customer satisfaction survey · 2020-04-06 · customer satisfaction survey 2018 faculty &...

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CUSTOMER SATISFACTION SURVEY 2018 FACULTY & STAFF FAST FACTS 39% STAFF who were invited completed the survey 21% FACULTY who were invited completed the survey 25 7 1 70 administrative departments and service units assessed years in the making Vice Chancellor areas represented improved campus 33% total completed the survey 3,833 out of 11,594 invited MOST IMPROVED RATINGS 3.35 3.75 4.06 4.30 3.64 3.82 3.70 3.86 3.68 3.86 COMMUTE SOLUTIONS OFFICE OF INNOVATION & COMMERCIALIZATION IPPS PROCUREMENT & BUSINESS CONTRACTS CAPITAL PLANNING INTERNATIONAL CENTER DEAN’S OFFICE 6% 12% 5% 5% 4% LEGEND 2018 2017 MOST FREQUENTLY MENTIONED UNITS FOR EXEMPLARY CUSTOMER SERVICE To see more results of the Faculty and Staff Customer Satisfaction Survey, visit: blink.ucsd.edu/sponsor/OSI/opa/css.html 298 238 194 MENTIONS MENTIONS MENTIONS CUSTODIAL SERVICES ITS SERVICE DESK LIBRARY APPLAUSE APPLAUSE HIGHEST RATED DEPARTMENTS 4.48 4.44 4.39 4.39 4.34 WOMEN’S CENTER RAZA RESOURCE CENTRO LIBRARY 4.30 INTERNATIONAL CENTER DEAN’S OFFICE LGBT RESOURCE CENTER FACULTY & STAFF ASSISTANCE PROGRAM

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Page 1: CUSTOMER SATISFACTION SURVEY · 2020-04-06 · CUSTOMER SATISFACTION SURVEY 2018 FACULTY & STAFF FAST FACTS 39% STAFF who were invited completed the ... administrative departments

CUSTOMER SATISFACTION SURVEY2018 FACULTY & STAFF

FAST FACTS

39%STAFF

who were invited

completed the survey

21%FACULTY

who were invited

completed the survey

25

7 1

70administrative

departments andservice units

assessed

years inthe making

Vice Chancellorareas

represented

improvedcampus33%total completed

the survey

3,833 out of 11,594 invited

MOST IMPROVED RATINGS

3.353.75

4.064.30

3.643.82

3.703.86

3.683.86

COMMUTE SOLUTIONS

OFFICE OF INNOVATION& COMMERCIALIZATION

IPPS PROCUREMENT &BUSINESS CONTRACTS

CAPITAL PLANNING

INTERNATIONAL CENTER DEAN’S OFFICE

6%

12%

5%

5%

4%

LEGEND20182017

MOST FREQUENTLYMENTIONED UNITS FOR

EXEMPLARYCUSTOMER SERVICE

To see more results of the Faculty and Staff Customer Satisfaction Survey, visit: blink.ucsd.edu/sponsor/OSI/opa/css.html

298 238 194MENTIONS MENTIONS MENTIONS

CUSTODIALSERVICES

ITS SERVICEDESK LIBRARY

APPLAUSEAPPLAUSEHIGHEST RATED DEPARTMENTS

4.48

4.44

4.39

4.39

4.34

WOMEN’S CENTER

RAZA RESOURCE CENTRO

LIBRARY

4.30 INTERNATIONAL CENTER DEAN’S OFFICE

LGBT RESOURCE CENTER

FACULTY & STAFFASSISTANCE PROGRAM

THE EFFECTS OF CUSTOMER SATISFACTION, SERVICE … SATISFACTION, SERVICE...satisfaction (Qin & Prybutok, 2008). 2.4. Customer satisfaction Customer satisfaction is the outcome of the

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