customer master presentation - contentssapidp/012002523100013866662014e/… · customer master...
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© 2014 SAP SE or an SAP affiliate company. All rights reserved. 1 Customer
Customer Master Presentation - Contents
Solution at a Glance
SAP Rapid Deployment Solution Overview
SAP Work Manager Overview
SAP Work Manager Rapid Deployment Solution - Overview
SAP Work Manager Rapid Deployment Solution - In Detail
SAP Work Manager Rapid Deployment Solution - Package Deployment
SAP Work Manager Rapid Deployment Solution - Software Products and System Landscape
V3.61
© 2014 SAP SE or an SAP affiliate company. All rights reserved. 3 Customer
At-a-Glance:
Business Requirement Solution
What is my pain?
Solution description
Ready to run, a solution with fixed scope, predefined services at a predictable price with the flexibility for future extension
Learn more
SAP Work Manager rapid-deployment solution
Lacking geospatial data and 3D visual content with work order business processes which gives an extremely rich, multi-system work environment
A mobile platform centrally manages all mobile applications in a reliable, configurable, scalable and secure ways
Data inaccuracies, delays in updating maintenance activities Access maintenance information and update maintenance activities while
technicians perform their tasks offline in remote sites Eliminate maintenance data captured in paper forms and spreadsheets
What are my needs? Deploy an end-to-end enterprise solution that provides authentication,
data security, and data integration Effectively leverage existing investments in SAP ERP Jump start SAP Work Manager implementation and continuously enhance
functionality over time Simplify deployment and integration complexity of SAP Work Manager
with SAP Mobile Platform Adopt the latest features of SAP Work Manager and SAP Mobile Platform in a
predictable time and at a predictable cost Choose from several flexible service deployment options tailored for common
customer needs
Accelerate the deployment of all new SAP Work Manager on SAP Mobile Platform
SAP Work Manager rapid-deployment solution enables you to quickly
deploy, configure, and run end-to-end work order and service order
management business processes by leveraging your existing
investment in SAP Enterprise Asset Management.
© 2014 SAP SE or an SAP affiliate company. All rights reserved. 5 Customer
Achieve Your IT and Business Goals of…
Speed Faster solution deployments for a faster time to
value.
Agility Adopt break-through technology on your terms
for more agility in challenging market
conditions.
Simplicity Reduce complexity from software deployments
with preconfigured on-premise and cloud
solutions that minimize disruption to the
business. A B
© 2014 SAP SE or an SAP affiliate company. All rights reserved. 6 Customer
SAP Rapid Deployment Solutions Best Practices for Faster Adoption
SOFTWARE Cloud, On-Premise & Hybrid
BEST PRACTICES with Proven Business Value
SERVICES Predefined from Partners & SAP
Addressing most common business
needs end-to-end
Covering broad portfolio of SAP
software
Supporting new solution
deployments & expansion of IT
landscapes
Content embedding best business
practices
• Proven & tested configuration
• Implementation content & guides
Tools & methods
• Supporting best implementation
practices
• Flexible pick & choose scenarios
Methodology developed for fast
time to value
Services to deliver:
• Predefined scope
• Predictable cost & outcomes
• Lower risk
• SAP partners as a key part
of the delivery
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SAP Rapid Deployment Solutions Take implementation to the next level
Traditional implementation approach
Designed-to-Order
Implementation with SAP Rapid Deployment Solutions Assemble-to-Order
Project Prep Blueprint Realization Test & Go Live
Test & Go Live Project Prep Realization 20 - 80% Savings
in project time and cost
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Who is on the RDS Project Team?
