15 Customerservice Ve

rs. 1

.10

15 1515

2

With an availability level of 99.99%, FANUC robots are the most reliable in the world. To keep them that way, we offer a first class support service for both preventive maintenance and fast onsite emergency assistance – 24 hours, 7 days a week, throughout Europe.

We make poWerful robots even stronger!

3

Trust the world market leader – trust us.

Welcome to the yellow world: FANUC is the world’s number one in the fields of factory automation and robot technology. It offers the widest range of products in the industry, including robots with unique levels of high reliability. This is because all major components are 100% developed and manufactured by FANUC: a truly unique claim in the industry with the result of consistently outstanding quality enjoyed by satisfied customers worldwide.

Smart. Strong. Yellow.

We make poWerful robots even stronger!

15 1515Our service packages are like ‘assessment and workout’ sessions for robots. Similar to any good personal trainer, your FANUC service engineer will put together exactly the right programme for your robot to assure a long lifetime providing maximum performance, power and endurance.

trainerOur service packages are like ‘assessment and workout’ sessions for robots. Similar to any good personal trainer, your FANUC service engineer will put together exactly the right programme for your robot to assure a long lifetime providing maximum performance, power and endurance.

trainerPersonal

15 1515 15 1515

8 976

• Reliable all-round maintenance

• At least once a year or every 3850 operating hours

• Effective prevention against downtime

• Optimised workflow

• FANUC After Sales Module – the smart FANUC system for efficient service management

• Offered by FANUC Customer Service only

• Revolutionary real-time analysis on our service engineer‘s PC

• Direct connection via Ethernet or by remote connection

• High-speed expert diagnostics for motion/servo alarms

• Easy motion data comparison of different runs

• Reducer health monitoring

• Service available from R30iA controller

• 24/7 Online Helpdesk

• 24/7 Remote Diagnostics

• 24/7 on-site emergency assistance

• 24/7 spare parts service throughout Europe

• FANUC After Sales Module – the smart FANUC system for efficient service management

• Reliable remote diagnosis

• Web-based, wireless and LAN-based

• Extremely fast response times

• Minimum downtime reduces costs

Long-time productivity: FANUC Preventive Maintenance

Smart revolution: FANUC Diagnostics PRO

MiniMised downtiMe: FANUC Remote Diagnostics

EvErything right at hand: FANUC Spare Parts Services

Controlled running Costs: FANUC Extended Warranty

Economic sustainability: FANUC Refurbishment

Increased capabIlItIes: FANUC Training

• Extended warranty period

• Combined with FANUC Preventive Maintenance

• FANUC Spare Parts Management The intelligent external spare parts stock pooling with fast and direct access to all the spares you need – saves time and money

• FANUC Emergency Kits Optimum first aid kits for immediate use

• FANUC Spare Parts Service Our experts advice you for efficient on-site spare parts storage

• FANUC Spare Parts Warranty A one year warranty for all purchased parts

• Customised training programmes

• On site or in one of eight training centres all over Europe

• Increased productivity and safety

• More flexibility and motivation

• Give a second life to your robot

• Optimisation of your production processes

IN CASE OF EMERGENCy: FANUC 24/7 Service

15

11

• online help desk • remote diagnostics • emergency service on location •

• Europe-wide spare parts network •

24/7ToTal recall FANUC After Sales Module (ASM)The reliable service memory – and the smart platform for FaNUc Preventive Maintenance and daily service scheduling. With the FaNUc after Sales Module you can ensure seamless documentation of all the maintenance and upgrades that take place throughout a robot‘s life, create secure backups, and directly access any available spare parts you need. Planned all-round security.

• automatic maintenance reminder

• Fast access to controller backups in an emergency

• all help desk calls are documented and archived

• Your robot’s complete service history is documented, including all of the spare parts replaced by FaNUc robotics

• Quick, simple diagnosis by service technicians who have access to a comprehensive knowledge database

• Spare parts available online and offline

• external backups for your controllers

• Detailed status report including data backup and optimisation report on a USB stick after every service

10

FANUC 24/7 Service

Emergency RoomA robot leads a hard life and even the best workers make mistakes sometimes. No matter what happens, our Rapid Response Service Unit will be there for you. Day or night, Europe-wide, with passion and commitment. They won’t give up until everything’s up and running again. Unfortunately you won’t get to see them much. After all, ours are the world’s most reliable robots.

15 15

13

Thorough inspection • Robots

• Controllers

• Teach pendants

• Cable connections

• Fans

• Voltage control & adjustment

• Emergency-stop functions

• Interlock operation

Precise functional testing • Conduct backlash and reproduction

accuracy

• Collision und e-stop check

• Payload setting and identification check

• Safety brake test with robot brake drop test

• Axis range switch control

• Possible vibrations, noises and temperature control

Secure and document• Complete internal controller data

back-up

• Comprehensive service reports

• Document recommended steps

Measuring iron dust Data back-up Service reports

FANUC Dust MeterEvery robot that is in constant use is subject to wear, and its lubricants can become contaminated by iron dust. The special FANUC Dust Meter provides quick, straightforward measurements to determine whether lubricants need to be changed.

