Experience

User Acceptance Tester. Ageas Retail Direct. June 2015 to January 2016. Testing software, products and rates for Ageas Retail Direct.Working closely with Underwriting, pricing and software houses to ensure timely implementation of new products, software updates and real time pricing engines. Working within strict deadlines to legal and business requirements, whilst achieving compliance guidelines set out by the FCA.

Outbound Retention Advisor — 2012–Present A successful Outbound personal lines Advisor for outbound retention.Contacting clients,within business timeframes, to discuss renewal premiums and overcome barriers in retaining clients and their business. Adhering to FCA compliance procedure and business guidelines.

Seconded Team Manager — 2009–2011 A Successful Seconded Team Manager since July 2009 up to the present day with successfully passing interview and assessments. BRU /FLM Advisor working in secondments within the inbound/outbound departments to motivate, ensure performance and compliance of a team of 10 advisors. Modifying approach to suit each individual. Complying to T & C schemes, CEF standards and the business targets and expectations.

Senior Cancellation and Complaints Handler — 2008-2009

Senior Cancellations/Complaints Handler. To retain clients wishing to exit RIAS for reasons of price, cover or service. Member of the Management Academy providing adhoc and structured support for the Department in the form of secondments. Maintaining personal success through achieving targets.

Inbound Senior Retention Advisor 2006-2008

BRU Senior Advisor, RIAS plc. To meet company and business targets by retaining policies and providing support to Department managers with coaching, feedback and review sessions to ensure targets are achieved and compliance is met with a high quality of customer service.

Construction Researcher Emap Glenna 2003-2006 To contact contractors regarding research of construction projects.Using company specific systems to produce reports for clients working with other team members to achieve company requirements.

07890199435 Leon.vickers@btinternet.com

8 Throop Close; Bournemouth Dorset BH8 0DD

LEON VICKERS CERT CII

Education 1998 – 1998: BPCFE SITO S/G 7274 Professional Guard Part1 extending to SITO C/G 7278 Professional Guard part 2. 1995 – 1995: BPCFE As level English, Sociology and Law, deferred. 1994 – 1994: BPCFE NVQ Advanced in Science, Lansdowne deferred. 1992-1994: The Martin Kemp Welsh School, Herbert Ave, Poole, 1989-1992: Portchester School for boys, Harewood Ave, Bournemouth

Qualifications English Lit: B English Lang: C Science double award: C, C Mathematics:C Excel 97 certificate. FIT foundation Insurance Test IF1 and IF3 Cert CII Financial Insurance GNVQ3 advanced certificate. Diploma in Mobile Application development Java Script HTML5 CSS3

References Paul Flindall Senior Team Manager Ageas Retail Plc.