their volunteers.

Delivery of a robust and varied training and development programme ensuring that all individuals including the volunteers gain the skills and knowledge to ensure good practice in volunteering.

Delivery of a local marketing campaign to promote volunteering and encourage people to undertake volunteering, Give 5

Develop the CVSCE website and database to enable volunteering opportunities to be promoted locally and providing volunteers the chance to feedback on their experience.

Delivery of projects which enable individuals to take part in volunteering and/or benefit from the community activity for example, Social Prescribing / Timebank/ supported volunteering


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Empowering a Voice Empower the voluntary and community sector to have a strong voice

Aims and Objectives To gather the views of the sector and its volunteers and enabling a collective voice to be heard both locally and nationally. Use the voice to champion change and action through partnership and collaborative working.

By 2020 there is a robust evidence base demonstrating the size and value of community activity which is used by the community and partners to raise awareness and effect change. By 2020 CVSCE is actively representing a strong strategic voice for the sector and

volunteering with local and national partners.


Carry out a biannual survey to gather and promote information and data showcasing the impact of volunteering on the community and local economy.

Regularly listen to the views and experiences of VCFS organisations and escalate trends to effect change.

Regularly listen to the views and experiences of Volunteers and escalate trends to effect change.

Facilitate the Cross Sector Working Group and support statutory sector organisations to engage and work with VCFS organisations.

Develop local mechanisms for individuals undertaking community activity, including volunteers to communicate with each other, sharing queries, concerns and experiences.

Deliver an information, advice and support service to encourage VCFS organisations to work collaboratively.


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Making this happen

CVS Cheshire East is a small organisation with big plans and to achieve this we know that along with support from our partners we need to make changes and consider new ways of working.

Involving partners A core principle of our work has been and continues to be, Partnerships. We want to work with people, organisations and businesses that want to build, inspire and empower our community and volunteers to make a difference locally. We expect to continue to work with partners within the Statutory and VCF sectors and want to build the engagement and involvement of our business partners. We want to work with all partners in innovative ways which challenge current ways of working and develop novel solutions to address need. The plan below shows the key stakeholder groups that CVS Cheshire East aims to work with and how they would support or be supported by the service.

Building dynamic Communities

Inspiring Volunteering

Empowering a Voice

General Public

They are our volunteer base - need to target individuals that

haven't volunteered before

Make aware of support to encourage community activity

VCFS Organisations

We deliver a service to them - provide feedback on service

Support to promote volunteering and create opportunites

Be involved in cross sector working

work on joint projects together

Pay for membership

Local Authority

Funder of serivce

Commissioner of VCFS


Be involved with Cross Sector working

Other Statutory orgs e.g CCGs, Police, Fire, NHS Trusts

Commissioner of VCFS


Be involved with Cross Sector working

potential customer - managing vol programmes

Private sector

Employer supported volunteering

Link VCFS to Private sector

Utilise business knowledge to support VCFS

Pay for membership/market place


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Making change Over the next 5 years we have 6 key objectives that we think are vital to us being a strong sustainable organisation.

We will be focusing on

1. Ensuring that we have extensive visibility and awareness of the organisation and its vision within the wider community and the VCFS, and increasing the size of the community network to over 6000.

2. Reviewing our organisational structure to create a team of trained Volunteer Champions supporting the service delivery – target 20:80 ratio (staff to volunteers) .

a. This includes volunteers undertaking activities to inspire individuals to volunteer and to give advice on undertaking and building new activity in their community.

3. Becoming a locally recognised standard for good practice in involving volunteers in the

delivery of services.

4. Review of methods of service delivery. Focusing on being a proactive service which is delivered by staff/volunteers out in the community.

5. Building our strong evidence of performance and impact including baselines against other

similar organisations.

6. Optimising our income and broadening our funding base, this includes a continued: o Growth of paid membership (350 members) o Growth of Corporate sector sponsorship and income (10% of income) o Development of projects and paid for services o Optimisation of expenditure and ensuring funding is delivering effective value for

money


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How we will know it’s effective

Over the previous 3 years CVS Cheshire East has been developing a performance management and outcomes monitoring process to evidence the impact of the service and identify the success of activity. We now have in place an established system and will be using this to track the impact that we have on communities and on the individuals that work or volunteer to make a difference locally. As we will be undertaking an internal change process we will also be tracking the experience of our staff, volunteers and Trustees and share the learning and experiences with our community and with our peers.

