Christian M. Otzen christian.otzen@yahoo.co.uk

https://cl.linkedin.com/in/christian-otzen-34134893Working Permit for the European Union and selected countries in South America.___________________________________________________________________________________

PERSONNAL STATEMENTI have had ups and downs so far and I am also far from perfect but... I am a reliable worker with over 18 years of experience and, having spent 7+ years out of my comfort zone did bring to me a new challenge every day, helping me realize that I'm able to do things I thought I'll never do and turning me into a more complete professional as well.Having lived in 4 countries so far, has given me the ability to adapt to changes

PROFILE SUMMARY Starting as a Concierge in a local Hotel and, a Site Representative in a local hardware store while I was still studying, even that during the year 2002 I accomplished 3 different jobs during the day/night time. I made my way up to a Regional Operations Officer and after, a Research and Documentation Officer for a local Museum where I accomplished several tasks to help the Museum reach its yearly goals. Despite that my experience range from dealing with public/customer/users, computer’s programming and support, planning, administrate, management, teaching, personnel supervisor, ISO 9001/2008 Internal Quality Auditing and leading meetings to even solve problems on a daily basis; which may seem to be to spread out, I was required often by my peers to support them, thanks to my ability to learn fast and quick understanding of the tasks I was able to teach to them.

4

16

Years of experience

Contractor/independent

Full time employee 4%13%

4%

9%

24%

32%

13%

Work Experience by Role

Site RepresentativeProgrammer/AnalistTourists' GuideFamily BussinesRegional Operations Of -ficerResearch and Documen-tation OfficerInternal Quality Auditor

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Bilingual, fluent in Spanish and English. Problem solving. Leading teams, workgroups. Decisions taking and handling. Public speaking (Lecturer – Trainer). Ability to work on own initiative as well as a member of a team. Excellent inter-personal (written and verbal communication skills). Analytical. Objectives oriented. Mobile, willing to relocate and travel.

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COMPUTER SCIENCE SKILLS Programming languages – Clipper, APL, Visual Basic, HTML, .ASP. Data Bases – Oracle, Access. IT support – Desktops, Networks (Lan – wLan), M.S. Office/OpenOffice, M.S. Windows. Ability to scope technical requirements (signoff for software, hardware and networking).

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ADMINISTRATIVE SKILLS Organizational skills. Small business management. Accountancy. Ability to establish relationships at all levels of management (internal and external). Field-based experience including resource planning and project management. Optimizing resources and time allotted. Dealing with providers/dealers and with customers (internal and external)

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GENERAL SKILLS Attending public - Customer support - Public relations. Spanish/English translations. Quick learning. Meeting deadlines. Provide support to apprentices as required Ability to quickly develop an understanding of products and how it maps directly to customer requirements.

Promote the sharing of ideas. Training and Staff motivation Sufficient presence to take the lead in getting plans agreed and implemented. Leading meetings. Attending local/national authorities (civil and military). Ability to travel on short notice (by car, bus, ship or airplane) Exhibitions planning (museums). Ability to work with limited supervision Quality auditing (ISO 9001:2008).

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BASIC SKILLS Trilingual, Basic in German. Personnel Recruitment. Marketing campaigns. Acquisitions. General Cleaning. TV/Radio/Newspapers interviewed Inventory administration. Cultural heritage and heritage conservation.

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PERSONAL COMPETENCIES Ability to work under pressure Innovative approach to work, adopting a flexible, positive attitudePossess a non-judgmental attitude with the ability to gain the trust and respect of young people

Ability to use initiative and make informed decisions Effective Relationship / stakeholder Management skills Proactive, customer facing skills with a strong emphasis on quality. Local/National/International travel experience. Change Agility Priority Setting

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BEHAVIORAL COMPETENCIES Provision of timely, effective decision making Strong understanding of relevant Government initiatives (Chile). A clear understanding of confidentiality in the workplace Compliance with Equal Opportunities, Diversity & Inclusion. Resiliency Loyal and Grateful

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COUNTRIES WHERE I HAVE LIVED AND/OR HAVE WORKING PERMIT

PROFESSIONAL EXPERIENCE 11-2015 to date as a Contractor, providing services to different companies and business, as a Tourists Guide for tourism agencies; a Lecturer in M.S. Windows and Office for training centers/institutes; an IT Support for the general public and small entrepreneurs/companies; a Sales representative for small business; even working with a small Tourism Agency to help it grow their market.

07-2008 to 12-2015 in the Museo Regional de Magallanes (www.museodemagallanes.cl) as a Research and Documentation Officer mainly and, a Professional Support in all areas, was the one in charge of the collections and several tasks to support the management and administration of the museum such as personnel supervision, statistics, planning, project development, acquisitions (dealing with providers), computer (IT) support, implementation of LANs and WLANs, attending meetings and/or interviews with the media, conferences and related papers in representation of the DIBAM (www.dibam.cl) in the region and other cities as well, being also the person who replaces the Director of the Museum in her absences.Oversee Finance Administration; processing invoices; support as requested of budget monitoring, personnel overtime and coordination of departmental planning around holiday periods, oversee department process for new starters/leavers. Room booking & meeting/event coordination and organize suppliers’ visits. Information Services’ Projects and Service Support; Organize and assist with deployment planning and other small-scale moves and changes. Oversee producing, editing and publishing Information Services’ related content on the Facebook/Web site and even unclogging a toilette when the janitors where out of reach.Since Dec. 2012, as an Internal Quality Auditor (ISO 19011 and ISO 9001:2008) for the DIBAM adding a plus to all the tasks already handled at the Museum and having to Audit other dependencies of the DIBAM (such as Museums, Public Libraries, Regional Offices and so on.)

