cv - neil curtis

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NEIL CURTIS PERSONAL DETAILS Address: 17 Falkland Road, Sunderland Tyne and Wear, SR4 6XA Mobile: 07702 822259 E-mail: [email protected] Retail & Direct Sales Training & Sales Management A driven, passionate and autonomous individual with28 years of experience in Direct Sales, Sales and Operational Management, Retail Regional /Area Management, Training and Development, with a consistent record of achievement. Driving performance excellence for as many as 20 direct and 150+ indirect colleagues through Training and Development, Regular feedback, Coaching and Performance Management. Continued to add value to individual performances through regular KPI reviews and appropriate direction changes. Developed individual personal growth programs and records of achievement through regular workshops and training. Ensured effective time management and compliance to required company standards by delegating compliance and operational standards issues to experienced team colleagues and senior store managers. Developed and delivered Bespoke Selling skills courses at Phones 4u and Topps Tiles. Developed and delivered 1 day workshop for Communication Excellence for Sales and Retail Managers that included a basic understanding of Multi level Communication using NLP in the Retail Environment. Co developed and delivered a 4 day Coaching and Leadership Workshop and training for Phones 4u Retail managers. Developed and delivered training for Delivering Customer Service Excellence. Personal An excellent Direct Sales and Sales Management professional always demonstrating and applying a positive and supportive leadership style to encourage Team engagement, pride, growth, and ownership of responsibility.I Thrive on developing of people, understanding, and achieving business aims through a supportive but also demanding management style, team focus, training and positive goal-setting. Developing strong personal beliefs and values within the team to achieve very high professional standards and results. Operations Management Demonstrating exceptional time management, statistical analysis, and change management skills to help teams adapt to ever-changing circumstances within the work place. I Enjoy analysing performance exceptions and also areas of outstanding achievement through regular KPI analysis using SMART objectives which drive my team of managers to improve consistently. Always consulting with senior management and

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Page 1: CV - Neil Curtis

NEIL CURTIS

PERSONAL DETAILS

Address:17 Falkland Road, SunderlandTyne and Wear, SR4 6XA Mobile: 07702 822259

E-mail: [email protected]

Retail & Direct Sales Training & Sales ManagementA driven, passionate and autonomous individual with28 years of experience in Direct Sales, Sales and Operational Management, Retail Regional /Area Management, Training and Development, with a consistent record of achievement. Driving performance excellence for as many as 20 direct and 150+ indirect colleagues through Training and Development, Regular feedback, Coaching and Performance Management. Continued to add value to individual performances through regular KPI reviews and appropriate direction changes. Developed individual personal growth programs and records of achievement through regular workshops and training. Ensured effective time management and compliance to required company standards by delegating compliance and operational standards issues to experienced team colleagues and senior store managers. Developed and delivered Bespoke Selling skills courses at Phones 4u and Topps Tiles. Developed and delivered 1 day workshop for Communication Excellence for Sales and Retail Managers that included a basic understanding of Multi level Communication using NLP in the Retail Environment. Co developed and delivered a 4 day Coaching and Leadership Workshop and training for Phones 4u Retail managers. Developed and delivered training for Delivering Customer Service Excellence.

PersonalAn excellent Direct Sales and Sales Management professional always demonstrating and applying a positive and supportive leadership style to encourage Team engagement, pride, growth, and ownership of responsibility.I Thrive on developing of people, understanding, and achieving business aims through a supportive but also demanding management style, team focus, training and positive goal-setting.Developing strong personal beliefs and values within the team to achieve very high professional standards and results.

Operations ManagementDemonstrating exceptional time management, statistical analysis, and change management skills to help teams adapt to ever-changing circumstances within the work place. I Enjoy analysing performance exceptions and also areas of outstanding achievement through regular KPI analysis using SMART objectives which drive my team of managers to improve consistently. Always consulting with senior management and other departments to ensure excellent support to my teams. Establishing compliance and consistency throughout the team by installing regular local processes and checklists that ensure automatic compliance to company requirements such as stock write-offs, time sheet management, audit reporting, stock-take preparation, staff training, and point-of-sale planagrams. I meet deadlines by planning and prioritising objectives and tasks.

Business Analysis & DevelopmentFormulating logistical and financial action plans to achieve the sales, stock, standards, staff, and service goals. Developing in-store and on-site training for colleagues’ personal growth and development.Analysing P&L, financial management reports, KPIs, and operational standards to identify areas for improvement and to enhance and continually move the business forward. Generating new ideas to improve the number of business visitors via workshops or more direct approaches such as trade events and business development coaching for store managers. Reviewing performance and production regularly to ensure that the business goals are met. Suggesting new ideas to lower costs and improve sales within the company, such as processes to follow up written quotations and turn them into sales and also easy-to-follow Excel KPI sheets with colour coding.

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NEIL CURTIS

CommunicationMotivating others to achieve higher performance and productivity levels using specialist NLP Coaching techniques that produce excellent results time and time again. Adopting an assertive and diplomatic approach to all aspects of business development. Building good relationships with clients and colleagues in person and over the phone.

EDUCATION, QUALIFICATIONS & PROFESSIONAL MEMBERSHIP

Level 4 City and Guilds in Preparation for Teaching in the Lifelong Learning Sector, City & Guilds 7303 with Sunderland College.Certificate in Trainer Training with the NLP Academy. Training with NLP. NLP Academy. Licensed Master Practitioner Neuro Linguistic Programming, Mckenna-Breen Ltd, 2000. Diploma in Professional Clinical Hypnotherapy, D.Hyp.

