customer service by dan boss have you ever experienced bad customer service?

11
Customer Service by Dan Boss Have you ever experienced bad customer service?

Upload: meadow-dryden

Post on 02-Apr-2015

215 views

Category:

Documents


1 download

TRANSCRIPT

Page 1: Customer Service by Dan Boss  Have you ever experienced bad customer service?

Customer Serviceby Dan Boss

Have you ever experienced bad customer service?

Page 2: Customer Service by Dan Boss  Have you ever experienced bad customer service?

Customer Service

Have you experienced really good customer service?

Page 3: Customer Service by Dan Boss  Have you ever experienced bad customer service?

Customer Service

At what kind of place do you want to work?

Page 4: Customer Service by Dan Boss  Have you ever experienced bad customer service?

Customer Service

Do you have customers or taxpayers?

Which one is more positive?

When you call with a problem which one do you want to be?

Page 5: Customer Service by Dan Boss  Have you ever experienced bad customer service?

Customer Service

Who are your customers? Citizens, businesses, utility customers

taxpayers, others…. What about internal customers?

Customers are who you do work for.

Page 6: Customer Service by Dan Boss  Have you ever experienced bad customer service?

Customer Service

You need to have a good product. You need to be correct. You need to be fast.

Consider your customers all the time.

Page 7: Customer Service by Dan Boss  Have you ever experienced bad customer service?

Customer Service

You don’t always need to roll over (We don’t sell cars).

How do you want your mother treated. Make customer service part of your

culture. How?

Consider your customers all the time.

Page 8: Customer Service by Dan Boss  Have you ever experienced bad customer service?

Customer Service

Talk about customers with your staff, With your boss, With your council, With your friends, With your customers.

The bottom line is… Consider your customers…..

Page 9: Customer Service by Dan Boss  Have you ever experienced bad customer service?

Customer Service

Ask your customers how you are doing. Use letters, cards, phone calls, surveys. Make it part of your budget.

Consider your customers all the time.

Page 10: Customer Service by Dan Boss  Have you ever experienced bad customer service?

Customer Service

The number one thing my customers comment on is. . .

HOW FAST WE ARE AT……. Calling them back. Knocking on their door.

Consider your customers all the time…

Page 11: Customer Service by Dan Boss  Have you ever experienced bad customer service?

Customer Service

You absolutely make a difference.