Customer Service and Operations Committee

Board Action Item II-A

November 3, 2011

Public Hearing Report for Metrobus Service Considerations

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TITLE:

Public Hearings October 2011 Staff Report

PURPOSE:

To obtain Committee and Board of Directors approval of the Public Hearings staff report to modify bus services to improve service effectiveness and customer satisfaction. DESCRIPTION:

Approval of the bus service changes recommended in the public hearings staff report will help Metro to meet its goals in several ways. Proper running times foster a safety culture as bus operators are not rushed to be on time, and the potential for accidents is reduced. Quality service and customer satisfaction are delivered with buses that run on time and match bus capacity to passenger demand, thereby enhancing Metro’s image. The service changes will match demand to capacity, increase cost recovery, and use every resource wisely. The proposed package of service realignments does not increase operating costs or the number of buses in the fleet. The ratio of passengers using services slated for improvements compared with the passengers using the non-productive services is approximately 15 to 1. A small re-allocation of existing resources will provide significant benefits to a large population of transit users.

FUNDING IMPACT:

The package of service improvements and reductions are designed to be cost neutral.

RECOMMENDATION:

Committee and Board of Directors approval of the Public Hearings staff report to modify bus services to improve service effectiveness and customer satisfaction

Washington Metropolitan Area Transit Authority

Board Action/Information Summary

Action InformationMEAD Number:

101658

Resolution: Yes No

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10/28/2011http://mead/prod/reports/bais.cfm?RequestTimeout=300

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Washington Metropolitan Area Transit Authority

Staff Report: Public Hearings forBus Services State of Good OperationsBus Services State of Good OperationsFY2012Docket B11- 03Docket B11- 03

Customer Service and Operations CommitteeNovember 3, 2011

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Purpose

Obtain Committee recommendation for Board approval of:Obtain Committee recommendation for Board approval of:

• Staff report of public comments from Docket B11-03; and,

• Modifications to Metrobus service requiring BoardModifications to Metrobus service requiring Board authorization to improve effectiveness, performance and customer satisfaction as contained in Appendix A.

Apprise Committee of other FY 2012 bus service modifications to maintain a state of good operations

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Service Adjustments:Anticipated ResultsAnticipated Results

This approach to service realignment would:pp g

• Maintain or improve overall on-time performance and customer satisfaction

• Increase ridership

N t i dditi l b• Not require additional buses

• Increase the farebox recovery ratio

• Not increase operating cost

• At the system-wide level, not show a disparate impactAt the system wide level, not show a disparate impact on minority and low-income populations per Title VI evaluation.

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Public Input

• Five public hearings were held October 11-13 on “Major”Five public hearings were held October 11 13 on Major Metrobus service adjustments requiring Board approval.

• The presentations also included “Minor” service adjustments (those not requiring a public hearing) to provide the public with(those not requiring a public hearing) to provide the public with an opportunity to comment on all proposals being considered.

• 192 comments were received:

– 42 people testified at the hearings

– 150 people provided written testimony

k d d h d k– 3 speakers and 3 writers supported the entire docket

– 1 speaker and 1 writer opposed the entire docket

– 21 wrote about issues unrelated to the Docket; ;

• 12 of the 21 were in support of routing adjustment on the 25 Line.

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Public Input - District of Columbia

• Reroute L1 and L2; L4 service to be providedReroute L1 and L2; L4 service to be provided by L1 and L2

– 8% opposed

• Reroute P6 and discontinue P1 and P2 routing• Reroute P6 and discontinue P1 and P2 routing– 2.6% opposed

• Eliminate low-producing Friday and Saturday night trips on 62, 64, A4, B2, D2, D8, G2, H8, P6, U4, U5, W2, W6,8

– B2 – 1% opposed

– D2 – 23% opposed– G2 – 2% opposed– H8, U4, U5, W2 - 1 individual opposed eachpp

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Public Input - Maryland

• Eliminate R3– 25% opposed

• Restructure R1, R2; eliminate R5 label– 5% opposedpp

• Restructure F4, F6– 1% opposed

• Eliminate late night trips on C4, C22,26, J2, Q4, Y7,9

– 4% opposed C4, and C22,26

• No comments received on other routes

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Public Input - Virginia

• Eliminate late night trips on 1F– No comments received

• Eliminate Saturday service on 3T; reduceEliminate Saturday service on 3T; reduce weekday service

– 6% opposed

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Service Proposal Revisions

As a result of input to Docket B11-03, staff recommends revisions asAs a result of input to Docket B11 03, staff recommends revisions as follows:

• R3: Shorten route and provide two-way, rush hour only service between Greenbelt and Prince Georges Plaza Stations, with a stopbetween Greenbelt and Prince Georges Plaza Stations, with a stop at Archives II. The shorter route retains policy access to Archives II and the UM campus and serves 350 daily riders.

• C22,26: (Central Avenue Line) Retain weekday evening trips to retain span of service and accommodate anticipated ridership increases on a key development corridor.increases on a key development corridor.