Project Manager
Serves as a central contact person, from project initiation through
going live
Core Project Team - Partner Consultants
Responsible for the technical installation of the mobile
infrastructure
Responsible for the implementation and testing of the Mobile
Apps
Responsible for the delivery of the knowledge transfer workshop
Project Manager
Central contact person from project initiation to go live support
Functional and commercial project management
Overall project controlling and communications with the steering
committee
Core Project Team
Basis staff
Administration of the development, testing and productive
landscapes
Import of add-ons on SAP back-end applications
Networking staff
Manage internal networking issues and connections from the
mobile infrastructure to the external internet
Functional department staff / key users
Attend knowledge transfer workshops
Testers for acceptance testing and delivery of end-user training
SAP / Partner Customer
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RDS - New norm for implementation & on-boarding Best Practices with a broad coverage of SAP’s portfolio
• New SaaS cloud
solution deployment
• Rapid migration to cloud
• Integration for hybrid Cloud
& On-Premise landscapes
Cloud
Mobile and UX
• SAP 360 Customer
• Finance
• Human resources
• Supply Chain Management
• Procurement
• Manufacturing
LOB Solutions
• Accelerated Business
Intelligence adoption
• Powerful Planning and
Consolidation
• Increased Transparency &
Governance
Analytics
•Retail
•Banking
•Services
•Consumer Products
•Discrete & Process
Industries
Industry Solutions
In Memory Capabilities
Business Applications
• Deploy Platforms easily
• Applications
• Security and provisioning
• Bring your Own Device
• Design Guidelines
• Rapid Migration to SAP HANA
• New In-Memory based solutions with content
designed for SAP HANA
• Advanced predictive analytics
• Content for Accelerated insight and business
intelligence
© 2014 SAP SE or an SAP affiliate company. All rights reserved. 11 Customer
Mobile Asset Management Increase productivity, safety, and asset reliability
Operations and maintenance
Maintenance Maintenance
notification
Maintenance
order
Maintenance /
inspection
rounds
Spare parts
management
Operations Inventory
management
Technician Planner or scheduler Back office
Perform
the work
Close and
confirm
the work
Review and
accept the
work
Schedule
and
dispatch
Order
planning
Maintenance
confirmation
Spare part
selection
Order
settlement
and closure
Process on mobile device
© 2014 SAP SE or an SAP affiliate company. All rights reserved. 12 Customer
SAP Mobile EAM and Field Service solutions will transform your
business
Asset Management
Complete work orders and
capture all relevant data
Access to asset location,
repair history, work order
details, materials needed
Create Notifications or
Work Orders on the spot
CATS - time & attendance
Guided workflow
Material Management
Speed receipt and back-
order reporting to-and-
from shipping/receiving
Perform physical and
cycle counts quickly
Check availability of
materials while on-the-job
Accept & distribute
incoming materials by PO
Field Service
Manage service orders and
create confirmations
View, look up, update and
transmit
Record status, materials,
problems, actions,
expenses, customer
signatures and more
View all relevant customer
data
SAP Work Manager SAP Inventory Manager SAP Rounds Manager SAP CRM Service
Manager
ECC CRM
Condition Monitoring
Take measurements and
readings
Historic standards and
safe ranges
Generate notifications on-
the-spot
Trend readings, points and
sequences
to avoid emergencies and
outages
© 2014 SAP SE or an SAP affiliate company. All rights reserved. 13 Customer
SAP Work Manager 6.1 New Features
• Integration with GIS
• Integration with SAP 3D Visual
Enterprise
• ERP Customer Service
• Crew management
• UX enhancements
Delivered on SMP 3.0
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SAP Work Manager RDS overview
Common deployment and configuration guidelines that are relevant for all Agentry apps
Specific deployment and configuration guidelines for Agentry app archetype
Focus on SAP Mobile Platform landscape, security, and user authentication
Work Manager Server and Clients installation and
configuration
ESRI GIS Integration, Customer Service component,
Crew Management and SAP Visual Enterprise
End-to-End Work Order and Service
Order Management scenarios
Optional Assessment Workshop Service
SAP Work Manager rapid-deployment solution enables SAP customers and partner to quickly deploy,
configure, and run SAP’s robust mobile asset management solutions by implementing SAP Work
Manager with SAP Mobile Platform 3.0.
