Amanda Bailey

Personal Details: Address: 82 Frimley Road, Chessington, Tel: 07747 052594 Transport: Car Driver Nationality: British Notice: 1 Week D.O.B: 25.07.1964 Current Salary: 25k PA Email: amandabailey1@live.co.uk

Education: Lavender Hill School for Girls

GCSE AND ‘O’ LEVELS

ENGLISH LANGUAGE 1

ENGLISH LITERATURE 1

COMMERCE 2

COMPUTER STUDIES 2

HISTORY 2

MATHEMATICS 1

Skills:

Excellent working knowledge of MS Office, SAP, Word, Excel, Encore CRM software, Power Point, Magento, CRM, Highrise

CRM, Invoice Factoring,

Courses Attended:

Basic Accounting, Train the Trainer, Peak Performance, Customer Service Skills, Telesales basic and

advanced, Face to Face selling, The 7 Habits of highly effective people.

Career History:

PA to MD/Office Manager

XYZ Land Surveys

Contract Jan 2015 to date

• Answering and fielding all calls for the company

• Maintaining diary

• Accounting/reconciliation

• Recording job details and updating records

• Arranging access for our teams to attend site and carry out surveys

• Processing expenses

• Processing invoices

• Building and maintaining relationships with architects, clients and staff • Supervising junior members of staff • Meeting and greeting • Archiving, filing, photocopying • Maintaining and updating company insurances for car fleet and company agreements. • Managing the company car fleet, answering drivers queries, monitoring expenses and parking fines, auditing,

extensive liaison with car fleet companies, procurement, arranging MOT’s and servicing. maintaining spread sheet to record end dates of leases, booking London parking online, manage and update legislation, general day to day ad hoc queries.

• Health and safety monitoring to keep up with current legislation and managing online health and safety training records for staff

• Managing HR matters, liaising with the external HR Consultants ensuring compliance with current HR legislation

• Manage MD’s diary for effective use of time • Manage MD’s emails and ensure all emails are replied to and actioned • Administer all other correspondence for MD • Booking management travel arrangements, hotels, flights, visas etc. • Deal with HR queries for all staff within the company • Manage adverts for new members of staff • Monitor and short list CV’s • Manage online holiday and sickness records for all staff within the company • • Maintain and update client records • Issue quotes to clients and follow up on any queries

• Check completion of tasks issued to members of staff • Produce and manage company policies and manuals • Attend operations and sales meetings, take minutes and record actions • To assist with MD requirements where needed Reason for leaving: MD thinking about closing business, company not doing very well. Administrator/Customer Service Representative Sony Europe Ltd June 2014 – January 2015 Administration for over 200 customers and 7 Area Managers

Monitor contract pricing and manual pricing and amend where necessary

Planning and maintaining order backlog reports

Attend monthly team meetings and monthly operations meetings and issue reports on own area

Placing orders, raising invoices, credit/debit notes on SAP

Running reports off SAP and using these to plan orders and delivery dates

Daily order management from start through to billing process

Act as ‘SAP’ super user to any staff processing orders on SAP

Assist with Sony1 and actively encourage customers to sing up to Sony1/Biller Direct and assist customers with training on the system

Work closely with planning team to ensure correct stock ordered from factory to cover forecasted and ad hoc orders

Training together with other team members ensuring processes followed and working as a team

Ensure tasks carried out in accordance with procedures and SOX regulations

Keep on top of Credit Control outstanding query list

Cover team absences

Update customer material data and raise VHD call to escalate issues

Act as operations point of contact and advise of delivery dates through planners

Visit customers when necessary for the business

Ensure effectiveness and proactive process harmonisation ensuring working in the most effective way

Actively seek out and attend training courses to ensure most up to date business knowledge

Use SAP to full advantage using reporting and knowledge to issue most helpful working reports

Reason for leaving: Felt I was not utilising my skills to their full advantage.

