CHRISTINE O’CONNELLCahir Cross, Ballinasloe, Co. Galway

Mobile: 087 9129816Email: christineoconnell1@hotmail.com

A flexible, adaptable and responsible person with 24 years experience in delivering excellent customer service in different environments. A well presented, confident and articulate person who can listen and communicate with ease on a professional level. Approachable, kind and sincere in my interactions with people. Strong organisational and motivational skills. Reliable, trustworthy and honest. Calm and good humoured under pressure. I have a full clean driving licence and my own transport.

VOLUNTARY WORK EXPERIENCE

2015Dr. Verona Hegarty – General Physician (Bon Secours & Galway Clinic)Secretary: Majella RiddelMr. Brendan Waldron – Orthopaedic Surgeon (Bon Secours & Galway Clinic)Secretary: Eileen Collins

o Working on a voluntary basis to gain experience and become proficient in the role of a Medical Secretary.

July 2014 – present dateEast Galway & Midlands Cancer Support Centre

CAREER HISTORY

March 2016 – present date: Galway County Council (East Galway Landfill)ADMINISTRATION

Responsibilities:o Maintenance of Health & Safety folders and Policies/Procedures folders.o Reception duties.o Operation of weighbridge – lorry weigh in and recording relevant information.o Scanning and emailing of expense documents for payment.o Raising Purchase Orders and carrying through same to completion (GRN) for payment.

November 2015 – March 2016: Mr. Chris Collins, Consultant Surgeon MEDICAL SECRETARYResponsibilities:

o Reception duties including the handling of patient inquiries via phone and also patient care when in attendance for clinic appointments, including handling of payments.

o Booking of surgical & medical procedures with various hospitals which can involve co-ordinating of a number of procedures within different areas of the hospital.

o Following up with different departments to obtain reports and upload same to patient files for consultant review.

o Accurate Dictaphone transcription and noting from same if additional actions are required i.e.: sending reports in addition to letters to ensure patient care is followed up.

o Setting up and maintenance of patient files. o Setting up templates for letters.

September 2015 – October 2015: Holy Family Nursing Home, KillimorCARE ASSISTANTResponsibilities

o Personal care for the residents of the nursing home.

February 2011 – August 2015: NPD Market Research, AthloneDATA CLASSIFICATION ASSOCIATE – USA Footwear TeamResponsibilities

o Analysing and compiling P.O.S. data from retailers for reporting to high profile international clients. Reports were subject to weekly and monthly close-out deadlines.

o Quality review of internal business dictionary and quality audit on internal and off site team members.

o Training of internal and off-site team members on efficiency processes: i.e. – production and quality best practices.

o Responsible for delivering special projects to specific deadlines.Achievements

o Designed and implemented a team production/quality plan to improve production and quality results. This was a self-motivated action approved by management.

o Received two awards from management in recognition of exceeding personal production and quality targets. These awards also recognised my contribution to the overall team.

2010 – 2011 KCI, AthlonePRODUCTION OPERATIVE/OFFICE DUTIESResponsibilities

o Manufacturing of medical devices to the highest quality standard.o Maintenance of training databases for the company employees.o Research and review of document history records for customer complaints.

Achievementso Selected first from my hire group to do end of line quality inspection on completed

products.

1990 -2009: Cigna Healthcare Ireland Ltd, LoughreaSENIOR CLAIM ASSOCIATE (Promoted 1993-2009) Responsiblities

o Retained threatened business and developed strong customer relations by providing excellent quality results.

o Achieved and maintained production and quality targets to the highest standards.o Supported the team technically by assisting them in resolving complex claim issues.

o Liased closely with management on reports for employees with quality issues.

Achievementso A strong knowledge of medical terminology and customer focused business.o Selected by management to train team members experiencing difficulties in quality areas

on a one to one basis.o Appointed by management to coach team members to process non standard claims

following the initial training process.o Chosen to manage high profile non standard customer accounts where customers

experienced difficulties with their previous service.o Selected by management to participate in time/work management projects e.g. Kaizen

QUALITY REVIEWER (Promoted 2007-2008)Responsibilities

o Performed random audits on processed claims.o Authorised payment on complex claims that exceeded claim associate payment limits.

Achievementso Identified error trends and compiled quality reports outlining processor retraining

requirements for management review.

BENEFIT ANALYST (1990-1993)Responsibilities

o Evaluated and finalised medical claims to a $15,000 limit.o Surpassed all company production and quality targets.

Jan-March 1990 Kelly’s Printing Works, BallinasloeReceptionist1989-1990 Dubarry Shoemakers, BallinasloeOffice Administrator

EDUCATION AND TRAINING

Year Course College/Institution2015 Manual & Patient Handling Holy Family Nursing home2015 Recognising & Responding to Holy Family Nursing home

Elder Abuse in Residential Care 2010 Supervisory Management FAS FETAC Level 6 - Merit2010 Retail Sales FAS FETAC Level 4 - Credit2010 Manual & Computerised Accounts SAGE2009-2010 Diploma in Quality Management A.I.T. Distinction2009 Medical Secretary Diploma Pitman Training – Distinction

Typing Speed – 70 wpm2009 Advanced Word Processing FETAC Level 5 – Distinction2000 Receptionist/Customer Service GMIT1989 Bilingual Secretarial Course Athlone Community College

1988 Leaving Certificate Ballinasloe PERSONAL DETAILS

Leisure Interests: Jewellery making, gym member, reading. Achievements: Presented with performance recognition awards from management Selected as Employee Forum Representative by my peers.

Nominated by peers for employee of the month regularly. Awarded perfect attendance recognition awards.

REFEREES Available on request