© 2014 SAP SE or an SAP affiliate company. All rights reserved. 16 Customer
SAP Work Manager RDS – High level overview
Landscape Setup
SAP Mobile Platform Runtime
Custom Database
Single-server Installation
Cluster Installation
SAP Work Manager
Reverse proxy
Generic Enablement
ESRI GIS
SAP Visual Enterprise
SAP ERP Plant Maintenance
SAP ERP Customer Service
Reverse Proxy Nginx
Security Enablement
HTTPS in network segments
Encryptions
SSO with SSO2
1 2 3
Advanced Features
New Mobile Platform
ESRI GIS integration
Crew Management
Visual Enterprise integration
4 Using SAP Work Manager
Work Order Management
Service Order Management
5
© 2014 SAP SE or an SAP affiliate company. All rights reserved. 17 Customer
Business challenges There is a solution
Accelerate the deployment of all new SAP Work Manager on SAP
Mobile Platform
Lacking geospatial data and 3D visual content with work order business processes which gives an extremely rich, multi-system work environment
A mobile platform centrally manages all mobile applications in a reliable, configurable, scalable and secure ways
Data inaccuracies, delays in updating maintenance activities
Access maintenance information and update maintenance activities while technicians perform their tasks offline in remote sites
Eliminate maintenance data captured in paper forms and spreadsheets
SAP Work Manager rapid-deployment solution enables
you to quickly deploy, configure, and run end-to-end
work order and service order management business
processes by leveraging your existing investment in
SAP Enterprise Asset Management.
© 2014 SAP SE or an SAP affiliate company. All rights reserved. 18 Customer
Business benefits Measurable success
Days to implement SAP Work Manager
(Actual/Planned)
Cost reduced of the implementation by percentage
Project risk of the implementation by percentage
Benefits for you
Deploy an end-to-end enterprise solution that provides authentication, data security and data integration
Effectively leverage existing investment in SAP ERP
Jump start SAP Work Manager implementation and continuously enhance functionality over time
Simplify deployment and integration complexity of SAP Work Manager with SAP Mobile Platform
Adopt the latest features of SAP Work Manager and SAP Mobile Platform in a predictable time and at a predictable cost
Choose from several flexible service deployment options tailored for common customer needs
© 2014 SAP SE or an SAP affiliate company. All rights reserved. 20 Customer
SAP Work Manager Rapid Deployment Solution Business Scope Items Covered
Installation and
Configuration of
SAP Mobile
Platform Runtime
SAP Work
Manager Mobile
Solution
Deployment
Network, Security,
and Authorization
configuration
Optional
Advanced
Features
Work Manager
Scenarios
Work Manager
Clients
(iOS/Android/WPF)
Work Manager Server
Installation and
Configuration
HTTPS & Network
Segments
SSO2
Visual Enterprise
ESRI GIS
Crew Management
SSO Validation
Service Order
Business Process
Work Order Business
Process
Linear Asset
Management
DMS Documents
Assessment
Workshop
© 2014 SAP SE or an SAP affiliate company. All rights reserved. 21 Customer
• Custom Database for Production installation
• SAP Mobile Platform Server installation
including adding Cluster Nodes and Single-
host node
• Installation and configuration of Nginx as a
Reverse Proxy
• Installation validation
• Patches apply
• This Scope Item describes how to deploy the technical foundation that is common for Agentry apps,
including SAP Mobile Platform 3.0 Runtime installation, Reverse proxy installation and
configuration, and validation of the installation.
