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NEIL OSBORNE
PERSONAL STATEMENT
With over eight years’ experience in the hospitality industry, I am an experienced project manager with an in-depth knowledge of hotel procurement. During my career, I have been responsible for the successful delivery and installation of many five star hotel and resort projects both in the UK and overseas. I am a delivery focused individual with proven managerial abilities in analytical thinking, delivery strategy, project planning, financial control, team motivation and commercial propriety.
Having worked in both the hotel and financial industries, I am aware of the complex need to marry operational standards, design integrity, product functionality and durability with financial responsibility to the Client. My role in assisting hotel owners and operators to maximize their investment returns is to ensure the procurement of FF&E and OS&E is completed and delivered on time, within the approved budgets and to the highest of standards.
KEY ACHIEVEMENTS
Opening projects from The Langham, Aloft Excel and The Dorset Hotel in London to the Palace Hotel in Madrid and Hyatt Regency in Sochi.
Winning Regional and National Awards for Excellence in Customer Service and Sales
Mentoring team members and sharing pride in their career progression.
EXPERIENCE
2008 to Present Project Manager, Chris Garrod Global
As leaders in the hotel procurement field, my key responsibilities in running 4 and 5 star hotel projects include:
· Budgeting – Assisting client, quantity surveyors and interior designers in initial budget preparation.
· Quantification – processing specification books from designers and quantifying from floor plans to produce indicative budgets.
· Sourcing – Researching suppliers to identify the most suitable suppliers and contractors for the tender process.
· Tendering – Preparing bid packages, reviewing submissions and writing tender recommendations for client approval.
· Negotiating – Building best value packages with shortlisted suppliers.
· Ordering – Processing purchase orders, managing invoices for payment.
· Quality Control – Undertaking factory inspections to monitor goods in production to ensure quality standards and delivery deadlines are met.
· Installation and Handover – Programming delivery and installations schedules
as well as preparation of Operation and Maintenance manuals.
· Onsite Installation Management – Site presence to ensure smooth installation of FF&E and OS&E by specialist teams as well as snagging installed areas for damage and defects.
· Financial Control – Invoicing, payments, cash flow as well as assisting with auditing and final account reconciliation.
2000 to 2008 Branch Manager, Swinton Insurance
Responsible for covering South West London branches:
· Compliance – Passing internal and external audits.
· Branch Sales Targets – Managing branch performance and setting targets for individual advisors.
· Recruitment, Staff Management and Employee Development – Conducting interviews for potential candidates and staff reviews and appraisals, organising rotas and holiday cover, running training course and workshops.
1992 to 2000 Branch Adviser, Swinton Insurance
Working in branches in South West London and Surrey:
· Quotes – Car, Home, Commercial and Travel insurance.
· Setting up new policies, taking payments and handling general customer enquiries.
· Dealing with all aspects if the claims process from the initial call to final settlement of the claim.
· Renewal of all policies.
EDUCATION
1988 - 1992 Wimbledon College (GCSEs)
INTERESTS
A self-confessed sports enthusiast, I follow most major events. As a keen cricketer I play for Old Tenisonian’s Cricket Club at weekends and run and cycle to keep fit.
PERSONAL INFORMATION
Address
Phone
16 Beverley Avenue, West Wimbledon, SW20 0RL
07753 931 651
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