BIGGY BEN MUSARURWA ID NO – 781997-G18 C207 Knights BridgeErnie’s PlaceDie WilgersPretoria0002South Africa.IELTS SCORE-General category 6, 5Dependents- 4Marital status- married+252617669740

Biggy3_mhla@yahoo.com

Profile:Currently I am working for Capstone Corporation International t/a CFAO Motors in Tanzania as an International Executive working as a Service Manager for Mercedes Benz PC, CV, Jeep, Nissan, Suzuki, Maruti and Volkswagen and the body shop. Four workshop managers’ report to me. Previously I worked at Mercedes Benz South Africa as a Dealer technical Specialist –Commercial vehicles. I worked for MAN- VW Truck and Bus Ag Centurion as a (Master Diesel Mechanic)-Gearbox specialist –ZF and Eaton from 2010 up to the end of 2011. I worked at Bhp Hartley Platinum Mine for five years as a diesel fitter mechanic. I spent four years as a Lead heavy duty mechanic/fitter with Pacific Architects and Engineers-A Lockheed Martin International Company in Sudan where I made a huge mark. I was a Project Manager for four consecutive years where I had a

workforce of 80 people. This was a senior management position then and again I did perform very well. I have occupied several business positions for the past 20 years i have been involved in workshop operations. I have worked as a workshop manager, Workshop Foreman, Chief Operations Officer as well as a Lead Specialized Mechanic / Supply Chain Technician, Dealer Technical Specialist MBSA, with reputable organizations such as Mitsubishi Motors-Sand ton, Mercedes Benz Commercial Vehicles-Centurion which are Daimler Chrysler of South Africa Dealerships, Mercedes Benz South Africa and Pacific Architects and Engineers-A Lockheed Martin International company from the USA which is a top five company in the world.

I thrive on discipline and respect to achieve set business objectives. I work with an incisive mind and unrivalled imagination in carrying out my duties. Biggy is a “hands-on” person who embraces the practice of management by walking around. Biggy works with terrific perseverance and is always a ball winner. I have the guts of a true professional as has been witnessed by those who have come to know me, including my fellow workers.

I am attentive to detail, very analytical and have a big character when executing my daily responsibilities. I am a natural leader and very proactive in everything I do. I am known for being a respectful person, a disciplinarian, a candid, an honest and straight forward person.

My motto is “small things matter most in business”. I embrace the spirit of teamwork and networking. I am a big picture thinker and an initiative individual who plans and schedules his work to attain organizational goals. My twenty years of diversified experience in the motor industry business sector have taught me to be disciplined in character and proficiency. Here I am the pride of serious and professional organizations.Career Objective :

I am looking for a very challenging position as a Truck Transport diesel mechanic, Lead heavy duty mechanic, Truck Trailer mechanic , ZF Transmission specialist and Service Manager where I can utilize my international business and technical experience, diversity and aptitude to achieve organizational preventive maintenance standards and expectations. I do have more than twenty two years’ experience as an all-rounder in preventive maintenance, repairs, after sales service and training. My ambition is to work for a top of the range organization which recognizes that employees are assets; in return employees should be worthy that recognition. The true test of a man is what he does when no one is watching.Skills Summary:Computer literacy:Introduction to computersMicrosoft outlookLotus notes basicPowerPoint 2010 basic/intermediate 1, 2, 3, & 4Excel 2010 basic/intermediate 1, 2, 3, & 4Technical:

Wide knowledge of computer based engine fault diagnostics using Man cats 1&2 for M A N trucks and Star diagnosis tool for Mercedes Benz.E.g. Carrying out a compression test, switching off of single cylinders, test of smooth running control, test of impact time, checking of incorrect polarity and test of proportioning solenoid valves under the actuations.

Twenty two years hands on and managerial experience on Workshop management, engine overhauls, suspension overhauls, mechanical and electronic trouble shooting ,bumper to bumper repairs and maintenance on heavy duty diesel trucks, motor cars, stationary generators, earthmoving equipment ,and maintenance of fishing rigs,

10 years’ experience as motor car transmission specialist.

10 years’ experience as ZF &Eaton gearbox specialist including the Mercedes Benz transmissions.