What's Included
Scope Item Highlights:
Installation and Configuration of SAP Mobile Platform Runtime 3.0
Image
© 2014 SAP SE or an SAP affiliate company. All rights reserved. 22 Customer
• Agentry Security Profile creation
• HTTP/S Enablement
• Single Sign On configuration
• SSO configuration validation
• CA root certificate import process on
devices
• Nginx as a Reverse Proxy Installation and
configuration
• When running SAP Work Manager, one must prevent unauthorized access to critical information
• This scope item provides the configuration for the internal and external network related system
components including the user authentication and landscape security
What's Included
Scope Item Highlights:
Network, Security, and Authorization Configuration
Image
© 2014 SAP SE or an SAP affiliate company. All rights reserved. 23 Customer
• Work Manager Server
installation/configuration
• Import/Export Work Manager Application
• Work Order/ Notification Distribution, LAM /
Non-LAM, Attachments, Inspection Rounds,
Push, Hold Reason, Activity Report, Time
recording configurations
• Eclipse, Agentry Editor Plug-in installation
• Agentry Client installation on iOS, Android,
and WPF devices
• SAP Work Manager application is deployed on SAP Mobile Platform 3.0 as an Agentry application.
• This Scope Item describes the installation and configuration activities that are required from Work
Manager Server to Work Manager Client
What's Included
Scope Item Highlights:
SAP Work Manager Mobile Solution Deployment
Image
© 2014 SAP SE or an SAP affiliate company. All rights reserved. 24 Customer
• Work Order Management on Mobile Device,
including optional components: ESRI GIS
Integration, Visual Enterprise Integration,
Crew Management
• Customer Service Order Management on
Mobile Device, including optional
components: ESRI GIS Integration, Visual
Enterprise Integration
• This Scope Item provides workers relevant asset information and history they require to inspect,
maintain, and repair assets safely, consistently, effectively, and efficiently.
• The Scope Item provides workers relevant information on contracts and warranty, business
partners and installed bases required to plan and execute requested services.
What's Included
Scope Item Highlights:
SAP Work Manager End-to-End Scenarios
Image
© 2014 SAP SE or an SAP affiliate company. All rights reserved. 25 Customer
• GIS integration with SAP Work Manager
configuration. Specific to ESRI Geospatial
service provider
• Merging Crew Management with SAP Work
Manager configuration
• Building SAP Work Manager client with
Visual Enterprise integration
• Linear Assets Management
• DMS Attached Documents
• Assessment Workshop Service
• This scope item describes three optional components you can implement on SAP Work Manager
solution based on your requirement, including the new features GIS integration, Crew Management
and SAP Visual Enterprise.
What's Included
Scope Item Highlights:
Optional Advanced Features
Image
© 2014 SAP SE or an SAP affiliate company. All rights reserved. 27 Customer
Also Consider • SAP Mobile Platform rapid-deployment solution
• SAP Mobile Secure rapid-deployment solution
• SAP Maintenance Operations rapid-deployment solution
• SAP Multiresource Scheduling rapid-deployment solution
Rapid Deployment of SAP Work Manager
Business Needs
• Reduce maintenance costs
• Give mobile technicians immediate access to work orders and equipment information
• Automate processes for and improve visibility into maintenance
Delivery Approach • Deployed and configured in up to a 3-tier landscape
• Customer must have SAP Mobile Platform installed and configured in all the
supported landscapes.
• The three deployment options include extra small, small, and large.
• Optional components include a kick-off workshop, scope document, key user training,
testing, and support for going live (depending on the deployment option)
• Train key users, provide defect resolution and go-live assistance
Value and Benefits
• Increased productivity by eliminating paperwork and reducing foot traffic
• Improving decision-making by giving mobile workers easy data access at the point of
performance
• Gaining the maximum value from enterprise applications, such as SAP, with timely
and accurate data collection
• Lowering operating costs by reducing overhead and getting more from existing
resources
Quickly Empower Your Workforce to Manage Assets in the Field. This service accelerates implementation of SAP Work Manager to enable
mobile access to plant maintenance processes in SAP ERP.