Evaluating the success The management team at CVS Cheshire East monitor the performance of the service monthly reviewing the outputs of the service against set targets (appendix 1). The performance is also monitored by the trustee board. This is monitored through the Funding and Development Sub committee and at the Board meetings. Customer feedback is important to us and we use this to review the service and make adjustments. Each team has an improvement log where comments, complements and complaints are logged and actioned. We use this process to support continuous improvement within the service ensuring that it is meeting the needs of our customers.


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Appendix 1 - Operational Plan – Activities and Key milestones for first 2 years of plan

Building Dynamic Communities

2015-2016 2016 - 2017

Activities - Methods Targets – Outcomes - Focus Activities - Methods Targets – Outcomes - Focus

Delivery of an information, advice and support service

1-2-1 support sessions

Read through service for funding bids

Seminars on specific topics led by private sector including HR and funding

Use of online diagnostic tool to direct support – GRIPP

Use of online funding tool for self –support

Robust advertisement of services available to members – General e-bulletin out to wider VCS network with specific services promoted – members e-bulletin with case studies to promote services

Areas of demand expected in: Funding, new start-ups, governance, financial management, policies, business planning Targets - Supporting 200 organisations Average of 3 interventions per organisation 80% of members accessing broader range/new areas of funding 50 organisations supported with funding bids – total of 65 funding bids 85% success rate of bids supported Outcomes – Identify what skills and knowledge have been gained and how this has impacted on community activity

Delivery of an information, advice and support service

1-2-1 support sessions

Read through service for funding bids

Seminars on specific topics led by private sector including HR and funding

Use of online diagnostic tool to direct support – GRIPP

Use of online funding tool for self –support


Areas of demand to be identified end of 2016 Targets - Supporting 300 organisations Average of 3 interventions per organisation 85% of members accessing broader range/new areas of funding 65 organisations supported with funding bids – total of 85 funding bids 85% success rate of bids supported Outcomes – Identify what skills and knowledge have been gained and how this has impacted on community activity

Training Programme

Deliver varied training programme including topics from outcomes report including –

o Health and Safety o First Aid

Targets – 25 training sessions delivered 150 individuals supported 110 organisations supported Outcomes – Identify what skills and knowledge

Training Programme

Deliver varied training programme including topics from outcomes report

Ensure that regular feedback from learners is undertaken

Targets – 25 training sessions delivered 200 individuals supported 110 organisations supported Outcomes – Identify what skills and knowledge


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2015-2016 2016 - 2017


o Volunteer management o Becoming a volunteer o Policies and Procedures o Collaboration/consortium o VAT o HR

Ensure that regular feedback from learners is undertaken with information fed back into service design.

Involve private sector in training programme – partnership development to manage financial risk of training

have been gained and how this has impacted on community activity

with information fed back into service design.

Review private sector partnership in delivery of training for sustainability and success.

have been gained and how this has impacted on community activity

Delivery of Peer to Peer Networking Programme

Face to face networking sessions for each of the focus areas. Ensure sessions involve:

o Speaker from VCFS – shared learning

o Other external relevant speakers e.g. private sector on finance/HR

o Geographically spread to ensure attendance

Use of email groups to facilitate discussion in focus areas.

Areas to focus on Trustees, Fundraisers, Volunteer Manager and Chief Executives Targets –

Min of 2 face to face sessions per focus areas per year

200 individuals engaged in networking sessions

400 interactions per year through email discussion groups

Outcome – individuals undertaking community activity feel better connected

Delivery of Peer to Peer Networking Programme

Face to face networking sessions for each of the focus areas. Ensure sessions involve:

o Speaker from VCFS – shared learning

o Other external relevant speakers e.g. private sector on finance/HR

o Geographically spread to ensure attendance

Use of email groups to facilitate discussion in focus areas.

Areas to focus on Trustees, Fundraisers, Volunteer Manager and Chief Executives Targets –

Min of 2 face to face sessions per focus areas per year

275 individuals engaged in networking sessions

550 interactions per year through email discussion groups

Outcome – individuals undertaking community activity feel better connected


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2015-2016 2016 - 2017


Production of resources and tools Review the current online resources provided and ensure that are all up to date and branded Develop any new resources based on new trends/themes. Ensure that all are themed around the GRIPP areas. Provide signposting function to other sources of information and advice

Area to focus on - Governance and funding Targets Increase page hits to resources on website by 50% All resources currently on website reviewed and branded Outcomes – Identify what skills and knowledge have been gained and how this has impacted on community activity

Production of resources and tools Review the current online resources provided and ensure that are all up to date and branded Develop any new resources based on new trends/themes. Ensure that all are themed around the GRIPP areas. Provide signposting function to other sources of information and advice

Area to focus on - Governance and funding Targets Increase page hits to resources on website by 50% All resources currently on website reviewed and branded Outcomes – Identify what skills and knowledge have been gained and how this has impacted on community activity

Diagnostic tool and local Assurance process and work with statutory partners for recognition of Quality Promotion of GRIPP diagnostic tool, and undertake reviews with members. Alteration of GRIPP into an assurance process for small organisations.