Proficient with hand and mounted power tools for drilling, cutting and grinding, gas and arc welding, brazing and soldering, tape and die sets and precision measuring instruments for the automobile workshop.

Management, supervisory, team leading and after sales service technical skills.

Hardworking, independent thinker and the ability to work autonomously.

Vast experience on mixed fleet preventive maintenance.

General bench fitting and fabrication. Highly multi skilled and multi-talented, have the ability

to work on anything mechanical, be it a small car, a tractor, trailer, truck, generator, hydraulics, pneumatics or electronics and 4X4S.

Have an international flare and a mentality of being disciplined and respectful.

Specialized product models

GearboxesZF AS- Tronic, ZF Ecomid, ZF Ecolite, ZFS6-85, ZF 6S -850, ZF Range changes, ZF Intarders

Eaton gearboxes-6 speed, 9 speed splitter and 5 speed models.

Mercedes Benz commercial transmissions

G60 - G85G131 – G330

Mercedes Benz Heavy duty Trucks-Actros, Axor, Sprinter, Atego

M A N Heavy duty trucksTGA33.410, TGA 26.480, TGA33.480, TGA 18.410, TGS26.280, TGS 26.440, TGS 27.440, TGS 27.480, TGA 33.400, TGA33.360, TGM18.240, M2000, L2000, F2000, LE18280, LE26.280, LE10.160, TGM25.280, CLA15.220

MAN buses - HB5, HB4, HB2, HB1, A63232, A63352

VW trucks-17.280, 15.180, 17.250, 19.320

VW buses-17.210, 18.210,

Armoured vehicles - American grizzly and husky.

Mitsubishi -Pajero 4X4, Colt, Outlander and Mitsubishi Lancer

Forklifts - Toyota, Hyster.

Tractors - Ford New Holland, Fiat, Massey Ferguson, International, and Generators

General Product Models-4x4s, Mazda, Nissan Ud Trucks, Nissan, Toyota Trucks, Toyota, Scania, Petrol Generators, Land Cruiser, Isuzu, Renault, Dodge and Ford Models

Other-Trailers, Hydraulics and Pneumatics Components, Gas and Arc Welding, soldering

Achievements :

Have been exceeding the budget of 253 million Tanzanian Shillings every month as Service Manager for the past seven 14 months.

Attended to 14 cases where by the vehicles could not be fixed for a period exceeding two years.

Introduced the flying Technicians program at CFAO Motors.

Handled the Tips case of the year at Mercedes Benz South Africa- Ons Groei Bouidery engine failure at 10000kms.

Holds the PAE 4 year desert medal in Sudan with the United Nations.

Resolved an overheating problem that had persisted for over five years.

Fixed a turbo brake problem after the dealership had replaced six turbochargers without getting rid of the cause.

Pioneered the gearbox unit shop for MAN Centurion –South Africa in March 2010 which at present generates R1 million rands per month from labour, gearbox parts sales and sales of service exchange units.

Had the highest serviceability record in Darfur Sudan -Satellite workshop for four years in El Daein and El Genaina from 2005 to Dec 2009-above 84%.

Achieved 92% serviceability record from January to December 2007, beating the Canadian record of 90 %.

Turned around the fortunes of a ten-year loss-making project into millions of dollars in profit in just the second year as a Project Manager in 2000.

Reduced employee turnover from around 75% to 0% in 2003.

Was the Group’s 4th overall technician of the year in 2004 in the Pajero and Colt categories at Sandown Motor Holdings-A Daimler Chrysler of South Africa Company

Achieved 84%Customer Satisfaction Index Rating as a Service Advisor at Mitsubishi Motors Sand ton in South Africa in 2004.

Resolved a customer complaint which had gone unresolved for over 3 years at Mitsubishi Motors to the great satisfaction of the client in 2004.

Won two trophies as a football team manager at Nyaminyami Municipality in 2000 and 2001.

Obtained a distinction in Consumer and buyer behavior in my BBA Degree studies.

Was the highest student in the Grade Seven Examinations in 1985 at Mahusvu Primary School

Positions being held in the church

Reverend Provincial transport chairperson.