© 2014 SAP SE or an SAP affiliate company. All rights reserved. 28 Customer
Rapid Deployment of SAP Work Manager Scope Summary
Foundation
WB1 Work Order Management on Mobile Device
WB2 Service Order Management on Mobile Device
Customer
Order Management
Create, Display, and Edit Work Orders
Issue component
Create measurement readings
View details of equipment and functional locations
Notification Management
Display, create, and edit notification
Out of Scope
Meter readings
High-availability support
Time Recording
Create timesheet
Deployment Options
On premise evaluation – Single -tier implementation
(Development)
On premise, small: Two-tier implementation
(development and QA)
On premise, large: Three-tier implementation
(development, QA, and production)
Optional Components
Deployment of single-node SAP Mobile Platform
Deployment of clustered SAP Mobile Platform
Document management system (DMS) Attachments (Equipment
and Functional Locations only)
Deployment and configuration of integration with ESRI GIS
products (equipment and functional locations only
Deployment and configuration of integration with Visual Enterprise
Set up of crew management (work order management only)
Linear asset management (work order management only)
Assessment workshop service
© 2014 SAP SE or an SAP affiliate company. All rights reserved. 29 Customer
Rapid Deployment of SAP Work Manager V3.61
Scope Options
Scope option name Effort (Days)
09 Setting up Crew Management (Work Manager Only) 5
10 Linear Asset Management (Work Manager Only) 4
06 Attached Documents 4
00 Assessment Workshop 5
04 Deploying Single Node SAP Mobile Platform 5
07 Deploying and Configuring Integration with ESRI GIS 8
08 Deploying and Configuring Integration with VE 5
01 On Premise Evaluation 15.5
02 On Premise Small 32
03 On Premise Large Production 40.50
05 Deploying a Clustered SAP Mobile Platform 8
© 2014 SAP SE or an SAP affiliate company. All rights reserved. 30 Customer
Rapid Deployment of SAP Work Manager V3.61
Deployment Option – On Premise Evaluation
Scope Option Base Options Options
ERP Work Orders
Single-Tier (Sandbox Deployment)
1 Device Type
Base Configuration (Push, Filters, Configuration of assignment type , HOLD
reasons, User Status Mappings, CATS Profile )
Assessment Workshop
Single Node SMP install
DMS Attachments
ESRI GIS
(Equipment & FLOC)
Visual Enterprise
Crew Management
Linear Asset Management
ERP Service Orders Single-Tier (Sandbox Deployment)
1 Device Type
Base Configuration (Push, Filters, Configuration of assignment type , HOLD
reasons, User Status Mappings, CATS Profile )
Assessment Workshop
Single Node SMP install
DMS Attachments
ESRI GIS
(Equipment & FLOC)
Visual Enterprise
© 2014 SAP SE or an SAP affiliate company. All rights reserved. 31 Customer
Rapid Deployment of SAP Work Manager V3.61
Deployment Option – On Premise Small
Scope Option Base Options Options
ERP Work Orders
2-Tier (Development & QA Deployment)
1 Device Type
Base Configuration (Push, Filters, Configuration of assignment type , HOLD
reasons, User Status Mappings, CATS Profile )
Assessment Workshop
Clustered SMP install
DMS Attachments
ESRI GIS
(Equipment & FLOC)
Visual Enterprise
Crew Management
Linear Asset Management
ERP Service Orders 2-Tier (Development & QA Deployment)
1 Device Type
Base Configuration (Push, Filters, Configuration of assignment type , HOLD
reasons, User Status Mappings, CATS Profile )
Assessment Workshop
Clustered SMP install
DMS Attachments
ESRI GIS
(Equipment & FLOC)
Visual Enterprise
© 2014 SAP SE or an SAP affiliate company. All rights reserved. 32 Customer
Rapid Deployment of SAP Work Manager V3.61
Deployment Option – On Premise Large Production
Scope Option Base Options Options
ERP Work Orders
3-Tier (Development, QA & Production Deployment)
2 Device Types
Up to 10 users
Base Configuration (Push, Filters, Configuration of assignment type , HOLD
reasons, User Status Mappings, CATS Profile )
Assessment Workshop
Clustered SMP install
DMS Attachments
ESRI GIS
(Equipment & FLOC)
Visual Enterprise
Crew Management
Linear Asset Management
ERP Service Orders
3-Tier (Development, QA & Production Deployment)
2 Device Types
Up to 10 users
Base Configuration (Push, Filters, Configuration of assignment type , HOLD
reasons, User Status Mappings, CATS Profile )
Assessment Workshop
Clustered SMP install
DMS Attachments
ESRI GIS
(Equipment & FLOC)
Visual Enterprise
© 2014 SAP SE or an SAP affiliate company. All rights reserved. 33 Customer
Rapid Deployment of SAP Work Manager V3.61
