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Slide 1
Customer Service
Slide 2
Objectives What is the definition of customer service? What are the principles of good customer service? Who are our customers? What do our customers need? What is positive communication?
Slide 3

Customer Service Excellence - Solution FocusedCustomer Service Excellence • Defining Customer Service Excellence • The skills needed • What needs to be worked on OUR UNIQUE APPROACH

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THE BENEFITS OF CUSTOMER SERVICE … BENEFITS OF CUSTOMER SERVICE CERTIFICATION 2 Introduction 03 Customer Service Excellence 04 What is Customer Service Certification? 07 The Key

Building Customer Service Into Local Government Customer Service Into Local Government •What should excellent customer service look like in local government? •What kind of customer

Objectives What is Customer Service? Why is Customer Service important? Why are Customers important? What is your role? How to provide good service to

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What Are The Strengths and Weaknesses of Customer Service?

Unit 1 Topic 1.4.5. Must learn: What customer service means and the importance of customer service Should learn: The purpose of customer service is

1. What is Customer Service - Exam Revision

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What is good customer service

ADMIN SERVICES TOPIC 2 CUSTOMER SERVICE. The importance of having a Customer Service Strategy What is a mission statement Customer Service Policies –

OUR CUSTOMER SERVICE COMMITMENT · with our customers. Our Customer Service Commitment . aligns to our ‘Customer First’ approach and outlines what standards of service you can

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Now! That's What I call customer Service!

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Customer Service Training. What is customer service? Customer service is: Anticipating and meeting needs Managing and meeting expectations Resolving problems

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