Educat ion: BBA Degree in Marketing Management

Apprenticeship Training

Name of technical College Harare institute of technology.Duration of study 1990 TO 1993Certification Zimbabwe National Craft Certificate in Motor Vehicle MechanicsSubjects passed Workshop Technology Workshop Related Studies Workshop AssessmentGrade CreditYear 1992

Industrial Attachment:Name of Company Duly –New Holland MotorsDescription of Company Motor, Agricultural, Tractor, Farm Equipment and Truck DealershipPeriod Attached Jan 1991 Aug 1992

Final Industrial AttachmentName of Company Puzey&Payne –Hyster MotorsCompany Description Peugeot, Bmw and Hyster Forklift DealershipPeriod of Attachment Sept 1992 Sept 1993Sept 1993 To Nov 1993 At College studying advanced diesel theory and preparing for the trade test.

Diesel Trade Diploma - Class one skilled worker artisan in diesel and motor mechanics to include tractor mechanics.Year completed 1993.Name of College Harare Institute of TechnologyCertification Certificate in basic hydraulics, pneumatics and electro pneumatics.Duration September to November 1999.

Name of College Harare Institute of TechnologyCertification Certificate in applied economics and working environment management.Year 1991-1993Name of Testing Centre Olifantsfontein- South AfricaCertification Trade Diploma- Red Seal-Motor MechanicYear 2003 AugustCertification Trade Diploma- Red Seal-Diesel Mechanic Year 2003 NovemberName of College Graduate School of Marketing - SA

Certification BBA Degree in Marketing Management

Year 2006Subjects Passed 21 Principles of Marketing Principles of Business Management Principles of Economics Principles of Business Communication Principles of Business Law Statistics Consumer and Buyer Behaviour Practice of Marketing Marketing Communications International Marketing Financial Aspects of Marketing Practice of Marketing Research Marketing Strategy Strategic Management Human Resources Management Distribution and Logistics Management Financial Accounting Management Accounting Services Marketing Relationship Marketing Public RelationsMedium of Instruction at Schools: English

Professional Qualifications BBA Degree in Marketing Management A Card Motor Mechanic A Card Diesel Mechanic Class One Skilled Worker Qualification-Petrol, Diesel and Tractor Mechanics Diploma in Marketing Management Higher Certificate in Marketing Certificate in Marketing National Craft Certificate in Petrol and Diesel Mechanics Certificate in Accounting First class Certificate in Applied Economics and Working Environment Management Certificate in Hydraulics, Pneumatics, and Electro pneumatics

Proficiency Training & Certification

M A N –VW Master Mechanic Phase 2010 As Tronic/ Zf – Intarder Repair Zf and Eaton Gearbox Overhaul Procedure Heavy Duty Axles –M A N and VW Overhead Crane Operator As Tronic/Zf-Intarder Repair Basic Air Brakes and Electronic Braking Systems Basic of Engine Technology M A N TGA D28 &D28 Common Rail Overhaul. Man Cats 1 Electronic Diagnostic Course

Mercedes Benz Commercial Vehicles Training 2011 (Maintenance and system technician courses)

Maintenance Level 1 Maintenance Level 11 Telligent Engine Management Systems - X5048F-ZA.CV2 Telligent Brakes and Air Suspension Systems Parameterization of the PSM – T0256F-ZA.CV2 Drive Authorization and Locking Systems- Mbcv –To243f-Za.Cv2 MB Range change transmissions (G131 –G330) T0266F-ZA.CV2 MCV Transmissions (G60 G85) X5051F-ZA.CV2

Transmission Management systems – X5052F-ZA.CV2 Voith Retarder 115 HV course

Electronic Diagnostic MachinesName of Diagnostics Tool ApplicationStar Diagnosis Mercedes BenzVASS PC VW Man Cats 1&11 M A N.WI Tech Jeep Professional Membership : Associate member of Institute of marketing management-IMM South AfricaOfficial Publication –