• 3T: Shorten all trips to end at Tysons Corner Center instead of Tysons-Westpark Continue Saturday service for 300 riders butTysons-Westpark. Continue Saturday service for 300 riders, but reduce hours to 7AM – 9PM to improve efficiency and reduce costs.

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Anticipated Results

• Service realignment would:– Maintain or improve overall on-time

performance and customer satisfaction– Increase ridership– Not require additional buses– Increase farebox recovery ratio– Not increase operating costNot increase operating cost– Not create inequitable impacts

• Benefit ratio of passengers receiving i d i i 13 t 1improved service is 13 to 1

• Reallocation of resources uses every dollar for maximum customer benefit

• Creates process for needed small service adjustments in fall of each year

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Recommendation

Committee recommendation for Board approval of:Committee recommendation for Board approval of:

• Staff report of public comments from Docket B11-03; and,

• Modifications to Metrobus service requiring BoardModifications to Metrobus service requiring Board authorization to improve effectiveness, performance and customer satisfaction as contained in resolution and summarized in Appendix Aand summarized in Appendix A.

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Appendix A – Docket B11-03District of Columbia Service RecommendationsDistrict of Columbia Service Recommendations

Route Description Service Proposal Hours

L1, 2, 4 Connecticut Avenue

Reroute L1 via Virginia Ave NW from C to 23rdSt; 

Reroute L2 to Calvert St Columbia Rd and(4,950)

Avenue Reroute L2 to Calvert St, Columbia Rd, and Dupont Circle underpass; Eliminate L4

P1,2,6 Anacostia‐Eckington

Restructure routes to discontinue P1 and P2 (3,400)Eckington

62,64,A4,B2, D2, D8, G2, 

Various Eliminate low‐productive late Friday and Saturday night trips

(2,770)

H8, P6, U4,U5, W2, 

W6,8

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Appendix A – Docket B11-03Maryland Service RecommendationsMaryland Service Recommendations

Annual  Route Description Service Proposal HoursF4, 6 New Carrollton‐Silver 

SpringProvide additional running time and increase capacity;  break into separate lines.  Reroute F6 to Fort Totten Station to operate weekdays

6,377 

F6 to Fort Totten Station to operate weekdays only.  

R1, 2, 5 Riggs Road        Revised Proposal

Reroute R2 via 23rd Avenue. Eliminate R5 route designation, with service provided by R1 d i i i f i

847 

and R2.Retain existing span of service on weekends; do not expand hours. 

R3 Greenbelt‐Fort TottenRevised Proposal

Shorten route and provide two‐way, rush hour only service between Greenbelt and Prince

(12,224)Revised Proposal only service between Greenbelt and Prince 

Georges Plaza Stations,  with a stop at Archives II. 

C4, J2, Q4 Y7 9

Various Eliminate low productive late night trips (1,101)Q4, Y7,9

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Appendix A – Docket B11-03Virginia Service RecommendationsVirginia Service Recommendations

Route Description Service ProposalAnnual  HoursRoute Description Service Proposal Hours

1F Wilson Boulevard Eliminate late night Friday trips at 1:30, 2:00, 2:30, 3:00, 3:30

(152)

3T Pimmit Hills Revised Shorten Saturday service hours to 7 am ‐ 9 pm. (2,165)3T Pimmit Hills      Revised Proposal

Shorten Saturday service hours to 7 am  9 pm.  Cut back all 3T service from Tyson Westpark to Tysons Corner  

(2,165)

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Appendix A – Docket B11-03District of Columbia Late Night/WeekendT i Eli i ti R d tiTrip Elimination Recommendations

ROUTE FRIDAYS SATURDAYS62 T k P t th L T k t 2 20 2 53 3 26 L G A t L T k t 2 32 3 1762 Takoma ‐ Petworth Lv Takoma at 2:20, 2:53, 3:26; Lv Ga Ave at 

2:37, 3:10, 3:43Lv Takoma at 2:32, 3:17Lv Ga Ave at 2:48, 3:33

64  Fort Totten ‐ Petworth  Lv Fort Totten at 1:54, 2:29Lv Federal Triangle at 2:30, 3:15

Lv Fort Totten at 1:59, 2:39Lv Federal Triangle at 2:35, 3:15

A4 Anacostia – Fort Drum  Lv Anacostia at 3:30 NAB2 Bladensburg Road – Anacostia NA Lv Mount Rainier at 1:45 2:15B2 Bladensburg Road  Anacostia  NA Lv Mount Rainier at 1:45, 2:15

Lv Anacostia at 2:26, 2:56D2 Glover Park – Dupont Circle  Lv Glover Park at 2:21

Lv Dupont Circle at 2:44Lv Glover Park at 2:32Lv Dupont Circle at 2:55

D8 Hospital Center  NA Lv Veterans Med Ctr at 12:46, 1:16Lv Union Station at 1:00, 1:30, 2:00

G2 P Street – LeDroit Park  Lv Howard Univ at 1:00, 1:30Lv Georgetown at 1:27, 1:57