FANUC Belt Meter The clever strategy for shorter maintenance times: the belt meter measures belt tension precisely and quickly by measuring its oscillations. If required, tension can then be easily adjusted for maximum performance.

The latest equipment for fast diagnosisLike every good emergency physician, our service experts are excellently equipped to find out quickly what‘s wrong.

12

FANUC Preventive Maintenance

Check-upYou go to a doctor, and your car goes to the mechanic. You do that to get a regular check-up and detect weaknesses before they become a problem. When it comes to your robots, we offer the same service – FANUC Preventive Maintenance. It’s a comprehensive maintenance agreement providing at least one maintenance visit per year or every 3850 robot working hours. It optimises performance, greatly reduces any risk of breakdown, and maximises your robots lifetime.

Reproduction accuracy check Safety brake test Measuring belt tension

15 15

·

15

Make safe with FANUC Diagnostics PRO• automatic reducer health

monitoring

• fast expert diagnostics for motion/servo alarms

• simple motion data comparison of different runs

The benefits of FANUC Diagnostics PRO• FANUC Diagnostics PRO detects

reducer deterioration assisting you in determining when to change the reducer so the replacement can be scheduled ahead of time, potentially eliminating downtime.

• FANUC Diagnostics PRO ensures the shortest time for solving servo alarms by showing the possible root cause(s) and detailed hardware diagrams, highlighting the specific parts.

• FANUC Diagnostics PRO’s data monitoring allows you to check the robot motion performance over time to detect trends that may require additional investigation.

• FANUC Diagnostics PRO archives data in workcells for easy comparison of performance history from initial installation to end of life.

14

Smart Stamina-CheckOnly from FANUC Customer Service: the revolutionary FANUC Diagnostic PRO PC software.It provides fast real time connection to FANUC robots on the floor via Ethernet to provide troubleshooting and diagnostics capability that was previously only available in a laboratory environment. We help you to keep tabs on how your robot is doing between service check-ups – and it means we can always respond quickly before a problem leads to downtime.Another good reason to enter the yellow world!

FANUC Diagnostics PRO

15 15FANUC Remote Diagnostics

16 17

• Three ways of identifying faults quickly •

Internet connection• Every support session is recorded

for subsequent analysis

• Robots and computers are connected quickly and easily using the FANUC Remote Diagnostics Centre

• Once approved, visual support and detailed control of all working processes online by FANUC technicians

• If required, our technicians can access your computer to solve problems quickly and efficiently

• Fast and secure transmission of data – such as secured backups and optimised programs – on your computer

• 100% security with the FANUC Robotics Security Guarantee: the FANUC service team can only view and adjust your PC once you have expressly activated it, and everything stops again automatically when you end the session

Connecting without the Internet • Easy to connect using a PC and

modem or UMTS mobile phone (GPRS/GSM)

• Direct point to point connection between the FANUC service technician and the robot without access to your LAN network

• Multitasking enables a FANUC service technician and one of your staff to operate jointly on the support session

• Easy operation without user names or passwords

• Provided by INSyS standalone data communicator (INSyS device + SIM card needed)

LAN connection• Just connect the robot to the

LAN network

• External access to your network (VPN) required

• Very fast direct point to point connection provided by either analogue, ISDN or VPN

• Faster than GPRS/UMTS

• Limited to one support representative to assist the customer

• No recording or logging of remote assistance, no visibility

1,2,3

Every minute countsIf something really does stop working, then every minute of downtime means money down the drain. That is why FANUC Remote Diagnostics offers a quick, comprehensive system of remote diagnostics: you report the fault – we analyse it in the shortest time and help to rectify it. No matter where you are. Quickly, safely, efficiently. Don’t give downtime a chance.

15

19

FANUC Spare Parts Management• Efficient spare parts pools can be assembled for your needs

• External storage in the FANUC service warehouse

• Genuine spare parts are immediately available

• Total cost does not need to be invested

• No costs for warehousing, insurance, stock taking or damage

• Guarantee period does not begin until you buy the spare part

• Full tax benefits for externally stored spare parts

• Loyalty discount after the third contract year

FANUC Emergency KitFirst aid for your robot: this specially configured emergency case contains all of the parts for you easy to change.

FANUC Spares ServiceEven if you want to store your spare parts yourself, our Customer service experts can help you to gather together and purchase a sensible range of sub-assemblies and components.

CONTROLLED RUNNING COSTS: FANUC Extended Warranty Secure yourself with a FANUC extended warranty for every FANUC Robot still within its standard warranty period by extending for up to three years, including FANUC Preventive Maintenance. Among the benefits you will enjoy are regular checkups and reliably calculable operating and maintenance costs throughout the entire period – no matter what happens. A very attractive service, both for single robots and for larger robot pools.

• Extended warranty for one, two or three years

• Preventive maintenance included

• Spare parts replacement

• Reliably calculable operating costs18

Safe

guarD yourSelf

ON

Ly GEN

UINE SPARES AND LUbRICAN

TS A

RE

USE

D!

