customer service excellence
DESCRIPTION
Customer Service ExcellenceTRANSCRIPT
PEOPLE STRATEGY LEADERSHIPPSL
Taking your people to the next level
PEOPLE STRATE
MEASURES
CUSTOMEREXPERIENCE
CUSTOMERSATISFACTION
CUSTOMERLOYALTY
DELIVERING SERVICE EXCELLENCE
HE
LP
FU
L P
EO
PL
E
PL
EA
SIN
G P
EO
PL
E
CUSTOMERFOCUS
SERVICEVALUES
SERVICE ATTITUDE SERVICE SKILLS
Personal E�ectiveness Professional Skills Service Standards Teamw
orking Morale & Motivation
K
nowledge
Em
otio
nal I
ntel
ligen
ce