Towards end of year support organisations through the process

Work with commissioners to agree the Assurance process to be locally recognised Support organisations through PCC funded star quality mark.

Areas to focus on – orgs interested in tendering and small organisations Targets – 1 - assurance process agreed by commissioners and the VCFS 10 organisations working towards the assurance process 5 organisations working towards Star standard/achieving quality marks All quality marks recognised within commissioning process Outcome –

Diagnostic tool and local Assurance process and work with statutory partners for recognition of Quality Promotion of GRIPP diagnostic tool, and undertake reviews with members. Implementation of GRIPP assurance process for small organisations. Promote range of quality marks with VCFS to encourage take up

Areas to focus on – orgs interested in tendering and small organisations Targets – 1 - assurance process agreed by commissioners and the VCFS 50 organisations working towards/completed the assurance process 5 organisations working towards achieving quality marks All quality marks recognised within commissioning process


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2015-2016 2016 - 2017


Promote range of quality marks with commissioners to enable recognition

Individuals and organisations able to demonstrate the delivery of a quality service with assured commissioners.

Outcome – Individuals and organisations able to demonstrate the delivery of a quality service with assured commissioners.


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Inspiring Volunteering

2015-2016 2016 - 2017


Delivery of an information, advice and support service – Good Practice in Volunteer Management focused

1-2-1 support sessions including o Support to diversify volunteer

base o Writing attractive volunteer roles o Advising on informal/ flexible

volunteering

Seminars on specific topics

Information circulated on examples of effective volunteer management

Volunteer management peer support network (above) delivered


Review support offered to members to ensure that it is dynamic and robust and meeting their needs.

Area of focus for opps– Geographically

Disley

Handforth

Holmes chapel

Middlewich

Alderly Edge

Knutsford

Bollington

Audlum Area of interest / beneficiaries

Animals

LGBT

Counselling

Art

Politics

Music Targets – 800 opportunities for 180 organisations Outcomes – a range of diverse and creative opportunities created which add value to community activity

Delivery of an information, advice and support service – Good Practice in Volunteer Management focused

1-2-1 support sessions including

o Support to diversify volunteer base

o Writing attractive volunteer roles

o Advising on informal/ flexible volunteering

Seminars on specific topics

Information circulated on examples of effective volunteer management

Volunteer management peer support network (above) delivered


Area of focus for opps– Geographically

To be identified Area of interest / beneficiaries

To be identified Targets – 900 opportunities for 190 organisations Outcomes – a range of diverse and creative opportunities created which add value to community activity


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2015-2016 2016 - 2017


Training Programme

Deliver varied training programme including topics from outcomes report including –

o Volunteer management o Becoming a volunteer


Involve private sector in training programme – partnership development to manage financial risk of training

Targets – 5 training sessions delivered 75 individuals supported 30 organisations supported Outcomes – Identify what skills and knowledge have been gained and how this has impacted on community activity

Training Programme

Deliver varied training programme including topics from outcomes report


Review private sector partnership in delivery of training for sustainability and success.

Targets – 5 training sessions delivered 80 individuals supported 35 organisations supported Outcomes – Identify what skills and knowledge have been gained and how this has impacted on community activity

Local Marketing Campaign to promote volunteering Development of the Give 5 Campaign

Ensure that clear message is developed with a pledge system

Link this to brokerage to support people into volunteer roles

Request partners to support and promote the campaign

Use Hidden power data to showcase the strength and size of volunteer base.

Media and press coverage/adverts

Delivery of a volunteer gala/celebration event

Areas to focus on: Men Over 50 – early retired Geographically

Disley

Handforth

Holmes chapel

Middlewich

Alderly Edge

Knutsford

Bollington

Audlum Targets – By March 100 people pledge Outcomes: Community is more aware of volunteering with an improved profile.

Local Marketing Campaign to promote volunteering Continuation of the Give 5 Campaign

Ensure that clear message is developed with a pledge system

Link this to brokerage to support people to volunteer

Request partners to support and promote the campaign

Use Hidden power data to showcase the strength and size of volunteer base.

Media and press coverage/adverts

Delivery of a volunteer gala/celebration event


Disley

Handforth

Holmes chapel

Middlewich

Alderly Edge

Knutsford

Bollington

Audlum Targets – By March 1000 people pledge Outcomes: Community is more aware of volunteering with an improved profile.


