REMEL Inc.P.O. Box 14428

12076 Santa Fe DriveLenexa, Kansas 66215-3594

Kansas City 913-888-0939General Info 800-255-6730Order Entry 800-447-3635

Technical Service 800-447-3641 Customer Service 800-255-6730

Industrial Customer Service 800-567-8378

Order Entry FAX 800-621-8251Technical Service FAX 877-428-1924 Customer Service FAX 800-447-5761

Internet www.remel .comE-mail remel@remel.com

DISTRIBUTION CENTERS:

REMEL was formed in 1973 as a small business manufacturing prepared microbiology culture media.We have grown to become a recognized leader in the industry with a diversified line of microbiology,serology, laboratory equipment, virology, immunology, and infectious disease products.

REMEL customers are the most important part of our business. REMEL is dedicated to bringing youfast delivery of our quality microbiology products backed by the best technical support possible.REMEL's Customer Service department will be happy to assist you when placing orders. Our TechnicalService Department is always ready to answer technical questions you may have concerning our products.Customer Service is ready to help you as needed. If we can be of assistance to you, please let us know.

ORDERING INFORMATION:PHONE ORDERS... To place an please call our toll free Order Entry number listed at the top of thispage from 7:00 AM to 6:00 PM, Central Standard Time, Monday through Thursday, and 5:00 PM onFriday.

MAIL ORDERS... Mail orders to: REMEL Inc.P.O. Box 14428Lenexa, KS 66285

FAX ORDERS... Orders may be placed by calling the toll free Order Entry FAX number listed at the topof this page.

When placing an order, please provide your customer number, your purchase order number, the product name, the REMEL product catalog number and the quantity desired.

PAYMENTS BY MAIL... Mail payments to: REMEL Inc.Box 96299840 South Canal StreetChicago, IL 60693

Customer Support Information

Order Entry Department

••Seattle

••Sacramento

Los Angeles••

••RicRichmondhmond

HartforHartfordd••ColumbusColumbus

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Lake CharlesLake Charles••

MilMilwwaukeaukeee••

••AtlantaAtlanta

••DallasDallas

Kansas CityKansas Citynn

REMEL800-255-6730 PRESS:

Order Entry

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Customer Service

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Operator Assist.

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• Los Angeles, CA• Sacramento, CA• Hartford, CT• Atlanta, GA

• Kansas City, KS• Lake Charles, LA• Columbus, OH• Dallas, TX

• Richmond, VA• Seattle, WA• Milwaukee, WI

CUSTOMER SERVICE:For assistance with shipments, or checking order status, please contact Customer Service at 800-255-6730. Returns are coordinated through Customer Service and will require a ReturnAuthorization Number which must accompany returned products. If the return is due to customererror, the return is subject to a 20% restocking charge.

TECHNICAL SERVICE:Inquiries for technical information, product performance, or updates on new products should bedirected to Technical Service at 800-447-3641.

SHIPPING:Orders received by REMEL before 2:00 P.M. (customer local time) will be shipped the same daythey are received, unless otherwise requested, for delivery within 1-2 days. Orders requiring special handling, will be assessed an additional fee. All shipments are sent F.O.B. point of origin(shipping point). Freight charges will be prepaid and added to the invoice as a separate item.There is a minimum charge per shipment for shipping and handling. A hazmat charge will beprocessed for shipment of hazardous materials. We recommend consolidating all hazardous materials onto a single order to minimize hazmat charges.

TERMS:Terms are NET 30 days from the date of invoice. Payment is to be made in U.S. dollars.

STANDING ORDERS:Standing orders are welcome. Changes in standing orders must be received at least 10 workingdays prior to shipment.

CUSTOM FORMULATIONS:REMEL welcomes requests for custom formulations made to your specifications.

TECHNICAL MANUAL:Product information and quality control specifications, which include NCCLS guidelines for certain prepared media, are provided in REMEL's Technical Manual. For a copy of the manualplease contact your Technical Sales Representative or Technical Service.

MSDS and CERTIFICATES OF QUALITY:MSDS and Certificates of Quality are available upon request at 800-255-6730 ext. 22. Requestscan also be made at www.remel.com.

WARRANTY:REMEL guarantees that all REMEL products will perform satisfactorily for their intended use, ifstored as directed and used before the expiration date. If a product does not meet your satisfaction,please notify us immediately.

Quality Control

Technical Service

Customer Service

Contract Administration

Manufacturing

Customer Support Information (continued)

REMEL Inc. • P.O. Box 14428 • 12076 Santa Fe Drive • Lenexa, Kansas 66215-3594 • www.remel.comGeneral Info 800-255-6730 • Order Entry 800-447-3635 • Technical Service 800-447-3641 • Cusomer Service 800-447-5761

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