Sales/Project/Service Administrator Pixel Projects Ltd Contract October 2013 – May 2014

Check and correct projects in accordance and liaison with CAD team drawings and room specifications

Manage Service Department and Engineers, arrange visits, prepare reports of service visits and maintenance contracts

Maintain customer service and focus ensuring customers have most up to date information on AV products

Produce mailshots for new and existing service clients

Cold Calling and emailing company portfolio to potential clients

Prepare quotes for sales and service clients

Prepare reports on engineer expenses when abroad and submit to client

Price up equipment for projects, box drops, installation and maintenance services

Ensure contracts are up to date and any renewals are processed in a timely manner

Negotiating contract pricing and Service Level Agreements

Full administration support for Sales Managers

Ensure accounts department are aware when projects are complete for billing purposes

Liaison with purchasing to ensure equipment arrives in a timely manner and is on site ready for commencement of projects

Attend weekly operations meeting for upcoming projects

Attend monthly sales meeting

Reason for leaving: Temporary contract.

UK and Export Logistics Administrator/UK and Export Sales Administrator/Customer Services/PA Cara Technology Ltd January 2012 – October 2013

Manage all global shipping, packing and tracking for over 100 items every month ensuring smooth delivery

Managing Magento CRM system

Responsible for Generating and reporting all logistical analysis figures and graphs to clients and in-house staff

Responsible for generating all export documentation, including Phytosanitary Certificates and Certificates of Origin, coordinating all import requirements

Manage stock take / stock levels

Negotiating with couriers for best shipping rates

Liaison with Customs and shipping forwarders/brokers

Raising and approving invoices for payment

Chairing team meetings

Full Invoicing and Sales Administration for AROXA flavour standards

Liaising with customers worldwide, providing outstanding customer service to over 500 clients

PA to Business Support Manager

Responsible for updating, monitoring and maintaining Highrise CRM system

Reason for leaving: To seek higher graded/paid position

UK Sales Administrator Rowlett Rutland Ltd November 2008 – November 2011

Raising quotes, taking and processing orders and payments

Invoicing

Operating Encore CRM system

Responsible for updating and maintaining company website

Monitoring customer service and satisfaction levels

Organising deliveries for courier collection

Responsible for coordinating office activities

Covering Export Sales Administration

Cold Calling

Generating Sales from mail shots/e-shots with subsequent sales

Responsible for setting up and maintaining Pay Pal account

Responsible for coordinating sales of our products on EBay and Amazon

Reason for leaving: To seek higher graded/paid position

Criminal Justice Administrator – Promoted from Administrator (Finance Department) Aberdeenshire Council November 2003 – June 2008

Completion of purchase orders, reconciling and processing for payment

Extensive data entry and database maintenance

Responsible for ordering stationery and consumables

Typing correspondence including dealing with sensitive information

Liaising with third parties and clients regarding referrals and court dates

Proof reading documents (Social Enquiry Reports)

Project administration and dealing with all internal enquiries

Processing and checking supplier invoices

Generating invoices, credit notes and monthly reports

Setting up and maintaining spreadsheets

Reason for Leaving: Relocated to Surrey

Various Positions Conoco Ltd 1986 - 2003 Invoicing & Collections Administrator/Credit Controller for Anderson Consulting Contract

Generating and reconciling direct debit proposal

Daily reconciliation of accounts

Maintaining Franchise accounts

Invoicing and chasing overdue accounts

Meeting with the Credit Analysts to report on bad debt

Arranging and raising telegraphic transfer requests

Liaising with banks to ensure payments are received

Advising Senior Credit Analysts of final decisions to be implemented

Monitoring charter, license fees and deferred rebates

Issuing monthly statements and overdue payment letters

Reconciling unallocated cash

Resolving bounced payments

Direct debit run, Legacy to SAP interface

Negotiating payment plans

Issuing monthly reports

Pricing Coordinator

Preparing quotes and proposals

Advising clients of price increases and decreases

Daily analysis or margins, profits and volumes

Presenting departmental goals at meetings

Staff training

Ensuring contractual requirements are met

SAP key user for all departments

Marketing Coordinator

Maintaining stocks

Responsible for all promotional material

Sourcing new prospects

Producing ISO 9002 procedures for the department

Cold calling and developing existing business

Training and supervising staff

Processing and completing tenders

Reason for Leaving: Relocated to Scotland

Telemarketing Assistant Shell UK Oil 1983 – 1986

Opening new accounts

Field sales meetings

Reporting on team performance

Managing blue chip contracts

Reason for Leaving: On-going contract

Interests: Decorating, interior design, craftwork, candle making, horse riding