customer service profile assessment
DESCRIPTION
The world\'s leading placement tool for great customer service skills in new hires.TRANSCRIPT
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The Customer Service Profile was
designed to identify people who will
be successful in fulfilling the service
needs of their customers.
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The Customer Service ProfileThe Customer Service Profile
It measures six behavioral characteristics of customer service performance:
Trust ConformityTact FocusEmpathy Flexibility
Plus:
Work-related proficiencies:
Numerical Vocabulary
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Five Versions, Five PerspectivesFive Versions, Five Perspectives
• General (suitable for any industry)
• Financial
• Health Care
• Hospitality
• Retail
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FREE Reports:FREE Reports:
• Placement
• Coaching
• Individual
• Company Perspective Comparison
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The Customer
Service Profile
typically takes 20-
25 minutes to
complete
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Six key areas vital to great customer service performance are measured
Scores in purple boxes are outside the desired job-fit range
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Math and vocabulary scores are provided, as well as an overall job-fit prediction score.
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Follow-up interview questions are provided for scores that fall outside the desired performance ranges.
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The Company Service Perspective page is a great way to compare your company’s service expectations with others in your industry.
You can also compare a candidate’s responses against your own policies to indicate future training needs.
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The Customer Service ProfileThe Customer Service Profile Benefits For the Company:Benefits For the Company:
Less turnover
Reduced capital outlay
Higher customer retention
Improved customer loyalty
More productive employees
Focused training improvement
Improved P&L
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Thank You!Thank You!
David Dennard
Profiles International, Inc.
972-701-0222