customer returns packaging recommendationsapps.pelco.com/returns/pdf/rapackaginginstructions.pdf ·...

1 Revised: 10/23/2013

Customer Returns Packaging Recommendations

Choosing the Right Packaging Box

• Choose the correct box to fit product

with room for the correct packaging

material (Pg. 2).

• Use box certificate provided by box

supplier to determine the boxes wall

thickness and weight limit.

Single Wall Box Certificate Example

Double Wall Box Certificate Example

Check for gross

weight limit.

Check for gross

weight limit.

2 Revised: 10/23/2013


Choosing the Right Packaging Material

• Use correct packaging material based on

weight and size of product being shipped.

o Dense packaging foam generally used

for heavier larger items such as

monitors and DVRs.

o Bubble wrap generally used for lighter

smaller items such as Spectras and

cameras.

o Packaging paper generally used for

lighter smaller items such as fixed

cameras and lenses.

o Do not use foam peanuts because it

allows items to shift inside the box

causing damage.

o Wrap units to be returned in a plastic

bags or foam sheets. Use static

shielding material if returning bare

components (Hard Drives, PCBAs).

Bubble Wrap Foam Peanuts

Dense Packaging Foam Examples Packaging Paper

Foam Sheets Plastic bags

3 Revised: 10/23/2013


DVR/ENC/NET with/without internal hard drives

Secure corners of the unit using dense foam.

Monitors

Secure corners of the unit using dense foam.

Place in box with a secure fit, use foam to fill gaps if needed.

Place in box with a secure fit, use foam to fill gaps if needed.

Seal box using packing tape.


NOTE: Wrap unit

in a plastic bag or

foam sheet before

packaging.

4 Revised: 10/23/2013


Remove Hard Drives from unit and box separately

using proper ESD safe packaging.

DVR with external removable Hard Drives

Single ESD sensitive components

Wrap the unit and secure all corners from all sides using dense

foam inside the box.

Combine packaged Hard Drives with unit if possible.

Use proper ESD safe packaging secure Hard Drive

from all sides using foam.

Use proper ESD safe packaging secure board from

all sides using foam.

NOTE: Use ESD precautions

while handling exposed boards

and Hard Drives and use static

shielding bags to reduce

damage to components.


5 Revised: 10/23/2013


Spectra/Camera

Using bubble wrap or paper packaging, secure back boxes

inside box with the dome assembly (boxed separately if

applicable).

Package dome camera assemblies using dense

foam or bubble wrap secured from all sides. Secure camera from all sides using dense

foam, bubble wrap or packing paper.

NOTE: Use this method

with camera lenses as

well.

6 Revised: 10/23/2013


Examples of Improper Monitor Packaging

Need to use dense foam to

package monitors (pg 3).

Need to use stronger

box (pg 1).

Need to use dense foam to

package monitors (pg 3.

Need to package one

monitor per box (pg 3).

Need to use stronger

box (pg 1).

Need to wrap units in

plastic or foam wrap (pg 2).

Need to package one

monitor per box (pg 3).

7 Revised: 10/23/2013


Examples of Improper DVR Packaging

Need to use

stronger box (pg 1).

Need to secure corners of the unit

using dense foam (pg 3).

Need to secure corners of the

unit using dense foam (pg 3).

Need to use

stronger box (pg 1).





8 Revised: 10/23/2013


Examples of Improper Packaging

Need to package each

unit separately or use

dense foam barrier

between units.

Need to use dense

foam barrier between

each hard drive (pg 4).

Need to use dense

foam packing material

(pg 2).

Need to use

static shielding

bag for each hard

drive (pg 4).

Need to package

pieces separately

to reduce damage. Need to wrap units in


customer returns packaging recommendationsapps.pelco.com/returns/pdf/rapackaginginstructions.pdf ·...

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