Lv Howard Univ at 1:06Lv Georgetown at 1:34

H8 Park Road‐ Brookland  Lv Rhode Island at 2:31, 3:06Lv Mount Pleasant at 2:28, 3:03

Lv Rhode Island at 2:35, 3:08Lv Mount Pleasant at 2:36, 3:09

P6 Anacostia – Eckington  Lv Rhode Island Ave at 2:01, 2:31L Archi es at 2 07 3 07

Lv Rhode Island Ave at 1:50, 2:20L Archi es at 1 54 2 54Lv Archives at 2:07, 3:07 Lv Archives at 1:54, 2:54

U4 Sheriff Road – River Terrace  Lv Minn Ave at 2:00, 2:30, 3:00, 3:30 NA

U5 Mayfair – Marshall Heights  Lv Minn Ave at 2:41, 3:11 Minn Ave at 3:11

W2 United Medical Center –Anacostia 

Lv United Med Ctr at 2:15, 2:50Lv Anancosita Sta at 2:50, 3:30

Lv United Med Ctr at 2:27, 3:00Lv Anancosita Sta at 2:55, 3:30, ,

W6, W8 Garfield – Anacostia Loop  W6 Lv Anacostia Sta at 1:00, 1:30, 2:10, 2:50, 3:30W8 Lv Anacostia Sta at 12:45, 1:15, 1:55, 2:35, 3:15

W6 Lv Anacostia Sta at 1:00, 1:30, 2:10, 2:50, 3:30W8 Lv Anacostia Sta at 12:45, 1:15, 1:55, 2:35, 3:15

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Appendix A – Docket B11-03 Maryland and Virginia Late Night/Weekend T i Eli i ti R d tiTrip Elimination Recommendations

MARYLANDMARYLAND

ROUTE OTHER DAYS SATURDAYS SUNDAYS

C4 Greenbelt –Twinbrook

Lv Twinbrook at 12:49 Monday –Thursday.  Continue to operate on Friday

Lv Twinbrook at 1:21Lv PG Plaza at 1:47

NA

Friday 

J2 Bethesda –Silver Spring

NA Lv Silver Spring at 1:26, 1:56Lv Montgomery Mall at 1:35

Lv Silver Spring at 12:03, 12:33Lv Montgomery Mall at 12:20

Q4 Veirs Mill Road Lv Silver Spring at 2:01 (eliminate on Friday now its only day of

Lv Rockville at 12:52, 1:22Lv Silver Spring at 1:42

NAon Friday, now its only day of operation )

Lv Silver Spring at 1:42

Y7,Y9 Georgia Avenue ‐Maryland

Y9 Lv Wheaton at 1:49, 2:19 (eliminate on Friday, now their only day of operation)

Y7 Lv Wheaton at 1:49, 2:19 Y9 Lv Montgomery Hospital at 11:41, 12:10 Y9 Lv Wheaton at 12:26, 12:50

VIRGINIA

1F Wilson Boulevard 

Lv Ballston at 1:30, 2:00, 2:30, 3:00, 3:30 Eliminate on Friday 

NA NA

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Appendix B – FY 12 Modifications to District of Columbia ServiceDistrict of Columbia Service

Route Description Service Proposal Hours42, 43 Mount Pleasant Convert 17 AM 42/ trips to 43, widen midday headway 

from 10 to 11‐12 minutes(2,350)

B2 Bladensburg Rd‐Anacostia

Running time adjustments for better reliability 2,300 

D1 Glover Park‐Federal Triangle

Widen AM Peak headway from 8 to 10 minutes (500)g

D6 Sibley Hospital‐Stadium‐Armory

Improve AM Peak headway from 10 to 8 minutes 500 

G8 Rhode Island Avenue Running time adjustments 1,520 

N6 Massachusetts Avenue Widen headway from 24 to 30 minutes (500)

U2 Minnesota Avenue‐Anacostia

Add weekend service at 30 minute headway over a 16 hour span

4,950 

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Appendix B – FY 12 Modifications to Maryland ServiceMaryland Service

Route Description Service ProposalAnnual  HoursRoute Description Service Proposal Hours

C8 College Park ‐White Flint

Divert into FDA (White Oak) and Archives II during weekday business hours

844 

D12,13,14 Oxon Hill ‐ Suitland Revised Proposal

Provide additional weekday running time and additional weekday trips but no additional

4,156 Revised Proposal additional weekday trips, but no additional 

weekend trips.  

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Appendix B – FY 12 Modifications to Virginia ServiceVirginia Service

Route Description Service ProposalAnnual  Hours

23A,C McLean‐Crystal City   Add running time to extent of available funding  2,260 Revised 

25A Ballston‐Bradlee‐ 1. Weekdays midday reroute via Parkfairfax and  57 Pentagon eliminate Shirlington loop.  2. Weekdays add PM 

peak running time.  3. Sunday add two earlier trips, one in each direction. 

28A X Leesburg Pike Implement two way service and extend to Mark 2 04028A,X Leesburg Pike  Revised Proposal

Implement two way service and extend to Mark Center  in June 2012, if funding sources are available. In the interim, retain existing service levels

2,040 

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