One, in the Desert Miracle in SudanProfessional Experience

Capstone Corporation International LTD, T/A CFAO MOTORS Tanzania: A French international company.Employed as an International executive - Service Manager MB Passenger and Commercial vehicles, Jeep

and Volkswagen, Dar es Salaam and Alliance Auto VW Workshop in UgandaManaging 154 PeoplePeriod May 2013 to December 2013.Main purpose of job:Establish and agree with the After Sales Manager and meet objectives to cover:- Labour sales for the four brands being managedAdministration of the entire service departmentTo provide the best possible service to the customers while maintaining a satisfactory profit contribution to the organizationTo contribute to the development of the service departmental plans and budget, including Gross profit, control of direct and indirect expenses, labour efficiency and all related items to achieve financial and customer service targetsTo organize, direct and control the activities of workshop staff and supervision to achieve plans and budgets, ensuring optimum use of all material, financial and personnel resourcesTo contribute to the development of all operating and administrative policies and procedures to ensure the achievement of all tasks smoothly and in a timely mannerRelationships:Directly reports to the National Service ManagerRegular and direct working relationship with new vehicle sales manager Commercial, Parts Manager, Service administratorDirectly supervises Service advisors, two workshop supervisors, and Service administrator. Responsible for Commercial vehicle workshopOthers with whom there are regular but indirect working relationships, Manufacturer`s representatives, Suppliers and specialist repairers

Scope:Staff - To establish staffing levelsAssets – Levels to be established.

Other responsibilities:Plan and initiate service selling campaignEstablish adequate safety and security procedures and equipment to protect departmental property, equipment and personnel.Establish and administer in Dealership Training policies and standardsEnsure that apprentice trainees maintain adequate records and sound plan for the future manpower requirements of the organization is in place.Keep adequate training records to comply with government legislation.Ensure that clerical functions within the departmental operations are carried out accordingly in line with the company policies e.g. Warranty claims, Customer follow up systems Estimates and pricing records.Maintain good communication with other departmental managersAdvise when necessary on mechanical and diagnostic difficultiesProvide for vehicle appraisal as required by the Sales departmentMaintain satisfactory customer relations through expeditious and courteous handling of all service customers including ensuring customer complaints are suitably resolved.Implement correct handling of Warranty goodwill matters in the best interest of customers and the company.Ensure adequate supply and maintenance of tools and equipmentResponsibilities for results:Costs:Maintain effective expense control in line with sales objectives by monthly examination of the level of expenses against budgetMaintain workshop staff productivity records to ensure that the labour resource is fully utilizedRegularly examine financial information and subsequently attempt to increase profitability by revising workshop procedures, reducing costs and increasing productivity.

Improved Profitability:Ensure that the Service department is achieving set targets and objectives by continual examination of operating controlsEnsure premises and equipment available are used effectively and efficientlyImproved job satisfaction:To improve efficiency by the ultimate use of excellent workshop conditions, new equipment and tools and the effective use of the human resource –labour

Limited authority:Capital expenditureAll prices and discounts must be within policy agreed by the After Sales Manager, unless otherwise approved.Not to exceed budgeted expenditure and stock level without Justification and approval of the said.

Mercedes Benz South Africa - www.mbsa.co.za

Manufacturer of heavy duty construction, haulage trucks, buses, passenger cars and vans.

Offers sales, service and Dealer network support.

Exports to the European markets.

Job Title: Dealer Technical Specialist –Commercial vehicles.Period February 2012 to November 2012.No of employees - 6500

Duties

Requirement overview-To ensure high levels of technical support and technical investigations for Dealer network and key accounts in compliance to the Company’s Integrity and Anti bribery Codes Conflict of Interest Policy and SHE requirements and to perform

tasks and duties and to inform superiors about any deviations.

Technical repairs and support queries-Coach, advise and support Dealer network workshop personnel in resolving technical queries/ issues timeously.

Reports – Compile detailed and concise technical reports.

Brand Support – Provide advice and technical back up support for product launches and key accounts.

CSI-FFV – Being proactive in the identification of product non -conforming components.

Technical Investigations and Case resolution – Share case resolution information with all relevant parties Warranty, parts, Dealerships, Marketing and source plant.

Continuous Improvement – Responsible for continuous improvement initiatives aimed at reducing costs and improving processes.

Carries out field service work at Dealerships on technical problems they can’t solve in four days.

Representing the after sales division at DAC meetings.

Identifying and raising all product non -conformance issues at meetings.

