customerspending intenton afterwithdrawal of … · provident fund for persons employed in certain...
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CUSTOMER SPENDING INTENTON AFTER WITHDRAWAL OF
FULL AMOUNT OF CONTRIBUTION AT AGE 55 YEARS OLD
FROM EMPLOYEE PROVIDENT FUND (EPF), IN IPOD PERAK
MASDZURA BINTI SHAAIDIN2002619011
BACHELOR OF BUSINESS ADMINISTRATION(HONS) MARKETING
FACULTY OF BUSINESS MANAGEMENTUNIVERSITI TEKNOLOGI MARA
MELAKA
NOVEMBER 2005
DECLARATION OF ORIGINAL WORK
BACHELOR OF BUSINESS ADMINISTRATION
(liONS) MARKETING
UNIVERSITI TEKNOLOGI MARA
MELAKA
"DECLARATION OF ORIGINAL WORK"
I, Masdzura Binti Shaaidin, (lie Number: 830202-08-5464)
Hereby, declare that,
• This work has not previously been accepted in subtance for any degree, locally or
overseas and is not being concurrently submitted for this degree or any other
degrees
• This project paper is the result ofmy independent work and investigation, except
where otherwise stated
• All verbatim extracts have been distinguished by quotation marks and sources of
my information have been specifically acknowledged
Signature: _b-'__ Date:
EXCUTIVE SUMMARIES
Employee Provident Fund (EPF) is a security society that was established on October
1951 follows an act 1991. This an act to amend and re-enact the law relating to
provident fund for persons employed in certain occupations and for the matter
incidental thereto, be it enacted by Seri Paduka Baginda Yang Di-pertuan Agong wit
the advice and consent of the Dewan Negara and Dewan Rakyat in Parliament
assembled, and by authority of the same, as follow-This Act may be cited as the
Employee Provident Fund Act 1991 and this act shall come into force on such as date
as the minister may, by notification in the Gazette ,appoint. In the early years, the EPF
offered only four types of withdrawal schemes, namely the Age 55 Withdrawal
Scheme, Death Withdrawal scheme, the Incapacitation Withdrawal Scheme and
Leaving the Country Withdrawal Scheme. Its growth as a retirement saving scheme
for the last 54 years has proven that the EPF has stood by its original objective, which
is to provide retirement saving for all employees in Malaysia.
For the purpose of this study, the descriptive research will be deployed. Primary data
will be obtained from a survey by interviewing using questionnaires to 50 respondents.
Most of the secondary data was taken from EPF annual report, previous research
report related books, magazines and also journal. All the data collected from
respondent were transferred into data sheet by using computer software know as
SPSS.
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The EPF's Ipoh Perak as the respondent for survey will involve the study. It cover
different status and demographic of the customer including different age, occupation
income, gender and other. This research will be conducted in June until August 2005.
For significances of this study, it will benefit four parties included the researcher itself,
the organization, the respondents and also as the reference to the future researcher.
The second chapter of this proposal will describe on literature review, which bring
about the opinions and ideas from the past researcher. These opinions and ideas are
related to the topic under study.
The third of this proposal is regarding on the researcher mythology used in this study.
The first thing is this study was categorized as a Descriptive Study. It will be describe
the characteristic of the variable of interest in a situation. In the data Collection
method, primary and secondary data will be used in the study. Using questionnaire and
informal interview will collect the primary data. The secondary data, it is on
customer's feedback from the survey. For data Analysis, the Statistical Package of
Social Science (SPSS) programmed will be used and the Descriptive summary. In data
interpretation technique is a lastly of process. This study will follow certain procedure
and process and it will be completed through the work schedule, which has been
planned.
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Finally, the finding from this study is to conclude the intention ofEPF customers in Ipoh
Perak at age the 55 years on their spending after getting full amount from EPF, whether
they are different in intention to spending their money among races group and the
effective media to deliver information about the services and withdrawal scheme to
members.
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