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2015-2016 2016 - 2017


Advertisement of volunteer opportunities

Delivery of a brokerage service to the public

Using Give 5 campaign ensure that all local venues and media outlets have details of brokerage service

Redevelopment of CVS website to enable the vol opps to be locally placed.

Review the content of volunteering pages to ensure all information reflects changes in local advertising.

Advertise the opps in local papers

Use Vmail and circulate through local business networks and through social media.


Disley

Handforth

Holmes chapel

Middlewich

Alderly Edge

Knutsford

Bollington

Audlum Targets – 1100 enquires through the brokerage service. Outcomes: Community is more aware of volunteering with an improved profile.

Advertisement of volunteer opportunities

Delivery of a brokerage service to the public

Using Give 5 campaign ensure that all local venues and media outlets have details of brokerage service

Redevelopment of CVS website to enable the vol opps to be locally placed.

Review the content of volunteering pages to ensure all information reflects changes in local advertising.

Advertise the opps in local papers

Use Vmail and circulate through local business networks and through social media.

Areas to focus on:

To be confirmed Targets – 1100 enquires through the brokerage service. Outcomes: Community is more aware of volunteering with an improved profile.


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Empowering a Voice

2015-2016 2016 - 2017


Survey to gather and promote data showcasing Volunteering and the Sector Undertake revised Hidden Power for 2015. Publish the information to all stakeholders. Requesting how they will be using the information. – particularly through the Cross Sector working group and the Leadership Board Utilise the information within local campaigns by CVSCE including Give 5 Support other local campaigns or activities with partners to promote volunteering e.g Cheshire Show, Tatton Garden Deliver volunteer Gala to thank volunteers and showcase the work that they do

Complete survey – at least 10% of sector completing Outcomes – Stakeholders feedback on use of the information and how this has impacted their work

Survey to gather and promote data showcasing Volunteering and the Sector Undertake simplified survey to identify key issues and trends for the sector Publish the information to all stakeholders. Requesting how they will be using the information. – particularly through the Cross Sector working group and the Leadership Board Utilise the information within local campaigns by CVSCE including Give 5 Support other local campaigns or activities with partners to promote volunteering e.g. Cheshire Show, Tatton Show Deliver volunteer Gala to thank volunteers and showcase the work that they do

Complete survey at least 10% of sector completing Outcomes – Stakeholders feedback on use of the information and how this has impacted their work


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2015-2016 2016 - 2017


Listen to views and experiences of VCFS organisations Through Peer support networks promote the Voice and gather views, issues from the sector Use blogs to share themes and issues with the sector and encourage discussion and debate Gather issues from 1-2-1 development support and identify any trends or issues – undertake surveys with the sector to identify wider views on this Take issues to strategic meetings and highlight the issues raised.

Area to focus on – all VCFS orgs including development and volunteering issues. Targets – 5 key strategic issues identified each year at least 1 with a focus on volunteering (must have been tested with the wider VCFS) Outcomes- VCFS organisations feeling that they have a robust and strong voice that can effect change.

Listen to views and experiences of VCFS organisations Through Peer support networks promote the Voice and gather views, issues from the sector Use blogs to share themes and issues with the sector and encourage discussion and debate Gather issues from 1-2-1 development support and identify any trends or issues – undertake surveys with the sector to identify wider views on this Take issues to strategic meetings and highlight the issues raised. Support VCFS reps who are through their own org sitting on strategic bodies to understand wider issues and be knowledgeable.

Area to focus on – all VCFS orgs including development and volunteering issues. Targets – 5 key strategic issues identified each year at least 1 with a focus on volunteering Outcomes- VCFS organisations feeling that they have a robust and strong voice that can effect change.

Listen to views and experiences of Volunteers and develop mechanisms for sharing experiences Feedback section on website developed to enable volunteers to rate placements/organisations and leave views on issues.

Area to focus on – all volunteers including young people. Targets – 3 key strategic issues identified each year (must have been tested with the wider Volunteer network)

Listen to views and experiences of Volunteers Feedback section on website promoted to enable volunteers to rate placements/organisations and leave views on issues.

Area to focus on – all volunteers including young people. Targets – 3 key strategic issues identified each year (must have been tested with the wider Volunteer network)


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2015-2016 2016 - 2017


Contact volunteers that enquire through the service to gather the views and experiences of volunteers Through Give 5 Campaign gather the publics views on issues around volunteering. Consult with volunteers as to how they would like to feed their voice in and what mechanisms they would like

Outcomes- Volunteers feeling that they have a robust and strong voice that can effect change.