M A N & VW Truck and Bus AG Centurion -South Africa

Manufacturer of heavy duty man-vw trucks and buses in South Africa including 22metres and 32 meters long train buses.

Offers 24 hour field service support, sales and service to on road and off road clients including mines and construction companies.

No of employees 150Website -www.mantruckandbus.co.za

March 2010 Dec 2011 –ZF and Eaton Transmission specialist - (Master Diesel Mechanic)Duties

Takes standby for a week or two per month-on call 24 hours- field service

Assess gearboxes, engines and differentials Strip, clean, quote and repair engines, gearboxes and

all general repairs. Remove and fit hydraulic pumps, filters, cylinders,

hydraulic pipes, valves and tanks Carry out brake overhauls and suspension overhauls Remove and fit tyres Carry out repairs on Cat machines by the mines. Carry out electronic diagnostic with the ET Computer. Carrying out F1 and TGA 1 service. Carrying out F2 and TGA 2 services. Carrying out F3 and TGA 3 services. Carrying out F4 and TGA 4 services. Develop strategic and operational plans. Assist in preparing the unit shop budget. Implements the budget and checks any deviations

through the commitment register. Prepares daily, monthly and yearly detailed operations

reports. Trains apprentices and develop training programmes. Orders parts in liaison with the parts department. Schedules meetings for the unit shop. Prepares failure reports. Makes quotations. Builds and maintains customer relationships.

Advises the parts manager, workshop manager and the after sales manager on key technical gearbox parts issues.

Pacific Architects & Engineers- A Lockheed Martin International Company-USA-www.paegroup.com

International project management contractor. Works on projects from the US department worldwide,

the United Nations, NATO and the African Union. No of employees +5000 in Sudan.

Dec 2005 to Dec 20 09 - Lead Heavy Duty Diesel Mechanic Duties Fly in and fly out roaster Workshop management and supervision. Maintenance of Detroit diesel engines on Grizzly and

Husky. Stripping and assembling planetary assemblies-axles. Servicing of graders, excavators, Dozers, Front end

loaders-Cat machines. Carrying out preventive maintenance on APCs-Grizzly

and Husky. Carry out general inspections on construction

equipment. Carrying out repairs on tipper trucks, stone crushers

and concrete mixers. Carrying out major and minor services. Carrying out inspections and compiling reports Ordering parts, receiving and dispatching Testing of APC’S Maintaining of high quality standards in the workshop

and on the work output. Maintaining constant contact with the sector sites to

enhance operational efficiency. Updates the Sector Commander on a continuous basis

on the condition of the fleet. Prepares daily reports.

Trains subordinates. Carrying out faulty diagnosis on the fleet. Opening and closing of work orders Booking of flights to go to the sites for repairs. Liaising with the Officers commanding the sites.

Mercedes Benz Commercial Vehicles, Centurion, RSA – www.sandown.co.za

Manufacturer of on road and off road trucks, construction vehicles, tippers and buses.

Offers sales, after sales service support and repairs to their clients.

No of employees +2000Feb 2005 to Dec 05 . Mercedes Benz Diesel Truck Mechanic

Duties Carrying out major services, minor services, and

general repairs on Actros, Atego, Sprinter, Tipper trucks, Construction equipment and Vito.

Repairing engines, driveline systems, suspensions, brake systems, and electrics.

Carrying out faulty diagnosis with The Star Diagnostic Machine.

Updating the team leader and the service advisor on progress being made on the customers vehicles

Maintains high quality standards to keep the CSI at desired percentages.

Advises management on ways to improve the Customer Satisfaction index.

Liaising with the back office-ordering parts. Carrying out adjustments to the engine management

system-external components. Training subordinates.

.Mitsubishi Motors Sand ton - www.sandown.co.za

Motor car dealership, colt rodeo, Mitsubishi Pajero, Lancer and Outlander models.

Offers sales, after sales support service and repairs to clients.

No of employees 168.Nov 2004 to Feb 2005 - Service Advisor

Generating more work for the Dealership to maximize returns.

