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Mariam Mwajuma Hamisi Mombasa, Kenya

Telephone: 0714362557 (Mobile) Email: lambuyu.mariam@gmail.com

Professional Profile Professional communicator with key strengths in understanding how to communicate with different types of people capture and convince audience with relative facts thus appropriate feedback for creation and execution of successful sales and marketing ideas. Experienced in working within leading clients in freight and logistics industry with primary goal of surpassing customer service delivery. Enjoys being part of a successful and productive team, and thrives in highly pressurized and challenging working environments. Possesses excellent interpersonal, communication and negotiation skills and the ability to develop and maintain mutually beneficial internal and external relationships.

Objective I aspire to raise a position of leadership where I can influence others through good interpersonal skills, motivation, sensitisation and communication; work as team in a competitive environment where I will be called upon to use my gained knowledge in order to achieve the company goals and self-sufficiency.

Career Summary January 2014 August 2014

PROJECTS COORDINATOR OIL AND GAS

Spedag Interfreight (K) Ltd

Receiving of pre-alerts and handling of subsequent documents received. Overseeing clearance of oil and gas cargo within their standards and in the shortest time possible. Arranging and inspecting roadworthy trucks/trailers for movement of particular consignment. Planning and coordinating movement/transport of assets & supplies from base to base. Organizing transport by special equipment for on / off shore containers & baskets. Overseeing transport by sea on scheduled vessels. Tracing and tracking of cargo through the various external stakeholders such as the shipping lines,

Kenya Port Authority and CFSs. Providing high quality services for our oil and gas client accordingly. Issuance of report and status updates of all for oil and gas Cargo being handled. Interacting with clients directly on matters which need to be addressed. Communicating to the client on all issues concerning their account.

Responsible to: PROJECT MANAGER OIL AND GAS August 2013 December 2013

CUSTOMER RELATIONS EXECUTIVE

Spedag Interfreight (K) Ltd

Client management through reports and system updates. Receiving of pre-alerts and handling of subsequent documents received. File Opening and Cargo tracking modules and update the system. Tracing and tracking of cargo through the various external stakeholders such as the shipping lines,

Kenya Port Authority and CFSs. Interacting between various Sections or Departments and their relationship within and beyond

Operations Department. Responsible to: LOCAL/TRANSIT IMPORTS HEAD

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January 2013 September 2013

COMMERCIAL ASSISTANT

Spedag Interfreight (K) Ltd Marketing for the company Coming up with innovative ideas for the company Creating quotations to clients regarding our services Giving the clients best service including follow ups and listening to their complaints Attending to clients personally and giving them satisfactory customer care. Intertwining with other departments to ensure smooth flow of information Using basic sales strategy to win a client Researching and writing reports on how to better the company. Overseeing the enquiry of a job, getting the business, working on it to the end.

Responsible to: COMMERCIAL MANAGER October 2012 December 2012

CYBER ATTENDANT

Ellite computers Assist customers with trouble or questions on using computer software such as Microsoft Office,

Adobe software and all software that are being used in the cyber cafe. Provide services such as encoding, printing, downloading and all other operations provided by the

cafe. Provide excellent customer care. Maintain cleanliness and orderliness of the place. Keep accurate records of logs and inventories of the shop. Computer maintenance and software installation. Troubleshoot different kinds of computer programs, hardware and software.

June 2012 to September 2012

RECEPTIONIST

Garden Groove Ltd Answering visitor inquiries about the company Directing visitors to appropriate contacts, sorting mail Answering incoming calls, and arranging appointments for guests to meet with company staff Deliver excellent customer service, at all times Assist in keeping the hotel reception area clean and tidy, at all times Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via

e-mail Administer all reservations, cancellations and no-shows, in line with company policy Gratify all reasonable requests from guests to ensure their comfort, satisfaction and safety Conduct regular security checks throughout the day and report any security issues to line manager Report any maintenance issues immediately to line manager, including all furniture, fittings and

equipment Provide reports, as required, for housekeepers and management Be involved and contribute at team meetings Carry out instructions given by the management team and head office

July 2011 to November 2011

COMPUTER OPERATOR

Brook side Dairy Ltd Answering visitor inquiries about the company, directing visitors to appropriate contacts, sorting mail,

Answering incoming calls, arranging appointments for guests to meet with company staff Monitor who is coming and going through the doors of the company Assist in creating and maintaining spreadsheets, creating word documents, merging documents for

mailing, entering formulas into spreadsheets, and entering data in to a customer relations database. Book-keeping, keying in daily sales for the company, photocopying, lamination, printing important

documents for the company

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May 2011 to June 2011

SALES REPRESENTATIVE

Unilever Kenya Ltd

Marketing Products by providing information and presentations for the product. Present products to the general public. Sales Promotion by offering product promotions based on the following types: premium offers, prize

promotions, free offers, reduced price offers during limited times, vouchers and coupons. Explaining the full terms to interested consumers, such as special participation and conditions for prize

promotions so the consumer knows what type of commitment she is making. Demonstrating the products that are sophisticated in nature Giving instructions to the consumer on how the product should be used and any manufacturer

warnings concerning the product. Answer all questions in a truthful and clear manner so the consumer feels confident in purchasing or

trying out sample of the product. Recording any sales generated during the presentation for the company's records along with the names

and mailing addresses of the interested consumers.

Education and Qualifications Level Subject Grade Date Degree BSC. Communication and Public Relations 2nd class Upper December 2012 High School KCSE C+ November 2009 Moi University May 2009 - Dec 2012 Communication in listening, speaking reading and writing Maintaining relations with the media Compiling, editing and publishing information Role of communication in public relations, advocacy, campaigns and management Effective communication strategies for a multicultural society Conflict negotiation, mediation and resolution Creative, critical thinking and problem solving skills Maintaining a positive image of a company of an organization Applying information technology in a professional n communication environment Carrying out research in relevant areas in communication and public relation skills

Key Skills I.T.: Introduction to computers

Microsoft word Microsoft excel Microsoft Access Microsoft PowerPoint Desktop Publishing Internet

Languages: English- Fluent Swahili- Fluent

Personal Details Driver; full clean licence

Interests and Activities Networking Travelling Socializing Researching

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References 1. Hamza Noor Commercial Executive Spedag Interfreight Kenya Ltd. Mombasa, Kenya hamza.noor@spedaginterfreight.com 2. Roland Ndombi Drilling & Measurements Schlumberger East Africa & Remotes Mobile 0727105475

3. Colletta Owambo Administrator, Moi University- Coast Campus P.O Box 3735-80100 Mombasa, Kenya Mobile - 0721-461946

4. Farida Nassir-Depot manager Brookside Dairy Ltd P.O. Box 236, 00232 Ruiru Mobile - 0722-465579