CAREER HISTORY

Aug 2009-Present, Business Development Director and Direct sales and sales management of home improvement products and services to home owners throughout the northeast of England.

Jan 2007 to Present, Training Consultant – Training SME’s in all aspects of People Management, Positive Thinking, Stress Management and Absentee Reduction, Team building, Motivation, Presentation Skills, NLP applications for business improvement, Leadership and Coaching development. Retail Sales and Retail Operations Management, Basic and Advanced Sales Techniques,.

Feb 2006 – Dec 2006 General Manager Esporta Sunderland -Prestigious Health and Racquet Club Reporting to Regional Operations Manager, responsibilities included P&L profitability, budgetary control, Colleague Performance Management over ten departments. Disciplinary and HR policy implementation. Turn over £10 million, 10 Direct Reports and 100 indirect reports.

Major Achievements:Net gain (Members) from July to October 2006 was approaching 70 with below average attrition within the group. Customer satisfaction also improved with a clear reduction in termination requests by members. From March 2006 to November 2006 the total member numbers increased from 5300 to over 5700. Instrumental in the recruitment and team development process for sales consultants and sales managers who produced in excess of target every month with the club being considered as the club that makes the difference for the Regional Sales Performance and target achievement.

2001 – Dec 2005 Area Manager/Regional Director, Controller, Topps Tiles Plc, North East AreaThe UK’s largest ceramic tiles and wood flooring retailer with over 250 stores. Reporting to the Retail Operations Director, responsibilities include customer service, profitability, and growth in an area with 20 stores, up to 150 staff, and over £10m annual turnover. Contribute towards successful development of the company's training department by providing bespoke management, sales and customer service training. Developed a KPI management tool for companywide store managers, which was made available to all stores through the company intranet. Developed a sales quote follow-up process which increased sales numbers from current foot flow levels.

Major Achievements:

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NEIL CURTIS

Built the North East Area into a consistent top achiever in business development and growth with 14% like-for-like target increases.Enhanced the company's brand image by streamlining the team and increasing staff awareness of customer services through regular training and one-on-one coaching.Exceeded profitability targets by 11% by developing colleagues with a coaching system for store managers and teams which maintains a positive personal and company growth platform.Secured low staff turnover by initiating regular team feedback to raise morale and ensure higher job satisfaction. Delivered consistently less than 3% margin erosion and one of the company's lowest stock losses after stock-take by providing managers with a step-by-step stock preparation guide and also by regularly reviewing audit and stock control procedures. Enabled store managers to instantly see how they were performing on all KPIs after introducing an Intranet-based KPI reporting system and improved Coaching and Development skills which meant managers could coach and develop weak areas of performance within their own team.

2000 – 2001 Retail Operations Manager (Three-Month Contract), Wearside Communications, Peterlee, Co Durham.Mobile telecoms sales and service with three retail outlets. Reporting to the Managing Director, responsibilities included overseeing day-to-day retail outlet operations, recruiting, stock control, sales increases, and margin increases. Networked with various suppliers of network air time and hardware such as the handsets and accessories.

Major Achievements: Secured 200% overall business growth in three months and increased profitable connections to the four networks with a new sales strategy, a structured sale process that staff could use without expensive outsourced sales training, and a strong focus on profitability and service.Ensured a more streamlined business plan by reducing unnecessary costs and controls and implementing targets on key profitable areas.Improved brand awareness through positive PR and by developing a nine-step sales and customer service training strategy.

2000 Sales and Management Consultant (Self-Employed), Econolux Ltd, LancasterA marketing company retailing various products including hydrotherapy systems. Reporting to the Sales Director, responsibilities included overseeing sales consultant and manager recruitment and development for the group's Hydrotherapy products.Major Achievements:Wrote and delivered induction training which included Hydrotherapy uses, features, and benefits and also sales presentation delivery.

1997 – 1999 Phones 4u Sales consultantOne of the UKs largest mobile telecommunications retailers with over 400 stores.1999 - 2000 Regional Trainer - Training Department, Phones 4u, NorthReporting to the Group Training Manager, responsibilities included writing and delivering bespoke sales and sales management training courses for all staff from area sales managers to sales consultants. Delivered Training to between 15 and 20 candidates per course.

Major Achievements: Developed and delivered courses including Introduction to Selling ... Advanced Selling ... Retail Management and Business Development ... Coaching and Leadership for Managers ... Communication Excellence (Multi-Level Communication Skills for Sales and Sales Management)

1997 - 1999 Area Manager, Phones 4u, NorthwestReporting to the Retail Operations Director, responsibilities included overseeing between 10 and 15 High Street stores in the North East and the North West of England. Ensured that correct administrative

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procedures were adopted and that legal issues were enforced throughout the area.

Major Achievements:Opened ten New Concept stores in the North West of England from Lancaster to Chester within 15 months.Met and exceeded volume targets specified by the business plan.Developed highly efficient retail teams, which worked well together by accurately assessing staff and store peak performance levels and ensuring regular performance feedback and development.Ensured that stock loss and shrinkage were kept well below tolerance levels by ensuring complete compliance when implementing and monitoring the company stock and cost control measures.