Ordering parts. Releasing & delivering vehicles to the customers Managing and monitoring the Customer Satisfaction

Index. Advising the Service Manager on ways to improve the

CSI. Ensure the vehicles are properly cleaned before

handing them over to clients. Attending to customer’s queries professionally and

competently. Offering after sales service to the clients. Booking in vehicles for repairs. Carrying out inspections to make sure all the repairs

have been done. Supervising workshop personnel. Checking progress on customers’ vehicles and updating

them. Carrying out general workshop administration duties. Explaining the invoice to the client competently and

professionally. Escorting the clients to their vehicles.

May 2004 to Oct 2004 - Diesel & Motor Mechanic

Carrying out major &minor services on Pajero, Colt, and Lancer.

Repairing engines, suspensions, brake systems, and electrics.

Carrying out faulty diagnosis with the MUT 11 Machine.

Updating the team leader and the service advisor on progress being made on the customers vehicles

Maintains high quality standards to keep the CSI at desired percentages

Liaising with the back office-ordering parts. Carrying out adjustments to the engine management

system-external components. Training subordinates. Stripping and assembling Colt injectors. Adjusting Colt injector pumps to reduce smoking.

Nyaminyami Municipality

May 2000 to June 2003 - Project Operations Manager It was an income generating project for the regional

council Regional council with fishing rigs, Equipment and

tractors to service the community. No of employees 249

Duties Managing ,directing and overseeing Project operations

in: Human resources administration, workshop activities,

production, planning and control, marketing activities and camp administration.

Formulation and implementation of budgets. Maintaining commitment register. Keeping and maintaining the project asset register. Conducting project meetings Formulating five year strategic plans and one year

operational plans Advising municipality on strategic development issues. Preparation of project monthly statements-income

against expenditure. Writing monthly and yearly reports. Developing training programs for the project staff. Setting production targets for the year. Formulating strategies to achieve set targets.

Developing motivational strategies to enhance the achievement of organizational goals.

Conducting research on competitors within the same industry- industry analysis.

Carrying out internal auditing of the project. Inventory control and logistics. Following up on suppliers sublet labour. Purchasing of spares and equipment. Allocating resources effectively to enhance the

attainment of set goals. Evaluating the plans so as to make the necessary

changes for the remaining part of the budget. Planning and scheduling of leave days for the project

personnel. Petty cash management. Analyzing the bank statement Cash collection. Member of the works council. Marketing of company products. Sales management activities. Drawing of marketing plans and executing of these. Building and maintaining relationships.

Encore Waste ManagementWaste Management Company with its own fleet of dump equipment, motor cars and hydraulic dump trucksNo of employees 300Jan 1999 to April 2000 - Fleet Workshop Foreman DUTIES

Carrying out major &minor services on Nissan UD trucks, plant and equipment and compactor trucks.

Repairing engines, suspensions, brake systems, and electrics.

Carrying out faulty diagnosis on hydraulic equipment and rectifying faults.-Leach hydraulics. Removing and replacing hydraulic cylinders.

Repairing valves and pumps. Testing and adjusting of the above. Conducting workshop meetings.

Spares procurement.

Updating the General Manager on progress being made on the fleet.

Maintains high quality standards to keep the CSI at desired percentages

Liaising with the back office-ordering parts. Carrying out adjustments to the engine management

system-external components. Stripping and assembling engines, gearboxes and

suspension systems. Designing and implementing training programs for

subordinates. Managing and directing workshop activities. Training apprentices. Conducting workshop meetings. Spares procurement. Carrying out general repairs on Nissan Diesel trucks

and motor cars.

Bhp Hartley Platinum Mine-No of employees 12001993 Dec to Dec 1998 Diesel Fitter.

Responsibilities- Carrying out field services, engine overhauls, attending to project breakdowns, standby electrical and hydraulic repairs on mining equipmentr.

Servicing automatic gearboxes Replacing faulty hydraulic working cylinders and pipes. Repairing engines, gearboxes, suspensions, brake

systems, and electrics. Updating the team leader on progress being made on

repairs. Maintains high quality standards to keep the CSI at

desired percentages Liaising with the back office-ordering parts Training subordinates

Carrying out adjustments to the hydraulic and pneumatic components and engine management system-external components.

Carrying out repairs for Roadworthy certificates.

REFEREES: Will be provided on request