01-2003 to 06-2008 Hired as a Regional Operations Officer for the Directorate of Libraries, Archives and Museums (www.dibam.cl) by BiblioRedes (www.biblioredes.cl) Program, set me in charge of the 12 Public Libraries and a Laboratory (administration and management thereof); training the community in new technologies and, libraries’ staff as well, also providing technical support for the Regional Coordination Office, being the liaison between the Region and the rest of the country. Helping the Region reach the top 2 at national level during the 5 and a half years working for the BiblioRedes Program (Note that the program DIBAM BiblioRedes has won numerous national and international awards, including Acti Award 2006 and the 2006 Stockholm Challenge Award, being today one of the pillars of the Chilean government in the digital agenda and reducing the digital divide in Chile)

The tasks included for BiblioRedes’ Program:

Planning, administration, management and monitoring of development and meeting the goals of Agenda BiblioRedes in the Region, for which, the tour includes the 12 public libraries in the region, located in different locations, optimizing the Program’s resources and time allotted

Training Libraries/Regional Coordination office’s Staff and the community in new technologies (Windows, MS Office), whether in the specific agenda items by BiblioRedes as they gained in different courses/fellowships in which the undersigned has participated as the likes of ICDL Start license.

Library Staff motivation for optimal performance for both BiblioRedes’ Program tasks and its other activities

I was in charge of staff recruitment to fulfill the needs of the BiblioRedes’s Program in the Region.

I also successfully did planning and management of Regional marketing campaigns.

I had to meet with Mayors (main allies of BiblioRedes’ Program) and others local authorities (civil and military) involved in the development of their communities to strengthened and/or forge alliances.

The performance of all of the above has meant that the region held the 1st or 2nd place at National level during the 5 years under my management, being prominent in meeting the goals of the program.

Active participation in exhibitions and digital related events in the region, both with Stands and/or related Papers.

Labor not included but also developed:

Support Regional Coordination office and Libraries staff in areas such as management, planning, project development, acquisitions, computer (IT) support, implementation of LANs and WLANs.

Participation in representation of the DIBAM in the Regional’s Digital Agenda.

CONTRACTOR EXPERIENCE

From October 1998 to May 2000 while still studying (Obtained degree in January 2000), was hired as a Contractor in the role of a Programmer/Analyst and later on as an Engineer and IT support, developing Visual Basic applications with Access and Oracle Databases, for the Empresa Nacional del Petroleo (www.enap.cl), in the departments of Planning, Human Resources and Sales.

From May 2000 Took a free time to travel and relocate, but work offers were of no interest, coming back to help in a family business since February 2001 to December 2002, in a multi role, from clerk/admin/tourist guide/personnel supervisor to even a manager, all that can be done in a family business.During summer time 2001 – 2002 – 2003 and 2015 - 2016, as tour guide in English for various local tourism agencies.

While still helping on the family business, started a new role as a subcontractor during February 2002 until December 31, 2002, as a WEB Programmer/Analyst/Engineer and IT support, developing web applications in ASP and Visual Basic with Access and Oracle Databases, for the Empresa Nacional del Petroleo, through outsourcing company Desacom Ltda.

OTHER WORKING EXPERIENCE

It began at the age of 21 while still studying at the University, from August 1995 throughout December 1996 as a Concierge in Hotel Tierra del Fuego (http://www.puntaarenas.com) and later on, the site representative in the now extinct Hardware Store Magallanes.

From October 1997 to April 30, 1998, it was my training period, managing to achieve 2 practices as Computer Programmer Technician first and Systems Analyst later on, both in the Planning Department of the National Oil Company (ENAP Magallanes, Punta Arenas, Chile).___________________________________________________________________________________________________

EDUCATION

Degree in Computer Engineer 03/1993 – 01/2000Graduated in Computer Engineer INACAP Graduated in Systems Analyst Punta Arenas Graduated in Technical Computer’s Programming Chile

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COURSES & CERTIFICATIONS

2005 ADOC Trainer’s Program, Scholarship for 7 weeks course (English spoken) in the city of Taipei (Taiwan).ICDL Start.Gestión de Documentos Electrónicos y Bibliotecas Digitales (Management of Electronic Documents and Digital Libraries)TOEIC® - Test of English for International CommunicationTM Fundación ilam, Registro y Catalogación de Colecciones, aplicaciones y usuarios (Research and Documentation of collections, applications and users).ISO 9001:2008 and Internal Quality Auditor 19.011Conservación Preventiva para Colecciones Patrimoniales Zona Sur (Preventive Conservation for Heritage Collections South Zone)

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