Contact volunteers that enquire through the service to gather the views and experiences of volunteers Through local campaign gather the publics views on issues around volunteering. Complete consultation with volunteers and implement actions/recommendations

Outcomes- Volunteers feeling that they have a robust and strong voice that can effect change.

Facilitation of the Cross Sector Working group Arrange meetings including statutory partners. Feed in issues raised by the VCFS and Volunteers were relevant to this group. Promote the Cross Sector working group within statutory organisations to encourage issues to be raised from Statutory partners. Recruitment for additional VCFS reps on the group.

Target – at least 5 issues addressed and resolved by the group All statutory partners regularly attending meetings Outcomes – Statutory partners having a better understanding and relationship with VCFS VCFS organisations feeling that they have a robust and strong voice that can effect change.

Facilitation of the Cross Sector Working group Arrange meetings including statutory partners. Feed in issues raised by the VCFS and Volunteers were relevant to this group. Promote the Cross Sector working group within statutory organisations to encourage issues to be raised from Statutory partners. National recognition of the work/successes of the group.

Target – at least 5 issues addressed and resolved by the group All statutory partners regularly attending meetings Outcomes – Statutory partners having a better understanding and relationship with VCFS VCFS organisations feeling that they have a robust and strong voice that can effect change.


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2015-2016 2016 - 2017


Support and encourage VCFS organisations to work collaboratively Using the Peer support networks encourage and enable shared contacts and discussion on service delivery. Promote opportunities to jointly bid or work in partnership – link up organisations that are identified as suitable through the development work

Outcome – VCFS organisations working in partnership bringing benefits to their service

Support and encourage VCFS organisations to work collaboratively Using the Peer support networks encourage and enable shared contacts and discussion on service delivery. Promote opportunities to jointly bid or work in partnership – link up organisations that are identified as suitable through the development work

Outcome – VCFS organisations working in partnership bringing benefits to their service


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Organisational Activities

2015-2016 2016 - 2017


Paid for Membership – Implement the paid for membership scheme Develop an account management scheme to ensure members access the service Bring on board sponsors for programmes and events

Areas to focus and targets for paid membership VCFS Orgs (250) Stat Partners including Town and Parish (7) Social landlords (3) Corporate businesses (20) Sponsors (10)

Paid for Membership – Continue / review the paid for membership scheme Develop an account management scheme to ensure members access the service

Areas to focus and targets for paid membership VCFS Orgs (300) Stat Partners including Town and Parish (7) Social landlords (3) Corporate businesses (50) Sponsors (10)

Extensive visibility and Awareness of the organisation Undertake a review of the branding and name of the organisation to ensure it fits with new vision and mission – funded through Big Assist

Target / Outcome Agree name change/revised branding

Extensive visibility and Awareness of the organisation Implement the results of the branding and name of the organisation to ensure it fits with new vision and mission Develop and implement marketing campaign to grow the network and awareness.

Target – 100% increase in the size of the Community network Outcome: more members of the community understand the service that we deliver and how they could access it.

Review of Organisational Structure – to become a standard of Good Practice in Volunteer Involvement Undertake a review of the volunteer roles required within the organisation and the training needs of the volunteers and the staff team – funded through Big Assist

Target – Recruit 5 new volunteers to the organisation Outcome Review to provide a plan and guide for moving forward with larger scale volunteer recruitment

Review of Organisational Structure – to become a standard of Good Practice in Volunteer Involvement Begin to implement the plan/review

Target – Recruit 10 new volunteers to the organisation Outcome Volunteers enabling the organisation to deliver activities more effectively with staff focusing on specialist services.


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2015-2016 2016 - 2017


Strong evidence of performance and impact Monthly and quarterly review of performance of all areas of the service Improvement log updated by the team and reviewed by management with feedback to members on the changes made to the service. Outcomes measurement process completed. Review plan produced to feed into priority setting and review of strategy progress.

Targets -

All services monitored

Any complaints received dealt with and resolved to member satisfaction

25% sample of members supported to be included within outcomes measurement

Gather information from comparable CVS organisations on baseline information for comparison Improvement log updated by the team and reviewed by management with feedback to members on the changes made to the service. Outcomes measurement process completed. Review plan produced to feed into priority setting and review of strategy progress.

Targets -

All services monitored

Any complaints received dealt with and resolved to member satisfaction

25% sample of members supported to be included within outcomes measurement

cvs cheshire east · delivered 24 training sessions to 189 attendees (129 organisations) including,...

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