Assessment Workshop (Optional)
As part of this Optional Assessment Workshop service a detailed workshop
shall be conducted to assess the current business processes of the customer
and identify the gaps between the rapid deployment solution scope and the
business processes. Requirements that cannot be covered by the rapid
deployment solution but are required for a fully functional productive
environment may then be implemented as part of a separate implementation
project
Assessment
Workshop
00
DEV QAS
PRD
© 2014 SAP SE or an SAP affiliate company. All rights reserved. 34 Customer
Rapid Deployment of SAP Work Manager V3.61
On Premise Evaluation
This is one of the three possible deployment options that may be chosen
This is a single tier implementation typically for Evaluation purposes. The
solution shall be implemented in the Development Environment only
A single Device type is supported with up to 5 devices
On Premise
Evaluation
01
DEV QAS
PRD
© 2014 SAP SE or an SAP affiliate company. All rights reserved. 35 Customer
Rapid Deployment of SAP Work Manager V3.61
On Premise Small
This is one of the three possible deployment options that may be chosen
This is a two tier implementation in the Development and QA landscape
A single Device type is supported with up to 5 devices
On Premise
Small
02
DEV QAS
PRD
© 2014 SAP SE or an SAP affiliate company. All rights reserved. 36 Customer
Rapid Deployment of SAP Work Manager V3.61
On Premise Large Production
This is one of the three possible deployment options that may be chosen
This is a three tier implementation in Development, QA and Production
2 device types are supported with up to 5 devices per device type
On Premise
Large Production
03
DEV QAS
PRD
© 2014 SAP SE or an SAP affiliate company. All rights reserved. 37 Customer
Rapid Deployment of SAP Work Manager V3.61
Deploying Single Node SAP Mobile Platform (Optional)
This is an optional component which the customer can choose to implement
when they don‘t already have the SAP Mobile Platform 3.0 installed already.
This option may be chosen along with any of the 3 deployment options
Single-Server
Deployment
04
DEV QAS
PRD
© 2014 SAP SE or an SAP affiliate company. All rights reserved. 38 Customer
Rapid Deployment of SAP Work Manager V3.61
Deploying a Clustered SAP Mobile Platform (Optional)
This is an optional component which the customer can choose to implement
when they don‘t already have the SAP Mobile Platform 3.0 installed already
and when a clustered environment is necessary
This option may be chosen along with any of the 3 deployment options
Clustering
Deployment
05
DEV QAS
PRD
© 2014 SAP SE or an SAP affiliate company. All rights reserved. 39 Customer
Rapid Deployment of SAP Work Manager V3.61
Attached Documents (Optional)
This optional Attached Document component supports accessing attached
documents maintained via the Document Management System (DMS) from the
mobile device. These documents may be attached to Master Data such as
Equipment and Functional Locations
This option may be chosen along with any of the 3 deployment options
Attached
Documents
06
DEV QAS
PRD
© 2014 SAP SE or an SAP affiliate company. All rights reserved. 40 Customer
Rapid Deployment of SAP Work Manager V3.61
Deploying and Configuring Integration with ESRI GIS (Optional)
This optional component supports the deployment and configuration of ESRI
GIS. The RDS shall support the Geo Spatial view for only Master Data –
Equipment and Functional Locations only
This option may be chosen along with any of the 3 deployment options
ESRI GIS
Deployment
07
DEV QAS
PRD
© 2014 SAP SE or an SAP affiliate company. All rights reserved. 41 Customer
Rapid Deployment of SAP Work Manager V3.61
Deploying and Configuring Integration with Visual Enterprise (Optional)
This optional component supports the deployment and configuration of the
Visual Enterprise components which enables the display of native VE files of
type .cgm or .vds. The RDS shall support native viewing of the files attached
only to Work Orders and/or Notifications using the Generic Object Services
(GOS) SAP Document Management Technology
This option may be chosen along with any of the 3 deployment options
Visual Enterprise
Deployment
08
DEV QAS
PRD
© 2014 SAP SE or an SAP affiliate company. All rights reserved. 42 Customer
Rapid Deployment of SAP Work Manager V3.61
Setting up Crew Management (Optional)
This optional component supports the deployment and configuration of Crew
Management which enables Crew and Vehicle management.