100% FANUC

FANUC Spare Parts Services

Safety without risksA robot’s life can be hard. Ceaseless work and harsh conditions are especially tough on wearing parts. Our predictive actions during preventive maintenance ensure that they get detected before they fail. Intelligent FANUC Spare Parts Management, using smart stock pooling, ensures that the right genuine spares are always available at short notice. In addition, because you don’t buy a spare part until you actually need it there’s no heavy acquisition or storage costs and warranty periods are preserved.

15

21

Boost your robot• Retrofit, cell move, reprogramming

• Optimise performance and working procedures

• Cycle time evaluations

• Program new components

• Complete reengineering of robots and work cells

20

FANUC Refurbishment

Anti-ageingWe have a solution to ageing: FANUC Refurbishment offers complete, all-round renewal of the mechanical unit and replacement of all old parts. That means you can keep your FANUC robot working on and on, provided your production conditions don’t change dramatically. If you do change things around, we will help you to reprogram and technically adapt your FANUC robot to your new tasks – and advise you about the economics of refurbishment versus new purchase. After all, nobody knows your robots as well as we do.

15

22

Stay aheadIf you know more you can do more – and you make less mistakes. That’s why we pass on what we know, in clearly structured seminars and training programmes, at your premises or in one of the eight FANUC Training Centres throughout Europe. Practical knowledge for practical application, entry level or subject based training, engagingly tailored to your staff.

FANUC Training

23

Train your team with FANUC’s training programmes and safeguard yourself in the process • More productivity and longer machine lifespan

• More efficiency and process security

• Maximum flexibility due to quick production changeover times

• Optimised workflow and more motivation

Ideal training conditions• Highly qualified experts with teaching experience to help coach your staff

• Fast, intensive, lasting learning in small groups

• Eight multimedia training centres in Europe

• Practical training using the latest robots and control technology

• Mobile training cell for onsite training

15

24

Virtual reality FANUC ROBOGUIDE is a smart software tool for the animated simulation of all current FANUC robot models. It is easy to use and quick to employ, with its self-explanatory user interface and virtual teach pendant. It enables feasibility studies involving the depiction of actual robot movements, which can help avoid collisions, reveal unwanted contours, analyse cycle times, and do everything else that is required in the virtual world to ensure that the real world runs smoothly.

Roboguide© — FANUC Offline simulation system

25

Artificial intelligence The brain of every FANUC robot is the intelligent FANUC software with which it is equipped, with standard versions for all common applications and optional software packages for special applications, providing increased safety and even more productivity. Ask us about it and make your robot even more intelligent.

FANUC Roboguide PC-Software• Simple simulation of actual robot systems

• Self-explanatory offline programming

• Safely avoid collisions and unwanted contours

• Easy calibration of virtual and real cells

• Virtual controller technology for real cycle times

• Visual path recording in the form of AVI video files

• Specialised ArcTool, SpotTool and HandlingTool software

• Specialised PickPRO and PalletPRO software

• Speeds up the commissioning and system integration phases efficiently

• Import parts, tools, devices and so on in EGES format

15

2727

We have the biggest, the strongest, the smallest and the fastest robots, the world’s widest range. There is a FANUC robot for every application in every area of use – including yours.

Let’s accelerate your business now!www.fanuceurope.co.uk

A strong team

27

A strong team

2727

We have the biggest, the strongest, the smallest and the fastest robots, the world’s widest range. There is a FANUC robot for every application in every area of use – including yours.

Let’s accelerate your business now!www.fanucrobotics.co.uk

27

A STRONG TEAM

26Some of the proposed services are not available in all countries – please contact us for more information.

262626

A STRONG TEAM

ww

w.z

uk

.de

F a n u c – n o . 1 i n F a c t o r y a u t o m a t i o n a n d r o b o t s

FANUC Robotics BeneluxTel.: +32-15-207-157www.fanucrobotics.be

FANUC Robotics Czech s.r.o.Tel.: +420-234-072-900www.fanucrobotics.cz

FANUC Robotics Deutschland GmbHTel.: +49-7158-9873-0www.fanucrobotics.de

FANUC Robotics FranceTel.: +33-1-69-89-7000www.fanucrobotics.fr

FANUC Robotics Ibérica S. L.Tel.: +34-93-664-1335www.fanucrobotics.es

FANUC Robotics Italia S. r. l.Tel.: +39-02-9345-601www.fanucrobotics.it

FANUC Robotics Magyarország Kft.Tel.: +36-23-507-400www.fanucrobotics.hu

FANUC Robotics PolskaTel.: +48-71-77-66-16-0www.fanucrobotics.pl

OOO FANUC Robotics RussiaTel.: +7-49-56-65-00-58www.fanucrobotics.ru

FANUC Robotics SchweizTel.: +41-32-344-46-46www.fanucrobotics.ch

FANUC Robotics (UK) LtdTel.: +44-2476-63-96-69www.fanucrobotics.co.uk

ALL YOU NEED