cv olivier p. soares

Casa do forno – Sítio da Lombada Boliqueime , 8100-096 - PORTUGAL

Mobile: +(351) 933.107.849 E-mail: [email protected]

OLIVIER PIERRE SOARES

Page 2 of 4 "Nothing is constant except change " –

Heraclito

Objective

• Looking forward being part of an ambitious project, where my skills, experience and enthusiasm bear a positive impact in the organization’s success. Eager to achieve new goals and determined to play a role in Portugal’s development in the tourism arena.

Profile • Actively involved in developing a sensible and pragmatic business offering to the tourism sector in Portugal

enabling the usage of web 2.0 functionalities to increase marketing awareness, sales results and increase customer loyalty.

• Believe that any successful commercial endeavor derives from bringing great value for money, while continuously surpassing client’s expectations.

• Strong in people skills, thrive on involving and motivating team members, believe in management by setting objectives and pragmatic decision making.

• Having successfully operated as an independent consultant has enhanced my commercial skills to generate new business, while strengthening my belief in generating quality and added value to my clients.

• Professional experience highlighted bellow is complemented with hotel industry know-how acquired as co-owner of renowned 3 star Hotel Baia in Cascais

Professional experience

ILM Portugal December 2008 – Present Algarve Associate & Senior Adviser Took over leadership of joint project with Associação Turismo Algarve towards evaluating the impact of the Meeting Industry sector in the Algarve. Also structured and lead a market driven intelligence survey for the Portuguese residential tourism sector. As part of my business development responsabilities, participated in the product mix definition for a newly planned resort in Alvor, launched a Fractional Ownership Think Tank and published several articles in Portuguese press media.

Villas & Vacations (Almancil) June 2007 – November 2008 Rentals and property manager As rental manager, repositioned the pricing portfolio and implemented aggressive procedures for property take-on. Inverted a four years lasting downward trend, achieving a 16% increase in turnover and 17% increase in days sold comparing with 2007. Successfully launched the fitness and club house activities, including the setting up of infrastructures, landscaping and trainers hiring. Create synergies with the rental operations, as well as implemented other added value services. Optimized procedures to improve interaction with customer support services.

Projects participation as Independent Consultant January 2003 – 2007 Liberty Seguros: Acting as Engagement Manager, was responsible for the delivery of the highest priority functionalities through collaboration with the product owner and the delivery team. The project’s objective was to migrate all business support systems to a web-based platform to reduce costs, and speed time to market delivery time of new financial products.





Heraclito

Van Ameyde Corporation (Netherlands): Acting as chief analyst, managed the team responsible for the functional analysis of a European claims handling system for the Van Ameyde insurance group based in Holland. The analysis team was comprised of client’s resources form the Italian, Dutch and French network. The implementation of this claims handling portal, and its implications on the overall processes redesign, represented enormous savings due to the standardization of all business and financial IT support systems throughout every European branches. The financial integration was achieved through SAP technology.

Pernod Ricard (Paris / Lisbon): European wide project to implement a new business model, supported on Sales Force Automation technology to optimize distribution and sales force operations. This Project involved the Dutch, English, Portuguese, Switzerland and German subsidiaries. Responsible for business requirements analysis, functionalities design, development and testing of a Core Model CRM solution during the first phase of the project. Later on, was responsible for the local implementation, sales force training, follow-up and reporting to Paris headquarters.

Santander Consumer: Responsible for the reviewing and redesigning of the Early and Late Collections processes; The opportunity arose while there was an ongoing effort of consolidation of operations with recently acquired Interbanco Bank. Achieved higher levels of productivity, while optimizing work force allocation, without any significant investment in technology and without a 3 month period.

Eurogroup Consulting – France / Portugal November 1999-January 2003 Project Manager for International Missions

Assigned with the Management of all International missions: (Lear Corporation & Caixa Geral Depósitos in France; Banco Fimestic in Madrid).

Supported the implementation of strategic missions for top corporations in the Portuguese service sector (Banco Cetelem, Renault, Saint Gobain,), and within other sectors in the industry (Lusosider, Sommer Allibert, Pinto Bastos).

EDS (Electronic Data Systems) – Portugal April 1999-November 1999 Senior Project Manager

Managed and participated in an organizational and Information Systems restructuring project with A.T. Kearney in the benefit of all Caixa Geral Depósitos branches, where several change programs were identified and scheduled for implementation.

Methodus Sistemas - Portugal May 1995-March 1999 Business Process & Development Manager

Responsible for internal efficiency programs involving organizational and people development. Successfully planned, managed and executed several consulting engagements for a variety of clients, mostly with the top five banking and insurance companies in the country (Bonança, Ocidental, Império, Credibanco, Seguros e Pensões) and within other sectors (Entreposto Comercial, Soporcel.). Redesigned the Auto bodily damage claims process for the Bonança insurance company, implementing a totally EDMS technology dependent environment in substitution of a legacy system.





Heraclito

Education

Business Administration degree candidate, 1993 (Florida State University – Florida, USA)

High School Baccalaureate in Economics, 1988 (Lyçée Français Charles Lepierre – Lisbon, Portugal)

Languages

• Fluent in written and spoken French (Native language). • Fluent in written and spoken English (All university education done in English). • Fluent in written and spoken Portuguese (Second language).

Personal characteristics

• Strong customer orientation • Solid organizational skills • Positive and driven by objectives • Creative and resourceful • Enthusiastic and solution oriented

Awards • The CRM project for Pernod Ricard was subject of a thesis study for the “Universidade Católica”, Lisbon. • Prepared and presented winning case study (Gold Award) for GIGA and WARIA 1998 Excellence Awards for the best

Workflow solution within the European, Asian and African markets. • Attended GIGA’s “Business Process and Workflow” yearly conference in Orlando (1996), London (1997) and

Geneva (1998) to receive the Gold Excellence Award. • Solo winner of national contest to attend a “Process Reengineering Techniques” seminar upon review of work

presented in that area of expertise (1995). • Won participation in a “Business Process Reengineering” workshop presented by the Ted & Lewis Associates.

Training Management specific training • Sales techniques and role play. • Team Management and supervision, coaching and facilitation skills. • Project Management training based on the PMI standards. • Supply Chain operations and Management. (April 2000 – Crete) Technology specific training • Trained and Certified on the Outsystems platform (www.outsystems.com) • Trained and Certified on CRM and SFA implementation (UPDATE and ONIX Based Solutions) • Trained in ViewStar and Keyfile Workflow application analysis and design (Document Imaging and Workflow).

cv olivier p. soares

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