CV Robert Liesenborghs

Profile: Technical Writer

Personal Details

First & Last Name Robert LiesenborghsDate of Birth 10 August 1956City of Residence Averboodse baan 63, 2431 Veerle (Laakdal)Marital Status Widower, Children: Natasha (14), Ronan (12)Highest Degree Diploma, KNT (Katolieke Normaalschool Tienen)Email Robert_liesenborghs@yahoo.comGSM 0495/26 08 56

LinkedIN Robert Liesenborghs

References & hiring via RealDolmen: Tom.Knockaert@realdolmen.com – Tel. +32 2 801 49 71 (Manager RealDolmen Education & Technical

Writing) Ilse.DeKnop@realdolman;com – Tel. +32 2 801 55 24 (RealDolmen Education & Technical Writing)

Personal Presentation

I have worked all my life as a professional writer and developer of training materials, manuals and technical documentation, presentations and a wide range of business documents from logistics, production and quality control to human resources and business development in a wide range of business domains, but mostly in publishing, the high-tech field of semi-conductor fabrication and IT.

I was based in Thailand from the early eighties until the summer of 2004, when I returned to Belgium for the education of my children. In Asia, I enjoyed a long and fruitful career in publishing–I published 12 English language textbooks–and worked in the semiconductor industry as a technical writer and communications specialist, especially with the American chipmaker AMD.

Back in Belgium, I first worked on a number of interim and freelance projects as a technical writer and trainer, and became a member of RealDolmen (Real Software) in August 2008 as a technical writer. Since then, I have continuously worked on projects for large customers such as DHL, Bekaert, Hertel and D'Ieteren.

I've had a passion for writing all my life, and I enjoy working in a team where I can share my extensive experience with younger colleagues and learn something new every day. I consider myself a very lucky man because it was my dream since childhood to be a writer and I have been able to make a living writing all my life. I have never, and will never shy away from a challenge when it comes to writing or developing documentation.

Motivation

Very long and broad experience in technical writing and working in multi cultureal environment, passionate about work, very proficient in all the tools needed for documentation & illustrations.

Effective interaction with all levels of the organization, team player. Strong analytical skills, very creative and innovative. Very familiar working in a multi-cultural environment. Very familiar working in environments regulated by ISO and other quality systems.

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Relevant Knowledge and Experience

Roles Technical writer, trainer, functional testing, project management

Tools MS Office tools: MS PowerPoint, MS Word, MS Excel, MS Paint, etc.Publication tools: RoboHelp (for Online manuals), Adobe InDesign (for professional publications), Adobe Captivate (for e-learning), Adobe Muse (for web design)For illustrations: ScreenCapture, SnagIt, Adobe Illustrator, Adobe PhotoshopSound editing: Goldwave, dbPower

Methodology Deming Cycle (PDCA), Six Sigma, Prince2, RealDolmen Way

Certificates Top Desk PublishingISO Quality System Certification (Internal Auditor Certificate)SIGMA College: Application of statistics in electronics manufacturingBedrijfsbeheer

Sector Knowledge Training, publishing, semiconductor assembly, healthcare, logistics, maritime, automotive, ITC. Business processes from supply to production, quality assurance, marketing and sales. Human resources development, organizational development.

Languages Dutch: mother tongueEnglish: excellent (always worked in English)French: good, but seldom usedGerman: notionsThai: speak fluently

Experience

Period August 2009-December 2013 (full time), currently on a service-required bases

Client & Sector D’Ieteren (automotive)

Role / Function Technical writer

Project “Driver 2”Driver 2 is a very comprehensive application that all aspects of all vehicles imported by D'Ieteren manages from ordering/purchasing of a vehicle, to maintenance, to write-off. The application is also linked with other applications such as accounting, warehousing of spare parts, etc.

My Contribution Developing presentations for training, developing a user manual integrated into the application (online help). Drafting of 'best practices'.

Technology, tools MS PowerPoint, MS Word, MS Excel, MS Paint, ScreenCapture, RoboHelp, Driver 2.Both the training courses and the online help scenarios were run on the application and systematically documented. Extensive communication with developers and business consultants of D’Ieteren to ensure that all business processes used by D’Ieteren and the automotive industry (e.g. legal requirements) were systematically documented.

Period May 2009

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Client & Sector Hertel (maritime)

Role / Function Technical writer, multi-media developer

Project “Hertel SharePoint”E-learning: Online manual for the SharePoint site in the form of integrated demos.

My Contribution Developing demos using AdobeCaptivate. Content development, screenshots, VDOs & publishing.

Tools & methodology AdobeCaptivate, MS PowerPoint, MS Word, SharePoint.Capturing simulations of tasks & developing flash VDOs.

Period March-April 2009

Client & Sector Bekaert (steel wire and advanced materials and coatings for the building industry)

Role / Function Technical writer

Project “DRAPO”DRAPO is a web-based application that allows users to make online simulations to calculate the ideal properties of building materials.

My Contribution Developing a user manual integrated into the application (online help).