This component is relevant only when implementing the Work Order
Management on Mobile Device
This option may be chosen along with any of the 3 deployment options
Crew
Management
09
DEV QAS
PRD
© 2014 SAP SE or an SAP affiliate company. All rights reserved. 43 Customer
Rapid Deployment of SAP Work Manager V3.61
Setting up Linear Asset Management (Optional)
This optional component is available from ECC 6.0 EHP5 onwards. It provides
the ability to view details of and maintain Linear Assets. When selected for
deployment, additional linear details for the assets will be available on the
mobile application for the purpose of viewing.
This component is relevant only when implementing the Work Order
Management on Mobile Device
This option may be chosen along with any of the 3 deployment options
Linear Asset
Management
10
DEV QAS
PRD
© 2014 SAP SE or an SAP affiliate company. All rights reserved. 44 Customer
Key Service Deliverables
Installation check
Support for Customer Selection of Options
Activation of Solution and Options
Confirm Activation
Key User Training
Assistance for Testing
Assistance for Switch to Production
Assistance for Go Live Support
What does Service Provider deliver?
Provide the IT infrastructure (server)
Provide fixed contact people in the Business and
IT departments
Document Customer Options
Attend Key User Training
Provide Technology support
Execute User Acceptance Testing
Conduct end-user training
Switch Solution to Production
Go Live Support
What do customers have to do?
© 2014 SAP SE or an SAP affiliate company. All rights reserved. 46 Customer
Which software is used?
SAP Work Manager 6.1
SAP Mobile Platform 3.0
SAP Mobile Platform SDK 3.0
SAP ERP
SMFND 610_700
SMERP 610_700
SAP GUI for Microsoft Windows
SAP Multiresource Scheduling add-on based on SAP ERP (Optional)
SAP Multiresource Scheduling add-on based on SAP NetWeaver (Optional)
Notes: refer to software requirements documentation in this rapid deployment solution for detail information
© 2014 SAP SE or an SAP affiliate company. All rights reserved. 47 Customer
Agentry on the SAP Mobile Platform
SAP Business Suite
Internet
SAP Mobile Platform (SMP)
SAP Mobile Platform (SMP)
SDK
https://
Clients
Agentry Test Environment (ATE)
Mobile Add-on
Agentry Administration
Agentry Editor IDE
© 2014 SAP AG or an SAP affiliate company. All rights reserved.
Thank You!
Contact information:
F name MI. L name
Title
Address
Phone number
© 2014 SAP AG or an SAP affiliate company. All rights reserved.
SAP Rapid-Deployment solutions The fastest way to run your business better
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Attachments Upload/Download
Attachment
Type
Work Order
Header Level
Operation Level Notification
Header
Equipment Function
Location
GOS Yes No Yes No No
BDS Yes No Yes No No
DMS Yes Yes Yes Yes Yes
NOTE
* Upload of attachments are not supported for locally created objects
* WM 6.1 support DMS documents at Work Order header if the DMS configuration set-up for order header.
* WM 6.1 support DMS documents from Operation PRT component