Joanna Lench 20 Bowness Road Catford SE6 2DG

Mob: 07738537197 Email: frankie_mae@hotmail.co.uk (personal)

Profile:

I have acquired a variety of transferable skills from my previous jobs. I have developed the ability to work under different direction either as part of a team or as an individual. I enjoy working under pressure, using my initiative and working towards deadlines. I have a memory ideally suited to learning new skills and I believe I would adapt easily to another work place. I also feel that I would fit in well with the rest of the team.

Educational History:

2014 – London Academy of Media, Film & TV – TV Presenting Diploma

2006 – 2009 – Bristol Academy of Performing Arts, Bristol 3-Year Diploma at degree level in Musical Theatre

- Grade Achieved: Distinction (82%) -

2004 – 2006 - Strode College, Street, Somerset BTEC National Award (Dance) – Grade Achieved: MMM (Merit) BTEC National Diploma Performing Arts (Musical Theatre) – Grade Achieved: DDD (Distinction) –1999 - 2004 – Huish Episcopi Secondary School, Langport, Somerset GCSE’s Maths B English Language B English Literature A Science (Double Award) C-C Music C History B P.E Studies A French A Statistics C R.E (Short Course) C Citizenship (Short Course) C

Other Qualifications/Skills: European Computer Driving License MS office - Outlook, Excel, Word, Power Point and Publisher Website Design, In Design, Photo Shop, Sage Pay, E Newsletter I hold a full Clean Driving Licence (Sep 2006) and UK Passport

Employment History:

May 2012 – Present Rainforest Cafe London Sales and Marketing Coordinator Responsibilities include working as Personal Assistant to the Sales and Marketing Manager; creating the company E-Newsletter; social media marketing including Twitter, Facebook, You Tube, Trip Advisor and others; diary management; story boarding and script writing for company promo videos, Developing a brand new website and E-Newsletter for sister company ‘KidzLoveLondon’; menu/poster/leaflet design; managing Santa's Grotto; project analysis; scheduling staff; handling invoices; customer service & dealing with complaints; market research; recruiting and training new staff; taking reservations; Telephone and email enquiries; attending networking events.

June 2009 – April 2012 M&M theatrical Productions UK Tour Actor/Tour Manager: 9 contracted tours around the UK and Ireland performing various educational shows and pantomimes in Primary Schools. (Performances included half hour workshops after the show) Tour Manager responsibilities included included accounts management; travel organisation including driving; time management; get ins and get outs with set; health and safety; sales; team management; training junior members of the company; being a company representative.

April 2008 – Sep 2008 Valley Cars Taxi Firm Bristol, Somerset Controller: Role included working as the receptionist; being first point of contact with company; receiving telephone bookings; diary management; scheduling drivers; using tact and discretion in challenging situations; late hours often until 3am and early starts.

Aug 2006 – Nov 2007 Pilot Clarks Village Weekend Sales Assistant: Team member. Role included training junior staff members; till work including refunds and exchanges; sales promotional activities/incentive schemes; customer service; handling stock, deliveries and stock taking; handling large amounts of money; housekeeping

Hobbies and Interests:

My hobbies include all areas of music, dance, theatre, reading, travel and socialising with a variety of people. Having spent three years touring, which required living and working with my colleagues, it has made me very aware of the need for team work and co-operation. I am cur-rently seeking a challenging position where I can utilise my skills, education and experience to the benefit of a reputable company.