Tools & methodology RoboHelp, MS Word, ScreenshotCaptor, MS Paint, DRAPO.Scenarios of the use of the tool were run on the application and systematically documented. Extensive communication with developers to ensure that the application performed as required and that the processes were systematically documented.

Period January-July 2009 (between projects)

Client & Sector RealDolmen

Role / Function Technical writer, translator

Project Translating Website content for Marketing (Dutch to English).Evaluating software applications for E Learning. Developing sample demos using AdobeCaptivate and AdobeArticulate applications.

Tools & methodology AdobeCaptivate, Articulate, ScreenshotCaptor, MS PowerPoint, MS Word, TextAloud (T2S application), dBPower converter, GoldWave (audio editor)

Period August-December 2008

Client & Sector DHL (logistics)

Role / Function Technical Writer

Project “CMS”: An application for capacity management.“AGOM”: A QA related application for uploading, approving and publishing work instructions and procedures.“Track & Trace”: An application for tracking and tracing cargo worldwide.

My Contribution Writing Project Proposals.Developing English user manuals in MS Word.Some functional testing.

Tools & methodology MS Word, SnagIt

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Experience prior to joining RealDolmenPeriod June 2005-February 2007 (Temporary function ending February 2007)

Employer & Sector Regionaal Ziekenhuis St. Trudo (healthcare)

Role / Function Technical writer, trainer

Project “SP Expert”: An application for personnel planning.

My Contribution Overseeing the implementation of a computer based personnel planning system: developing and documenting best practices, developing training manuals, training users.

Tools & methodology MS PowerPoint, MS Word, MS Paint, ScreenCapture, SP Expert.

Period 1994-June 2004

Employer & Sector AMD (Advanced Micro Devices Inc.)/Spansion (Thailand) Ltd. (Semiconductor assembly & test. Spansion is the flash assembly unit from AMD that was set up as an independent company in the late 1990’s.)

Role / Function Training & Communication Specialist

My Contribution Writing procedures and work instructions for ISO9002, QS 9000, ISO/TS 16949, ISO9001, ISO 14001 and OHSAS 18001 (DNV) quality systems, developing and lecturing standardized quality, productivity and EHS improvement methodologies, developing manuals & training for hard and software applications (e.g., SPCA (Statistical Process Control Automation, in-house developed and patented software for statistical control of production processes), CAR (Corrective Action Request, in-house developed software program to receive and follow-up customer corrective action requests), and core programs such as MS Word, MS PowerPoint, MS FrontPage, making presentations), organizational development courses (including PVMV and Balanced Scorecard), writing press releases, developing and maintaining intranet sites and websites, writing e-News contributions, preparing patent applications, coordinating, contributing to and editing in-house (corporate) magazines and trade literature, and leading roles in project management, quality systems, SAP, HRD & organizational development project teams and committees.

From 1994-2001: Focus on QA: Documenting all processes for ISO, QA9000, and EHS quality systems, developing and training standard methodologies and processes for total continuous process improvement and innovation (including Quality Control Circles and Statistical Process Control).

From 2002-2004: Focus on organizational development, knowledge management, implementation of ERP/SAP modules.

Tools & methodology Mainly MS Office tools, in-house developed tools for quality assurance. All work was strictly done following the specifications of advanced quality assurance systems.

Period 1990-2000

Employer & Sector Se-Education Pcl. (SE-ED) (publishing, Se-Education Pcl. is the largest text, reference and IT book publisher and retailer in Thailand.)

Role / Function Textbook writer, book designer & editor.

My Contribution I published 12 English language textbooks for use in colleges, universities and self-help.

Tools & methodology MS Word, CorelDraw, Aldous PageMaker, etc.

Certified Trainings

Period 1990

Institution Chulalongkorn University, Bangkok, Thailand

Certificate Obtained Certificate Top Desk Publishing on MacIntosh

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Period 1992

Institution TISI, Bangkok, Thailand

Certificate Obtained ISO Quality System Certification (Internal Auditor Certificate)

Period 1995 en 2000

Institution SIGMA College, AMD (Sunnyvale) & Spansion (Thailand)

Certificate Obtained Certificate ‘Application of statistics in electronics manufacturing’

Period 2006

Institution Syntra

Certificate Obtained Certificate for business management (Getuigschrift voor bedrijfsbeheer)

Professional Training

Period Institution: Content

1994-2004 AMD & several training & consulting organizations: Different Management, Project Management, HRD en Organizational Development courses: Project Management, JIT, Walk the Talk, 7 Habits, Balanced Scorecard development & implementation, 4-Dimensional HRD, etc.

2008 Human Interface Group: RoboHelp

2009 SDL: TRADOS

2011 Cevora: SharePoint (basis)

2014 Cevora: Adobe MuseCevora: Adobe PhotoshoppCevora: Adobe InDesign

Academic Education

1968 - 1975 High school: Katholieke Normaalschool, Tienen, Diploma / Wetenschappelijke B

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